 Category :: Communications Articles |
Author :: Alan Boyer  |
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| Article Title :: Customer Service Problems--Help Your Employees Look at a
Customer Complaint from the Customer's View |
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Most employees, business owners and managers are so close to the
problems that they frequently miss what's right in front of
their eyes. As a customer service consultant and trainer I
frequently get to come in to help pick up the pieces and get to
see the causes behind the scenes.
What I see the most frequently is the technical staff, those
that have created the products or services and understand it so
thoroughly that they can't understand why a customer doesn't see
what they see. The usual result is that the employees say
"Stupid customer" when they should be asking why the customer is
even asking for help.
Let's look at an example:
I was recently working with a client who said he was (read full article) |
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| Category :: Communications Articles |
Author :: David Arnold Livingston |
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| Article Title :: Cell Phone Buying Guide to Help You Get the Best Value For The
Money |
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Whether it's your first or umpteenth mobile phone you are
planning to buy, knowing or being reminded of the following tips
will surely better your chances of getting the perfect one.
1. Features from which to choose:
You may either be enthralled by the looks of the latest cell
phone your friend is using or fall in love with one that you
found over the Internet. But the choosing doesn't end with how
it looks. It is advisable to mentally dissect the cell phone
with regard to its features. The key is to select one that comes
with the options that will meet your needs. Here are some cell
phone features that you may or may not consider important:
- size and weight - design (clam shell, PDA, s (read full article) |
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| Category :: Communications Articles |
Author :: James Hunt |
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| Article Title :: How to Use Document Management |
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Document management is essential in the running of any business
today. This is true for both online companies, and brick and
mortar companies. If your break down the components that make up
the communication of a company you'll see that documents are at
the forefront. Whether these are paper documents, or documents
in the form of email and Word documents, they all need to be
sorted and managed so that the process of record keeping is as
smooth and precise as possible. Without a paper trail of
documents no company can run successfully. Think of all those
times when you need to access a certain piece of information
that you know was written within the contents of a particular
document. If you (read full article) |
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| Category :: Communications Articles |
Author :: Mark Walters |
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| Article Title :: Are You Ready For Web Conferencing? |
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An exciting new development in Internet technology is making
sales and business meetings through the Web as easy as turning
on a computer.
Web based conferencing can now be used by organizations large
and small. It is a very cost effective way to overcome
geographical obstacles and meet with individuals or groups no
matter where they are located.
Sales demonstrations and presentations can reach a large group
of buyers quickly, easily and for little cost. No more traveling
from location to location to repeat the same presentations. You
can generate excitement and sales using audio or video in a way
only the Internet can provide.
Web conferencing is poised to create a revolution in fund
r (read full article) |
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| Category :: Communications Articles |
Author :: Chip Eichelberger |
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| Article Title :: Going the Extra-Mile |
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I was flying back from a speaking at a convention for a client
and I sat near the entrance. I watched as the flight attendant
reached into a drawer in the galley and handed "wings" in a
plastic bag to the children as they boarded. She showed little
emotion, didn't speak, and didn't even offer a smile. I noticed
the parents unwrapping the wings as they went to their seats.
I watched this happen multiple times and I thought that is not a
great experience for either the flight attendant or the
children. I thought there must be a better way to do that with
more impact! Have you ever seen poor customer service and just
had to say something? Now, how do you share it without looking
like to big (read full article) |
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| Category :: Communications Articles |
Author :: John Neyman, Jr. |
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| Article Title :: Private Label Products: Trend For The Best? |
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Lately, private label products have made a tremendous impact on
the U.S. market, affecting almost everyone, from producers to
retailers to consumers. Private label products are products
whose name or brand solely belongs to a specific retailer (e.g.
Wal-Mart and Marks & Spencer). Let us say that you are in a
grocery store. At first, you see all those gourmet sandwiches
with brands that have long been familiar to you. Then you go to
Marks & Spencer and lo and behold, now they are selling the same
type of sandwiches too!
Private label products have grown significantly in Europe,
especially in the Western half, and now it is making its mark in
the United States. Private labels can be divided (read full article) |
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| Category :: Communications Articles |
Author :: John Neyman, Jr. |
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| Article Title :: Writing Effective Emails |
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You have joined a great business and you want to create a
downline to make it a success. Or you have found something that
you believe will interest a good majority of the web users.
You make your decision to begin a mass emailing campaign. Have
you got what it takes to write an email and get the replies
flying in?
Most of us send out emails almost every day we do it so often
with out even thinking about it, as a result they are often
written and sent out less than perfect and fail to produce the
desired result.
The purpose of sending out mass email is usually intended to
attract visitors to view a website rather than make a sale,
therefore it is important to take your time and define (read full article) |
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| Category :: Communications Articles |
Author :: Robin Chandler |
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| Article Title :: Personal impact - Making the Impact You Choose |
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Lots of people say first impressions matter. Indeed, the
academics and psychologists who study this kind of stuff, say
that people take about a nano-second to make up their minds on
meeting someone new. You may call it a snap judgement; we think
it's more about the impact you make, and whether it's the one
you want to make.
Impact Factory has run many programmes (both tailor-made
courses, corporate programmes and individual one to one
sessions) on making an impact and developing personal style.
This work is all about looking at how you come across and what
you can do to make the kind of impression you want. In
particular we look at how to change the impression you make
without having to c (read full article) |
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| Category :: Communications Articles |
Author :: David Arnold Livingston |
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| Article Title :: Internet: Communication Through Technology Including Video and
Audio |
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Who hasn't heard about the internet? No one! Unless, of course,
you have been living in a cave for the past decade! The internet
is the crowning achievement of the Information Age (which is
what we call this age we live in). It has completely
revolutionized how we communicate and how we live.
But what exactly is this thing we call the internet? In a
nutshell, the internet is the interconnection of computers
around the world. It allows users of these computers to
communicate in a variety of ways: through email, streaming
conferencing, website information, file sharing, and others.
For you to connect to the internet, you will need a computer and
a connection to an ISP (Internet Service Pro (read full article) |
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| Category :: Communications Articles |
Author :: Alan Boyer |
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| Article Title :: Company Policy Does More Damage to Customer Service Than
Anything Else |
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As a customer service consultant I see things across many
companies that most companies don't see while working inside the
company.
o Company Policy One of the biggest problems is "company
policy." Many company policies are structured to protect the
company from the customer instead of helping the customer get
what he wants and has paid for. Your success will explode when
your company, and your employees are structured with the
customers' wants and needs in mind.
As a customer how many times have you been talking with a sales
person, or a customer service rep and hear "sorry we can't do
that, company policy." A barrier was thrown up between what you
think is only reasonable and the compan (read full article) |
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