 Category :: Management Articles |
Author :: Josh Greenberg  |
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| Article Title :: Increasing Employee Retention Through Employee Engagement |
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| You’ve seen it happen many times. An organization that provides top wages and benefits loses a great employee to a competitor for no apparent reason. Of course, some employee turnover is to be expected, but if your company is truly engaging your employees, there is no good reason for the unexpected loss of quality staff members. Many companies already know that wages and benefits are important to employees, but compensation alone is not enough to keep the highly skilled, motivated and experienced workforce your business needs to excel.
Defining Employee Engagement
What is employee engagement exactly? AlphaMeasure defines employee engagement as the level of commitm (read full article) |
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| Category :: Management Articles |
Author :: Josh Greenberg |
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| Article Title :: Examining the Relationship Between Employee Satisfaction and Customer Satisfaction |
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| Researchers have undertaken numerous studies to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability.
In a recent study for an international computer firm, the data reinforced the crucial link between customer satisfaction, employee satisfaction and profitability. Some of the key factors they found:
Profit and growth are stimulated primarily by customer satisfaction and loyalty.
Employees who are satisfied in their jobs provide higher levels of customer service.
Employee satisfaction results prim (read full article) |
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| Category :: Management Articles |
Author :: Bill Thomas |
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| Article Title :: 3 Innovation Keys - Do Your Innovative Efforts Need More Power? |
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| Recently, I attended a webinar with nearly 400 other Chief
Learning Officers - during one polling period, we were
asked what primary driving force pushes organization-wide
or individual innovation - the majority agreed that
leadership is that force.Indeed, those CLOs agreed innovation was the most important
quality their organizations desire in teams, individuals
and leaders.In today's fast-paced society, where images, ideas and
ideals fly past through our minds at warp-speed, the only
way to survive and succeed is to innovate as much and as
often as possible.I don't mean that you innovate for innovation's sake,
rather you must add value, improve quality and (read full article) |
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| Category :: Management Articles |
Author :: Renee Rich |
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| Article Title :: Can You Sleep While The Wind Blows? |
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| Let me repeat a story I heard many years ago that has stuck with me throughout my life. The lessons from this fable are many and have been applied to a variety of areas of my life. It recently popped into my mind again as I was thinking about the needs businesses have today for business continuity planning and disaster recovery contingencies.As I remember the fable, a farmer had been desperately looking, with no success, for a hired hand. Finally a young man showed up and said, “I hear you’ve been looking for help.”“I sure have, replied the farmer. “What do you do? Can you run a tractor?”“Nope, answered the fellow.“How about a milking machin (read full article) |
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| Category :: Management Articles |
Author :: Lisa Nirell |
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| Article Title :: Three Professional Services Resolutions for 2005 |
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| With client expectations higher than ever before, and the gradual industry recovery ahead, consulting firms will need to focus more than ever on carefully identifying and serving the right clients.Based on a recent interview with Brad Smith, VP of Research at Kennedy Information Inc., industry growth data prove that this is a great time to “niche thyself” and capitalize on targeted industry opportunities.Consulting industry growth has been declining for three years, and more consolidation is ahead. According to Smith, “Systems integration and consulting industry growth is expected to grow only 1% in 2004, 3% in 2005, and 4% in 2006.”For now, the double-digit (read full article) |
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| Category :: Management Articles |
Author :: Lisa Nirell |
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| Article Title :: Five Strategies for Profitable Services Growth |
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| In today’s era of Professional and IT Services competition and consolidation, some small to medium-sized companies are proudly delivering 20%-50% annual growth.Unfortunately, the vast majority of firms have experienced two consecutive years of fee erosion, commoditization, client defection, and company identity crises. We set out to discover where the growth opportunities exist in today’s economy, and to share our findings.The StudyOur ten-month study uncovered the major gaps between the top performing and bottom performing companies. Our interviews with 53 CEOs across North America were designed to help leaders in this industry achieve three goals:1. Ide (read full article) |
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| Category :: Management Articles |
Author :: Azriel Winnett |
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| Article Title :: Why Management Kills Creativity |
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| Ten or so years ago, an international consultant, specializing in employee involvement and team development, published a story relating to workplace communication that is heartwarming and damning at the same time.
In 1981, Peter Grazer was working as the project engineer on a construction project to modernize a silicon manufacturing facility in St. Louis, Missouri. A crew of ironworkers had been assigned a particularly daunting task of erecting some structural steel in a difficult to reach area of the plant.
Unfazed by the complexity of the assignment, the ironworkers completed the work weeks ahead of schedule, well under budget, and without safety problems.
(read full article) |
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| Category :: Management Articles |
Author :: Azriel Winnett |
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| Article Title :: A Winning Way to Handle New Ideas |
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| Janet DiClaudio, who was charge of medical records at two large American hospitals, had an unusual problem. But, the past master in finding creative solutions to work related problems that she
was, she found an equally unusual solution.
Of course, proper record keeping is critically important in any hospital. Moreover, if it is run on a commercial basis, medical records will determine how and what the institution gets paid. On
the other hand, filling out medical records is not the most exciting pastime in the world. It can be a big pain, in fact. Doctors would prefer to do other things with their time.
But records have to be completed, properly and promptly. So (read full article) |
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| Category :: Management Articles |
Author :: Martin Haworth |
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| Article Title :: 10 Steps When You Need Help in Your Business |
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| If you think ahead and plan, many nightmare panic and chaos situations can be overcome.
By ensuring that you have a great group of people around you, there will be more
to fall back on when the going gets tough - because that, as they say, when the
tough really do get going. Big challenges can be very difficult to face -
and they can be fascinating and exhilarating. So here's some thoughts on how to
make the best of these times, by getting ready in advance and making it work.
Plan AheadLook out for what you might need in the future and plan
to make business life far, far easier for yourself. Decide what your business will
be when it's the be (read full article) |
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| Category :: Management Articles |
Author :: Azriel Winnett |
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| Article Title :: What Makes a Crisis a Crisis? |
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| If you're old enough and were living in America about 30 years ago, you may remember the scandal in the motion picture industry known as "the Begelman affair" or "Hollywoodgate."A skillful analysis of the crisis that rocked Columbia Pictures, a leading company in its field, is presented by Steven Fink in his book, "Crisis Management: Planning for theInevitable." I am telling the tale over, but not for the sake of relating a "juicy" story (such pastimes being hardly something I care for).Rather, I believe there's a message for us here, primarily for business and professional people maybe, but also for husbands, wives, parents, (read full article) |
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