Working from home has accelerated innovative team-building trends. How to make traits like agility, collaboration, and candor a permanent part of our management process.

The future of work arrived out of nowhere, on the back of a once-in-a-century pandemic. Team dynamics got challenged as members dealt with illness, trauma, and crisis. We've all been forced to rapidly and radically adapt to new working norms. The Ferrazzi Greenlight Research Institute has spent more than 15 years studying high-performing teams, but I've never seen entrepreneurs rise to the occasion as they have this year. When the crisis subsides, the temptation will be to turn back that progress and retreat into old behaviors.

Here is something good that has come out of the pandemic. Because people have had fewer buying opportunities, the countrys personal savings rate is the highest it’s been in 30 years. Retail sales have continued to grow and consumer confidence is at a six-month high.

But the biggest impact on the sales of smaller retailers has been online. According to the U.S. Department of Commerce, online sales have increased more than 44% compared with the previous year and, as more shutdowns, quarantines and other disruptions potentially loom, many expect this trend to continue. Small retailers in this area know this, and many have been investing heavily in e-commerce to succeed this holiday season.

Recovery is slow: In fact, more than half (56%) have experienced a slower recovery than expected after shelter-in-place orders began to expire, with nearly half of small business owners fearing they may need to shutter their business within six months if pandemic restrictions are not lifted or if shelter-in-place orders resume in the near-term.
    
Survival requires adaptability: Yet despite fear of survival, owners are demonstrating resiliency and adaptability, with about a third (30%) creating products/services to meet new needs and half (50%) of those with an online presence increasing their digital footprint to meet the moment. And, they’re looking for help in making those changes – nearly 70 percent of female and 60 percent of male small business owners say they need one-to-one small business advice.

They depend on their community: While small businesses continue to be important facets of communities, many small business owners have noted changes in their customers and worry that people will not be able to afford doing business with them. However, half of small business owners believe that there seems to be a renewed interest in shopping locally in their area.

1. Focus on the positive
2. Hit the reset button
3. Never give up
4. Network

While telecom carriers are continuing to expand coverage areas and add cellular towers, most cell phone users still experience dropped calls and spotty coverage at times.

Many external factors and things out of your control can inhibit cell phone reception. Fully understanding the variety of factors that can cause poor cell signal may assist you in knowing how to improve a poor cell phone signal.

The following can all impact the strength of a cell signal:
How to Improve Cell Phone Signal

Digital marketers often identify social media as one of the best forms of content marketing, but it can often feel like we’re just going through the motions. If the social media content isn’t attracting leads, what good is it? It’s likely you just need a quick boost in strategy to make sure your content is appealing to your target audience and getting inbound requests and messages.

In fact, 90 percent of social media users have used the platform to communicate directly with a business before. So if none of your customers or followers are reaching out to you, it’s a telltale sign that something should be changed. Ideally, you’ll post a picture or video with a robust caption that offers value and the floodgates will open: direct messages, likes, comments and queries should start coming (or even just trickling at first) in, proving that your content struck a chord and inspired action. Not there yet? Here are four ways to bolster your strategy to attract those leads.

1. Focus your content on interesting stories
2. Do a poll asking what type of content people want most
3. Host a Q & A on Facebook or Instagram Live
4. Make sure you have a call to action in every post

1. A question that delves into past experiences within working cultures and extrapolates where future environments may/may not align. For example: Creating the right culture is important for our company. Can you share details on a time you were in a toxic work environment, and how did management handle the situation? Describe when you were in a wonderful work environment and what management did correctly.

2. Deciphering how the candidates prefer to be managed as a key to ensuring management-style alignment. For example: Taking guidance from leaders is a critical part of any working arrangement. Describe how you like to be managed and how would you describe the ideal leader for your personality style?

3. Understanding motivations and expectations for long-term engagement. For example: We believe in long-term retention, and so we are cautious on the type of candidate we onboard. If you were going to commit to helping build this company long-term, what would it take for you to be happy and motivated?

4. Perspectives on their self-awareness of personal growth objectives and needs. For example: We all have challenges we are working to overcome. If you had to assess your challenges, where would be areas that you would focus to develop and look for support to improve?


5. Communication competence and tolerance for different interaction styles. For example: We all have different communication and coordination styles. What is the method you most effectively consolidate new information to inform your work, and what is your preferred communication style to align with your leadership and stakeholders?

