 Category :: Management Articles |
Author :: Lee Hopkins  |
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| Article Title :: Building Bridges of Communication |
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| Building a 'bridge of understanding' between parties is fundamental if your business communication is to succeed.
If you are a consultant to a client, or a salesperson attempting a closer relationship with your customer, here are five techniques that help achieve just that.
1. Eliciting clients' views and perspective on issues.
The consultant or salesperson should not be the final arbiter of what the client or customer should think.
It is invaluable, both as a dialogic tool and as a way of building rapport, for you to ask the other person how they see the situation: "What are your thoughts about what (read full article) |
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| Category :: Management Articles |
Author :: Lee Hopkins |
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| Article Title :: The Seven Essentials of Business Communication |
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| There are seven essential elements to successful business communication:StructureClarityConsistencyMediumRelevancyPrimacy/RecencyPsychological Rule of 7±2If you are going to communicate effectively in business it is essential that you have a solid grasp of these seven elements.So let's look at each in turn...1. STRUCTUREHow you structure your communication is fundamental to how easily it is absorbed and understood by your au (read full article) |
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| Category :: Management Articles |
Author :: Lee Hopkins |
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| Article Title :: Assertive Communication - 6 Tips For Effective Use |
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| What IS assertive communication?
Assertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people. And it allows us to constructively confront and find a mutually satisfying solution where conflict exists.
So why use assertive communication?
All of us use assertive behaviour at times... quite often when we feel vulnerable or unsure of ourselves we may resort to submissive, manipulative or aggressiv (read full article) |
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| Category :: Management Articles |
Author :: Chris Widener |
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| Article Title :: The Power in Praising People |
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| One of the keys to success is to have successful relationships. We are not islands and we don't get to the top by ourselves. And one of the key ways to grow successful in our relationships is to be "life-giving" people to others. Every person we meet, we either give life to or take life from. You know what I mean. There are people who encourage you and when you are done being with them you feel built up. Then there are others who you feel torn down by. Successful people are people who have mastered the art of building others up.One of the ways we build people up is to praise them. There is power in praising people! Something begins to happen in them, in you, and in your relationshi (read full article) |
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| Category :: Management Articles |
Author :: Chris Widener |
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| Article Title :: Finding the Right Way to Motivate Your Employees |
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| Fear, Incentives and GrowthZig Ziglar says that there are three main ways to motivate people in general and employees specifically. They are fear, incentives and growth. Let's take a look at each one.Fear. This is not good. Number one, it isn't right, and number two, it doesn't work well in the long run and isn't good for the overall health of the organization. Yet, still there are people who use it. They make blatant or veiled threats in order to get people to work. There is a better way.Incentives. John Maxwell says that "What gets rewarded, gets done." This is the technique that says, "If you do this, then you will get this." The problem Ziglar sees, and I concur, (read full article) |
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| Category :: Management Articles |
Author :: Alan Fairweather |
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| Article Title :: Forget The "Sandwich" Technique |
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| Do you remember being told to use the "sandwich" technique
when you needed to reprimand someone? Let me give you an
example:"Fred, I'm really pleased with how you've been progressing
since you joined us and you're doing a great job. However
you're not getting your reports in on time and we're missing
deadlines. I'd like you to tighten up a bit on this.
Anyway,thanks for all you've done so far and keep up the
good
work."Have you ever said something along these lines? You probably
needed Fred to sort out his reporting but you didn't want
to upset or demoralise him. The only problem is that Fred
may
not get the message. The importance of it may be seriously
diluted.He ma (read full article) |
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| Category :: Management Articles |
Author :: Garrett Coan |
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| Article Title :: Is Your Company in Need of Family Therapy? |
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| How Companies Are Like FamiliesLike a family, a company is a group of people who have an ongoing relationship with one another. Companies have several things in common with families:1. Families have distinct ways of communicating and degrees of togetherness. For example:• Communication may be overt or covert.• Relationships tend to be enmeshed (too close; overly involved) or disengaged (not at all close; uninvolved).• Boundaries may be described as diffuse (extreme togetherness), rigid (extreme separateness), or clear (ideal and appropriate).2. There are unwritten rules which family members or employees must follow in order to survive and th (read full article) |
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| Category :: Management Articles |
Author :: Garrett Coan |
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| Article Title :: How to Create a Positive Work Atmosphere |
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| Positive versus Negative WorkplacesWe have all worked in places where we grew to dread getting up in the morning, and a few of us have had the pleasure of working for a boss who makes us feel like we can do anything. Let’s take a look at the differences between a positive and a negative work environment.Signs of a Negative Work Environment• The boss is unfriendly.• The boss is critical.• There is high employee turnover.• There is low employee morale.• People watch the clock.• People don’t get much performance feedback.Signs of a Positive Work Environment• The boss demonstrates interest in the employees (read full article) |
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| Category :: Management Articles |
Author :: Garrett Coan |
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| Article Title :: Effective Ways to Give Performance Feedback |
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| Consequences of Not Giving Effective FeedbackLet’s take a look at some typical examples of what goes on in work environments when managers don’t give good feedback.Example #1: John has been working at his new job for one month. On his first day at work, Wilma, his boss, showed him what to do and got him started on a project. Since then, Wilma has communicated with him mostly through voice mail and e-mail. She walks past his cubicle and says hello a few times each day, but there hasn’t been much other communication. John is assuming he is doing his job properly, but he really isn’t sure.Analysis: There is no feedback here. John has no idea whether he is doing h (read full article) |
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| Category :: Management Articles |
Author :: Garrett Coan |
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| Article Title :: Managing Workplace Conflicts |
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| Kinds of Workplace ConflictsLet’s start by identifying where conflicts happen. Think about the kinds of conflicts that happen around your workplace.• Disagreements over turf (who should do what)• Disagreements over policy (how things should be done)• Conflicts of personality and styleCommon Ways of Dealing with ConflictThese are some of the ways we typically deal with conflict. Do you see yourself in any of them?• Avoid the conflict.• Deny the conflict; wait until it goes away.• Change the subject.• React emotionally; become aggressive, abusive, hysterical, or frightening.• Find someone to blame (read full article) |
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