 Category :: Management Articles |
Author :: Kevin Eikenberry  |
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| Article Title :: Praise Matters |
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| In working with businesses and organizations of all kinds, I hear the same concerns everyday:How do we increase productivity?How do we improve Customer service?How do we keep people actively engaged in their work and with others on their team?How do we reduce turnover?How do we improve safety?Even if you aren’t thinking about or concerned about every one of those questions, I’m sure at least one of them has kept you up at night in the past.As leaders we think about these things because they impact the success of the organization. As coaches we think about how to impact these things day-to-day, person-by-person.As a coach, someo (read full article) |
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| Category :: Management Articles |
Author :: Cathy Stucker |
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| Article Title :: Virtual Assistants: What Can They Do for You? |
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| Are you using your time as effectively as you could? If you are handling routine tasks instead of marketing or providing services to customers, you are leaving profits on the table. A Virtual Assistant (VA) may be just what you need.According to Marla Regan of OrganizedTime.com, a certified Virtual Assistant, you can benefit from using a VA for administrative tasks (such as billing), customer contact (follow up or reminder calls), project work (building or maintaining a client data base), or even personal tasks (such as sending holiday cards).You can find a VA through personal referrals--you might be surprised how many of your colleagues are using VA services--or by searchi (read full article) |
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| Category :: Management Articles |
Author :: Greg Meares |
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| Article Title :: Call Center Killers and How To Prevent Them |
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| To some these may be common sense to others these concerns will grab your interest. My goal is to not just provide the list to avoid but to also provide techniques you can employ to address these issues proactively and positively.Three Areas of Focus1. Employee Retention (attrition)
2. Absenteeism
3. Ineffective Frontline LeadershipCan you see the relationship among all three? Clearly, ineffective frontline leadership can and does have an impact on Employee satisfaction.This article will provide you with a brief explanation of the cost of each "Killer" and a brief overview of solutions to each of these three issues. (read full article) |
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| Category :: Management Articles |
Author :: Sally White |
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| Article Title :: Is Your Door Really Open - Or Just Blowing in the Wind? |
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| How many of us know managers who proudly proclaim their open-door policy? Although I have no scientific evidence, I believe that those who claim most loudly that they have an open-door policy have employees who use it the least.The little white truth is … to have an open door policy means information must flow freely out of that open door before information can flow into that open door.The leader who wants to have open dialogue with his employees needs to view sharing information as an opportunity rather than a burden. Having an open door policy means fostering open dialogue with a free exchange of information, especially on the most important issues, where direct reports (read full article) |
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| Category :: Management Articles |
Author :: Rick Weaver |
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| Article Title :: Top 7 Reasons New Hires Resign |
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| You spent time combing through hundreds of resumes. You selected the three best candidates and had a team of people interview them. After collecting their opinions and performing background checks and references, the employee started. One month later they quit.Unfortunately this scenarios happens far too often, costing organizations anywhere from $25,000 to an amount equal to the annual salary plus benefits of the position now vacated. Instead of working on employee development, the HR Department must shift to the task of finding a replacement.In 2004, there were 7 predominant reasons for this quick turnaround, according to a survey conducted by Amacon. Here are the rea (read full article) |
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| Category :: Management Articles |
Author :: Michael Beitler |
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| Article Title :: 7 Essential Elements of Leading Change |
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| In my practice as an organizational effectiveness consultant, the most frequent phone call I receive involves clients and prospective clients asking how to overcome resistance to change in their organizations.Throughout my book, Strategic Organizational Change, I recommend a strategy-driven approach to planning and implementing change. Unfortunately, many organizations do not follow a systematic approach (my approach or anybody else’s) for planning and implementing change.An Unworkable “Plan”Most organizations still attempt the following “plan” for organizational change:1. senior management determines that a change is needed2. the CEO announces (read full article) |
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| Category :: Management Articles |
Author :: Rasmus Nielsen |
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| Article Title :: What is Customer Relationship Management (CRM)? |
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| Customer Relationship Management (CRM) is a phenomenon that is becoming a major discipline within business. CRM can be traced back to the airlines’ attempt to gather information about their customer flying habits in order to stop their high-fare airliners choosing low-fare carriers, however, the concept was invented even further back, when the shop owner knew all his customers by first name and they knew his name. In 1998 The Economist Intelligence Unit (EIU) in conjunction with Andersen Consulting published the result of a CRM survey of different companies around the world. The survey revealed a new heightened focus on CRM as a discipline, where companies increased their customer foc (read full article) |
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| Category :: Management Articles |
Author :: David Ferrers |
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| Article Title :: How Roman Abramovich Became a Billionaire at Age 34, and Why Most Managers Struggle |
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| When he was only 36 years old Roman Abramovich bought Chelsea Football Club. Within a year he had spent £90m on new players and Chelsea finished 4th in the league.Mr. Abramovich’s reaction was to fire the Manager in 2004 and bring in Portuguese coach Jose Marinho. In 2005 Chelsea won the Premiership, The League Cup and the Community Shield. They also made the semi final of The Champions League.Mr. Abromovich’s behavior differs from that of most other senior managers in four important ways.Do it NowHe didn’t get to be a billionaire at the age of 34 by putting off important issues until tomorrow. It is a sure bet that he never hesitates to do what needs d (read full article) |
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| Category :: Management Articles |
Author :: Christopher J Thomas |
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| Article Title :: Decision Making |
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| Recent studies have shown that industrial supervisors are working at less than 60 % of their potential. Basic management skills training is guaranteed to change all this and at such little costIntroductionOne of the world’s most memorable quotes is from Shakespeare's Hamlet - to be or not to be is all about a decision. It is a dramatic example of someone dealing with a critical decision.
Freely making and executing a decision is at the very essence of human life.Only human beings have the developed capacity of assessing situations and making considered decisions, which includes evaluating the consequences of decisions before going ahead and executing them. I (read full article) |
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| Category :: Management Articles |
Author :: Peter Hunter |
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| Article Title :: How To Miss The Target |
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| Target setting in the workplace has for the longest time been seen as a key function of the manager.The manager considers all the factors of the past, of personnel, and of production then sets the target that his boss feels he should be achieving.It is not often that the target is based in reality or a practical assessment of what is possible.The boss wants to achieve greater production so the manager increases the target by an arbitrary number in the naive hope that his workforce will pull together like splendid fellows and achieve the new target for him because he is wonderful.When the target is not achieved the manager is then quite comfortable blaming the w (read full article) |
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