 Category :: Management Articles |
Author :: Alan Fairweather  |
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| Article Title :: Motivation - It Starts with Acknowledgement |
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| Acknowledgement is about recognition or attention from
another person. It can be physical such as - a pat on the
back, a touch or a handshake. It can also be psychological
such as - a word of praise, a compliment, even a "hello!" It
can even just be time spent with the person.Physical and psychological attentions are absolutely vital
to human beings. We all need it and we need it every day.
However, it must be said that every human being has a
different level of need for acknowledgement.If you looked at it on a scale of 0 to 100 then there are a
small number of people who'd be low on the scale. These are
the people who cut themselves off from others, the hermits
amongst us. (read full article) |
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| Category :: Management Articles |
Author :: Alan Fairweather |
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| Article Title :: Difficult Staff - It Pays To Get To Know Them Better |
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| It's very easy for a business owner or manager to fall into
the trap of condemning one of their team as a no-hoper or a
problem child.It may turn out that this person shouldn't be on your team
however as Abraham Lincoln once said about someone he had a
problem with -
"I don't think I like that man, I must get to know him
better."Of course, we're not just talking about difficult members of
your team; we're talking about all of them and how important
it is to understand them as individuals.
It's important because it's important to them.As Dr Phillip C McGraw says in his book - Life Strategies -
"The number one need among all people is acceptance."
Your team want to kn (read full article) |
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| Category :: Management Articles |
Author :: Robert Abbott |
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| Article Title :: Strategic Clarity for Communication Management |
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| Over the past few weeks I’ve been developing plans for a communication project, a media relations campaign.That’s prompted me to reflect again on the communication management process by which we transform communication ideas into operational activities.For me, the communication management process has four phases: conception (strategy); development (tactics); operations (execution); and review (evaluation).Coming out of the conception or strategy phase, I think it’s essential to have strategic clarity, which means a clear, focused objective (or objectives) that serves our ends, the ends of our audience, and allows for effective development and operations.F (read full article) |
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| Category :: Management Articles |
Author :: John Hicks |
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| Article Title :: Organisational Culture for Continuous Improvement |
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| I have been working with leading Business Improvement guru, Tim Franklin, preparing the PR for his latest book which offers an introduction to Continuous Improvement (CI) at beginner level, encompassing Lean, TQM, Six Sigma and the other related methodologies of CI.He was developing an analogy of a geographic expedition to describe Continuous Improvement. As you start out on an expedition, you can see the horizon clearly as being the final destination, but as you walk towards it, it recedes and eludes you, like a moving target. CI is like this in practise. In the beginning you think that you know the maximum benefit that you can lever from a particular process, but if you continue (read full article) |
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| Category :: Management Articles |
Author :: Robert Abbott |
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| Article Title :: Listening Strategically |
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| Usually, we’re most interested in communicating outwardly; getting our messages out to others. But finding ways to hear what’s going on around us can be just as important.Let’s start by identifying three different types of listening we do. The first type - informal listening - comes naturally, as in listening to another person. I take in what you have to say, and how you say it.A second type, competitive intelligence, is a systematic process for monitoring sources and gathering information. That information is aggregated, processed to bring out the important points, and distributed to others who can use it to make decisions.In this article, we look at a third ty (read full article) |
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| Category :: Management Articles |
Author :: Lance Winslow |
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| Article Title :: Treat Employees Fairly, Car Wash Entrepreneur sets Industry Standards |
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| I believe that whether corporations expense their stock options is besides the point, especially when the stock is worthless. We have studied over the years the rift between employees and employers and we have discovered many great brand names are eventually destroyed from internal strife and friction within the company itself. Many great corporate leaders and thinkers of our era have discussed this at length. Tom Peters, consultant and author has discussed this in speeches and in many of his books. The book "Built to Last" discusses what makes and breaks great companies, from their mission statement to their employees and sense of team spirit. The late great Vince Lombardi had many comme (read full article) |
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| Category :: Management Articles |
Author :: Jimmie Newell |
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| Article Title :: Key Control – Who Has the Keys to Your Kingdom? |
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| Key control, or more accurately the lack of key control is one of the biggest risks that businesses face.What is the risk?Imagine, you have fired a trusted employee, unknown to you that person had a spare key to your business, they come back after hours and steal business secrets, account lists, equipment or anything else of value. Would this scenario hurt your business?Even if the person turned in all of the keys they had been given, can you be sure they did not have a duplicate made?Even worse, a current trusted employee could be stealing from you.Your first line of defense – A Key Control or High Security Lock & Key SystemNot having a patent (read full article) |
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| Category :: Management Articles |
Author :: Steve Kaye |
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| Article Title :: Conflict at 36,000 ft |
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| This was supposed to be one of those sleepy flights that leaves late, crosses two
time zones, and arrives at 11:00 p.m. But it wasn't.Yes, everyone is okay. Yet the three hour delay, a night in jail for one of the
passengers, and a possible lawsuit could all have been avoided.Here's the story and the lessons we can learn from it.The passenger sitting across the aisle from me asked for a drink of water.
Apparently the attendant walked by, ignoring her request. So the passenger went to
the front of the plane to obtain a drink of water. An argument followed and the
passenger returned to her seat, wrapped herself in a blanket, and lay down. A
second attendant approa (read full article) |
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| Category :: Management Articles |
Author :: Steve Kaye |
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| Article Title :: The Power of Positive Communication |
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| Communication is the key to your success at work, at play, and at home. Here are six tips that will make a difference in your life:1) People judge others by their actions. This means you are being judged by the
perceptions you create with your words and actions. For example, if you act angry,
even though you feel otherwise, you will be judged as being hostile. If you sound
helpless, even though you feel otherwise, you will be judged as being ineffective.
Thus, choose actions and words that convey the impression you want to make.2) People judge themselves by their intentions. Thus, acknowledge that the other
person's actions or words are correct and proper (as seen by th (read full article) |
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| Category :: Management Articles |
Author :: Steve Kaye |
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| Article Title :: Make It Easy to Reply - Voice Mail That Works |
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| If you are like most business people, voice mail has both simplified and complicated
your life. On the good side, it helps you exchange information. On the other side,
leaving messages can seem like putting notes in bottles that drift off to sea. Here's
how to make sure that your messages get results.First, prepare for the call. Realize that you are more likely to leave a message than
to talk with someone. Thus, write a list of your key points and questions before you
call. Then use that list as an outline when you leave a message. Of course, such
preparation also helps you communicate effectively when you actually talk to
someone.If you suffer a sudden mental block w (read full article) |
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