 Category :: Customer Service Articles |
Author :: Jennifer Stewart  |
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| Article Title :: Responding to Complaints |
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| It's possible that, in the course of your business dealings, you may (just may) have todeal with a complaint from a customer or client .... There are two ways you can go about this: You can stand up for your rights (and lose the customer and any possible referrals) You can keep your temper and keep your customerReplies to ComplaintsMost businesses these days have (or should have) as their policy that the customer isalways right. It's far better business sense to replace a couple of items which don'tneed replacing - and reap the reward of customer satisfaction and possible referrals -than to insist on your rights and lose unknown number (read full article) |
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| Category :: Customer Service Articles |
Author :: Sean North |
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| Article Title :: Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job? |
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| Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.
Each self-serve lane contains two to three self-serve scanners. Retailers have an average of two to four self-serve lanes. Retailers are saving each store an average of four to eight cashiersÂ’ salaries per store. One attendant is assigned to these self-service machines. Hypothetically, if stores are paying full time cashiers $7 per hour, they are now saving $14,000 annually in wage expenses for each cashier that they do not have to hire. M (read full article) |
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| Category :: Customer Service Articles |
Author :: Alvah Parker |
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| Article Title :: The Top Ten Client Feedback Questions |
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| As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them.
In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one of our meetings to give us some feedback on our counseling techniques -both the highs and the lows.
Five clients were invited to our meeting and they were asked the first 5 questions of this Top Ten list. We learned a lot from the answers we got.
As 2005 comes to a close and we begin 2006 perhaps you are in (read full article) |
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| Category :: Customer Service Articles |
Author :: Eric Garner |
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| Article Title :: The Unbeatable Laws Of Customer Service |
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| If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.
1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting treated differently from others. It makes them feel inferior and second-class. Gary Richter says you should roll out the red carpet for everyone, but particularly those who don’t expect it. “I tell my employees, if we roll out the red carpet for a billionaire, they won’t even notice. If we roll it out for millionaires, they expect it. If we roll it out for thousandaires, they apprecia (read full article) |
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| Category :: Customer Service Articles |
Author :: James Calvin |
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| Article Title :: When Customers Complain |
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| You probably won't have been in business too long before you get your first complaint. It just can't help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can't please all of the people all of the time, even if you run yourself ragged trying -- there will always be someone who's not happy with what you've done. So what can you do about it?
Don't Be Rude or Dismissive.
The customer's complaint might seem stupid to you, or even insulting -- but that doesn't mean that you can respond in kind. You must treat every customer complaint seriously, and always act as if it is 100% yo (read full article) |
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| Category :: Customer Service Articles |
Author :: Alicia Smith |
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| Article Title :: Customers Who Rave About You and Your Service |
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| According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.
1. People want you to show an interest in their lives.
You not only know about their business, you know about their families, the hobbies they enjoy, and their life experiences. You know when they have had a win or a wow in their business, the birth of a new child, or a milestone celebration around the corner.
2. People want you to be quick!
People want their products and services y (read full article) |
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| Category :: Customer Service Articles |
Author :: Joel Noah |
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| Article Title :: The Best Help Desks On The Internet |
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| If you are having a technical issue with your computer, and you need assistance, your best bet is to call your manufacturers technical support line. In most cases, technical support is part of the package when you first purchased your computer. If, for some reason, you are unable to use your computer manufacturers help desk services, here are a few free help desk sites on the Internet.
Tech Support Guy claims to be the #1 tech support site on the web and can be found at http://www.helponthe.net. Tech Support Guy help desk site offers free assistance to users of Microsoft Windows 95, 98, NT, ME, 2000, XP and Linux.
This site is free because it is run completely by v (read full article) |
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| Category :: Customer Service Articles |
Author :: Paul M. Jerard Jr. |
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| Article Title :: Listen to Suggestions |
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| If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution.
My grandfather used to say: “Even the court jester can teach us something useful.” This saying goes much deeper in meaning and applies to many things - from a Yoga class, to not taking life too seriously, and to the unfortunate way customer feedback is commonly handled by the business world.
As a customer of any service or product - how do you feel when your Email is ignored, your voice mail message is never answered, and you donÂ’t get any f (read full article) |
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| Category :: Customer Service Articles |
Author :: Alicia Smith |
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| Article Title :: Develop Loyal Customers for a Lifetime - part 1 (1 - 10) |
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| Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.
These first ten tips will help you in turning your existing customers into walking billboards for your business and loyal customers for a lifetime. While we aren't advocating that you do all of them, choosing your favorite five and making sure they become a part of your marketing efforts will pay off handsomely.
1. Call your clients every Monday morni (read full article) |
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| Category :: Customer Service Articles |
Author :: Alicia Smith |
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| Article Title :: Develop Loyal Customers for a Lifetime - part 2 (11 - 20) |
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| Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.
These second ten tips will help you in turning your existing customers into walking billboards for your business and loyal customers for a lifetime. While we aren't advocating that you do all ten, choosing your favorite five and making sure they become a part of your marketing efforts will pay off handsomely.
1. Conduct surveys one time per month in o (read full article) |
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