 Category :: Management Articles |
Author :: Marco Terry  |
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| Article Title :: Factoring Financing: How to Grow Your Business Without Debt or Loans |
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| What is invoice factoring?Accounts receivable financing, also known as invoice factoring, is a powerful financial tool that has fueled the growth and success of a number of companies. Factoring enables companies to capitalize on their unpaid receivables by selling them to a factoring company for immediate payment. With factoring, companies immediately get paid for their invoiced work from the factoring finance company, while the factoring company waits to be paid by the customers. Factoring strengthens a business’ cash position by shortening the time to get invoices paid to 48 hours and providing the needed funds to meet current expenses and target new opportunities. (read full article) |
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| Category :: Management Articles |
Author :: Shel Horowitz |
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| Article Title :: Five Ways to Increase Profitability By Doing The Right Thing |
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| 1. Base your business in the Magic Triangle. Honesty, integrity, and quality are the three sides of the Magic Triangle of business success. Create the kind of company that stands for something more than the bottom line, and your bottom line will increase.2. Stop worrying about market share. The world has more than enough customers for you. When you embrace abundance--the idea that the universe provides enough to go around--all the energy you've put into chopping down competitors can be channeled into productive, growth-enhancing activities. Example: By opening up the PC architecture many years ago, IBM dropped its market share--but created a vast expansion in the overall market (an (read full article) |
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| Category :: Management Articles |
Author :: Chuck Yorke |
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| Article Title :: Understand What Flows Through Your Business to Find Improvement |
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| I remember once seeing a cartoon which showed two people working a counter. On the wall behind them was a sign which read, “Quality Work, Low Price, Fast Service – Pick Two.” In order to deliver all three, which is what customers expect, it’s important to understand the flows of your organization.The first flow is, of course, cash flow. This comes in two varieties, money coming into the organization, revenue, and money going out, expenses. Understanding cash flow is not as easy as it appears. Throughput accounting and Lean accounting are two methods some companies are using to try and get a better understanding of how cash flows through a business.The second flow is (read full article) |
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| Category :: Management Articles |
Author :: Shel Horowitz |
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| Article Title :: To Thine Own Self Be True--It's Better for Business: What Arthur Andersen Would Say to His Company |
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| As a child, you probably heard, "to thine own self be true." But what does that really mean? When the newspapers are full of cheating and lying business owners, politicians, and academics, does it really make sense to maintain your integrity?To me, the answer is a clear, unwaffling YES! Without your integrity, you really don't have a business or a career--just a waiting game until you world comes crashing down around you.But fear of being caught isn't the reason to live your life with integrity. The real reasons are that it helps you get to where you really want to be, and lets you feel really good about yourself.Sometimes, integrity involves taking risks. Here's an e (read full article) |
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| Category :: Management Articles |
Author :: Rosanne Dausilio |
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| Article Title :: Training and ROI (Return On Investment) |
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| Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?Research has been making a case for how spending in human performance areas such as training, translates into bottom line growth. Accenture's study on the impact of training on ROI has some interesting results. (Smith, David. Y. and Waddington, Ted. Running Training Like a Business: Determining the Return on Investment o (read full article) |
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| Category :: Management Articles |
Author :: Jenny Kerwin |
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| Article Title :: The Power of 'Ask' |
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| For Call Center managers, it is not a pipe dream to improve employee moral while increasing productivity. It may even come easy to some to find fresh, new ways to reduce performance problems. Sound like an advertisement for something unattainable? Perhaps try to engage, involve, and connect employees to their work by the power of ASK.Of course Call Center managers encounter unique problems and situations each day for which they are required and expected to resolve regardless of other demands. To find solutions, managers must analyze statistics, review current processes, and identify needs within the team. However, the most important element of research sometimes lies with the (read full article) |
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| Category :: Management Articles |
Author :: Lance Winslow |
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| Article Title :: Organizational Capital in Politics, War, Sports and Business |
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| Intangible Corporate Assets such as Organizational Capital, Blue Sky and Brand Name Capital, actually they all have a common thread in my opinion. Here are some thoughts on these issues. And first I would like to comment on a couple of UCLA, Anderson School of Business items which are of interest. And I must say these research pieces are somewhat cutting edge, in business management theory.This is particularly interesting to me as one of my family tree offshoots was Friedrich Winslow Taylor, whose mom, Emily Winslow was an offshoot of the Winslow’s in the Philly area, which are my direct ancestors after they had moved from the Mass and Maine areas. Thus Freidrich Winslow Taylor h (read full article) |
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| Category :: Management Articles |
Author :: Kevin Eikenberry |
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| Article Title :: Five Reasons Why Leaders Fail to Create Successful Change |
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| A bold title, don’t you think? I mean, change is a complex thing, so to define five reasons seems to oversimplify the issue.Let me be clear. There are far more pitfalls than these and far more possible reasons change doesn’t have the desired effect. The key in this title isn’t “Five Reasons,” it is “Leaders Fail.” Yes, there are many variables that can influence the success of change – but some of them must be owned by those leading the change.This article will identify some of those typical failures, and while it can’t in this brief format give you all the answers, it can point you in the right direction and give you some suggested courses of action. (read full article) |
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| Category :: Management Articles |
Author :: Kevin Eikenberry |
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| Article Title :: Five Ways to Turn Resistance into Opportunity |
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| Resistance. It isn’t something people cherish or enjoy encountering. We experience resistance everywhere at work:People don’t like that idea.People don’t want the work flow to change.Someone doesn’t agree with the feedback they received and becomes defensive.Someone doesn’t see the value in a revised policy and they become resistant.People don’t want to buy what we have to sell.I’ve had leaders and supervisors tell me that resistance is the number one problem they face. But I don’t agree with that perspective and let me tell you why . . .Examining ResistanceWhy do people dread, avoid or even fear resistance? (read full article) |
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| Category :: Management Articles |
Author :: Kevin Eikenberry |
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| Article Title :: Get Over Yourself |
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| Let me tell you a secret.Things don’t always go the way we want them to.Let me tell you another secret.We don’t always hear what we want to hear.Duh.These two statements are hardly secrets; we all know they are true. If they aren’t secrets, then why do we act surprised when it happens? And worse, why does the surprise often turn to pouting?Adult PoutingMost adults don’t walk around with a pout on their face, but that doesn’t mean they aren’t pouting. Pouting is when we are having an internal pity party because we haven’t gotten what we wanted, things haven’t gone the way we’d hoped they might, we heard something (read full article) |
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