Whether your cell phone has a broken screen, is no longer the latest technology, or you are simply itching for the latest cell phone model, it is important that you take appropriate care in disposing of your old cell phone.

Retain and Protect Your Data
Cell phones are a treasure trove of information; think of the panic that strikes each time you mistakenly misplace your cell phone. The information contained in our cell phones is meaningful and it is important that you backup any data on the phone that you wish to retain. The data you backup would include: any music, photos, messages etc...  If you are moving to a new cell phone you can often transfer the data you wish to retain to the new cell device.

How to Dispose of Old Cell Phones

During a crisis or emergency situation it is important that a cell phone has battery life. Many people only think of plugging a charger into the wall. But what happens when the power is out for an extended period of time during a crisis?

Replacement Cell Phone Battery
Some cell phones have the option of replacing the battery. There are both options for original manufacturer replacement batteries as well as batteries manufactured by third parties. If your phone is critical consider carrying a charged backup/replacement battery for your cell phone.

Tube Battery Cell Phone Charger
A number of manufacturers have created all-in-one portable charger, that is essentially a "tube" battery chargers. The chargers will charge cell phones or other wireless devices provided that you have the appropriate cables and connections. Tube battery chargers are compact and light weight, making them quite portable, and a great backup power option.

Alternate Power Sources for Cell Phones

With the Corona virus not far from everyone's minds and the precautions that individuals took to protect their health. It is not a far stretch to consider the possible germs and bacteria that have potentially taken up residence on our cell phones. Mobile devices are never far from most individuals. They are constantly being touched, placed down, picked up and placed near the face. A study published in 2017 found that cell phone screens were host to multiple viruses and bacteria including: E. coli, Staphylococcus aureus, and Streptococcus.  Depending on the temperature and relative humidity, cold and flu viruses can survive from a few hours to up to 9 days.

You should make an effort to keep their cell phones clean, germ-free and "safe". You do not need harsh chemicals or abrasive scrubs to properly clean your cell phone. Prior to beginning the cleaning regiment be sure to turn the cell phone off. If you are using a 3rd party protective case or housing, remove the case from the phone and clean it separately.

In order to clean the surface of a touchscreen, use a soft lint free or micro fiber cloth, similar to those used to clean eyeglasses or camera lenses. A micro fiber cloth will remove the oil from fingers and smudges from the screen. Do not attempt to use any type of abrasive or patterned cloth or towel, as they could potentially scratch the cell phone's screen. Most cell phones have an oleophobic coating on the surface of the screen that repels the oils from hands. The effectiveness of the coating will degrade and lessen over time, using harsh chemicals or abrasive chemicals will hasten the degradation of the oleophobic coating.  

Be sure to never apply sprays or cleaners directly to the cell phone or touchscreen.  Cotton swabs are fantastic for reaching corners and crevices.

How to Clean Cell Phone Screens?

The length of time that a cell phone battery lasts depends on a variety of things. Battery life can be influenced by the type of the cell phone, the type battery, the age of the battery, the applications being used on the phone, even the temperature where the phone is stored and used can impact battery life.

How Long Do Cell Phone Batteries Last?

There is little more frustrating than annoying and unsolicitied phone calls to your cell phone. In many cases these calls are also illegal. How do you stop and prevent these unsolicited phone calls and robocalls to your cell phone?

There are a wide array of tools and options that you can deploy to diminish the number of robocalls you receive.

Register Do Not Call Registry
Cell phones can be registered in the FTCs Do Not Call Registry. You can also  call 1-888-382-1222 from any phone to add it to the do not call registry.  The Do Not Call list takes you off the for-profit business call lists, but it isn't immediate. Telemarketers update their listings only periodically, so it can take up to 31 days to see results.
donotcall.gov

3rd Party Applications
There are a whole host of third party applications that strive to end robocalls and telemarketing calls. You can download applications like NoMoreRobo, RoboKiller or Spam Block.

Block Specific Phone Numbers
If you are receiving a large number of unsolicited phone calls from the same number you can block that specific cell phone number on your phone.

How to Stop Robocalls on Cell Phones

Whether your cell phone has a broken screen, is no longer the latest technology, or you are simply itching for the latest cell phone model, it is important that you take appropriate care in disposing of your old cell phone.

