 Category :: Management Articles |
Author :: Lance Winslow  |
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| Article Title :: Confidential Operations Manual and Updating Manual in Franchise Companies |
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| One of the strategies that franchises often employ to maintain the integrity of the franchise system and insure control and consistency throughout the franchise company is to use a standardized confidential operations manual. Yet, we all know that the only thing that is constant use change. This is why the confidential operations manual in any franchisor company must be constantly updated. But, how do you know if all the franchisees have been diligent in updating their manual, so that everyone is doing everything the same way?Many franchisors today put the manuals online in a company intranet system and the company itself makes the changes. This is a good strategy, however opens (read full article) |
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| Category :: Management Articles |
Author :: Joseph Peterka |
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| Article Title :: The Basics of Business Process Management |
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| The key to efficiency in any business or organization is its processes. By processes, we mean the steps and actions that must occur for a particular outcome to be achieved. When those processes go wrong, occur too slowly, or simply don't work, the business or organization does not succeed.Just as processes are the heart of every business or organization, business process management (BPM) is the heart of making those processes work efficiently. Understanding the basics of BPM is the first step in learning how the concept can transform your business.BPM applicationsBusiness process management is generally described in terms of three different levels of application: (read full article) |
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| Category :: Management Articles |
Author :: Robert Duprey |
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| Article Title :: Restaurant Training - Choosing Your Cast for Restaurant Show Business |
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| The hospitality business is like show business.When you are casting, it is important to place people in suitable roles. The costs involved with hiring an individual should be a strong deterrent to rushing into decisions you may regret in 1 weeks time. Remember, once the casting decision has been made, your entire productions' reviews are going to depend on the various people you have chosen for the performance.Don't be fooled by first appearances and beware of being overly impressed by what appears to be an excellent Resume. Although these can provide a valuable insight, neither may be truly indicative of whether an individual is suitable for the role you wish to fill. (read full article) |
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| Category :: Management Articles |
Author :: Robert Duprey |
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| Article Title :: Waiter Training - Casting for Restaurant Show Business |
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| Quality 'Casting' or recruitment, is critical to everything in hospitality show business.Think of a typical theatre performance- the audience files in, the curtain goes up, the actors make their entrances and speak their lines. If each and every cast member, not to mention the writer, director, stagehands, customers, makeup artists, and lighting technicians, have prepared themselves and the theatre well, the audience enjoys the show and tells others about it.However, despite the proven talents of individual members of the cast or the presence of an award-winning director or the skills of the backstage crew, the whole thing can be a magnificent flop if just one person fails t (read full article) |
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| Category :: Management Articles |
Author :: Robert Duprey |
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| Article Title :: Restaurant Training - This is Show Business |
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| In our incredibly competitive hospitality industry, owners and managers are constantly seeking the answer to an important question- How do you recruit, retain, and motivate staff who are responsible for creating a "magical" experience which exceeds your guests' expectations?
Some answers may be found by looking to successful companies that are consistently achieving these goals.William Shakespeare wrote, 'All the worlds a stage, and all the men and women merely players'. One company that has exemplified that quote is the Walt Disney World Co. based in Orlando, Florida.Disney is recognised as one company which creates such "magical"experiences. The Disney challenge is to ens (read full article) |
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| Category :: Management Articles |
Author :: Robert Duprey |
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| Article Title :: Waiter Training - Rehearsing for the Restaurant Show Performance |
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| However sophisticated your training may be, its merits will soon be lost without effective and consistent reinforcement.One of the most effective ways managers can reinforce training is through short and well planned pre-shift meetings. These are 10-15 minute sessions where managers can build confidence and gain valuable feedback.Typically held just prior to a shift, the meetings are essential for improving customer care and boosting average spend as they present an opportunity to exchange ideas, test menu knowledge and highlight special dishes.The most effective shift meetings are simple, informal and interactive. Interactive being the key word here. Attendees should (read full article) |
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| Category :: Management Articles |
Author :: Hans Bool |
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| Article Title :: Business Patterns - The Reservation |
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| Every time you enter a restaurant, you should check whether they use the reservation concept. Do you observe the little white card on the empty table, telling you that others are coming soon. Tough luck if it was the last table.Business Patterns are very useful concepts. There are also many pattern and these are useful because they help you solve issues where others have been dealing with before. The queue is one of them that is used in nearly any business todayA reservation is another pattern. Why are reservations important, who will use them and what do they solve for your business...And what problem do they bring?A pattern is a solution that has been used to (read full article) |
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| Category :: Management Articles |
Author :: Martin Haworth |
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| Article Title :: Next Steps to Success |
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| What happens when progress slows right down - and nothing happens between you and your team?There is a stifling stench of paralysis.It's time to ensure you have next steps in place.'Next Steps to Success' is a simple tactic to ensure that progress on a topic is made clearly, quickly and precisely.Ken Blanchard has a great little (and as always, easy to read) book called 'The One Minute Manager meets the Monkey'. This is all about the 'monkey'.By ensuring that there is always a 'next step' in any discussion, issue or problem, which is clearly defined, owned by someone and timescaled, you will be much more likely to have progression.So what is this (read full article) |
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| Category :: Management Articles |
Author :: Tristan Loo |
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| Article Title :: The Compassionate Leader — Issuing Orders Without Making Commands |
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| As a leader, its your job to delegate responsibility to your subordinates. In the military structure, a subordinate is trained to follow an order without question, or face some pretty stiff consequences. But in the civilian world, people may carry out an order, but do so in protest or with subtle subterfuge in retaliation for that order. Why is that? It’s because emotions intertwine themselves with the order being given which block the path for cooperation.Why People Hate OrdersOne of the fundamental needs that people have is the need for autonomy—to have freedom of choice and control in their lives. When you remove autonomy from a person’s life, conflict w (read full article) |
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| Category :: Management Articles |
Author :: Hartley Lesser |
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| Article Title :: Posturing for Higher Profits |
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| You are in business to accomplish several goals. The main goal, and rightfully so, is to make a profit! Seems like a simple enough end result for all of the hard work you and your teams have poured into your business craft.Well, perhaps not, especially if your firm’s basics are in disarray. Without a concrete process, without objectives that are executable, and without management accountability, profit may be a lofty goal continually strived for but rarely obtained.Software SolutionTo realize profitable projects, to ensure internal efficiencies and tasks remain on track, a fully integrated project management system is, especially these days, mandatory for m (read full article) |
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