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Categories :: Business : Management Articles
 


 

Category :: Management Articles Author :: Robert A. Kelly 
 
 Article Title :: Do You Really Care What People Think?
 
You had better care! Because what people think usually leads to predictable behaviors that can really affect your business, non-profit or association for better or worse.Look at your employees. If they believe you really don’t care about them, your organization’s productivity can take a nose dive.And what about customers? They had better remain convinced of the value of your products and services or off they go to a competitor.Even prospects constantly need to be made aware of your product and service values or you’ll never get them as customers in the first place.And seriously caring what key groups of people think about your organization doesn  (read full article)
 
 
Category :: Management Articles Author :: Jose Sanchez 
 
 Article Title :: Improvements In A Large Public Electric Utility In South America
 
The company decided to develop and implement an improvement program. The main thrust was to propose strategies and alternatives for the implementation of a quality program.Later on, the company declared the "Year of Quality", which kicked off the beginning of an improvement program focusing on providing better service and paying more attention to the customers. That same year, after several internal attempts on the part of the company to carry out such a program, executive management requested our assistance to evaluate the current situation and implement a Corporate Management System .Policy ManagementThe purpose of Policy Management was to determine the company's pr  (read full article)
 
 
Category :: Management Articles Author :: Jose Sanchez 
 
 Article Title :: Improving Patient Sensitivity in Doctors and Hospital Staff
 
COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired.PROBLEMThe hospital was undergoing a series of changes involving personnel, organizational alignment and even an expansion of the property which caused disruption to the entire staff. The attitude of many of the hospital personnel was focusing on the negative aspects of the changes and reflected on reduced sensitivity towards the patients. Some ratings from the Joint Commission were below average and the public opinion about the hospital was poor.SOLUTIONManagement  (read full article)
 
 
Category :: Management Articles Author :: Chris Collison 
 
 Article Title :: Knowledge Management - Learning Whilst Doing - Facilitating an After Action Review
 
Introducing a learning culture into organisations can be difficult at times, particularly if the effort required it great and the benefits aren't quickly identifiable.After Action Reviews (known as AARs) are one of the simplest knowledge management techniques, and have been used to great effect in organisations ranging from the US Army, to BP, and even in the development sector in NGOs like TearFund. Their power comes from the fact that they take little time, generate rapid results, and the approach can be easily learned and repeated. In summary, they have a "low barrier to entry".So how do you conduct an AAR?AARs are a simple way for individuals and teams to  (read full article)
 
 
Category :: Management Articles Author :: Chris Collison 
 
 Article Title :: Knowledge Management - Capturing And Structuring Knowledge Into Reusable Assets
 
Many organizations have an approach for identifying and recording lessons learned, perhaps as part of a post-project review or similar process. Unfortunately, lessons learned reports have a tendency to end up on a shelf gathering dust, or lost in the un-chartered corner of a fileserver somewhere. Let's get real. How many people will really trawl diligently through a number of lessons learned documents in order to glean some key point? The reality is, if you can motivate employees to initiate any kind of "learning before doing" activity, then you?re doing pretty well.Remember the last time you packed your bag in preparation for a business trip?All those things y  (read full article)
 
 
Category :: Management Articles Author :: Lorraine Pirihi 
 
 Article Title :: Develop Your Managers and Keep Your Staff
 
Following on from the last edition of The Organised Times where we spoke about developing the people in your business, this week we're focussing on the importance of the continual development of your managers.Leadership comes from the top down. Poor management skills is the cause of most employee dissatisfaction and results in their poor performance.The following article by Nathan Chanesman from My Profile is worthwhile reading:Poor management skills lead to poor employee performanceIt's disheartening to read that poor management skills is the cause of most business dissatisfaction. You'd think that with all the training and investment that has gone into this t  (read full article)
 
 
Category :: Management Articles Author :: Lorraine Pirihi 
 
 Article Title :: Develop Your People and Make More Money
 
What is the no. 1 asset in your business beside yourself? It's your people.Then why is it they often fall to the bottom of the list when it comes to doing anything to help them improve their performance and look after them?If you want your business to run more effectively and/or make more money then you must invest time and energy into your no. 1 asset otherwise you will eventually lose them.The Physiotherapists' PracticeWith four of us in the family who are all into health and fitness, we have been going to this particular practice for the past few years.The actual environment is lovely, however there seems to be a high turnover of physiotherapists. It's only   (read full article)
 
 
Category :: Management Articles Author :: Lorraine Pirihi 
 
 Article Title :: How to Hire the Right People
 
One of the biggest challenges any business owner or manager has is hiring the right people. I've recently discovered a simple, inexpensive yet very effective way which will help you get it right. This week I've asked Nathan Chanesman, Managing Director of Myprofile Pty Ltd. to please explain…"Without quality employees who share your vision and work ethic your business is not going anywhere.So how do you find the "right" employee?We've all experienced hiring the "wrong" person. It's a nightmare. Hiring mistakes costs money, time and worse can easily ruin your business and your health! A recent survey in Forbes Business Magazine revealed, "Hiring the wrong person is the prim  (read full article)
 
 
Category :: Management Articles Author :: Jan B. King 
 
 Article Title :: Five Defining Characteristics of Great CEOs
 
1. Personal insight. Great CEOs are great leaders. They know themselves and what they stand for. They have been called on all their lives as problem solvers because others know them to be fair and impartial. People respect their opinions and look to them for guidance. Great CEOs are mature as people. They can suffer disappointment more gracefully than others and give others credit for their achievements. They don’t come in the office door yelling for something they need. They aren’t as concerned about titles or power structures as they are about the welfare of those who work at the company. They are trustworthy because they’ve always been honest with people and have earned that  (read full article)
 
 
Category :: Management Articles Author :: Jan B. King 
 
 Article Title :: What Consultants Want You to Know (But You Never Ask)
 
I’ve been both a CEO and a consultant, so I’ve seen from both perspectives what goes right and what goes wrong when a consultant comes in to a company. Generally the CEO or the manager who hires the consultant tells the consultant what he or she wants. Often the manager is frustrated with something that is happening at the company and expects the consultant will have the expertise to “just fix it”. While the manager needs to set the expectations, of course, the consultant rarely gets to voice what he or she knows would make the consulting engagement more successful for both.Here is what your consultant would love to tell you about making him or her successful working on you  (read full article)
 
 
 
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