 Category :: Management Articles |
Author :: Christopher J Thomas  |
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| Article Title :: Leadership Skills |
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| Recent studies have shown that industrial supervisors are working at less than 60% of their potential. Basic management skills training is guaranteed to change all this and at such little cost.Introduction There is no doubt that the single most important aspect of a manager's job is the management of people. Of course, a supervisor must manage resources other than people. However, none of the other resources compare in importance to PEOPLE. The challenge to manage people effective is unquestionably the greatest of all the challenges that face all managers.The problem with people It is estimated that there are over 6 billion human bei (read full article) |
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| Category :: Management Articles |
Author :: Tony Marven |
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| Article Title :: A Facilitator's Guide to Running a Stakeholder Analysis Workshop |
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| This facilitator’s guide to running a stakeholder analysis workshop is for people whose success depends on getting other people involved with their objectives.It contains two exercises, one to work with stakeholder groups, and one to emulate stakeholders where it is not easy to bring them all together. The aim of both is to engage stakeholders in dialogue, brainstorming and decision-making to secure their buy-in to an idea, project, or plan.There are five key principles underpinning success in both exercises. These are:1. People are motivated to co-operate when they stand to gain personally from the effort they put in. You will struggle to involve someone if they ar (read full article) |
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| Category :: Management Articles |
Author :: Roger Harrop |
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| Article Title :: Growing Profits is Easy! |
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| Everyone involved in running a business from the smallest start-up to a major corporate dreams about how to achieve sustained profitable growth.
I'm a great believer that business is simple - it's only us human beings that make it complex. If you simplify business, and that is best done in my experience by "getting up in the helicopter" and looking at the big picture, it is remarkable how much you can see!I recently researched CEOs and I asked them one question:"What is the biggest challenge to achieving sustained profitable growth in your business"?37% responded that their single biggest challenge was people - the recruitment, retention and motivation of people. (read full article) |
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| Category :: Management Articles |
Author :: Mike Shannon |
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| Article Title :: Take Control of Your Paper in 3 Easy Steps |
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| Do you have piles of paper on your desk. Many do and don't know how to deal with them. They have no working system to deal with the day to day influx of paper, email, magazines and other information. Worse yet, after a while that pile on your desk gets moved to the top of the file cabinet. And the pile on the file cabinet gets moved to the window sill. Pretty soon you have piles of paper all over your office. Are you or someone you know in this situation?That's how my office used to look back in 1985 when I decided to stop this insanity and get control over my work life. It only took about 2-3 hours to get totally organized and I have never again returned to those days of piles and (read full article) |
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| Category :: Management Articles |
Author :: Gerard McLoughlin |
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| Article Title :: Discover the Astonishing Power of Words Today! |
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| Picture all the people you know who are dynamic, successful and self-confident. The ones who are the stars of every gathering. The people who are witty, intelligent and entertaining. The scintillating personalities who can be relied upon to light up every occasion.These super confident people are never tongue-tied, never shy, never afraid to express an opinion.You will never see them cowering in their seats too shy to express their views or sitting quietly in a corner while others are making all the important decisions. They will never be lost for a friend or short of admiring companions.But, what is their secret? What amazing source of power have they uncovered that (read full article) |
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| Category :: Management Articles |
Author :: Bill Knell |
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| Article Title :: Is Your Business A Dysfunctional Family? |
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| The other day I brought my mother into an appliance store to purchase a television. By the time we left with her new television, she was completely disgusted. Unlike most of us, she comes from an older generation that actually expects salespeople and store employees to think of customers as valued visitors that represent their primary source of income. I wish that I could say that the store we visited was the exception, however, it was more the rule.From the time we entered the store, we noticed that the salespeople and employees were not attentive to the needs of customers. They acted as though they were being bothered or disturbed when we asked for help. None were able to provide (read full article) |
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| Category :: Management Articles |
Author :: Arno Esterhuizen |
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| Article Title :: Which ITIL Process Should We Implement First? |
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| The following question is usually debated a lot amongst IT managers. “With which process should we start when implementing ITIL?” Everybody has their own views, but here are my takes on it.Some consultants sat that one must start with Service Level Management. Theoretically, it would be the perfect option, but how are you going to negotiate SLA's on your MTTR (Mean Time To Repair) if you are not measuring your MTTR through Incident management. This way you will get an idea of your capabilities and of what a realistic MTTR would be for your support teams. It may however be a good idea to start with a Service Catalogue, but that is only one aspect of Service Level Management and (read full article) |
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| Category :: Management Articles |
Author :: Michael Beitler |
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| Article Title :: Action Learning: It's More Than OJT |
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| For centuries companies have used on-the-job training (OJT). OJT works because it follows much of what we know about adult learning theory. For example, we know:1. Adults learn best when new learning can be applied immediately.2. Much of classroom “learning” is lost because it does not transfer back to the job.Action learning is a two-part method to maximize learning and productivity by maximizing OJT. Action learning involves teams of organizational members working on real organizational projects and problems. The team members’ work is also accompanied by regular (and spontaneous) facilitator-led reflection and discussion meetings.Action learning proje (read full article) |
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| Category :: Management Articles |
Author :: Glen Feechan |
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| Article Title :: IT Expenditure - Why Businesses Spend Huge Amounts on Ineffective IT Investments |
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| Another IT White Elephant!It seems that almost every day we read in the newspapers about another hideously over budget IT project that doesn't achieve its expected benefits. The ones we read about are usually major multi-million pound projects in the public sector, however this is only the tip of the iceberg.Many more projects achieve similar results in the private sector, in organisations large and small. These may be anything from the purchase of a new off-the-shelf accounting package for an SME, or a large-scale fully-integrated ERP implementation across multiple sites and countries. These do not usually make the headlines due to the commercially sensitive nature o (read full article) |
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| Category :: Management Articles |
Author :: Darcie Davis |
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| Article Title :: Know the Source of Business |
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| One of the first questions we ask a prospect or new client is, “How did you get the business you have so far?” Some can answer exactly. Others aren’t as certain.When we begin our first discussions with a new client, our preferred modus
operandi is to set up a program that allows us to talk to their customers who will
give us a comprehensive view of our client’s business. If we can’t talk to customers
right away and find out why they selected our client and what the experience has
been, we must rely on the information our client provides us.Business executives who are responsible for business planning should know the
source of all their business. Knowing the (read full article) |
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