 Category :: Management Articles |
Author :: Hallett German  |
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| Article Title :: Provisioning/User Management System Upgrades: Part I -- Ten Reasons Why Not To Do An Upgrade |
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| Tommy Sherman daily monitors a helpdesk-provisioning queue for a large company. The current provisioning/user management system was written with homegrown software. It has not had a major update for several years. Each day, he is getting more and more frustrated. No matter how hard he tries, he cannot keep up with the increasing workload. New employees are screaming for their system ids and have no way of checking their id creation status. Existing employees are demanding timely updates to their ids when they transfer across business units. Ex-employees exist in the system months after departure. His frustrated manager will be meeting with him this afternoon to talk about his “unrespon (read full article) |
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| Category :: Management Articles |
Author :: Susan Schutz |
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| Article Title :: Meaningful Diversity: Creating Cultures of Inclusion |
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| In the fitness room the other day, I caught a glimpse of a
movie trailer on television. A father spoke very
open-heartedly with his son about his work as a fireman. He
acknowledged the fear that welled up in him when he looked
into a small, dark room filled with life-threatening heat
and flames, and described the instinct to run in the
opposite direction.He had to pause in a safe hallway and
assess the situation, the father explained, consciously
remember why he had chosen his work – and why he must go
forward into the fire despite his fear. Strange as it may
sound, I find creating a culture of inclusion to be a lot
like this.People differ in so many ways that (read full article) |
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| Category :: Management Articles |
Author :: Adam Senour |
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| Article Title :: Effective Email Communication |
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| Email, when used properly, can generate additional direct sales and leads; can be used as a tool to communicate with your existing client base to let them know of upcoming events which may affect them; and as a means of ongoing promotion for your business.The following is a list of simple guidelines and tips that will help you become an effective email communicator. Please bear in mind that many of these guidelines assume that you have never established any prior dialogue and, as you become more familiar with your customers, can often be altered to meet your client's needs.Send your emails in plain text. While HTML/rich-text-formatted emails do look much more attractive, the (read full article) |
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| Category :: Management Articles |
Author :: Dawn Bjork Buzbee |
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| Article Title :: Spotlight on Productivity: How to Overcome E-Mail Overload |
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| Do you ever feel overwhelmed by e-mail? Have you ever spent more of your day wading through your e-mail than managing your work? Are you looking for ways to spend less time creating, managing and answering messages? Discover how to overcome e-mail overload and be more productive by writing more effective e-mail messages and reducing the volume of e-mail.Write Effective E-Mail MessagesStart improving your e-mail effectiveness by creating and formatting easy to follow content, and by using pre-written responses.Create Clear ContentConsider these strategies to upgrade your communications with understandable, e-mail messages:• Help others prioritize how to (read full article) |
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| Category :: Management Articles |
Author :: Marcus Goncalves |
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| Article Title :: Why Businesses Need to Start Nurturing Collective Wisdom |
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| COLLECTIVE WISDOM CAN BE AN effective tool for solving the problem of knowledge deficit, or the underutilization of organizational knowledge. If you are a small, medium or large business, and you don’t have a method in place for harnessing and managing your organization’s collective knowledge, you may be losing opportunities for significant revenue enhancement. According to a study by the Delphi Group, less than 20 percent of knowledge available to an enterprise is actually used. Furthermore,IDC predicts that Fortune 500 companies are currently operating at a $19 billion knowledge deficit, increasing to $31.5 billion by year’s end.Such studies that quantify the value (read full article) |
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| Category :: Management Articles |
Author :: Mike Nielsen |
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| Article Title :: Medical Collection. How Organized is Your Office? |
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| At one time or another, all of us have experienced the frustration of waiting in a doctor’s office. It seems as though every time we go to see the doctor or the dentist we end up having to wait for a ridiculous amount of time, and then when we finally do get in, we are only “treated” for a few minutes and then sent on our way. I have always wondered why that is the case. If the doctor is only seeing each patient for a fraction of the time that the patient had to wait, then what are they doing behind the scenes? As a student in the field of business, I have often wondered if doctor’s offices are slow because they might possibly be a little bit disorganized. I have friends that work (read full article) |
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| Category :: Management Articles |
Author :: Raj Gavurla |
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| Article Title :: Business & Family Safety and Health Rating |
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| For good reason, practically every endeavor in life is rated. I've seen ratings on who or what's #1 in business, industry, NFL, NBA, MLB, person of the century, athlete of the century, technology, restaurants, university, neighborhoods, travel destination, best looking, best movie, best book, etc. It doesn't stop. In fact, there are multiple ratings for the same #1 spot because of varying value systems. Of course, each of us has our independent rating to see if it's in agreement with the masses, the experts, or promotional efforts.Here's a rating I haven't seen that applies to business and family. What is the safety and health rating of your business and family? To take it further, (read full article) |
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| Category :: Management Articles |
Author :: Michael Mercer |
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| Article Title :: Five Overlooked Ways To Hire Winners |
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| Here is a true story. My dentist did a “clinical” evaluation of my teeth. That is his fancy way to say he looked in my mouth and starred at my teeth with his own two eyes. He found no cavities in his “clinical” evaluation. I felt happy and relieved!But then he took a quick x-ray. Lo-&-behold, the x-ray immediately spotted a cavity hiding under one of my fillings!!In other words, what you see is not always all you get!!! An objective x-ray found a lot more important information than a highly trained eye.Likewise, some applicants come across fine in a job interview. But, they then proceed to flop after you put them on the payroll. In fact, huge amounts o (read full article) |
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| Category :: Management Articles |
Author :: Andy Quick |
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| Article Title :: Service Level Agreement (SLA) Boot Camp |
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| Service Level Agreements, or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions. SLA's can be extremely powerful tools to help you and your service provider get the most out of a relationship.What is an SLA?A service level agreement (SLA), in its most basic form, is a contractual commitment to meet specific goals. If, for example, you sign up for a hosting contract with a provider, you may desire an SLA that measures the up-time of your website. If you outsource your help desk, you may want an SLA that measures (read full article) |
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| Category :: Management Articles |
Author :: Josh Greenberg |
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| Article Title :: Tales from the Corporate Frontlines: Finding The Perfect Balance |
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| This article relates to the Work/Life Balance competency, which investigates how your staff feels with regard to the balance between work and personal life. It explores issues such as priority of family and hours on the job, also covered in this competency. Organizations that enjoy a high satisfaction level in this area will normally exhibit a low rate of absenteeism and experience higher employee retention. Evaluating this competency is helpful in understanding issues relating to a workforce that is commonly tardy or absent from work.
This article, Finding the Perfect Balance, is part of AlphaMeasure's compilation, Tales from the Corporate Frontlines. It illustrates how one emplo (read full article) |
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