September 29, 2015

Paying roadway tolls is a taxing experience by its very nature. And while the frustration of waiting in line to throw a handful of coins into a basket has been mitigated by the implementation of RFID transponders that let people pay fees without stopping, replenishing funds on online can start to feel purgatorial in its own right.

As reader Ben Mackie points out: "The North Carolina toll website is maddening. They give you five different dollar amounts and they don't store your CC/preferred payment method"

This is already confusing

...read more
By Josh Tyson | UX Magazine

September 30, 2015

By their very nature, heuristics offer a hands-on approach to discovery, where knowledge is culled through trial and error. They are rules of thumb that give us a framework as we move through the research and design process.

In service design, this kind of framework is also valuable for assessing completed projects to find the weak links. A heuristic can apply to a single interaction as well as to the overall service eco-system. Heuristics can be applied to a single moment in time or to a user’s entire long-term relationship with a service.

This conceptual approach to design recognizes that experiences are coproduced, and that human interaction is a key component of many, if not all, services. As systems grow ever more sophisticated and interconnected, designers will continue to face new challenges. Service design heuristics can help us to frame and think about...read more
By Usability Matters

Three aides working for US President Donald Trump, vice-president Mike Pence, and first daughter Ivanka Trump have tested positive for the novel coronavirus this week. This has brought the pandemic to within a degree of the center of power in the US.

Former president Barack Obama has launched a scathing attack on Donald Trump's handling of the coronavirus pandemic, calling it an "absolute chaotic disaster."

In what could be a relief to thousands of people who have registered through Seva Sindhu portal and have sought government transport to get back to their home states, the state transport undertakings in Karnataka have decided to operate non-AC inter-state services to neighbouring south Indian states.

Workers rush to Tiruppur Railway Station, only to be disappointed

Apparently inspired by how Kerala used umbrellas to ensure physical distancing, a residents welfare association at Sai Nagar in Thoraipakkam has reque

The district administration has advised public to exercise caution while handling biomedical waste of persons in home quarantine or from quarantine fa

About 20,000 kits to be distributed to policemen, healthcare workers in red zone areas, in first phase

Asks govt. to examine possibility of earmarking exclusive funds for them

Special CorrespondentHyderabad

JNU tentative academic calendar released for Monsoon session, set to return to classes by June 25

Mazda Motor seeks $2.8 billion in loans to ride out pandemic: Source

Meet Bengaluru’s Covid warrior mothers, who are leading the fight against the pandemic

Mom's the world: Women share the best marital advice they got from their mother

Suresh Gopi lends voice with M-Town singers for ‘Kayangal Nooru’ song

Mother's Day 2020: Sara Ali Khan shares a beautiful throwback picture and thanks her 'Maa ki Maa' for creating her mommy

Gymnastics: Italian Lodadio cultivates his garden to stay fit

Final Olympic archery qualification event in June next year

Lewis Hamilton grateful for Grand Prix 'sabbatical'

Hockey legend Balbir Singh Sr hospitalised in critical condition

Working on my mental fitness, says Dominic Thiem

'Patronised' Partick hit out as Scottish football row rumbles on

Senior UK medic confident "R" contagion number below 1 across country

Coronavirus breaches White House as rest of America re-opens

Bombay HC adjourns PIL against enquiry into IPS officer over letter he wrote