Freek Vermeulen, an associate professor of strategy and entrepreneurship at the London Business School, argues that too many companies are following so-called best practices that are actually holding them back. They do it because of deep-seated industry tradition—and because it’s hard to know how seemingly successful business models will hold up over the long term. That’s why, he says, organizations should avoid benchmarking and instead routinely test their business practices before there’s a problem. Vermeulen is the author of “Breaking Bad Habits: Defy Industry Norms and Reinvigorate Your Business.”

Andrew Liveris, the CEO of Dow Chemical, discusses the 120-year-old company’s ambitious sustainability agenda. He says an environmentally driven business model is good for the earth—and the bottom line. Liveris is one of the CEOs contributing to Harvard Business Review’s Future Economy Project, in which leaders detail their company’s efforts to adapt to and mitigate climate change.

Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is usually more effective. He discusses what companies can do to help service representatives lead interactions that leave a customer satisfied—whether or not the problem has been solved. Singh’s research is featured in the article "‘Sorry’ Is Not Enough" in the January–February 2018 issue of Harvard Business Review.

Kenneth Frazier, the CEO of the pharmaceutical company known as MSD outside of North America, discusses his upbringing and how it influences his leadership as chief executive. He is one of the few African-American CEOs in the Fortune 500, and shot to prominence after resigning from a council advising the Trump White House. Frazier discusses the importance of values in leadership and how Merck thinks about R&D and drug prices.

Nancy Rothbard, a professor of management at the University of Pennsylvania’s Wharton School, draws a distinction between workaholism and working long hours. She explains the health consequences of being addicted to your work. She also gives practical advice for managing work addiction, whether it’s you who’s suffering, your direct report, boss, peer, or partner. Rothbard is the coauthor of the HBR article "How Being a Workaholic Differs from Working Long Hours — and Why That Matters for Your Health."

Amanda Goodall, a senior lecturer at Cass Business School in London, argues that the best leaders are technical experts, not general managers. She discusses her research findings about doctors who head up hospitals, scholars who lead universities, and all-star basketball players who go on to manage teams. She also gives advice for what to do if you’re a generalist managing experts or an expert managed by a generalist. Goodall is the co-author of the HBR articles “If Your Boss Could Do Your Job, You’re More Likely to Be Happy at Work” and “Why the Best Hospitals Are Managed by Doctors.”

Avi Goldfarb, a professor at the University of Toronto’s Rotman School of Management, explains the economics of machine learning, a branch of artificial intelligence that makes predictions. He says as prediction gets cheaper and better, machines are going to be doing more of it. That means businesses — and individual workers — need to figure out how to take advantage of the technology to stay competitive. Goldfarb is the coauthor of the book “Prediction Machines: The Simple Economics of Artificial Intelligence.”

Nick Morgan, a communications expert and speaking coach, says that while email, texting, and Slack might seem like they make communication easier, they actually make things less efficient. When we are bombarded with too many messages a day, he argues, humans are likely to fill in the gaps with negative information or assume the worst about the intent of a coworker's email. He offers up a few tips and tricks for how we can bring the benefits of face-to-face communication back into the digital workplace. Morgan is the author of the book, "Can You Hear Me?: How to Connect with People in a Virtual World."

Amy Edmondson, professor at Harvard Business School, first identified the concept of psychological safety in work teams in 1999. Since then, she has observed how companies with a trusting workplace perform better. Psychological safety isn't about being nice, she says. It’s about giving candid feedback, openly admitting mistakes, and learning from each other. And she argues that kind of organizational culture is increasingly important in the modern economy. Edmondson is the author of the new book "The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth.”

Safi Bahcall, a former biotech CEO, began his career as a theoretical physicist before joining the business world. He compares the moment that innovative companies become complacent ones to a glass of water freezing, becoming ice. The elements are the same, but the structure of the company has changed. Bahcall offers ways for growing companies to avoid these inevitable forces and continue to innovate. He's the author of the book "Loonshots: How to Nurture the Crazy Ideas That Win Wars, Cure Diseases, and Transform Industries" and the HBR article “The Innovation Equation."

Patrick McGinnis, creator of the term FOMO, engages business leaders, entrepreneurs, politicians and more about the paths they’ve taken in life – and what they’ve let go of. In this episode, he speaks with Zola CEO Shan-Lyn Ma and Female Founders Fund founder Anu Duggal about how women are driving diversity in the start-up world. "FOMO Sapiens with Patrick J. McGinnis" is part of HBR Presents, a new network of business podcasts curated by HBR editors. For our full lineup of shows, search “HBR” on your favorite podcast app or visit hbr.org/podcasts.

