 Category :: Communications Articles |
Author :: Rick Mosenkis  |
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| Article Title :: Using a Client Service Extranet for Efficient Online
Collaboration |
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Efficient collaboration with clients is essential for any
service firm. Traditionally, collaboration has focused on
face-to-face meetings, supported by email to share work in
progress.
Over the past several years, a new tool has grown in popularity:
the client service extranet. While face-to-face meetings remain
the most effective (and essential) collaboration tool, extranets
have replaced email as the favored forum for sharing and
organizing the vast number of documents that are part of all
client/agency relationships.
Increasingly, service firms are using extranets as a platform to
share work with clients securely and efficiently. They allow
clients to log into a secure workspace an (read full article) |
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| Category :: Communications Articles |
Author :: Kingston Y. amadan |
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| Article Title :: Caller ID of Death |
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As a broker, there is an unwritten rule that you don't steal
clients from a co-worker because we all work on commission. Our
office phone system works in such a way that if a desk is
unmanned, the call will be transferred to another desk until it
is picked up. When I get a call of this nature, I can pull up
the investor's information and see exactly what has portfolio
holds and who he normally deals with. If the client is long term
and has a preference for a particular broker, I simply tell them
that I'll have their broker call them right back. The one time I
decided to ignore this rule, it ended up causing a big scene.
Although we all have stocks to push, there is a degree of
flexibility (read full article) |
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| Category :: Communications Articles |
Author :: Jeremy Maddock |
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| Article Title :: Communicating with WiFi |
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Many people seem to think that WiFi
technology is reserved purely for wireless broadband
internet access, but in actual fact, it has been put to many
other purposes as well.
For example, WiFi phones
are built to allow for wireless roaming within a limited area
(e.g. a home or office). This useful technology standard has
also been used in conjunction with VoIP telephony in the
production of wireless
VoIP phones.
Another use of WiFi is in the handheld computing market. WiFi PDAs are
becoming more and more common, and can sync with computers and
other devices easily, and without the inconvenience of messy
tangled wires.
Of course, as with all communication devices, you should always
ensure (read full article) |
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| Category :: Communications Articles |
Author :: Kingston Y. amadan |
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| Article Title :: Tips on Purchasing Business Phone Systems |
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After recently updating our office phone system, I have a few
pieces of advice to share about purchasing an office phone
system. We thought we did enough research to make this a simple
purchase and installation, but found out later that we really
had little idea of what we were getting into. This, in itself,
wouldn't be so bad, but the phone supplier we went with flatly
refused to help us out after the sale. We ended up having to
contact another vendor for the information we needed to make our
new phones function properly.
First, and let me stress this; always contact the vendor prior
to the purchase. Not only do you want to know who you are
dealing with, you need to know if it is someone (read full article) |
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| Category :: Communications Articles |
Author :: Kingston Y. amadan |
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| Article Title :: Speakerphone Embarrassment |
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A few weeks ago, I was talking to one of my co-workers about
several projects we had been working on in the past few months.
I put her on speakerphone so that I could have both hands free
for pulling up data on my desk PC. A few minutes later, another
co-worker entered my office with a report pertaining to one of
our projects which we had been anxiously awaiting. The co-worker
who handed me the report was silent, seeing that I was on the
phone. I told the co-worker I was on the phone with that I had
just received the report from the other co-worker, to which she
relied "He really creeps me out, for some reason". Of course,
the co-worker in question heard her say that, and there I was
sittin (read full article) |
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| Category :: Communications Articles |
Author :: Thomas Parker |
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| Article Title :: VOIP - Hype or the future of the telephone? |
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Since the start of the Internet, sourcing news on voice over IP
got a lot easier. There were times you had go to a library in
order to attain somewhat relevant to voice over IP - Do you
remember? Not a very convenient condition, am I right? Today
there's plenty of ideas available because the Cyberspace is
growing with each day. The only thing we need is a place to
begin.
A smart way to begin your search on voice over IP, especially
when you don't know something about the topic, is one of the
familiar search engines like Ask Jeeves, MSN or Yahoo. The end
of the story? You are puzzled, because the search engines like
Ask Jeeves, MSN or Yahoo came back with millions of facts on
voice over IP. (read full article) |
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| Category :: Communications Articles |
Author :: Barbara Stennes |
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| Article Title :: The Six Rules of Effective Communication |
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Effective communication is vital if you wish people to
understand your viewpoint. It becomes even more crucial in
professional settings, as fierce competition means that
customers must be convinced that your products are superior to
your rival's. Unless you effectively communicate the features
and advantages of your product, your customers are likely to
walk out the door. Communication is equally important in your
interactions with suppliers, coworkers, managers, and investors.
The following six rules will help you communicate more
effectively, reduce conflict in your organization, and become a
better leader.
Rule #1: Organize your thoughts.
Jumbled thoughts lead to incoherent spe (read full article) |
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| Category :: Communications Articles |
Author :: Peter Lopez |
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| Article Title :: 5 Reasons Your Business Should Switch to VoIP |
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Today, many businesses are choosing to unplug and go with VoIP
technology. There are many advantages for using VoIP including
cost effectiveness, greater productivity, and the incorporation
of data, audio, and video all intertwined in one program. Here
is an overview of five reasons that your business should make
the switch to VoIP.
VoIP Reduces Cost
Businesses today depend upon telecommunications. Whether it is
Internet, E-mail, Customer Service through telephone, online web
applications, and E-mail, or whatever your IT business needs may
be, VoIP offers to handle all of your needs with one
application. Additionally, this reduces cost and increases
productivity. VoIP also has comb (read full article) |
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| Category :: Communications Articles |
Author :: Peter Lopez |
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| Article Title :: Can You Hear Me Now? |
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I'm sure you've seen the cellular phone commercial, two
customers are on cell phones and one says, "Can you hear me
now?" takes a step back and repeats, "Can you hear me now?"
While commercials like that make us laugh, the truth is that as
telecommunications expand and include many different options, we
must make sure that we are not exchanging flexibility for sound
quality.
Today's telecommunication choices have expanded and continue to
progress. We have moved from the standard telephone to the pager
or beeper (which has become virtually obsolete) to the cell
phone, and now that the world is going wireless, VoIP and VoWiFi
are on the rise. Computer technology has explored every aspect
of (read full article) |
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| Category :: Communications Articles |
Author :: Jeremy Maddock |
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| Article Title :: VoIP: A Constantly Improving Technology |
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VoIP
internet telephony has been a usable communication
technology for many years now, but it is only recently that it
has become a mainstream communication tool for both residential
and business users.
This is largely because of the huge recent improvements of the
technology used by VoIP
providers. A few years ago, making a call over an IP network
would result in fuzzy voice quality, and end up being an awkward
and difficult way to communicate.
In the past couple of years, however, faster internet
connections, and better technological specifications have made
it possible for a VoIP call to sound just as good as if it were
made over a traditional telephone line.
Although Voice over IP te (read full article) |
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