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Inheriting and cleaning my predecessor’s mess

I did not bad mouth my predecessor. However, I never attempted to defend him or any of his actions. I fixed them!




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To survive, CIOs need to act as a conduit between business and IT

It is crucial for CIOs to break free from set behaviors and relationships in order to establish IT as a full business partner. If CIOs complain that they feel ignored by the business, they are themselves to blame.




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What do CIOs want – The title or the relationship

Managing relationships is as important for a CIO as having operational and technical competence.




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CIOs, will you speak your mind?

It is better to put forward our views and deal with the multitude of possible outcomes than to ponder what if we had spoken.




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When CIO-CMO relationship goes sour

For a CIO-CMO association to deliver true business value there must be a true level of trust and respect built between these two leaders and their teams.




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All bad technology decisions are made in good times

A CIO talks about the need to make judicious technology spends in the good times.




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Subsidies from Big Tech should be last option for EU telcos: Meta Platforms

Companies such as Meta have said such a move would not solve the telcos' financial problems and ignores hefty investments by tech companies.




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India's digital lending market likely to grow $515 bn by 2030 : Report

Given the low base and huge demand, the digital lending industry remains in an expansive phase. According to a recent report by IIFL FinTech, the digital lending market is expected to grow to a whopping USD 515 billion by 2030.




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Germany's Scholz to meet Intel CEO amid intensive talks on chip plant

Germany is in intensive discussions with Intel, the economy ministry said on Friday, without commenting on how much state funding the company is set to receive for the project.




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SpaceX launches satellite to boost Indonesia internet coverage

Over a third of Indonesia's population do not have access to the web, especially in far-flung areas of the world's fourth most populous country.




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Internet companies mail dissent note against IAMAI’s stand on digital competition bill

Internet and Mobile Association of India (IAMAI) had submitted its views to the CDCL opposing the prescription of ex-ante regulations for digital companies, saying that ex-ante measures “may limit growth not only of the market in question but the digital economy altogether”.




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Banks move to cash in on QR code pay boom

HDFC bank, ICICI Bank and others are deploying their own QR code stickers at merchant outlets, competing with the likes of Paytm and others.




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Google’s ad tech in peril as EU joins US’s breakup bandwagon

The European Commission last week joined the Department of Justice in touting a breakup as a viable remedy for the California-based tech giant’s alleged monopoly abuses. A selloff order would strike at the heart of one of Google’s biggest money spinners, although it could still be years away due to the legal processes being played out.




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Australia plans huge fines if big tech fails to tackle disinformation

Under the proposed legislation, the owners of platforms like Facebook, Google, Twitter, TikTok and podcasting services would face penalties worth up to five percent of annual global turnover -- some of the highest proposed anywhere in the world.




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Upcoming aviation, tech ventures giving Noida new identity: UP Minister Nand Gopal

"With the development of Asia's largest airport at Jewar, the freight corridor, data centres, food park, toy park, medical device park, an Integrated Industrial Township in Greater Noida, multi-modal transportation hub, the region managed by the Noida, Greater Noida and Yamuna Expressway authorities has got a new identity," Nand Gopal Gupta said.




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Digital India Bill draft likely within 15 days

The draft was due to be released earlier this month, but was held back for fresh consultation with legal and industry leaders. This follows feedback from experts during the government’s outreach on the proposed Act, which began in March across multiple cities, including Bengaluru and Mumbai. The proposed regulations may also include provisions requiring companies to inform consumers how their data is being processed, sources said.




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EU to take one giant leap towards digital euro

Digital euro enthusiasts say it will complement cash and ensure the ECB does not leave a gap that could be filled by private, usually non-European, players and other central banks. Critics question the need for a digital euro and banks warn of major risks, while the ECB's own study found the public was concerned over payment privacy.




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Russian court fines Google an additional $47 million

Google was fined 2 billion roubles in February 2022. The Federal Antimonopoly Service (FAS) at the time said Google's YouTube had a "non-transparent, biased and unpredictable" approach to "suspending and blocking users' accounts and content". The FAS said the previous fine it imposed on Google had been doubled due to non-payment.




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Internet shutdowns cost $1.9 billion to India in Jan-Jun 2023: Report

The shutdowns also led to a loss of nearly $118 million in foreign investment and triggered over 21,000 job losses, the global non-profit Internet Society said in its report 'Netloss'.




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Private banks bullish on branch expansion while PSU banks scale digital operations

Private banks including HDFC Bank, ICICI Bank and Axis have been spending a lot on expanding their operations into the hinterlands of the country, contrary to public sector banks which have been investing in building capabilities and enhancing their digital functions. What’s driving this change? Is phygital the new norm in banking? Find out more here.




