What if the coronavirus lasts until the end of the year? Lawrence Yeo has a bleak forecast.

I am often asked what I see as the biggest potential game-changers in tech — particularly as it relates to social good. Mobile, social, the cloud, and analytics continue to emerge as key themes. However, analytics is emerging as the true game changer — catalyzed by advances in open architecture.

Let me unpack what I mean by "open architecture." Open means that anyone can access it, contribute to it, and innovate on top of it. At Blackbaud, where I serve as chief technology officer, one of our core tenets has been to design an open, cloud-based software and data architecture. We're cultivating a technical community of partners, customers, and engineers (inside and outside of the company) who are innovating in different ways and contributing to this ecosystem.

From this vantage point, I see the way that openness accelerates the velocity of innovation. Looking at it from a different angle, open ecosystems also yield data and analytics that enable everyone who is part of them to gain more insights and intelligence.

This data can power intelligent software solutions, surface actionable events, maintain accurate and current data assets, and generally drive more results for users. In other words, an open cloud-based architecture elevates usage, which in turn generates more and more data and intelligence that make the system even more powerful.

With data, analytics, and intelligence in mind, the following capabilities emerge as candidates to have a great positive impact.

The Internet of Things

Internet of Things (IoT) technology is cheap and accessible and can transform normal household items into network devices that generate data. In my house, the lights, thermostats, appliances, cars, doors, and windows are all connected devices. These connected devices generate data and intelligence (such as trends in usage, optimization of electricity consumption, and so on). Much like a household, there are many IoT possibilities for nonprofits and other players in the social good space to generate valuable, actionable data.

Instrumentation

Instrumentation provides us with the ability to understand what's happening within our software. As Blackbaud ships features and capabilities within solutions, we monitor usage. We do so to understand if our customers can easily discover the new capability (do they use it the first time they log on?) and to determine if our customers find it valuable (is their use ongoing?). This data-driven approach is an extremely effective way of measuring both the quality of the user experience and the overall value of the work we're doing.

We can learn a lot about our customers just by observing what they do. Across the software industry, instrumentation is driving advances in understanding that enable more targeted solutions to users' challenges.

Usage Information

Like instrumentation, usage data enables us to understand the leading indicators that yield the best, most effective outcomes. For example, through usage data, we were able to understand that nonprofits who proactively thank donors within one week of giving have an advantage. They were much more effective at converting those individuals to longer-term supporters and recurring donors.

Predictive Intelligence

Predictive analytics showcase some of the most stunning and innovative applications of data. At Blackbaud, we think of predictive analytics as a kind of "self-driving car." It guides and sometimes fully automates tasks for our users, enabling them to gain much greater results. A few examples of predictive analytics scenarios that we're working on include

• Extending the most compelling message to a specific person at just the right time via the best channel, to keep them engaged, generate a donation, invite them to an event, or simply share a story.
• Intelligently connecting nonprofits, corporations, individuals, foundations, faith-based organizations, schools, and other stakeholders across the ecosystem we serve. That action enables us to more efficiently coordinate efforts and services and drive greater good together.
• Leveraging social information, an understanding of a person's network, geographical context, and other analytics to help connect an advocate with a nonprofit, school, or foundation, in just the right way.

We leverage the correlation of many different, disparate data sources to drive true intelligence and to power new, predictive user experiences across our applications. Our data platform is what powers this intelligence. This platform drives value across our solutions in other ways, including

• Correcting, appending, and de-duplicating data across the system
• Business intelligence and reporting that shows trends in data
• Real-time data pipelines that spark events across the system based on changes to the data

I’ve included only a few examples of technology capabilities we're researching that we believe will have a strong positive impact. The central theme of these capabilities is providing more actionable data and intelligence. Our commitment to delivering a robust, scalable, and flexible data architecture as well as open, cloud-based software enables us to take advantage of this technology. It also enables us to harness these capabilities to drive greater value for the customers we serve.

This blog post was written by Mary Beth Westmoreland.

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Eighty-one percent of Americans have social media accounts, and that number is expected to grow each year. Nearly all brands have a social presence, and libraries are no different. Libraries are using social platforms now more than ever before.

The New York Public Library has 2.2 million followers on Twitter, more followers than the celebrity Kathy Griffin. Social media is playing a significant role in helping libraries stay relevant in our ever-growing digital society.

TechSoup recently teamed up with WebJunction to find out the details on how libraries are using social media. We wanted to know how often libraries are using platforms and what some of their biggest challenges are. We surveyed 311 libraries throughout the country and found out some interesting things.

In our survey, we found that 55 percent of respondents serve fewer than 25,000 patrons, so nearly half of the respondents were smaller libraries, probably mostly in rural areas. We found that libraries are using social, and they are eager to grow their channels.