Kimberly Whitler, assistant professor at the University of Virginia Darden School of Business, believes the days of transplanting well-worn Western marketing practices into national markets may be numbered. She has researched marketing campaigns in China and finds they are faster, cheaper, and often more effective than traditional Western ones. Moreover, she argues they may be better suited to today’s global marketplace. Whitler is the author of the HBR article “What Western Marketers Can Learn from China.”

Scott Kupor, managing partner at Andreessen Horowitz, says there's a lot about navigating the venture capital world that entrepreneurs don't understand. Some can't figure out how to get in the door. Others fail to deliver persuasive pitches. Many don't know how the deals and relationships really work. Kupor outlines what he and his partners look for in founding teams and business ideas and explains how start-ups work with VCs to become successful companies. He also discusses how Silicon Valley can do a better job of finding more diverse talent and funding new types of ventures. Kupor is the author of the book "Secrets of Sand Hill Road: Venture Capital and How to Get It."

Helen Lee Bouygues, founder of the Reboot Foundation, believes that a lack of critical thinking is responsible for many business failures. She says organizational leaders often rely too heavily on expertise and then jump to conclusions. Instead, leaders should deliberately approach each problem and devote time thinking through possible solutions. The good news, she says, is that critical thinking skills can developed and practiced over time. Bouygues is the author of the HBR.org article "3 Simple Habits to Improve Your Critical Thinking."

Laura Morgan Roberts, professor at the University of Virginia's Darden School of Business, says that organizations are still falling short on promoting racial diversity, particularly in their most senior ranks. While many large companies have "inclusion" initiatives, most leaders still shy away from frank discussions about how the experiences of their black employees and executives -- including their feelings of authenticity and potential for advancement -- differ from those of their white peers. She points to several ways we can change these dynamics. With David Thomas and Anthony Mayo, Morgan Roberts is co-author of the book “Race, Work, and Leadership: New Perspectives on the Black Experience.”

Ed Stack, the chief executive of Dick's Sporting Goods, decided after the Parkland school shooting to pull assault rifles and high-capacity magazines from all of his company’s stores. The controversial choice hurt revenues. But the retailer weathered the storm, thanks to inclusive and thoughtful decision-making, careful communication with all stakeholders, and a strategic shift to new product lines. Stack explains why he chose to take such a public stance on a hot-button social issue and how it has affected him personally and professionally. He is the author of "It's How We Play the Game: Build a Business. Take a Stand. Make a Difference."

Ethan Bernstein, associate professor at Harvard Business School, studied how coworkers interacted before and after their company moved to an open office plan. The research shows why open workspaces often fail to foster the collaboration they’re designed for. Workers get good at shutting others out and their interactions can even decline. Bernstein explains how companies can conduct experiments to learn how to achieve the productive interactions they want. With Ben Waber of Humanyze, Bernstein wrote the HBR article "The Truth About Open Offices."

Pauline Brown, former chairman of North America for the luxury goods company LVMH, argues that in additional to traditional and emotional intelligence, great leaders also need to develop what she calls aesthetic intelligence. This means knowing what good taste is and thinking about how your services and products stimulate all five senses to create delight. Brown argues that in today's crowded marketplace, this kind of AI is what will set companies apart -- and not just in the consumer products and luxury sectors. B2B or B2C, small or large, digital or bricks-and-mortar, all organizations need to hire and train people to think this way. Brown is the author of the book "Aesthetic Intelligence: How to Boost It and Use It in Business and Beyond."

Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world's best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group. He shares the principles of stellar customer service to which he credits his success — and explains how they apply to every business. Schulze is the author of the book "Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.”

Kim Scott, a cofounder of the executive coaching firm Radical Candor, says that too many managers give meaningless positive feedback, while many others are highly critical without showing any understanding. Scott, who previously worked at Google and has consulted for Twitter and Dropbox, says leaders should learn to give honest feedback in the moment, while also developing a relationship that shows how the hard feedback is coming from a place of caring. She explains the steps managers can take to challenge more directly while also communicating empathy. Scott is the author of the book "Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity."

