 Category :: Sales Teleselling Articles |
Author :: Elaine Currie  |
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| Article Title :: Working From Home - Telemarketing - Do You Have What It Takes? |
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| More and more people every day are looking for ways of working from home. Working from home has never been so popular and the choice of types of employment seems endless. You might decide to start your own home based business and work long hours to achieve a dream of supporting your family from the profits of the business. Perhaps you simply want a job you can do at home, maybe just for a few hours a week to bring in a little extra money.Up until a few years ago, work from home opportunities were rare and poorly paid. This type of work from home slavery still exists but technology has caused a dramatic increase in the number of genuine work from home opportunities available, bo (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Gavin Ingham |
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| Article Title :: Top 10 Tips For Cold Calling Success |
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| At some point or other every sales person has to cold call. Whether it’s ringing totally new clients, chasing leads, gaining referrals, networking or following up on a conference card handed in it’s not something that many salespeople are that comfortable with.Being able to cold call confidently, professionally and effectively will not only open up more potential business for you it will also allow you to feel more in control of your own destiny and much more empowered. Here are my top 10 tips for cold calling success…1. Plan and prepare your opening statement.The more individuals I train the more important I think this is. I have made tens of thousands of calls (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Joy Fisher-Sykes |
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| Article Title :: Common Courtesy Isn't So Common - 10 Telephone Blunders |
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| As youngsters, many of us were taught basic telephone
etiquette. These lessons taught us the basic components of
conducting a phone conversation - politeness,
attentiveness, respect, and common courtesy.
Unfortunately, it seems these lessons have been forgotten
by many of today’s companies. For many, the philosophy
seems to say that it’s easier to forgo these practices and,
instead, choose to deal with the customer service
consequences later. It seems the true cost to the bottom line
is of not of any consequence. Why in a time of ever
increasing competition locally and abroad, along with the
knowledge of customers’ high expectations, would anyone
be willing to overlo (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Lance Winslow |
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| Article Title :: BBB Better Business Bureau Have They Changed Their Ways? |
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| The BBB, Better Business Bureau had been previously accused by members and non-members for their questionable sales practices. The sales teams used by their franchisees or licensees to sign up customers were reading from a sales script one, which was at best a little misleading. As it would be prudent not to comment on this matter most business owners are not willing to say anything, although many do consider the sales tactics used in the past to be problematic. Personally I have not followed up to see if in fact the BBB has changed their sales tactics, although do recommend one does do some investigative reporting.You must understand of course that having a BBB plastic sign in you (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Ari Galper |
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| Article Title :: How to Diffuse Cold Calling Pressure Points |
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| Stop your expectations from sabotaging cold callsSales pressure is a mighty saboteur. And it comes in all shapes, sizes, and flavors. Beginning any conversation with the anticipation of a sale puts the whole conversation under pressure. This doesn’t normally create good outcomes. It usually triggers pressure, resistance, and tension.People have received so many calls with such a strong focus on sales that they respond in a defensive manner to any sales calls at all. If you can release your expectations while making a cold call, you’ll diffuse the underlying tension that comes with sales pressure. And you’ll be surprised how often others will welcome talking with you (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Ari Galper |
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| Article Title :: How to Stop Cold Calls from Feeling Intrusive |
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| 4 key ways to be seen as helpful while cold callingCan’t you tell when somebody wants something from you? I certainly can. And it usually feels inconvenient and intrusive. So you can understand, then, why potential clients will often run for cover when your cold call is only about “making the sale.” Most people sense that cold calls are self-serving to the person calling. You can almost hear the unspoken thought, “You want something, right? Otherwise why would you be calling?” This triggers almost immediate resistance.For cold calling to be done in a non-intrusive way, we must shift the perception away from “you want something,” into “you are being helpful. (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Tom Richard |
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| Article Title :: Four Things to Do Before Cold Calling |
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| “I hate cold calling!”Of course you do. It’s the worst way to generate qualified business leads, it’s the hardest form of selling, and it’s often tasked to those who are least qualified to do it. It usually leaves you disheartened with its minimal results. But, unfortunately, there’s no way around it: sometimes it must be done.“So how can I make the most of a cold call?”Determine your objectiveSalespeople cold call for all sorts of reasons:To gain information about the decision makerTo qualify the prospectTo gain an appointmentTo make a saleBefore picking up the phone or stepping into yo (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Ari Galper |
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| Article Title :: How to End the Cold Calling Game of Chasing a Sale |
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| 4 steps to warm up cold calling conversationsOur thoughts are always at the basis of our behaviors. If our thoughts are fixed on the goal of making a sale, then we’re not really being forthright. We’re not focused on the conversation or the truth of a situation. We’re chasing people -- or at least chasing the sale.Here are 4 important steps to help end the “chasing game” in our cold calling efforts.1. Avoid reading from a scriptLife is not a script, nor are normal conversations. When we read from a script, we’re not being natural. We’re playing a role. And that means we’re chasing a sale rather than enjoying an opportunity to meet someone new a (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Ari Galper |
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| Article Title :: How to Cold Call with Integrity |
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| You probably never tell potential clients your real goal in calling them, but you don’t need to. They’re already aware, because we’re all sensitive when the phone rings and it turns out to be someone we don’t know.In the old traditional training, we learned the latest techniques for making a sale. We talk to “prospects” rather than with people. And we “guide” conversations along rather than letting them unfold naturally.The way we do this sometimes might even be called a bit manipulative. After all, we’re relating to another person while holding an ulterior motive of making a sale.Where does honesty and integrity fit into this scenario? Well, most of (read full article) |
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| Category :: Sales Teleselling Articles |
Author :: Andy Britnell |
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| Article Title :: Telesales Coaching - an Investment Which Pays a High Return |
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| How to maximise the performance of telesales staff is a constant question for many managers. Telesales training courses typically focus on questioning and listening skills, handling objections and closing the sale. These are essential skills, but how much is actually practised once the employee is back at their desk?For example, some telesales staff may be introverts, who find it much harder than their extrovert colleagues to pick up the phone and make a call. I have worked with sales teams who were not reaching their targets for sales visits. Their managers were at their wits’ end – why did the sales team not just make a call and ask for an appointment? To the managers it (read full article) |
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