 Category :: Management Articles |
Author :: Jeanne Sawyer  |
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| Article Title :: Problem-Solving Success Tip: Everything Necessary, Nothing Extraneous |
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| Everything necessary, nothing extraneous.
Make sure you solve the problem completely, but don’t get sidetracked into doing other things that, while useful, won’t make this problem go away. Put those extras aside to evaluate later as other projects.This concept applies throughout the problem-solving process, beginning when you determine the success criteria that define the end-state for solving the problem. When you set success criteria, you want to establish the minimum necessary to solve the problem. Problem-solving is not the time for stretch goals! In problem-solving, the objective is to do everything necessary to completely solve the problem, but noth (read full article) |
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| Category :: Management Articles |
Author :: Valarie Washington |
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| Article Title :: A 5-Point Focus on Quality |
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| Henry Ford said that, “quality means doing it right when no one is looking.” What is doing it? And how well must it be done?In every industry, competitors find themselves fighting price wars or positioning themselves as the low-cost provider only to find out that in many instances, quality is as important to customers (if not more so) than the cost they pay. Quality can be defined as the acceptable standard of excellence determined by the receiver. But, having a quality product and getting it to market is only part of the challenge; especially if you see quality as one action or an end result.You can’t give lip service to quality. Anytime that there is a handoff, a (read full article) |
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| Category :: Management Articles |
Author :: Rick Johnson |
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| Article Title :: Three 21st Century Leadership Models |
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| There isn’t much doubt that most effective high impact leaders are driven by a model. This is true even when that effective leader doesn’t take the time to define his personal unique model. A model is a tool that leaders use to predict future outcomes of current decisions; a tool that not only enhances personal creativity but encourages creativity in the minds of their employees. An executive’s model is built from the sum of their experiences, knowledge, deeds and, in fact, many of their mistakes. Best practice alone will not get the job done. Effective model driven leadership utilizing best practice is a combination that is an absolute must. Different leaders create their models (read full article) |
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| Category :: Management Articles |
Author :: Rick Dacri |
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| Article Title :: Who Killed Company Loyalty? |
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| Company loyalty is dead. That’s what we continuously hear. This crop of employees is not loyal to their company or to their boss. Have you ever experienced this: a key employee quits out of the blue for a “better” job and you wondered, how could she? Turnover is high in your organization and you thought, what’s wrong with these people?Loyalty is dead and study after study seems to confirm this. Today’s employees will have an average of nine different jobs in their career—nine different jobs! That’s a real change from that older generation of workers who joined the company and stayed long enough to get their pension and their gold watch. Those were the “good ole days (read full article) |
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| Category :: Management Articles |
Author :: Vicki Heath |
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| Article Title :: Transfer of Training: Ten Tips For Effective Skill Transfer |
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| Does this happen in your organization? A request comes through to the training department to roll out a course on the new invoicing system. Course designers and trainers then spend considerable effort in putting together and delivering a training program that they think meets the needs of managers and employees. Employees attend and at the conclusion of the program are all fired up about putting the new skills into use. The trainers regard the program as a great success. However, a few weeks later the Training Manager receives a call from a disgruntled supervisor complaining that the training was a waste of time and money. It seems that beyond the initial enthusiasm, the training particip (read full article) |
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| Category :: Management Articles |
Author :: Liz Cassidy |
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| Article Title :: Maximising Your Communication When Replying to Emails |
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| Answering emails has the same importance as answering telephone messages.
Usually an email may more usefully be replied to with a phone call rather than another email (think about that)Emails need to be sorted into priorities;• “For your information” emails can be filed without answering.• “Requests for information and service” emails need to be addressed early, especially if from a customer (or manager).• General and personal communications can be responded to last.• Where someone has carried out a request which we made of them, then good manners requires that we respond with a short and simple thank you, just as if we were talk (read full article) |
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| Category :: Management Articles |
Author :: Peter Hunter |
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| Article Title :: Absenteeism - or "Too Late for Excuses" |
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| How many times when the subject of absenteeism comes up do we hear firstly that it is the fault of the workforce, and second that we know our staff are swinging the lead but we are secretly amused by the outrageous excuses they provide when they do turn up.A problem that is costing industry in the UK £12.5 Billion annually surely deserves more respect.How long before we stop treating the excuses we are given for absence and sickness with amusing condescension and start to appreciate the crippling costs that we are creating for our own industry?When we accept responsibility for creating the conditions for our workforce that make them late or sick we will be halfway to (read full article) |
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| Category :: Management Articles |
Author :: Samuel Okoro |
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| Article Title :: Do Your Organisation's Measurements Support Its Goals? |
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| Organisational Overview
In very general terms, organisations process inputs received from resources into outputs delivered to their stakeholders. For business concerns the inputs are capital, labour, materials and technology. These are converted into products and services for customers and financial returns for investors and other financial stakeholders. Visit the url below for illustration.http://www.leapfrogalliance.com/ezgrphx/biz.jpgSystematically Decide What to Measure:
The most obvious source of organisational performance measures are the stakeholders.In staking out a position in the marketplace, responding to competition (read full article) |
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| Category :: Management Articles |
Author :: Roberta Matuson |
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| Article Title :: Performance Reviews - Six Common Mistakes Made by Managers |
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| Ask employees how supervisors and managers could improve the way they deliver performance reviews and you likely will get more responses then you can process. This is an area where most performance reviewers could improve. Let’s examine six common mistakes managers make when it comes to delivering performance reviews and how they can improve their delivery.1. Being late-Timing is everything, particularly when it comes to reviews. Even positive reviews that are delivered late can have a negative impact on an employee’s morale.Late reviews tell employees “I have more important things to do than provide you with feedback.” You don’t want to send that message to emplo (read full article) |
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| Category :: Management Articles |
Author :: Roberta Matuson |
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| Article Title :: Some Employees Are More Trouble Than They Are Worth |
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| Some employees cost your company far more than they contribute. So why keep them?Do you retain employees long after they have worn out their welcome? If so, you are not alone. Many organizations underestimate the damage these employees can do to the organization. They wrongfully assume that these employees don’t have a direct impact on profitability, but is this really the case?Impact on moraleProblem employees are highly skilled at hiding out. When problems occur they are the first to place blame on others. They are experts at deflecting criticism. They make conversations so uncomfortable that managers would rather work around them then deal with them. (read full article) |
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