Retain and Protect Your Data
Cell phones are a treasure trove of information; think of the panic that strikes each time you mistakenly misplace your cell phone. The information contained in our cell phones is meaningful and it is important that you backup any data on the phone that you wish to retain. The data you backup would include: any music, photos, messages etc...  If you are moving to a new cell phone you can often transfer the data you wish to retain to the new cell device.

Protect Your Personal Information
Cell phones often contain sensitive personal data, including passwords, bank information, payment methods, messages, contacts, videos, account numbers and much more. After transferring the data to a new device, information is still retained on your original cell phone.  Providing this type of sensitive information to strangers could put you at risk for identity theft, other other types of fraud, or simply leave you very uncomfortable.

How to Dispose of Old Cell Phones; Protect Your Data and Privacy

1. Be clear in your direction.
2. Know who your customer is.
3. Focus on the channels that matter.
4. Only talk about what matters.
5. Remember what makes you special.
6. Find your niche.
7. Learn something new.
8. Plan well to save time.
9. Engage with your customers more.

Arguably the most critical aspect of digital transformation, digital payments ensure that small merchants or kiranas can continue to accept or send money and preserve cash flow in an increasingly contactless world.

For small businesses,traditional marketing can be expensive and difficult to maintain. Inbound marketing can level the playing field and give even the smallest business a chance to stand out and grow.

Why use inbound marketing?

1. It is cost effective
2. It helps build customers trust.
3. It increases brand awareness and boosts your online presence.
4. It can improve your marketing decision making
5. You can craft customer-focused content.
6. Inbound marketing provides two-way communication.
7. It helps bring in organic traffic to your website

Pivoting has become one of those hot topics in mainstream business media. When an economic crisis arises, countless think pieces are written about how to pivot your business to respond to the external environment. But pivoting is a huge gamble, requiring deep resources and the ability to fail with minimal consequences (hence why the term is often associated with venture-backed startups). And, one must ask oneself if there’s even a solid reason to pivot.

As a small business owner, while you might feel pressure to look anywhere and everywhere to increase your top line, resist the urge to pivot. Instead, focus on your mission.  

Define your mission
In the college admissions space, disruption is something we are used to. While high-profile recruiting scandals and a renewed focus on racial inequities have dominated headlines recently, a larger cultural shift was quietly occurring.

A business owner who spent nearly $46 million over the years on Facebook ads said he got booted from the platform without warning.

Jordan Nabigon, the CEO of the Ottawa, Ontario, content-curation site Shared, said Facebook deleted his companys main Facebook page without warning in October, and without providing an explanation. He shared a Medium post detailing his experience, which has received more than 400 claps from readers.

Nabigon spent $45,870,181 on Facebook advertising between 2006 and 2020 for Shared and his other company Freebies, according to expense reports reviewed by Business Insider. Shared employees three people full-time and 12 contract writers, Nabigon said.

Facebook increased its use of artificial intelligence to oversee advertising and other content during the COVID-19 pandemic, and Nabigon is among hundreds of business owners who said they suffered from Facebook's crackdown on ad policies.

With the ongoing move of smart phones towards near-ubiquity, much of society has come to take these do-all devices for granted. In overcoming the novelty of smart phones, many of us have lost our one-time sense of awe at this technology, and have ceased marveling at the effect it has had on the world around us. However, it is undeniable that smart phones have exerted a huge and multi-faceted impact on society, and continue to do so to this day.

How Smart Phones Have Changed the World

In a world in which e-commerce has become a necessity for nearly every retailer, it can seem they have only two options: list their goods on marketplaces run by giant companies, or sell to consumers directly, hoping they will make more on each transaction despite fewer sales. In other words, either join a dominant marketplace like eBay , Walmart or Amazon —which by itself represents 38% of U.S. online sales, according to Digital Commerce 360—or hope they can find customers through advertising and word of mouth.

For many small- and medium-size sellers, a third option has emerged, embodied by the rising star of e-commerce, Shopify . This approach gives merchants access to cloud-based third-party services such as payments and fulfillment, but lets them maintain more control of their branding and customer relationships than the biggest marketplaces offer. Shoppers might not even know they’re buying something from a Shopify-powered retailer, and that’s the point.

