What will the backup service be like if there is a problem? Will service be on site? Does the vendor offer a collection service if there is a problem? If not, is the vendor close enough for me take the computer back or will I have to pay to send it? Is it worth paying a little more to a local dealer with immediate access to backup services if/when something goes wrong?

Will the vendor sell me something more expensive or complicated than I need?

Talk to them and get a quote from more than one vendor. A reputable dealer will sell you what you want/need, not what they want to sell you.

Is an installation service offered?

Helpful if you are a mature beginner and have never set up a computer before. (Of course if you happen to live near Ledbury, we will set it up for you!)

Do I need a laptop or a PC?

Generally PCs (personal computers) are cheaper. Laptops take up less space and can be stored in a cupboard. A PC will always be on show but set up ready to use. A laptop can do EVERYTHING a PC can do (this is a question we are often asked.)

BEWARE of 'bundled' (free, included) printers.

Often the ones included are the ones they couldn't sell any other way because they are the most expensive to run. Check the cost of replacing the ink cartridges here BEFORE accepting the printer. It might turn out to be CHEAPER to buy a separate printer which uses cheaper, compatible cartridges.

I am an IT teacher working mainly with mature beginners http://www.it-teacher.co.uk