Conflict is when two or more individuals have opinions, morals or perspectives that do not concur. By being ready for conflict and seeing it as a positive movement toward reaching goals, conflict can be seen as progress or change for the better. The most difficult situation with conflict is the emotions that get in the way. By getting past the emotions of the conflict, real progress can be made and conflict resolution can begin. There are five steps for conflict resolution: collecting data, identifying the issue, approaching the other person, defining the problem together and brainstorming possible solutions.

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McMahon explained his companys performance review process -- and how he thinks it should be done -- in five steps.

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The skills gap is widening and workers are feeling it. In fact, Lynda.com recently conducted an online survey of nearly 10,000 respondents, and found that about half of them lacked confidence in their job skills.

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Owning your own business is often touted as the ultimate coup in the working world. You set your own hours, pursue projects you are interested in, and maybe work in your pajamas. Obvious challenges aside, it sounds like a pretty nice gig. Such jobs are largely enjoyed by men, who make up an estimated 71 percent of business owners in the U.S. But that might slowly be changing.

A report from the Institute of Womens Policy Research shows that women are steadily increasing their presence in the world of small-business ownership. About 29 percent of Americas business owners are women, that is up from 26 percent in 1997. The number of women-owned firms has grown 68 percent since 2007, compared with 47 percent for all businesses.

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What do you want to achieve in 2015 for your small business? The beginning of January is the time for New Year's resolutions, so here are my top 10 resolutions for small business owners and entrepreneurs.

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Entrepreneurs are born idea people, with a seemingly endless supply of light bulbs flashing over their heads. But it takes more than good ideas to find your market niche and to build a successful business. It is even harder to do if you are not familiar with the market thats drawn your interest.

Small Business Tech Report

Loyal customers are precious. Identifying the details and creating a system to make sure they are taken care of is key.

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All major wireless operators available in the U.S. offer some international roam, but the volume varies by network. To get an understanding of how your network will fare abroad, or to understand which carrier to choose if you are a regular traveler, you should first understand the two basic major technologies that wireless operators use.

How to Travel With Your Cell Phone Without Breaking the Bank

Walk around any town in Indiana and you can see it: Small businesses are the lifeblood of our state and the engine of our economy. And yet, the U.S. Department of Health and Human Services is set to implement a rule that would harm Hoosier small businesses.

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Starting a small business is tough, but growing one — or just keeping it afloat — is even harder.

Even though more than 500,000 small businesses are created each year in the U.S., only half of them survive past their fifth year, according to the U.S. Small Business Administration.

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After seeing the dreams of so many wonderful people end with a closed store sign, we were determined to find out how to help so we enlisted the aid of several resources for business owners to come up with a list of what they need to know.

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How small is small? New federal data shows that most small businesses are very small. By definition, a small business could have up to 499 employees. The average American small business has about 8!

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Chances are that you have already gone paperless. The Cloud has largely replaced reams of paperwork, stuffed file cabinets, and onsite data storage, making it easy to keep and maintain all the information you need. In fact, in the next five years the number of small businesses using the Cloud is expected to double to 78 percent.

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From struggling with a business plan to hiring the wrong talent, there are a lot of opportunities for small-business owners to make mistakes, especially when starting out.

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Who wants to be a millionaire? A popular game show has asked its audience that question for years. Truthfully, the vast majority of the population would jump at the opportunity to join the elite ranks of the millionaires in this country.

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You run your own business. How do you describe yourself to others when talking about what you do? Are you a small business owner? An entrepreneur? Or something else? And more importantly, is there really a difference between these terms?

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During Twitters analyst day in November, the company announced that it had 60,000 advertisers on its platform. Earlier this month, the company announced that it had grown its active advertiser base to 100,000 and laid plans to reach thousands more. The company is expanding its self-serve ad platform from 33 countries to the rest of the world, counting businesses in some 200 countries and territories eligible to send sponsored tweets.

International revenue accounted for just 36% of Twitter's total sales last quarter, but 79% of its users are based outside the United States.

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There is a lot to be said for those rare few that possess the ability to create huge companies with hundreds or thousands of employees that are all just ecstatic to be at work. It is exceptionally difficult and equally as impressive, which is why they end up taking up space on the front page of a major magazine or journal.

Although it appears flashy and glamorous, particularly with the amount of celebrity that todays super entrepreneurs wield, there is a tremendous amount of flexibility that is lost, almost by default, once you pass a certain size. Now, not only am I not one of those few, but I really do not want to be.

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Up to a point, it behooves small business owners to be resourceful and handle the lion's share of the work. But before it's too late and their companies lose out on its market timing, entrepreneurs need to hire in order to grow, even if that means taking on more costs.

