 Category :: Sales Teleselling Articles |
Author :: Sharon Drew Morgen  |
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| Article Title :: This is a Sales Call: How to Begin Prospecting Calls with Integrity |
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| “Hello. I'm looking for Sharon Morgen?”
“Sharon DREW Morgen.”
“What? Sharon Morgen?”
“No. Sharon DREW”
“Um. Hello. Are you Mrs. Drew?”
“Ms. Morgen. That's me. Is this a sales call?”
“Um. Hello. No. I'm with XYZ bank and I'm giving you a service call.”
“Regarding what? I don't do business with you. And you're not supposed to be making a telemarketing call on me. So what type of service are you offering for free?”
“Well, it's not for free. But we thought you'd like to know about our new banking services.”
“Ah. So it IS a sales call.”
“We're not allowed to say that.”This call really happened.Yea (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Jo Ann Kirby |
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| Article Title :: 10 Tips for Telephone Success |
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| The telephone is an often under-appreciated and much maligned piece of office equipment. Have you stopped to consider how much business you conduct over the telephone? These 10 tips will help you improve your telephone presence and presentations.1. You are the “Manager of First Impressions” for your business. Whenever you pick up the telephone, put a smile on your face first. It will enhance your vocal quality and you will sound pleasant and relaxed.2. Listen attentively to the person you are speaking with. Recall why your dog is such a good listener: listen actively and in the moment. Multi-tasking is the enemy of effective listening.3. Let other people talk! Mak (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Jo Ann Kirby |
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| Article Title :: Telephone Sales Basics for Start-ups |
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| Everyone picks up the telephone to do business. Yet the word “telemarketing” has many negative connotations for people. However, telemarketing is merely a term for conducting business over the telephone. Whenever you pick up the phone at work to make or receive a call you are “a telemarketer”. Over the years telemarketing has evolved into the following applications:1. Business to Consumer2. Business to BusinessWithin these classifications, there are two separate functions: inbound and outbound. Inbound is generally thought of as customer service, and outbound is used for sales or surveys.
CSR is telemarketing shorthand for Customer Service Representative. TS (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Cameron Brown |
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| Article Title :: Choosing a Phone Dialer that Works |
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| If you own or operate an outbound call center, you’ve probably heard quite a bit about various phone dialer systems. In fact, it’s likely you’re using one of the many systems currently on the market. While your current phone dialer may be adequate for your business needs today, you’ll probably grow out of it shortly. Even if you’re not anticipating high levels of growth in the near future, just staying competitive in the call center business means having the latest technology.These days, most phone dialer systems come as part of an all-in-one CRM system package. This is usually the most cost effective way to get a phone dialer. In addition, by purchasing everything f (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Tino Buntic |
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| Article Title :: Cold Calling Does Not Generate Sales Leads |
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| It is a fact of life for most new sales people; they get the dream sales job with unlimited earning potential and expect to earn so much money that they can now enjoy the fruits of their coming wealth. Everything seems perfect until they realize that before closing a sale and earning the big commission, they must first prospect for new customers (read, cold calls). Cold calling is hard to do. People hate to make cold calls and people hate being on the receiving end of them as well.Prospecting is the most difficult part of the sales job. There are many ways to go about it but, for some reason, sales managers preach cold calling as the only way for young sales people to generate lead (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Richard Keir |
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| Article Title :: Conference Calling Evolved |
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| Originally the conference call was limited to businesses paying exorbitant fees to the telcos. For business, it still made sense economically because the costs were less than the travel costs involved in bringing the people together. Additionally, significant time savings are involved, both in terms of travel time and in being able to communicate fairly rapidly to an extended group.Telcos then extended their market by providing conference calling services to home consumers for an added fee. For some, it made sense to be able to bring a family or group with common interests together easily, usually to plan some physical event.With the expansion of the internet, and in parti (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Kevin McLaren |
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| Article Title :: The Do's and Dont's of Cold Calling |
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| Having your fingernails removed!Many salespeople would rather have their fingernails removed slowly than make a cold call. And it’s no wonder; with the abundant number of resistance-inducing techniques out there, salespeople set themselves up for failure. However, New Business Development is a major key to a company's long term survival. Ask yourself, what would happen if your number one client stopped buying from you today! Well, I think we all know the answer!Here are some common sense "do’s and don’ts" to help you set more quality appointments on cold calls:1. Learn about your prospective client firstThe more you know about your prospect before placi (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Jon Lonergan |
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| Article Title :: How To Know You're On A Winner |
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| The catchword today for business is flexibility.With changes in suppliers, customers, and the processes connecting them
altering almost daily (or so it seems) the future clearly belongs to the
organisations which can adjust to change quickly and effectively.The good news for Call Centres is that, unlike more traditional sales
organisations, the modern Call Centre has the equipment in place to
measure this easily.Instead of doing a sales training course and then waiting some weeks or
months before you can reasonably evaluate the effectiveness of the course,
the Call Centre can institute any change regarding CRMs and measure its
effect on sales on a frequent, regular ba (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Alan Fairweather |
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| Article Title :: Feel the Fear |
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| It sometimes surprises people when I tell them I get
slightly nervous before a speaking or training event. They
seem to think that because I've been doing it for years,
nervousness would no longer be an issue.However "nerves" is a normal human emotion and as I often
say - "I'd be nervous if I wasn't nervous!" However, it's
how you handle the nerves that will determine your success
as a speaker.Similarly, many sales people feel nervous or uncomfortable
making cold calls, phoning for an appointment or following
up an enquiry. Again, this is a normal response and most
sales people feel this way.One of the biggest fears for humans is the fear of rejection
and we'll do alm (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Jay Conners |
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| Article Title :: How To Get Your Phone Call Returned |
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| When selling your product face to face with a customer, they have no choice but to hear you out completely. Ask yourself this question, If they were listening to you describe your product on their personal voice mail, would they hear you out, or would they delete you?Never leave someone a message just to leave them a message. Your goal should be to get them to call you back.In the twenty first century, there are very few telephones that are not being directed to a voice mail service. In fact, many people prefer that you leave a message, so they can get back to you at their own convenience. Lets face it. We all screen our calls from time to time.This is why it is so (read full article) |
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