One of the most challenging tasks managers face is terminating an employee. It is never easy, but sometimes necessary. What is all too easy is putting it off when it does become necessary.

Scalding in the home or burns from hot liquids is dangerous to anyone, but is a particular concern to the youngest and oldest Americans. Plumbers are charged with protecting the health of the nation. Thus, plumbers can play a key role in reducing the risk, starting with homeowner education.

It is always a mystery why more plumbers fail to emphasize drain cleaning — if they offer it at all. Some think it fails to offer enough revenue. Others think it presents too much low-dollar competition. Here are five solid reasons every plumber should offer drain cleaning.

A product with a "Made in America" label is not necessarily made in the United States. It could be made in Canada or Mexico. Do you want products made in America or the USA?

Here are 46 business proverbs or truths that apply to the plumbing profession, presented in no particular order. Accompanying each is a question every plumbing company owner should ask about his company.

Should you hire apprentices instead of journeymen and master plumbers? Some contractors are finding more long-term success by building their team from the ground up.

The current U.S. workforce is comprised of four generations: Baby Boomers, Gen X, Millennials, and Gen Z. But there’s one generation in particular that the skilled trades have their eyes on right now: Gen Z.

Many companies within the construction industry are chasing after the same pool of talent. Here are tips for mitigating the workforce shortage.

A successful home service franchise offers sales and marketing systems similar to those employed by large companies. These systems can be easily implemented and replicated over and over again.

As the population grows older, there is a heightened need for affordable plumbing and HVACR systems that offer safety and accessibility.

As 2023 comes to a close it is now time to review my predictions from last year as well as predict ten more trends I see as we enter 2024.

The future for young women in this industry is now as bright as anyone wants it to be. If a young woman wants to work her way all the way up to the C-suite, the opportunities are there, and that is so exciting to see.

AI is the cornerstone of innovation in home services, but its true essence is diverse and multifaceted. Bloomberg predicts AI will affect 40% of global job roles. AI's ripple effects will be consequential for paid and organic search.

Every year during May, the International Code Council holds its Building Safety Month campaign to help raise awareness about the importance of building safety and educate the public on how to ensure their communities are resilient and sustainable.

The skilled trades industry is evolving as more Gen Z workers choose trades over college. Efforts to obtain certifications through learning modules and hands-on training are becoming integrated into daily work routines, helping tradespeople build long-lasting careers and enabling businesses to succeed.

Did you know that it only takes 30 seconds to create a deepfake? Deepfakes are AI-generated media that can be made using any device. They can be used to spread misinformation and harm a plumbing and mechanical company's reputation.

“I don’t think people care that I’m young, or female. They care about what I know.”
Those words, spoken by Baylie Frost, a virtual design and construction (VDC) lead at Harvey’s Plumbing & Heating in Bozeman, Montana, must be music to the ears of an industry that is seeking to attract more talented young people to its ranks.

The ongoing transformation of the plumbing industry has been driven in part by the evolving expectations and priorities of homeowners and consumers. The COVID-19 pandemic reinforced existing concerns about hygiene and public health, pushing the demand for hands-free technology and automated features that reduce contact with germs and bacteria. 

Not too long ago, the plumbing industry relied strictly on analog processes. Every job was manual, from installation and repair to dispatch, invoicing and accounting. In 2022, the plumbing profession now runs on advanced technologies that range from thermal-imaging leak detection to smart water heaters and trenchless pipe repair.

Let’s be honest. The trades are the inventors of 'remote work.' For decades, we’ve been dispatching remotely while technicians are awarded company vehicles to drive home each evening. They begin their mornings from the comfort of their own homes by receiving their work log for the day through walkie-talkie, text, email, slack, pager… remember those? Shoot, we’re awesome — others should take note!

When the COVID-19 pandemic struck, the world drastically changed as businesses shut down and employees moved to work-from-home settings. Once used mostly by the tech industry, video chat software companies such as Zoom, Go To Meeting and Microsoft Teams saw huge increases in demand as people began using these services for work, school and even to stay in touch with family members. Even doctor’s visits became virtual.