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Attempting to be creative when it will not come to you naturally can be an excercise in futility. Traditional means of conjuring those creative impulses, like taking a walk in the park, can often spur creativity, but getting a better idea of what a business needs can be an even more effective way to divine logo inspiration. When working with a business, it is important to gain a sense of what the business is about and what role the logo will play in the clients business and marketing plans. To make this process simpler, we have compiled 7 questions to consider asking a client before commencing logo design:

7 Questions to Ask Before Designing a Logo

As entrepreneurs, we are told we should expect to fail at our first, second, or third idea before becoming successful, and that is often true. Coming up with an idea and then profiting from it within the first year is very rare. But after speaking with Caleb Garrett and Alex Moreno of Hawkers Co., a two-year-old D2C eyewear brand poised to hit $60 million this year, I'm beginning to believe they have somehow cracked the code that so many product-focused, bootstrapped startups have been looking for.

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Meet Fred Warmbier, entrepreneur. Warmbier owns a small business, Finishing Technology, located near Cincinnati, Ohio. The company finishes and anodizes metal parts –and is growing rapidly.

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No business owner ever expects it to happen. After closing up for the day or the week, a phone call at 6 a.m. lets you know that the severe storm that passed through town overnight took a punch at your small business, with flood damage, fire, tornado or other damage.

Or it could have been an earthquake or hurricane. Still, what may have taken years to build is in ruins. How do you begin to recover?

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Fear stops the decision-making process because fear is a decision, a decision not to take action, a decision to accept the status quo.

For some small business owners, fear is seen in their reluctance to speak, to share an emotionally compelling reason why a potential buyer should connect with them.

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One of the most important events of 2015 was the shift from the amount of desktop traffic compared to the amount of mobile traffic. Google reported that mobile traffic overtook desktop traffic in 10 different countries. The search engine algorithm for Google was changed to give companies who offered mobile optimized versions of their sites higher rankings than sites that were not optimized for mobile. The increase in mobile traffic combined with five times as many cellphones as desktop and laptop computers means that mobile traffic will become a priority.

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Today, tens of thousands of people are considering starting a home based business, and for good reasons. On average, people can expect to have two and three careers during their work life. Those leaving one career often think about their second or third career move being to their own home. People who have been part of the traditional nine-to-five work force and are on the verge of retiring from that life are thinking of what to do next. The good news: Starting a homebased business is within the reach of almost anyone who wants to take a risk and work hard.

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Though a diverse range of logos exist, logo designs can ultimately be categorized into three different general styles. Each of these styles tends to suit different aesthetics differently. For this reason, you may find that a certain style of logo seems better suited to your purposes than the others depending on the nature and niche of the brand you intend to build. The three main types of logos are as follows:

Three Kinds of Logos

Owners of both new and established small businesses can benefit from a broad range of valuable perks offered with credit cards. Business credit cards not only provide a means for building and establishing business credit, but they can assist in record-keeping, preserving cash flow and separating business and personal finances. Much like consumer credit cards, the right business card can offer a plethora of rewards that you can redeem for flights, hotel stays and cash back on purchases.

Here are seven significant credit card perks for small business owners.

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For more than a decade, thousands of businesses have enjoyed the benefits of high rankings in Google searches (and searches on competing engines) thanks to their SEO efforts. Larger corporations pour hundreds of thousands of dollars and allocate entire departments to gaining more online visibility, but even small- to mid-sized businesses can use a fraction of that budget to get more traffic and sales.

However, according to a recent survey by the Small Business Authority (SBA), less than 50 percent of small business owners in the United States think of inbound traffic from search engines as an important source of future business. Another 14 percent declared themselves unsure.

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Millions of small businesses are vulnerable to cybersecurity attacks that can cost an average of $20,000 per attack. Here is some basic wisdom to help SMBs protect themselves.

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The question becomes, what would your customer do when they turn to you and then you hire an independent contractor?

You are not ready to bring on a fulltime employee yet. But your customer is thinking at this point, why do not I hire the independent contractor and save some money? Does this scenario sound familiar to you?

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Regardless of your job title, your role can make a difference. It comes down to leadership and understanding how to champion ideas and build trust.  Read on for advice from 12 CEOs, founders, presidents and thought leaders to learn how you maximize every opportunity to make an impact at work.

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When a key employee quits, it is a gut-wrenching experience for most small-business owners.

That single loss will likely result in a significant performance drop for the firm because that lost employee might represent an entire function. The drain will last for months because a good replacement takes time to recruit, hire, train and get up to speed. Plus, a significant portion of the manager’s time will be diverted toward recruiting and training a replacement.

Most small-business managers know little about retention. Their focus is often elsewhere. So they find themselves completely surprised when a key employee quits.

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Small business owners already have a lot on their plates during this time of year, so when it comes to holiday marketing, it can all feel a bit overwhelming. Staples is here to help. Beyond being the one-stop shop for everything small businesses need to make more happen, below are some tips to help small businesses capitalize on this seasons top trends.

