 Category :: Management Articles |
Author :: Martin Haworth  |
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| Article Title :: The 5 Things Great Managers Sense about their People, Every Day |
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| Using all of your senses, to help you test how your people are feeling in your business, is a learned skill. Once you start to use it, your abilities to notice become refined and you have a background sensor working for you, day after day.As a precursor to having the quick route into how your people are feeling each day, it is a big help if you have open and honest relationships with them to start with. This comes from keeping in regular conversation with them, being true to your word and understanding that it is not always your business that is the most important thing in their lives. Make a start on getting these right and you will be well on your w (read full article) |
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| Category :: Management Articles |
Author :: Brent Filson |
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| Article Title :: Turn Your Speech Into A Leadership Talk |
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| My experience working with thousands of leaders world wide for the past two decades teaches me that most leaders are screwing up their careers.On a daily basis, these leaders are getting the wrong results or the right results in the wrong ways.Interestingly, they themselves are choosing to fail. They're actively sabotaging their own careers.Leaders commit this sabotage for a simple reason: They make the fatal mistake of choosing to communicate with presentations and speeches -- not leadership talks.In terms of boosting one's career, the difference between the two methods of leadership communication is the difference between lightning and the lightning bug. (read full article) |
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| Category :: Management Articles |
Author :: Brent Filson |
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| Article Title :: Einstein, The Universe, And Leadership |
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| Every since serving a hitch in the military, I have been nagged by the question that's been hanging around leadership since time immemorial: How can some leaders persuade people to believe in them and follow them and other leaders can't? But it wasn't the military that provided me with a framework to answer that question. It was Albert Einstein and his quest for the unified field theory of the universe.Einstein is well known for his special and general theories of relativity, two of the crowning intellectual achievements of the 20th century. But what he is not so well known for is a magnificent quest that he carried on for some 30 years — and ultimately failed in. That was h (read full article) |
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| Category :: Management Articles |
Author :: Martin Haworth |
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| Article Title :: Ten Top Ways for Managers to Motivate Their People |
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| So to help start the ball rolling, here are ten top ways to get your people
motivated. Ten small steps for you to start with.
Recognise themRecognise your people as people, by saying 'Good
Morning', checking that they're OK and taking a little time with them.
Challenge themPeople need stimulation at work, so to encourage
growth, build on their achievement of one skill, with the introduction of another.
Instruct, coach and then delegate the new task.
Encourage funWhilst it is a fine line between having fun and
anarchy, it is worthwhile spending the time to understand, define and explore
that boundary. Having fu (read full article) |
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| Category :: Management Articles |
Author :: Martin Haworth |
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| Article Title :: Why Saying 'Well Done' Works |
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| We all like to be acknowledged, but for thousands, even millions of employees, such recognision never happens. From one day to the next, there are no positive messages for their contribution - yet as their boss, you can do this - and it will pay untold benefit for your business, organisation and, of course, you and your people.Encouraged by the recognition, Sarah Lewsiton went home from work that day, full of self-belief and wonder that she had made the leap at last.In her last job, she had always felt that she was unsuitable, in fact below par, for the place. On her very first day at this new job, it was different. On the very first day, her supervisor had (read full article) |
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| Category :: Management Articles |
Author :: Martin Haworth |
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| Article Title :: Customer Focus - Just 5 SimpleThings You Need to Think About |
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| You can boil down the difference between successful businesses and the rest in how they work with their customers, in just five areas.So, what does this mean?
What They WantSelling what your customers really want is just critical.
Being on good enough terms with your customers to research, (hey maybe just by
chatting with them - radical idea, huh?), helps you find out how you can best
serve their needs.
Price is RightBy balancing the kind of pricing you want to offer
with exceptional service levels, there is a fascinating calculation to be made.
Prices rock-bottom with inadequate attention to item 5 are not likely to bring profitable
c (read full article) |
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| Category :: Management Articles |
Author :: Martin Haworth |
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| Article Title :: Performance Management - By Assuming Nothing |
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| Unhappy as Jenny undoubtedly was, she held on very tightly to her job. After all, she had worked her way up over the years to the supervisory role she was in - and she wasn't going to let go. Yet it was clear that she was unhappy, under pressure and unsure of what she could do to make things better. For her business and more so, for herself. For me, she was letting me down in a number of ways and my inability to resolve her performance had, for a while, been my Achilles heel in the view of my boss too.To start the process of resolving this, we had spoken formally, several times, over previous months until she finally came to see me, as we reviewed her unsatisfactory per (read full article) |
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| Category :: Management Articles |
Author :: Martin Haworth |
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| Article Title :: Solve Problems Permanently - Ask WHY |
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| As Albert Einstein said:-"The significant problems we face today, cannot be solved at the same level of
thinking we were at when we created them."Problems don't go away unless you get to the cause - the source of them.
Repeatedly 'fixing' issues that arise takes a physical and mental toll on you
and your team. The key is to solve problems once and for all and move on.Picture this scenario:-Luke runs a small engineering factory, making electronic tagging systems for
retailers. His business has really taken off in the last two years and his
people are really stretched now to keep up (read full article) |
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| Category :: Management Articles |
Author :: Martin Haworth |
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| Article Title :: Agendas Make Meetings Productive |
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| Having an agenda template that works well for you, week in, week out, creates a consistency which gets your people bought into the process. Delivering an efficiency and effectiveness which makes the most of the valuable time you have together. Key points to note are:-CirculateShare your agenda in good time, well before your meeting (with reading material for preview). This gives time for review, preparation and challenge.
RolesIn a meeting there are various roles to be taken on from the start. Chair, notetaker, facilitator, reviewer and other, more specific roles. These should be clearly stated on the agenda in advance of the meeting.
(read full article) |
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| Category :: Management Articles |
Author :: Martin Haworth |
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| Article Title :: Top Ten Tips for Outstanding Customer Service |
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| Remember the 80:20 rule? You may not get everything perfectly right, but getting
most right will be much, much better than the majority of your competition. These
Top Ten Tips for Customer Service will get you well on the way.Be Your Customer
Live the life of your customer and experience what they do. Stand in line, call
your call-centre, soak up feedback.
Give Memorable Service
Make the life's mission of everyone (yes, everyone!) to be customer focused -
even those seemingly out of direct line of fire.
Have Product Available
Generally, you can't sell it if you haven't got it. Work your systems hard and (read full article) |
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