 Category :: Management Articles |
Author :: Andrew E. Schwartz  |
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| Article Title :: How Your Feelings and Those of Your Employees Can Make The Difference |
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| How we feel is really more important than what we know. This is because how we feel plays a bigger role in our behavior than knowing what we should or should not do. For instance, we “know” smoking is bad for us. We see research that tell us auto accident injuries and deaths can be greatly reduced by using seat belts. We “know” that brushing our teeth after each meal fights tooth decay. Despite these facts that we “know", many of us smoke, don’t use seat belts, and fail to brush after eating. We have other needs and feelings that are stronger and take the place of our “knowing” what we should do.As a supervisor you have feelings too. It is difficult to recognize and (read full article) |
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| Category :: Management Articles |
Author :: Andrew E. Schwartz |
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| Article Title :: Important Communication Tips For Managers |
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| The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. Feelings are facts and need to be dealt with.2. Praise in public, criticize in private. Nothing improves a person’s behavior better than well-timed, sincere, and justified praise. Nothing builds resentment faster than being yelled at in front of others.3. Listen to employees and accept suggestions. It’s easier to give advice than to receive it, but you don’t learn much listening only to yourself.4. Pay as much attention to how you say something as to what you say. Begin the conversation with a positive comment and/or statem (read full article) |
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| Category :: Management Articles |
Author :: Andrew E. Schwartz |
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| Article Title :: Supervisor-Employee Relations: Tips For Managers |
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| Supervisor-employee relations are a critical part of a work place atmosphere and promoting productivity and cohesiveness. The following tips address these issues:1. Don’t ask or expect your employees to do things you wouldn’t do. Giving consideration to job assignments shows you have respect for the employee. Think about whether the assignment is fair before you give it.2. Be available and easy to talk with. The open door is helpful but it’s not enough. You need an open mind. Set a specific time to meet with staff. Make the rounds to see employees and to let them know you are interested in them and what they are doing and feeling.3. Discuss your expectations wit (read full article) |
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| Category :: Management Articles |
Author :: Andrew E. Schwartz |
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| Article Title :: On the Road to Assertiveness |
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| Learning to be assertive takes time, courage and the ability to recognize the situation for what is really is.You want to get something done, and you need another’s help. You can request it, you can demand it, or you can sit back and hope that it happens. The first behavior is an example of assertion, or standing up for your own rights without violating the rights of others. The second is aggression; you are standing up for your rights, but violating another’s right to voluntary action. The third choice is submission, a failure to stand up for your own rights at all.Being assertive is not easy. Like any other expression of emotion, it involves risk-taking, since feelings (read full article) |
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| Category :: Management Articles |
Author :: Karen Marinelli |
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| Article Title :: Pricing Strategy for Retail Flower Shops |
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| When you create your profit and loss statement to assess the health of your business, you will see:Sales minus Cost of Goods Sold equals Gross Profit.You pay for all of your expenses with the gross profit. If you are finding that your gross profit is not enough to cover your expenses, you have two options, you can either raise gross profit by increasing sales or lowering cost of goods sold, or you can lower your expenses. Certainly, that's an over simplification, the art of business management is in the hundreds of nuances held within those two options. For this article, let's assume that your expenses have been carefully streamlined and that you are doing due-diligence i (read full article) |
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| Category :: Management Articles |
Author :: Andrew E. Schwartz |
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| Article Title :: Assertiveness Helps Accomplish Everything |
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| When trying to get something accomplished, assertive behavior is the most effective. Although other methods may accomplish the intended ends, the alternatives imperil our own rights or those of others, creating conflict and building mistrust into relationships. One of the keys to effectiveness is learning how to communicate thoughts and feelings without jeopardizing yourself or others, and this ability elevates both morale and productivity in the workplace.Distinguish for yourself what is submissive, assertive, and aggressive behavior in different situations. Consider your non-verbal behavior as well. Pick a situation and imagine how you usually handle it. Write down your usual res (read full article) |
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| Category :: Management Articles |
Author :: Josh Greenberg |
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| Article Title :: Tales From the Corporate Frontlines:Going International and Learning about Cultural Diversity |
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| Going International and Learning about Cultural DiversityThis article relates to the Diversity in the Workplace Competency, commonly evaluated in employee satisfaction surveys. This competency explores whether your organization provides understanding and supports interaction among diverse population groups while respecting individuals' personal values and ideas. Research shows that by fostering a climate where equity and mutual respect are intrinsic, an organization can create a success-oriented, cooperative and caring work environment that draws intellectual strength and produces innovative solutions from the synergy of its people. All businesses can benefit from a diverse body of (read full article) |
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| Category :: Management Articles |
Author :: Mike Shannon |
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| Article Title :: Budgets! |
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| Budgets! There I've said it. For some the most hated and feared word in business. But it doesn't have to be that way. As a matter of fact, a well thought out and constructed budget can be the small business owners best friend. After all, a budget is just a laid out plan to produce profits and profits is what we are all after.Instead of feeling overwhelmed by looking at a 13 column budget spreadsheet with rows and rows of expenses, just break it down into it's simplest terms:Revenue - Expenses = ProfitsLooking at it this way, we see there are only two things to control, work on or even worry about, revenue and expenses. The only way to increase profits is to increase r (read full article) |
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| Category :: Management Articles |
Author :: Andrew E. Schwartz |
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| Article Title :: The How-To's of Firing Incompetent Employees |
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| CATEGORIES OF OFFENSES: Most organizations have two categories of offenses in their policies. One category is for flagrant actions which are cause for immediate termination. Cited as examples of such offenses were theft of company property, gross negligence, and being intoxicated on the job. The second category comprises all other offenses for which some prior notification to the employee is required. In these cases, there is a slow but steady accrual of chronic problems or offenses, no single one enough to cause a termination, but taken together making the decision unavoidable.REVIEW PERFORMANCE PERIODICALLY: If an employee’s work habits or performance have degenerated to the po (read full article) |
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| Category :: Management Articles |
Author :: Andrew E. Schwartz |
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| Article Title :: Poor Employee Performance: How to Deal |
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| KEEP WRITTEN RECORDS: “Document !Document! Document!” Keep a record of periodic performance reviews, incidents of unsatisfactory performance, conferences where warnings are administered or terminations are announced. Issue warnings and terminations in writing as well as verbally. When dealing with a particularly unstable or vindictive employee, request that the employee sign a written summary of a warning or termination conference to attest to the fact that the summary is accurate (not that they necessarily agree with it).DOCUMENTATION SERVES TWO PURPOSES: First, it insures that the message has been conveyed. All people’s memories of conversations are distorted by emotions an (read full article) |
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