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As small business owners across the nation gear up for Small Business Saturday, a record number of shoppers are making plans to support their favorite local businesses. According to the fourth-annual Small Business Saturday Consumer Insights Survey, released by the National Federation of Independent Businesses and American Express, supporting local small businesses continues to be a priority for shoppers nationwide.

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Take the time to understand your finances
Understanding the nitty gritty of your finances is crucial to running a successful small business, but this is especially true if you're coming from a place of bad credit. The best way to get a handle on your finances, says Brad Farris, a business advisor with Anchor Advisors, is to sit down once a month and review your income statement, balance sheet and cash flow for the prior month. Use the time to look for changes and trends, as well as to monitor your receivables and inventory.

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Social media has become a necessary business tool for companies big and small. There are now more than 2 billion active social media users around the world, according to a LinkedIn article about upcoming social media trends. More people are now regularly using social media than the populations of the United States and China combined, and the number is growing at a clip of 25 percent a year.

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Up to a point, it behooves small business owners to be resourceful and handle the lions share of the work. But before it's too late and their companies lose out on its market timing, entrepreneurs need to hire in order to grow, even if that means taking on more costs.

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Have a plan, and stick to it

When you walk into the office every Monday morning, it is crucial that you understand the goals that you need to accomplish that week and then map them out.

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People make resolutions about losing weight, stopping smoking, and other habits that they probably will not give up. Business owners should take advantage of this time-for-future-thinking opportunity to set goals to enhance their businesses. Here are five resolutions to help entrepreneurs have a more profitable 2016.

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Lose weight. Quit smoking. Floss. January’s the traditional time for making new years resolutions. But in addition to your personal goals, what do you want to achieve in 2016 for your small business? I have come up with a list of New Years Resolutions for Small Business, and since its 2016, it seems only natural that I have 16 of them:

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I know, I know. It is hard to start thinking about the New Year when we’re stuck in the middle of the hectic holidays. But with January 1 right around the corner, now is the perfect time to reflect on how to grow your business in 2016.

As a fellow small business owners and solopreneur, I know first-hand how tricky it can be to even find the time to think about business development. Some days we are so busy juggling our current client demands, big picture goals — publishing great thought leadership articles, going after a dream client — take a back seat to a ringing phone or email deluge.

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Fortunately, there is a better way. Here are 17 simple things to do sometime in 2016. They are all one-time events (although you can certainly repeat them as many times as you like). And each is a lot easier to accomplish than some hopefully-life-changing-but-in-the-end-never-accomplished New Years resolution.

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There is no shortage of predictions regarding where technology is headed in this bright and shiny New Year. Not all fortune tellers have the same perspective, however. Take the design and innovation consultancy Fjord (part of Accenture Interactive), for example. It tapped more than 750 of its experts in 19 studios around the world to amass its annual trends compilation.

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With the economy in a recession, business growth is more necessary than ever in order for businesses to survive. Since most businesses are small businesses, it is important to understand the latest small business trends and then use those trends to grow. The current projections for small business is that they will continue to grow throughout 2016.

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Generally speaking, it allows small business owners to write off up to $500,000 worth of qualified expenses in the year they are made, up to $2 million, rather than amortizing them over a period of years. In addition to spurring immediate spending, which benefits the economy, the deduction theoretically frees up cash that business owners can use to grow their businesses.

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These founders embody the reasons so many Americans are drawn to entrepreneurship: passion, purpose, fulfillment, and financial success. This year they all shared with Inc. readers the secrets to how they did it.  

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Cash flow is a common concern among many small business owners, with many business models dependent on incoming cash flow at various, often unpredictable times a year versus a steady flow of income. Sound familiar to you, by chance? If you are among the thousands of businesses that are not sure when your next paycheck will come in, pay attention.

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How can a small company make the most of LinkedIn?

The social network is an inescapable part of online life for working professionals. But much of the advice on how to leverage it is targeted at big names. Over and over, I see small businesses making mistakes on LinkedIn because they are patterning their strategies after approaches that work for larger companies with huge budgets, lots of brand awareness and extensive social-media systems.

With that in mind, here are tips on how small businesses can use LinkedIn.

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Small businesses are hopeful about growth this year according to the new State of Small Business Report by software solutions provider, Wasp Barcode Technologies.

The study says 71 percent of small businesses expect revenue growth, although 50 percent of small business owners said hiring new employees would be the key challenge facing them this year. And 45 percent said that challenge would be increasing profit.

An earlier survey conducted by Yelp had similarly found small business owners optimistic about growth in 2016. According to that survey, the percentage of American small business owners expecting to see revenues grow, however, is higher (85 percent).

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