In addition to making goods available on sellers’ own sites, these software companies—which also include BigCommerce and Magento—can perform the laborious task of listing merchandise on the giants marketplaces. By becoming hubs for managing sales through multiple channels, including social-media platforms, they represent real competition for Amazon and its ilk, potentially giving merchants more leverage when dealing with those entrenched giants.

With content marketing, small businesses use content in various formats to build stronger relationships with their customers, capture attention, improve engagement, and improve brand recognition. For small businesses, content marketing is a particularly cost effective marketing alternative that does not require a sizeable budget to run. In addition, content marketing delivers some of the highest overall Return on Investment (ROI) for every marketing dollar spent. And it is an integral part of a solid marketing strategy. This is because it helps to increase leads, generate more leads, get higher SEO rankings, and drive more traffic to your site.

For some of the smallest businesses that applied for forgivable loans through the Paycheck Protection Program, waiting just a few days or weeks would’ve gotten them thousands of dollars more.

But they had no way of knowing what was coming.

The Biden administration in late February announced a slew of changes to the loan program, which offered forgivable loans in return for keeping employees on a company’s payroll, after it reopened in January with $284 billion in funding. Those amendments included an adjusted loan formula that would mean larger amounts for sole proprietors as well as expanded eligibility for small business owners with certain criminal records, were delinquent on student loan debt or were non-citizens.

The Small Business Administration has extended deferment periods for all of l its disaster loans made either in 2020 or 2021, the agency announced on Monday.

The extended deferment includes the SBAs Economic Injury Disaster Loan – or EIDL – program, which many businesses that did not qualify for Paycheck Protection Program loans or other funding used to bridge the losses incurred during the COVID-19 pandemic.

All SBA disaster loans made in 2020 will have the first payment due date extended from 12-months to 24-months from the date of the note, the agency said. Disaster loans made in 2021 will have a first payment due date extended from 12-months to 18-months from the date of the note.

With the tax filing deadline approaching, make sure your company is getting all the assistance available from government programs. For instance, that means checking that you've fully utilized the Employee Retention Credit (ERC), the refundable tax credit designed to make it easier for businesses to keep employees on the payroll.

The credit is getting extended as part of the American Rescue Plan Act, the $1.9 trillion relief package just signed by President Biden. Originally scheduled to end on June 30, ERC will continue through year end, giving business owners access to as much as $33,000 per employee in incentives.

How the credit works, depending on the time frame
First half of 2021:

Eligible employers can claim a refundable credit against the employer share of Social Security tax equal to 70 percent of a full-time employee's qualified wages paid--including certain health plan expenses--from January 1 through June 30, 2021. The maximum ERC amount available is $7,000 per employee per quarter or $14,000 for eligible wages paid in the first half of 2021.

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The Python Challenge is a nifty site that presents you with a series of puzzles that it asks you to solve using python; getting each answer allows you to move on to the next puzzle.

Python is a cool language and it's a good tool for this job¹ However, I'm learning clojure right now, so I thought it would be fun to try and solve a few of them in clojure. Here's my answers for challenges 0 thru 4 (warning: if you want to do these puzzles yourself, reading further now might ruin the fun)

Challenge #0 (the "Warmup")

Asks you to solve 2 to the 38th power:

(clojure.contrib.math/expt 2 38)

i.e. just use the exponent function in clojure contrib.

Challenge #1

This one throws some scrambled text at you and a clue on what the key is (ROT 2):

(defn translate [text]
  (let [lookup (vec (map char (range 97 123)))]
    (letfn [(letter? [c] (and (>= (int c) 97) (<= (int c) 122)))
            (shift-2 [c] (mod (+ 2 (- (int c) 97)) 26))]
      (apply str (map #(if (letter? %) (get lookup (shift-2 %)) %) text)))))

Create a lookup table of the chars, a predicate to test if a char is a letter. & a function to get the index of 2nd to next letter (the index loops, essentially making lookup as a ring buffer), then map across the given text, shifting by 2 if its a letter or just returning the char if its not.

Challenge #2

This one throws a big hunk of random data at you and suggests you pick out the 'rare' characters:

(defn filter-file [path]
  (let [fs (line-seq (clojure.contrib.io/reader path))
        lookup (set (map char (range 97 123)))]
    (apply str (mapcat #(filter lookup %) fs))))

A quick visual scan of the text led me to a strong hunch the "rare"² characters were lowercase alpha, so:

Re-use our lookup table from the last challenge; this time make it a set, then use the set to filter each line of the file denoted by 'path' (I first saved the text to a file to make it easier to work with); use mapcat to flatten the lines out (this has the effect of stripping empty lines altogether); apply str to the resulting sequence to get the answer.

