In this episode, Matthew discusses, among other things, some influential early convert priests, the Romanian Bishop Polycarp Morusca, a 1940s attempt at jurisdictional unity, and the renowned church historian Jaroslav Pelikan.

This week, Matthew Namee and new co-host Aram Sarkisian discuss, among other things, the Russian Mission in North America, the consecration of Bishop Arseny of Winnipeg, three fascinating early parish priests, and the time Jimmy Carter awarded Archbishop Iakovos the Presidential Medal of Freedom.

This week’s email is about Dr. Cal Newport: Full-time professor at Georgetown University Author of multiple best-selling books Has ZERO social media He also has a new book called ‘Slow Productivity’ about how to accomplish more (without burning out). It’s helping me think about sustainability and success. I’ve known Cal for several years – and […]

The post Cal Newport changed my life appeared first on Noah Kagan.

Not sure about making money from copywriting? This NEW post explores the possibilities of making good... heck, great... money from copywriting.

The post Can I make money from copywriting? (Yes) A look at the possibilities appeared first on Coaching and training to scale your copywriting business, plus programs for new copywriters, startups, and marketers.

We may be good at correcting and training our children, but what about catching them doing God's work?

In this episode, I talk to Susie Bulloch, who runs Hey Grill, Hey, which started as a wildly successful food blog (to the tune of a million dollars or more a year in revenue). Then she did something that I absolutely love: she used her online business to kickstart a physical products company. Her sauces […]

Now when you search for restaurants on Google Local (formerly Google Maps), you get details about the restaurant (location, food, reviews) along with its location. (example)

Satellites, drag and drop, and more.

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So, people keep asking me, “Derek, are you alive?” Yes. I’m alive. But I’ve been missing in action. Why? I co-founded a company called Truvani. We create high quality supplements made from real food products. So far we launched 4 products. 1. Daily Turmeric Supplement 2. Organic Chicken Bone Broth Powder 3. Chocolate Plant-Based Protein […]

In the world of business, understanding unit economics is crucial for achieving scalability, profitability, and maintaining overall business health. It provides valuable insights into the financial performance of a company, allowing entrepreneurs and managers to make informed decisions about resource allocation, pricing, and profitability. I spend a decent amount of time talking about this in ... Read more

The post Scaling Your Business Requires Understanding Your Unit Economics appeared first on Chris Lema.

Dan Evans speaks to BBC Breakfast's John Watson before playing for Great Britain in the Davis Cup Finals group stage in Manchester.

24-time men's Grand Slam champion Novak Djokovic says Jannik Sinner's doping case "is not helping tennis at all". Sinner, the men's world number one, was cleared of any wrongdoing after twice testing positive for low levels of clostebol - a steroid that can be used to build muscle mass - during the Indian Wells tournament in March. The World Anti-Doping Agency have appealed against the decision which said Sinner bore 'no fault or negligence' for the substance being in his system.

BBC tennis correspondent Russell Fuller looks at the team and the sacrifices behind "absolute tennis keeno" Jack Draper's run to the US Open semi-finals.

News that Jannik Sinner, the men's world number one, had failed two doping tests stunned tennis. BBC Sport examines the key questions at hand.

Jack Draper wins the biggest title of his career at the Erste Bank Open in Vienna as the British number one's breakout season reaches even greater heights.

Aryna Sabalenka is looking to cap a superb year with a first WTA Finals triumph. Here's everything you need to know about the event - and cast your vote for the winner.

Defending champion Novak Djokovic pulls out of the ATP Finals because of injury, a move which sets the eight-man field for the event.

BBC Sport looks at how the WTA Finals, which are being held in Saudi Arabia for the first time, are unfolding - and what the reaction has been.

Jannik Sinner is looking to cap a superb year with a first ATP Finals triumph. Here's everything you need to know about the event - and pick your tip for the title.

Casper Ruud stuns an out-of-sorts Carlos Alcaraz at the ATP Finals, before Alexander Zverev beats Andrey Rublev.

A severe weather alert in southern Spain leads to the opening tie of the Billie Jean King Cup between Spain and Poland being postponed.

The past 12 months I have gotten extraordinarily nerdy on backpacking gear. And one of the things I ended up splurging on was the best headlamp I’ve ever owned. Two things I love about this thing: (1) how very thin and lightweight it is; and (2) its dedicated buttons for the white and red lights. […]

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Major Test nations need to play more matches overseas to help the game bring in more fans and money says World Rugby chair candidate Brett Robinson.

For most business owners, the main reason why they would outsource their call center services is that it’s usually the least expensive option. Be that as it may, there are several factors that go into the final cost of doing so—including the type of call center, its location, and the […]

The post Call Center Outsourcing Costs: How Much Is It REALLY? appeared first on .

Imagine the convenience of a hotel concierge, but with a recording that you can customize. That’s the draw of an at-home wake-up call service—which is far more affordable than booking a hotel room just to get access to a concierge. In any case, for less than the cost of a […]

The post How to Safely Set Up Your Own Wake Up Call Service appeared first on .

If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for […]

The post The Best Way to Get Call Transcriptions (+5 Alternatives) appeared first on .

A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what a local call is, how it differs from a long distance call, and why local calls are now irrelevant. An Example of a Local […]

The post Are Local Calls Still a Thing? Not Really appeared first on .

You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing […]

The post Business Continuity–8 Steps to Future-Proof Your Call Center appeared first on .

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […]

The post 9 Cold Calling Tips To Increase Your Sales This Week appeared first on .

Visual IVRs (Interactive Voice Response) combine traditional IVR technology with visual elements such as images, videos, and menus that make for a fast, user-friendly experience. In call centers where there’s a large volume of incoming calls and customer inquiries to handle, visual IVRs can help customers get their answers more […]

The post A Visual IVR Can Do This One Thing That Regular IVR Can’t appeared first on .

Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in […]

The post Intelligent IVR: What it Can (and Can’t) Do…Yet appeared first on .

Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead.  Below, we’ve put together four of […]

The post Steal These Free Call Center Job Description Templates appeared first on .

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

If you’re getting unwanted calls from people and numbers you don’t recognize or wish to hear from, call blocking is the answer you’ve been waiting for. Whether it’s relentless spam, overzealous agents, persistent recruiters, or someone from your personal life, call blocking can put a stop to all of it—and […]

The post Call Blocking Done Right (The First Time) appeared first on .

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

The post 3 Types of Call Center Reporting and Which Is Right for You appeared first on .

Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […]

The post Healthcare Reputation Management: 7 Tricks to Do First appeared first on .

Rounding out my landing page coverage, I'd like to share some insights from a page in the wild that does a nice job incorporating the principles we've been discussing here. Stu Green, the creator, was kind enough to answer a...

I call myself an entrepreneur, but to be honest, a lot of times I don't. When someone asks me what I do - I often punt. I feel like if I'm going to describe myself as an entrepreneur, the next...

First, let me tell you a little story involving butterflies and bladders. I've spent the past few days at MicroConf. Just a phenomenal conference, full of like-minded folks, loaded with actionable content. Not to get too carried away, but it...

One of the least successful Pro-Am teams in history reflects on where it all went wrong.