 Category :: Management Articles |
Author :: Josh Greenberg  |
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| Article Title :: Tales from the Corporate Frontlines: Improving Workplace Safety |
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| This article relates to the Safety and Working Environment competency and explores how your employees feel with regard to their physical and environmental working conditions, the quality of their equipment and tools, and overall attention to safety within the workplace. Every organization is responsible for ensuring the health and safety of their employees. An unsafe working environment can lead to accidents, lawsuits, and missed work. Such incidents can result in significant costs to your organization. The questions included in this competency will investigate whether your staff is satisfied with the organization's facilities, whether they believe business is being conducted in a safe ma (read full article) |
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| Category :: Management Articles |
Author :: Roger Schwarz |
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| Article Title :: Transparency: A Key To Your Effectiveness |
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| Last month I talked about the Skilled Facilitator principle of being curious. This month I want to talk about the complementary principle transparency. Transparency has recently become a popular topic in business as organizations seek to build (or rebuild) trust with customers, shareholders, and employees. This morning as I opened the op-ed page of my Sunday New York Times, the title read, "The New Public [NY Times] Editor: Toward Greater Transparency." Whether you are a leader, consultant, facilitator or a team member, being transparent can help you build relationships and create positive results in ways you didn't think possible.Transparency is explaining why you do, think or say (read full article) |
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| Category :: Management Articles |
Author :: Austin Culley |
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| Article Title :: How to Reduce Temporary Employee Turnover |
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| The use of temporary services to stock a farm of employees is beneficial in a number of ways for an employer, and detrimental in others; but the one that will always be heard is that good labor is hard to find when using these services.This is a very real and expensive reality for some, and the blame always falls on the employee. However, denial is a great way to be unsuccessful, and the word can be added to the overhead of any business that chooses to be less attentive.Big businesses cultivate the employer/employee relationship. It costs money and takes time, which costs more money ... but the bottom line still beats those who choose the other way, which is to treat their e (read full article) |
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| Category :: Management Articles |
Author :: Bill Lee |
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| Article Title :: Don't Take New Hires for Granted |
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| Hiring good people is only half the battle. The other half is keeping them, especially in a relatively strong economy where quality people are difficult to attract.Let’s face it. It has never been tougher to find quality people. While national unemployment figures have increased over the past year, there are many markets that are still classified as tight labor markets. In these markets, especially, this means that just about anyone who wants to work is already working, so to find quality people, managers must put on their selling shoes and persuade them that the grass is greener on the other side of the fence.When I interview a newly hired employee, it’s sometimes l (read full article) |
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| Category :: Management Articles |
Author :: Bill Lee |
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| Article Title :: Five Steps to Successful Business Succession |
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| The great majority of family businesses in North America are still owned and operated by descendants of the founder. The business acumen that these first, second, third, and sometimes fourth generation managers possess largely determines how much longer the business will remain under family control. To perpetuate a business, the current owners and managers must first identify and then prepare a successor to take the reins.There are exceptions, of course, but most owners have difficulty developing their own offspring into qualified managers. They’re usually too emotionally involved. And don’t forget mom; she has more influence over how the kids are dealt with than most owner (read full article) |
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| Category :: Management Articles |
Author :: Colin Shaw |
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| Article Title :: Saying One Thing, Doing Another... |
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| This week I was asked to speak at an internal conference for a bank. The subject was how to build a great customer experience. However, the reality was somewhat different to the title. I sat listening to speaker after speaker - all coming along with the same message “how can we stuff more products into our clients and achieve our targets”.As I sat there I started to think, why do people say one thing and do another? Do they really think people are that stupid that they cannot see the conflict between the words and the actions? So, as the speakers droned on and on about product X and revenue Y, I thought “what are the tell tale signs that show if your company is really custome (read full article) |
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| Category :: Management Articles |
Author :: Tony Marven |
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| Article Title :: Influencing the Organisation |
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| There is a saying about management that suggests some managers are so focussed on the details of a business, that when the Titanic was sinking those particular managers were still straightening chairs in the dining room. Whether we love ‘em or hate ‘em, managers are here to stay, and their job is fundamentally to manage the resources within an organisation for optimum efficiency and effectiveness, and by doing so to achieve the organisation’s goals. To help them do this they have the gift of authority and power over the organisation’s resources.Managers have a reputation for working with limited resources, and getting the most out of money, materials, time and people. And t (read full article) |
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| Category :: Management Articles |
Author :: Bill Lee |
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| Article Title :: CEO's Role in Family Business |
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| I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father’s business.“We’re teaching him the business from the ground up,” his father told me proudly as he introduced me to the tall good looking kid. We shook hands, exchanged a few words, then Roland jumped on a fork lift and was off to stage another delivery.The next time I saw Roland, he was approaching 40 years of age and had served four years as company president.The business was located in a fast-growing metro market, but under Roland’s leadership, sales had not kept pace with the growth of the market. His father, now retired, suggested that he br (read full article) |
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| Category :: Management Articles |
Author :: Bill Lee |
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| Article Title :: Management Apathy Kills Corporate Potential |
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| I recently received a most interesting phone call. When I answered the phone, I immediately recognized the name of the company as one of the most visible distributors in the construction supply industry, headquartered in a city about two hours from my office. The owner described how this seemingly invincible 75-year-old firm had very little to show for all those years except their good name. In fact, over the past five years, their sales had deteriorated by over one third.The owner cited two major factors that he believed to be the cause: 1. A strong national distributor had opened in his market. 2. A near depression was looming over the community due to the closure of a large mi (read full article) |
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| Category :: Management Articles |
Author :: Bill Lee |
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| Article Title :: You Get the Behavior You Reward |
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| On consulting assignments, here are some of the questions I frequently ask the employees I interview:1. How does your boss measure you?2. When the end of the year rolls around, how do you know if you have done a good job over the previous 12 months?3. If you wanted to receive a raise double the amount that you typically receive, what do you believe you would have to do to qualify?Only on rare occasions are employees (except for salespeople) able to answer these questions since many owners and managers are still prone to give their people discretionary raises and in many cases discretionary year-end bonuses.Experience has taught me that adults perform (read full article) |
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