More than half (55.7 percent) of libraries spend less than 5 hours per week on social media, and 28 percent spend only 6 to 10 hours a week.

Libraries use Facebook more than any other social platform. Twitter is the next most popular platform, and then Instagram.

Forty-four percent of libraries post daily on Facebook, and 25 percent also post daily on Twitter.

Libraries are using social media to share events and pictures, educate people about services, highlight their collections, and support other libraries.

Growing followers and finding staff support are some of libraries' biggest social media challenges.

Learn How to Grow Your Library's Social Media Channels with Our WebJunction Webinars

Registration is now open for the Social Media and Libraries Webinar Series, hosted by WebJunction and TechSoup for Libraries in collaboration. We'll help you build a social media strategy, including how to select platforms that work with different types of library content to create brand awareness, increase traffic, and meet community goals. This series will highlight social media best practices to keep patrons and library staff engaged, develop measurable goals, and cultivate new readers and learners in your community.

On October 24, join us to learn how libraries can effectively use social media tools, even with limited staff and time. Learn how to identify the appropriate social media platforms to market library services and events, and how to integrate best social media practices in your library's marketing plan. We'll help you build a foundation for your social media strategy and provide practical ideas and tactics for immediate use in your library.

Register for October 24

On November 30, join us to learn all about social media analytics. Now that you are using social media to engage with your community, how do you know if it's working? If you don't know where to start when planning your social media metrics, join us to learn the best methods to measure your library's social media outcomes. During this event, you will learn how to establish measurable goals, identify key performance indicators (KPIs), and evaluate your social media results

Register for November 30

On December 19, join us to learn how to take the next steps toward amplifying your library's social media program. During this third webinar in our social media series, we'll discuss best practices in growing your library's social media program and managing user engagement. You'll learn tips on assessing the members of your library's audience based on their preferred platforms, and ideas for converting your in-person library community into an online community.

Register for December 19

How Is Your Library Using Social Media?

Our survey is still going on! Take our survey and tell us how your library is using social media.

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Older adults are at an increased risk of lacking company and being socially isolated. Recent studies prove that a lack of social relationships is as strong a risk factor for mortality as are smoking, obesity, or a lack of physical activity. Enter Little Brothers.

Little Brothers is an effort dedicated to spreading awareness and relieving isolation and loneliness in elders, a problem that often goes unseen. Little Brothers is in 7 U.S. cities and 10 countries worldwide. Its mission is carried out by more than one nonprofit organization.

Little Brothers Friends of the Elderly San Francisco facilitates more than 4,000 friendly visits a year. Volunteers are matched with elders in San Francisco, and they form and build a relationship through home visits, outings, or common interests.

We recently met with Andrew Butler, the program manager at Little Brothers Friends of the Elderly San Francisco. He explained that many volunteers form a relationship with an elder, and their stereotypes about older people are quickly broken down.

"A lot of what we do is creating awareness. I think a lot of the information that we share through training or events really inspires people," said Butler. He also suggested that we speak with a member of Little Brothers Friends of the Elderly San Francisco, Andy Morgan, to get a proper feel for the organization.

Andy Morgan is a highly spiritual 86-year-old who loves to read. Originally from Transylvania, Andy came to San Francisco in 1962 and has worked a variety of jobs throughout his life.

However, he stresses that he has never defined himself by what he did for a living. Aside from books and his spirituality, Andy values personal relationships and enjoys company.

Our conversation with Andy revealed why Little Brothers' impact matters so much.

I wanted to ask if you have any main visitors.

Andy Morgan: Yeah! I have one main visitor come every week. Rain or shine, he comes and sees me. He brings me food from Trader Joe's, and he does my laundry.

Wow, that's a sweet deal. Would you share a particular visit that has stuck with you over the years?

There's nothing that stands out; every visit is enjoyable. What we usually do is grab a spiritual book, you know, all those books over there are on spirituality, and we read from it and then we discuss it. I've been on the spiritual path since the 1960s, so if he has any questions, I can try and clarify.

I was wondering what makes you happy.

What makes me happy? Knowing that my within-ness, that which makes me breathe and which makes me exist, is pure joy and pure love. When you do a lot of meditation, something opens up within you, and I just feel, practically all the time, this feeling of love and joy and peace.

Of course no one can maintain that 24/7, but I can always come back. If something goes wrong, I can just remind myself of my true nature.

That's beautiful. Thank you so much for opening your home to us.

My pleasure; it's been a joy having you guys. Could I just read you one very short poem? It says …

Be as a Flower

Truth is very simple
A flower does not try to be beautiful.
Its True Nature is Beauty.
Just by its Very Being.

In the same way, when you Awaken
To your true nature,
You will naturally exude Love,
Compassion, Beauty.
It is all you.
For it is your True Self.