Several new ServiceTitan product updates and features powered by Titan Intelligence were also announced at Pantheon 2022

There’s nothing worse than coming home to find a burst pipe or malfunctioning water heater has flooded your basement. It’s perhaps why leak detection and prevention products continue to become more popular each year.

Plumbing & Mechanical Chief Editor Nicole Krawcke had a chance to sit down with Billy Stevens, founder and CEO of Sera Systems, a subscription software provider for the home service industry, to discuss current trends with contractor software.

John Wallace, owner of Atlanta-based JM Wallace Plumbing, has been offering leak detection solutions since 2007, but it’s only recently during the last few years where he’s really seen the technology take off.

Scorpion's AI Chat incorporates industry- and business-specific knowledge into each chat response, creating a personalized experience for every new conversation. 

Plumbing & Mechanical Chief Editor Nicole Krawcke spoke with Chad Salge, vice president of virtual design and engineering at The Brandt Companies about its digital transformation journey.

ServiceTitan made waves earlier this year when it announced new cutting-edge AI solutions, allowing its customers to automate, predict and optimize across their businesses during Pantheon 2023.

As controller, my job essentially boils down to two things: support our branches and ensure that Leap Partners has the cash flow to fund further acquisitions.  I want to share with you the three fundamental lessons I’ve learned to achieve these goals.

The partnership between Interplay and Peterman comes at a pivotal time as Peterman continues to expand its operations and scale its technical training efforts.

The integration will allow mutual customers to access valuable information about their prospects and customers. The integration will ensure that the complete customer journey, from lead to job, is all captured within the ServiceTitan dashboard.

Trimble recognized for commitment to innovation across projects, processes and company culture.

The new integration will empower franchise owners to maximize business performance, grow profitably, and deliver a superior customer experience.

The partnership connects XOi’s technology with Powerhouse’s training and insights, ensuring field service professionals are equipped with the resources they need for the jobsite.

The lab includes a broad range of Trimble’s industry-leading geospatial and construction solutions.

 Like the rest of the series, the new products are constructed with high-quality materials and designed for easy installation and maintenance, making them an ideal choice for busy commercial settings.

Gen-Ear LE can pinpoint water leaks in residential and commercial water lines – including problems in walls and under concrete slabs, swimming pools and hot tubs.

Carrier’s lineup of communicating peripherals for the i-Vu building automation system has been expanded to include smart valves with Characterized Control Valve (CCV^T) technology and smart damper actuators. 

The Ice Bath provides optional plumbing integration for easy filling and draining and is intended for both indoor and outdoor use. 

Daikin Applied has introduced the Magnitude WME-D, a water-cooled centrifugal chiller featuring a two-stage, oil-free compressor and R-515B refrigerant. 

The new under sink crossover product combines the efficiency of an on-demand system, with the ease of installation of more conventional, timer-based pumps. 

Developed for high-temperature and high-pressure piping where smooth, unrestricted internal flow is critical, this welding alignment tool helps prevent degradation of the pipe or tube I.D.

EcoCarb media is produced from byproducts of other manufacturing processes, so there’s no traditional mining and minimal processing involved, which provides a lower overall carbon footprint.

The product qualifies for a 30% federal tax credit as well as stackable state and local rebates.

LG Electronics USA expanded its line of ENERGY STAR-certified Inverter Heat Pump Water Heaters with two new models featuring demand response and a water leakage detection sensor, ensuring a comprehensive domestic water heating solution for residential applications.

HammerHead point repair resin is odor-free, styrene-free and VOC-free.

The arbor is built to withstand heavy use and deliver consistent performance, job after job and the pin drive system ensures a snug and secure fit.

Clearing up to 30 feet of 1 1/4- to 2” pipe, the K9-12 breaks up grease, hair and other soft blockages, making it ideal for kitchen and bath sinks, as well as tubs and shower drains.

Featuring a vertical downflow and draw-through layout, the YORK MCV CRAH is engineered to deliver reliable cooling in above-floor or under-floor data center applications. 

The entire offering accommodates Uponor Engineered Polymer (EP) and Stainless-Steel Manifolds, but for the first time ever, four of the six new cabinets will accommodate Uponor Commercial Stainless-Steel Manifolds as well.