Senior coach Richard Wigglesworth says the pressure for England to get results is all part of the privilege of representing the national side.

Major Test nations need to play more matches overseas to help the game bring in more fans and money says World Rugby chair candidate Brett Robinson.

If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for […]

The post The Best Way to Get Call Transcriptions (+5 Alternatives) appeared first on .

Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in […]

The post Intelligent IVR: What it Can (and Can’t) Do…Yet appeared first on .

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online […]

The post How to Automate Your Personal Reputation Management appeared first on .

Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press can spread quickly through news, social media, and other digital outlets, this practice has arguably never been more important than it is today.  What Reputation Management Includes Here are […]

The post Who Should Use Reputation Management (+Getting Started) appeared first on .

White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf.  In some cases, certain […]

The post Should You White Label Reputation Management? It Depends appeared first on .

As a celebrity or public figure, society holds a magnifying glass to everything you do. With the world hanging on to your words and actions, it’s no surprise they’ll spin things to suit their world views, take quotes out of context, or paint you in a negative light every chance […]

The post 7 Essentials to Reputation Management for Celebrities appeared first on .

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .

Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […]

The post Healthcare Reputation Management: 7 Tricks to Do First appeared first on .

This one is simple. The metric that matters when defining a "successful" landing page is profitability. You need to make more than you spend to bring the traffic. If you're spending X to get traffic, and you're profiting X-plus-anything after...

Don't over-complicate things, a successful landing page is simple and focused. When visitors land on your page, they have a few questions in mind, and your landing page should answer them. Does it offer what I need? What does it...

If you haven't seen the new Think Vitamin Membership offering from Carsonified, and you're a web developer of any kind, it's worth checking out. Below I've embedded one of their free videos (most are behind a pay wall) that does...

Rounding out my landing page coverage, I'd like to share some insights from a page in the wild that does a nice job incorporating the principles we've been discussing here. Stu Green, the creator, was kind enough to answer a...

What is it? Answers.OnStartups.com BrightJourney.com: A question and answer site focused on Startups and Entrepreneurship. Who makes it? Stack Exchange (with a dash of clout from Dharmesh Shah) Why is it the killerest? Stack Exchange (the company behind this) have...

Today I was struck again by what an amazing time it is to build an internet startup. I was on a phone call with a startup in the early stages. They've got an awesome idea, a smart team, good connections,...

The Irish government announces that it has given "provisional support" to Portmarnock hosting The Open Championship and the Women's Open.

Australian golfer Jeffrey Guan has lost sight in his left eye after being hit by a ball at a pro-am tournament.

Bernhard Langer, 67, wins a title for the 18th year in a row on the PGA Tour Champions' circuit.

Shabnam Younus-Jewell talks to Hungary's first professional snooker player.

How to get into rugby league - a crowd-pleasing, physically demanding game with few stoppages and plenty of pace.

Hull KR have signed winger Lee Kershaw from London Broncos on a two-year contract.

Former Leeds Rhinos and Great Britain centre Garry Schofield reveals he has been diagnosed with brain damage.

Iwan Thomas, Liza Burgess, Jim Roberts, Liz Johnson and Hugh Morris are inducted into the Welsh Sports Hall of Fame.

The story of Jim Roberts who inspired Team GB wheelchair rugby to Paralympic gold in 2021.

A community team became the best in British basketball before vanishing at their height.

Nantes condemn alleged racist abuse of their Wales international Sorba following a recent Ligue 1 defeat at Lens.

Warren Gatland has a week to lift his players enough to prevent a record 11th Test loss in a row.

BBC Sport NI speaks to YouTuber Nico Leonard van der Horst about his involvement with Larne Football Club and his vision for Northern Irish sport.

BBC Sport NI's Thomas Niblock travelled to New York to meet former Derry GAA minor Jude McAtamney as he sets out for a career in the NFL with the New York Giants.

Tiernan Lynch says he has "mixed emotions" after a late goal condemned Larne to a 2-1 defeat at home to St Gallen in the Uefa Conference League.

Ireland head coach Andy Farrell says he will assess the "energy levels" of his squad before deciding whether to make wholesale changes against Argentina.

All you need to know as Ireland host Argentina in the Autumn Nations Series at Aviva Stadium in Dublin.

Pre-match favourites Kilcoo are pushed all the way by Crosserlough but do just enough to clinch a 0-15 to 1-10 win in the Ulster Club SFC quarter-final.

Clann Eireann forward Jack Conlon says his side showed "character" to regroup from Newbridge's impressive third quarter as they edged a 0-14 to 0-12 win in their Ulster Club SFC quarter-final.

Second-half goals from Paul O’Neill and Conor McKendry help Larne bounce back from their latest European defeat with a hard-fought Irish Premiership win over Coleraine at Inver Park.

Late scores from Ryan Owens and Jack Conlon see Clann Eireann beat Newbridge 0-14 to 0-12 in a tense Ulster Club Football quarter-final at Celtic Park.

Argentina make three changes from their 50-18 win over Italy last weekend for Friday's meeting with Ireland in Dublin.

John Davies sydd wedi cael wedi ei benodi yn gadeirydd pwyllgor gwaith Eisteddfod Genedlaethol Sir Benfro 2026.

The massive fire destroyed several buildings in the town centre of Abergavenny.

Buzzers have been installed at hospitals which will prompt a loudspeaker message for anyone smoking.

Michael Barnfather, 90, has collected litter around his home village for 10 years.

Bafta changes its rules for people who are convicted of a crime, but they won't apply to past winners.

Sandy Duthie from Aberdeenshire is now the lighthouse keeper on Gabo Island, in Victoria

A 38-year-old man was arrested and two Ghanaian men were removed from the vessel as part of the operation.

Lost Shore has a wave pool three times the size of Wembley football pitch - but how does it work?

Karen Hobbs' sister says she is in shock, and urges people to follow lockdown rules.

In 2014, shops started charging a minimum of 5p per bag in attempt to reduce waste.

Russell Findlay set out his stall in his first major speech since becoming party leader