(poem by Robert Adams)

TechSoup is proud to support our member, Little Brothers Friends of the Elderly San Francisco, in its mission to spread awareness about and help elders at risk of loneliness and isolation. There are incredible people like Andy all over the world who are at risk of being forgotten. But they should never be. TechSoup provides technology and services to Little Brothers staff members to help run their nonprofit so that they can focus on fighting the effects of elder isolation.

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Tanzania's economy is booming and its tourism sector is thriving. However, concerns about the president's strong-arm tactics and delays in the completion of key infrastructure projects are threatening this growth.

India’s 2020 budget continues the process of opening up to overseas investment.

Serbia’s minister of finance, Siniša Mali, explains why the country is one of Europe's economic stars, and how its FDI levels have risen on the back of this.

North Rhine-Westphalia is fDi's top large region for FDI Strategy, with the Basque Country topping the table for mid-sized regions and Ireland South East first among small regions. 

Foreign investment into Serbia is growing at a healthy pace thanks to its attractive automotive manufacturing industry and highly regarded free zones.

Serbia’s technology cluster is gaining momentum and attracting FDI, for both its software and hardware expertise.

Serbia’s 15 free zones are driving forward an ongoing flurry of foreign investment in the country’s buoyant manufacturing scene, especially in automotives.

The documentary "American Factory" tells us communities need to go beyond the job creation narrative when it comes to attracting foreign investment. 

Philomène Dias, director of inward investment at Portuguese investment promotion agency Aicep, on how staff and organisation are working through lockdown.

The Dutch appeal court has reinstated a major $50bn award to Yukos shareholders by Russia, in a long-running dispute.

Marcus Weldon, chief technology officer of Nokia and president of its research arm Nokia Bell Labs, talks about what guided the decision to set up a new global R&D centre and the company’s strategy for driving innovation.

A government bailout for the ailing subsidiary of the telecoms powerhouse has fallen through. 

Asia outstrips the world for tourist arrivals and is still experiencing growth. Constant maintenance and upgrade are essential to maintain this lead.

China's coronavirus outbreak is having a seismic effect in Asia and beyond, writes Lawrence Yeo.

Up to 18 countries across Latin America have joined China’s new Belt and Road Initiative, hoping to boost their infrastructure development and investment.  

Marcelo Eduardo Arze García, Bolivia’s vice minister of tourism, tells Sebastian Shehadi why tourists are turning their attention to one of South America's less explored destinations. 

Belarus’s Great Stone Industrial Park is another ambitious Belt and Road Initiative venture, designed to evolve into a smart city and industrial hub. But what are the benefits for Belarus or China? Jacopo Dettoni and Wendy Atkins report.

Project numbers drop almost 40% between 2017 and 2018.

Lithuania is enjoying a boost in FDI project and jobs, with the capital, Vilnius, getting the lion's share.

Figures show 2018 was India’s best year for manufacturing FDI in seven years.

Over the past three years, the UK has led Europe for financial services FDI, with the US as top investor. Emma McCoy reports.

As the sun sets on California’s solar farms, a backup energy source deep in the Sierra Nevada Mountains springs to life.

Bolivian President Evo Morales has inaugurated the 69-MW San Jose II Hydroelectric Power Plant in the municipality of Colomi, department of Cochabamba.

In an announcement that was celebrated by the solar industry, yesterday U.S. trade officials said that bi-facial solar modules, which are solar modules that produce energy on both sides of the panel, would be exempt from import tariffs.

Natron Energy said that the California Energy Commission (CEC) awarded it a $3 million grant for “Advanced Energy Storage for Electric Vehicle Charging Support.” Natron will use the money to manufacture and install a high powered, long cycle life energy storage system at an EV Fast Charging station.

Iowa economic development officials are tentatively endorsing a tax credit for battery storage to complement the state’s wind and solar generation.

The 122.4-MW Bicentennial Wind Farm has been inaugurated in the Santa Cruz province of Argentina and is currently the largest wind farm in the country, according to BNamericas.

Jose Maria Romay, general manager of Corani (a subsidiary of Ende), has announced the company is seeking financing from Latin American development bank CAF and French development agency AFD for the 147-MW Banda Azul hydro project.

Nigerian distributed utility company, Arnergy, announced it has raised $9 Million in a Series A round of funding led by Breakthrough Energy Ventures with participation from the Norwegian Investment Fund for Developing Countries (Norfund), EDFI ElectriFI and All On.

Last week, the New Jersey Board of Public Utilities announced it selected Ocean Wind, an offshore wind energy project proposed by Ørsted with support from PSEG, to develop an 1,100 MW offshore wind farm. Ocean Wind will be located 15 miles off the coast of Atlantic City. Construction is expected to commence in the early 2020s, with the wind farm operational in 2024.

It may be safe for a bird to land on a wire, but not on two of them at once.