Challenge #3

This one's a big hunk of text too, so a quick refactoring of our last solution results in a more abstract (and higher-order) function that takes a filter function as an additional parameter:

(defn filter-file [filter-fn path]
    (apply str (mapcat filter-fn (line-seq (io/reader path)))))

the filter from challenge #2 thus becomes an argument; partial works nicely here:

(filter-file (partial filter (set (map char (range 97 123)))) "path/to/file")

Now we can make a new filter for challenge #3. This one will need to find character patterns that look like this: ABCxDEF. We'll need grab x. This one just screamed regex at me, so here's a filter that gives us the answer:

#(second (re-find #"[^A-Z][A-Z]{3}([a-z])[A-Z]{3}[^A-Z]" %)))

An anonymous function³ that uses re-find to match: "not-cap followed by 3 CAPS followed by not-cap followed by 3 CAPS followed by not-cap"; the second element of the resulting vector (because we use parens to create a group) produces x; mapcat et al do the rest.

Two big assumptions/limitations here: assumes each target is on its own line, and that the target pattern wasn't on the beginning or end of the line (which was good enough to get the answer).

Challenge #4

This challenge requires one to follow a url call chain, passing a different number as the argument to a 'nothing' parameter each time. The resulting page text provides the next number to follow (and/or some noise to keep you on your toes) until eventually we get the answer.

This one gets kinda ugly.

This is the kind of problem scripting languages are made for (e.g. perl, python & ruby coders would all make short work of this problem). Still, it's possible to write procedural code in clojure, and it's still reasonably straightforward.

One decision I had to make is how to GET the url's - my weapon of choice for this sort of thing is clj-http:

(require '[clj-http.client :as client])
(require '[clojure.contrib.string :as string]

(defn follow-chain [base-url number]
  (let [result (:body (client/get (str base-url number)))
        idx (.indexOf result "and the next")]
    (cond
      (re-find #"^Yes" result) (do
                                 (println result)
                                 (follow-chain base-url (/ (Integer/parseInt number) 2)))
      (= -1 idx)               result
      :else                    (let [result-vec (string/split (subs result idx) #" ")
                                     next-number (last result-vec)]
                                 (println result)
                                 (recur base-url next-number)))))

Take the url as a base & the first number to follow; use client-http/get to grab the page; extract the body of the page; get the index of the phrase "and the next" using the java "indexOf" method - we'll use the index later to parse out the end of the text and get the next number...

...unless of course, we get text that tells us something else (like a message saying "Yes" and then instructing us to divide the last number by two and continue on as before) so...

...we set up a switch using the cond macro: If the result starts with "Yes" make a recursive call dividing the last number by two; if indexOf otherwise came up empty, that's our answer, so return it; else pick the next number out of the result by splitting the end of the string into a vector (using clojure.contrib.string/split) and recur (tail recursively call the function again).

The println's could be removed, although they were essential when figuring out what the code needed to do.

Conclusion

This was a fun exercise; clojure's holding up pretty well so far, though clojure would not be my weapon of choice for that last one; if I choose to do the next five, I'll post them in a future article.

Footnotes

I've been rereading Zen & the Art of Motorcycle Maintenance. This quote really struck me:

"You are never dedicated to something you have complete confidence in. No one is fanatically shouting that the sun is going to rise tomorrow. They know it’s going to rise tomorrow. When people are fanatically dedicated to political or religious faiths or any other kinds of dogmas or goals, it’s always because these dogmas or goals are in doubt." ~ Pirsig, Robert M. (2009-04-10). Zen and the Art of Motorcycle Maintenance (p. 140).

Made me think of all the zealotry accusations levied at Extreme Programming practitioners about 10 years back... still seen in reaction to some of the more ardent claims of the primacy of TDD even today.

No conclusions, just suspect I will see the next fanatic a little differently next time I encounter one.