Alex Lazarow, venture capitalist at Cathay Innovation, says that start-ups in cities around the U.S. and the world are creating their own rules for success. While Silicon Valley companies have sparked key innovations and generated huge wealth over the past few decades, not everyone should use them as a model going forward. In fact, we can learn more from frontier entrepreneurs, who are thinking more creatively about raising capital, sourcing talent, and pursuing social impact. Lazarow is the author of the book "Out-Innovate: How Global Entrepreneurs--from Delhi to Detroit--Are Rewriting the Rules of Silicon Valley."

ValeGift aims to shift the Brazilian gifting culture from traditional products to personal experiences.

J. Martinez & Company fine coffees would like to discuss what exactly it is that makes Jamaica Blue Mountain coffee so incredibly good.

For dog and cat lovers who love their martinis shaken, not stirred or wine connoisseurs expecting their Cabernet or Chablis poured just so, Paws4Claws offers the top product cat and dog themed products to bring sure to bring holiday cheer!

Wags-n-Whiskers-Giftbaskets.com showcases a wide range of gifts and gift baskets dedicated to pet lovers concerned with the health and welfare of their four-legged companions.

GiftWorksPlus urges a New Year's resolution to capture treasured memories in personalized custom picture frames.

The creations shared in "my Sicilian kitchen" have been prepared by members of the Bilo family for generations, and now are passed on to you and your family. Buon Appetito."-Linda Bilo-Brechtel

GiftWorksPlus, the leader in custom picture frames, is offering a blog series full of tips for improving photography skills.

Make it the best Easter ever. Decorate with style, entertain with ease and give beautiful unique gifts to create a memorable EGGCELLENT holiday. It is about Family, Eggs and Bunnies of course.

The Bike looks like an ordinary bicycle, but helps during rides like an electric bicycle with power assistance and strong pushes like an e-bike.

Holiday Inn Express & Suites N-Atlanta Perimeter Mall hotel offers convenient lodging to guests attending the American Craft Council Show at Cobb Galleria Centre from March 15-17, 2013.

Don't you miss last year, when we were killing each other with weapons rather than airborne droplets? When mass shootings and home invasions dominated the news, a company called Battenshield rolled out their design for a virtually unbreakable door barricade.

It's not the greatest-looking thing in the world, but I will say the functionality of the design is clever, along with half of the installation. The system with the battens simply hangs on the door.

What I'd worry more about is the ability of the average homeowner to install the brackets (particularly over trim with a wavy cross-section) and get the lags driven into the studs.

Interestingly enough, the system was designed by a former SWAT officer whose role was, you guessed it, the "entry team member" who breaches doors.

A special thanks to Core77 reader Ross Oliver, who read our post on Cheat Sheets and commented that silicone--which I always thought was inert--may in fact leach harmful chemicals into food.

Oliver provided a link to Life Without Plastic, a company founded in 2006 by two parents seeking alternatives to plastic for their then-newborn child. Today the company sells over 450 products made from nontoxic alternatives to plastic, like good ol' glass and stainless steel. Because they do sell some items that feature silicone gaskets and seals, their website has a section on silicone, where they provide links to several peer-reviewed studies done on how the material reacts with food. Here's some relevant information:

Silicones are not completely inert or chemically unreactive and can release toxic chemicals. They can leach certain synthetic chemicals at low levels, and the leaching is increased with fatty substances, such as oils.

One study tested the release of siloxanes from silicone nipples and bakeware into milk, baby formula and a simulant solution of alcohol and water. Nothing was released into the milk or formula after six hours, but after 72 hours in the alcohol solution several siloxanes were detected.

Another study found siloxanes [a byproduct of the polymerization process used to create a silicone product] being released from silicone bakeware, with leaching increasing as the food fat content increased.

A review of the literature indicated that the key critical effects of common siloxanes, as shown in animal studies, are impaired fertility and potential carcinogenicity (2005 Report by the Danish Ministry of the Environment: Siloxanes - Consumption, Toxicity and Alternatives).

The European Union considers certain siloxanes to be endocrine disruptors (Study on enhancing the Endocrine Disruptor priority list with a focus on low production volume chemicals, ENV.D.4/ETU/2005/00w28r).

If you use silicone in your kitchen, I'd say the entire page is well worth a read.

The video below features three mask tutorials. In the first, industrial designer Eric Strebel's wife shows you how to sew a pleated mask that contains a slot you can slide a filter into; then Strebel shows you how he modified his shop mask for easy on/off; finally, he runs you through making a BU Mask, which is a cardboard mask (designed by Evgeny Maslov, freely downloadble plans at the link) that can also take a replaceable filter.

