 Category :: Communications Articles |
Author :: Eric Plantenberg  |
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| Article Title :: Four Golden Nuggets of Effective Listening |
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| Why should I improve my listening skills?It's a great question. For the simple reason that a person's listening skills are a central component to most of the activities people care about. Your ability to understand what others are trying to tell you, to grasp details about projects, to learn information about a customer's needs, or to understand what is going on in your family's life all depend on your ability to effectively listen.While most people possess the ability to hear, many have never taken the time to consciously develop the ability to listen. Here are four golden nuggets to help you improve your listening skills:Slow down and relax. The fact that your mi (read full article) |
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| Category :: Communications Articles |
Author :: Cathy Stucker |
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| Article Title :: The 10-Second Brag(tm) and How to Use It To Get More Customers |
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| When you meet someone, you have only a few seconds to get their attention and make a strong impression. The 10-Second Brag™ can do that for you. We were all taught that it is not polite to talk about ourselves; however, it is important to express clearly and concisely what you do for your customers. The Brag is a short, to-the-point statement of: WHO you are,
WHAT you do,
WHO you do it for, and
HOW they benefit.Most of us talk in feature language. We talk about our titles and experience, or the equipment we use, or the tasks we perform. Customers don't (read full article) |
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| Category :: Communications Articles |
Author :: Cathy Stucker |
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| Article Title :: Speaking Effectively to Get Your Message Across |
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| Do you know how you sound to others? Record yourself speaking in different circumstances to learn how you can speak more effectively. Listen for what you say, and how you say it.When you are nervous, stressed or excited, your voice may go up in pitch and become shrill. If you notice yourself doing this, take a deep breath and relax.Do you speak too quickly or too slowly? People listen at a certain rate. If you speak faster or slower than they are listening, they will not retain your message as well. Keep regional differences in mind--what seems too fast in the South may not be in New York City.Fillers are, like, you know, annoying. When you hear yourself using uh, um, (read full article) |
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| Category :: Communications Articles |
Author :: Jo Condrill |
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| Article Title :: Are You Listening? |
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| Good conversation is like a tennis match. You talk-they listen-they talk-you listen. Sometimes you hit the net and a misunderstanding occurs. Chances are, though, with good listening skills, you'll be back on top of the game quickly.Effective listening requires you to:- - Reevaluate assumptions and biases, and work to eliminate stereotypical thinking.- - Pay attention to what is said; don't be distracted.- - Take notes. Jot down words that will jog your memory for follow up actions.- - Be attentive to what is NOT said but don't jump to conclusions prematurely. Is the speaker trying not to offend you and side-stepping a question?- - Check out your (read full article) |
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| Category :: Communications Articles |
Author :: Jo Condrill |
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| Article Title :: Communicate with Power |
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| Regardless of your profession, communication is an essential part of your day. From calming down irate customers to negotiating with vendors to giving instructions to employees, your communication skills determine your success. Communicate well and you'll sell your ideas more effectively, deal with discord better, and run better meetings. Communicate poorly and you'll leave conversations wondering if anything was accomplished at all.Think about the conversations you have throughout the course of any given day. Are all of them productive? If you're like most people, they're probably not. Communicating effectively requires planning, concentration, and consideration of others. So whet (read full article) |
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| Category :: Communications Articles |
Author :: Catherine Franz |
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| Article Title :: Coaching: Communicating What Service You Provide |
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| Coaching is unique because it makes a special promise:
transformation. At the root of any desire for personal
development is the expectation that, every time they have an
encounter with their coach, they have some how changed from
the person they were into the person they more prefer to be.Instead of focusing your communications, this includes all
marketing materials as well, on subject areas or benefits,
concentrate on lives -- the kind of person you help create.
This isn't merely an issue of who they can become; it
includes values, ethics, the sense of personal mission, and
what people want to accomplish within their life times. In
this way, you can reach beyond the practical c (read full article) |
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| Category :: Communications Articles |
Author :: Connie Butler |
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| Article Title :: Powerful Communication:Language: The Key that Opens or Closes that Important Door |
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| Language: The Key that Opens or Closes that Important DoorWhat prevents people from using their native language or secondary languages confidently comes down to seven traps that most people fall into.Language is one of the things that sets us apart as beings, one of the things that essentially defines us as humans. When language is used well it can elicit very deep feeling in others, motivate others to action and define the nature of our relationships. Sometimes in poetry the juxtaposition of two words or a certain phrase can bring tears to the eyes, call up a whole host of imagery and move us deeply. We have seen language recently used in the politics of persuasion, used (read full article) |
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| Category :: Communications Articles |
Author :: Brad Dudley |
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| Article Title :: How to Shrink Your Phone Bill |
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| Most people don’t think it makes a difference which long distance provider they choose anymore. But, fact of the matter is, if you are still using one of the big three, you could save up to 60% on your monthly phone bill.
If you know what you are spending, you have already made the first step toward saving. The long distance rate is only part of the whole picture when it comes to choosing a long distance company.The fees from one company to the next make a bigger difference than the actual rate in many cases. For example, a lot of long distance plans with very low rates have higher monthly fees. This is alright if you spend enough every month to make up for the fees. But, usually (read full article) |
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| Category :: Communications Articles |
Author :: Debbie Bailey |
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| Article Title :: Look ‘Em in the Eyes: The Real Power of Eye Contact |
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| “At that moment when our eyes are locked in silent communication, we are, in essence, touching.” -Debbie BaileyBesides touch (not really an option in a presentation setting), eye contact is the most powerful and personal of all of presentation delivery cues. When you look an audience member in the eyes, for those few seconds, you are talking directly to him/her.Why is eye contact so powerful? Good eye contact cuts physical distance in half, helps you connect with your audience on a personal level, invites audience members to participate in your presentation (if I look at you long enough you WILL talk), enables you to gauge your audience’s reaction to your presentati (read full article) |
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| Category :: Communications Articles |
Author :: Lucy P. Roberts |
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| Article Title :: History of Web Conferencing -- Multi-function Conferencing Comes of Age |
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| While video conferencing and web conferencing are sometimes confused, the
reality is that web conferencing is a completely different animal, with far more
options available and a much greater range of functionality than video
conferencing. Web conferencing offers not just the opportunity to chat and
communicate via webcam so that you can see each person in your conferencing
link, but to exchange documents, share applications, access shared desktops, use
PowerPoint, whiteboards and other presentation features and even poll
participants.
It all started with PLATO…
Web conferencing is “the total package.” Interestingly, the conceptual design
of (read full article) |
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