In 9 days, on the 15th of July, Audible will release the first of the SANDMAN audio adaptations. These are, well, full cast audiobooks of the first three SANDMAN graphic novels: Dirk Maggs gave me the role of the narrator, and I gave him the original scripts, so often what I'm saying as narrator is what I asked the artists to draw, over thirty years ago.

These are very straightforward adaptations. For the upcoming Netflix TV series, we're starting from now, and doing it as if it was being written, for the first time, in 2020. The audio adaptations are much closer to the original graphic novels, each episode being a comic in the original. Eleven hours of drama. The cast is amazing. The production and the music are glorious. I'm not sure about the narrator, but everything else is sparkling and exciting. I hope you all enjoy it...

For people who need it in a more tangible form, it will also be for sale as CDs.

Click on this, and you will hear James McAvoy as Morpheus...

It's 2021 in some places already, creeping around the planet. Pretty soon it will have reached Hawaii, and it'll be 2021 everywhere, and 2020 will be done.

Well, that was a year. Kind of a year, anyway.

When my Cousin Helen and her two sisters reached a displaced persons camp at the end of WW2, having survived the Holocaust by luck and bravery and the skin of their teeth, they had no documents, and the people who gave them their papers suggested to them that they put down their ages as five years younger than they were, because the Nazis had stolen five years from them, and this was their only chance to take it back. They didn't count the war years as part of their life.

I could almost do that with 2020. Just not count it as one of the years of my life. But I'd hate to throw the magic out with the bathwater: there were good things, some of them amazing, in with the awful.

The hardest moments, in retrospect, were the deaths, of friends or of family, because they simply happened. I'd hear about them, by text or by phone, and then they'd be in the past. Funerals I would have flown a long way to be at didn't happen and nobody went anywhere: the goodbyes and the mutual support,  the hugs and the tears and the trading stories about the deceased, none of that occurred.

The hardest moments personally were walking further into the darkness than I'd ever walked before, and knowing that I was alone, and that I had no option but to get through it all, a day at a time, or an hour at a time, or a minute at a time.

The best moments were moments of friendship, most of them from very far away, and a slow appreciation of land and sky and space and time. In February 2020 I'd been regretting that I knew where I would be and what I would be doing every day for the next three years. Now I'd been forced to embrace chaos and unpredictability, while at the same time, learning to appreciate the slow day to day transition that happens when you stay in the same place as the seasons change. I was seeing a different sunset every night.  I hadn't managed to be in the same place, or even the same country, for nine months since... well, probably when I was writing American Gods in 2000. And now I was, most definitely, in one place.

I had conversations with people I treasure. Some of them were over Zoom and were recorded. Here are the two conversations that I felt I learned the most from, and I put them up here because they may also teach you something or give you comfort. The first is a conversation with Nuclear Physicist and author Carlo Rovelli, moderated by Erica Wagner, about art and science, literature and life and death:

Thirteen years ago, I put on a Victorian Suit and a false beard and I read Dickens' prompt copy of A Christmas Carol at New York Public Library. It was a wonderful, sold out performance, introduced by Molly Oldfield, who told us all about Dickens's reading routine.

I looked a bit like this.

And the book looked a bit like this.

The reading of A Christmas Carol has become the most popular of the NYPL's audio downloads, and they repost it regularly. Here's the one from 2019:
https://www.nypl.org/blog/2019/12/19/listen-neil-gaiman-reads-christmas-carol

For years people have been asking if I was ever going to do it again. This year, back while the writers of the WGA were on strike, my assistant Rachael asked if I'd do it, and if I did, could she document it? I said yes, and it's becoming a thing.

It's going to be a Christmas Extravaganza, with carol singers and suchlike, signed books for sale and all sorts of goodies planned. I'm hoping we can get Molly Oldfield over to New York to introduce it once again.

When I was a boy, I saw Welsh actor Emlyn Williams being Charles Dickens on stage, a one man show I've never forgotten.

Here's the town Hall page for the 18th: https://thetownhall.org/event/neil-gaiman-performs-a-christmas-carol-12-18

Here's the page for the 19th: https://thetownhall.org/event/neil-gaiman-performs-a-christmas-carol-12-19

The ticket presale starts on Thursday Nov 2nd at 12 pm, and regular tickets go on sale on Friday at 10:00 am.

I'm starting to hear that the money that came in from the Heritage Auction is going out to people and doing what I hoped it would do, which is make life easier for artists and writers.

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