For tradespeople, farmers and others who frequently need to cover and uncover their shoes (to protect interior surfaces from mud or worse), disposable booties are an unsustainable solution. They're also a pain to take on and off. This reusable and automatically-wrapping design seems much better:

I've been searching for something like this for a long time. On our free-range farm, I inevitably step in the shit of some animal on a daily basis, and pulling my boots off and on every time I need to go back inside to retrieve something gets old.

However, these wouldn't 100% work for my application. While getting them on looks easy, getting them off requires a fair amount of manual manipulation…

…meaning every time I removed these, I'd wind up with animal feces on my hands.

Question for you: How do you reckon these work? I figure inside the fabric is a polypropylene sheet molded into a sprung shape, with raised tunnel-like seams serving as hinges, and when you collapse the tunnels by stepping on them, the spring action is released. [Edit: I believe reader Kyle Lamson has figured it out. See his comment below.]

(Lastly, I was not able to find what company or designer invented these. There are tons of variants on the market. It's possible they were invented by a fellow named Joel Fersaci, whose Step in Sock model is featured in the video above.)

In 1970, Plymouth hoped to persuade Ford Mustang and Chevy Camaro buyers to choose their Barracuda instead. One of Plymouth's tactics was to offer greater customization options.

At the time, the Mustang offered 15 exterior color options:

1970 Ford Mustang Exterior Paint Options

The Camaro offered 18 exterior color options:

1970 Chevy Camaro Exterior Paint Options

Note: This sheet pertains to multiple Chevy models. We have obscured the color options unavailable on the Camaro.

Plymouth went heavy by offering a whopping 25 color options. They demonstrated this to buyers not with a lame sample sheet, but by dropping this innovative-for-the-time rendering into the brochure:

1970 Plymouth Barracuda Ext. Paint Options

That rendering is freaking gorgeous, as are all of the colors. There's not a single one of those I'd decline.

As Hot Rod reports, automotive enthusiast Tim Wellborn, founder of the Wellborn Musclecar Museum in Alabama, had known about the rendering since childhood and recently decided he wanted a real version. According to My Classic Garage, "Collaborating with the Big Easy Motors television show on the History Channel, the Wellborn Musclecar Museum tapped famed builders at The Bomb Factory in New Orleans, LA [and] set out to create a real life version of the original 1970 illustration."

Here's what they came up with:

They did commit to a single color for the driver's side (looks like #17 on the chart):

While the "Paint Chip 'Cuda" isn't for sale, the museum sells both posters and banners featuring its image.

Have you ever heard someone say, “I welcome constructive criticism” and wondered how on earth they can feel that way? It seems a little unnatural that anyone would enjoy hearing someone tell them what they are doing wrong, or what… Read More

The post How to Handle Criticism at Work appeared first on Anders CPAs.

I’m a little late getting this post up, it’s been quarantine mood swing central around here. There are some days where I feel crazy productive and in a good mood like “hey I got this!” and then those days where I’m asking myself how much time is too much to spend on the couch because

I’m so excited to be sharing my patriotic flower pot project today to help kick off the annual Red, White & Blue series at Sugar Bee Crafts, which is being run as a sort of month long blog hop this year! I look forward to seeing what all the other talented bloggers who are taking part […]

Welcome to National Scrapbook Day on Craft Critique! I’ve got a great giveaway to celebrate with thanks to Graphic 45 – and a simple layout that I hope will get you inspired to scrapbook today! [Disclosure: Some links below are links to Nally Studios advertisers or are affiliate links that pay a commission at no […]

Microsoft recently introduced the Teams application into the Office 365 product stack as a replacement for Skype for Business. While Teams is a replacement for Skype’s meetings and messaging, Microsoft expanded the tool, adding even more capabilities to help businesses… Read More

The post Microsoft Teams: An All-in-One Collaboration Tool for Your Business appeared first on Anders CPAs.

October typically brings Halloween ghost stories, pranks and trick or treating, but scary stories about cyberattacks and trickery around data breaches run rampant all year long. Aside from Halloween, October is also National Cybersecurity Awareness Month (NCSAM), bringing awareness to… Read More

The post Trick or Treat: Cybersecurity Awareness Month Brings Light to Cyberattacks appeared first on Anders CPAs.

Is your company prepared to support the imminent demand for remote work options caused by the coronavirus? Take this quick Remote Work Assessment to identify potential issues in your technology environment and avoid problems later when deploying a Work from… Read More

The post Is Your Company Equipped to Implement a Work from Home Policy? Take the Remote Work Technology Assessment appeared first on Anders CPAs.