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Ecommerce logs 24% Q2 growth as premium products click; slowdown hits low-priced items

The 24% quarterly growth follows a slower-than-expected 16% growth in the January to March quarter, as reported by ET in May. While certain segments like pharma and eye wear have grown at a faster clip, senior ecommerce industry executives said there is an emerging trend of slowdown in online sales of low-priced items across categories like fashion, appliances, etc.




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24 central banks will have digital currencies by 2030: BIS survey

The past 18 months have seen turmoil in the crytpo market, including the failure of TerraUSD, an unbacked stablecoin, in May 2022, the collapse of crytpo exchange FTX in November and the bankruptcy of banks such as Silicon Valley Bank and Signature Bank, which serviced crypto providers.




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Meta may release a ‘commercial version’ of its language model for businesses: Report

Meta announced the LLaMA in February this year in several sizes (7B, 13B, 33B, and 65B parameters) so it can be used by a range of users and companies. At I/O 2023, Google also talked about multiple LLMs that are suited to companies of different sizes.




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Meta, Qualcomm partnership to bring AI-powered apps on phones

Both the companies are working to optimise the execution of Meta’s LLMs directly on-device without the need of cloud services. According to the chipmaker, the technology will enable applications, powered by Snapdragon, to work in areas with no connectivity or even in airplane mode. This will essentially bring generative AI capabilities from large companies using powerful processors to users’ hands.




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Bank of Maharashtra revamps tech platform, appoints BCG for digital transformation

Services that have been automated include issuance of health & general insurance policies, RE-KYC, nomination facility, and online bill payment.




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Enabling innovation in AMEA – a symphony of cloud solutions

Asia Pacific, the Middle East and Africa (AMEA) have always been at the heart of world trade. Vibrant and dynamic, AMEA is a region with huge potential; its markets are driving growth around the world and are seen as important prospects for investment.




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The contact centre of the future

Contact centres may have poor reputations but they should be seen as a strategic resource, says Nicola Millard, BT’s in-house futurist




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Recent trends in Data Centres

Data Centres aren’t new, but how have they changed in recent years? What are some of the key trends in that regard?




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How CIOs are using the cloud to take on shadow IT

There’s a growing phenomenon in CIOs’ lives, and it’s called Shadow IT: other departments like finance and marketing bypassing the IT department and buying their own technology.




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The real-time economy: when everything gets connected

The real-time economy requires instant processes in an increasing number of business functions.




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Enabling innovation in AMEA – a symphony of cloud solutions

Asia Pacific, the Middle East and Africa (AMEA) have always been at the heart of world trade. Vibrant and dynamic, AMEA is a region with huge potential.




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How we connect you for a better future

At BT Global Services connections are our business. We are trusted by thousands of enterprises around the world, combining our global strength in networks, IT and innovation with local presence, expertise and delivery. Watch this video to find out how we can help you connect for a better future.




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Syngenta: Fertile minds collaborate across the globe

How do you turn a problem into an opportunity? When looking for innovative ways to increase the reach and impact of an annual global event, while reducing travel costs, Andres Bulto talked to BT.




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Keeping pace with the changing threat

It’s no longer enough to follow cybercrime trends and react to them. You need to be constantly monitoring and anticipating threats, because these days the stakes are simply too high not to.




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Case Study : BT One Enterprise Cisco: Work without boundaries around the world

A BT One Enterprise Cisco solution makes voice calls between the UK and India simple and immediate. In most cases they’re free of charge too. Best of all, the employees feel as one with the BT global team.




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Video : Improve collaboration with Cisco Jabber

Cisco unified communications give your teams the freedom to be productive from anywhere, on any device, with Cisco Jabber. Available as one of our Cisco cloud services or as an on-premises solution, Cisco Jabber lets you access presence, instant messaging, voice, video, voice messaging, desktop sharing, and conferencing.Now you can find the right people, see if and how they are available, and collaborate using your preferred method.




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No need to travel as Southbank Sinfonia recruits artists around the world using a Cisco TelePresence solution from BT

Every year some of the world’s best young musicians would jet into London to audition for a bursary with the Southbank Sinfonia. Simon Over wanted to cut down on those thousands of air miles and hours in transit. He also didn’t want to miss out on youngsters who couldn’t afford the fare.




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Case Study - Telepresence enables SASOL to operate as a single global community

SASOL has adopted telepresence for collaboration between far-flung executives in Europe, North America and Africa. Running over the BT IP Connect global network it also enables federation with customers and suppliers. The solution’s earned Alec’s team a special recognition award from the CEO for bringing the company’s One SASOL philosophy and vision vibrantly to life




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Etihad Airways: Assuring special service levels for high-flying guests

A BT cloud-based virtual contact centre helps Etihad deliver own-language service excellence to guests from 37 countries




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Case Study : GSK Nutritional Healthcare: Market leader makes customer care miles better

Care isn’t just part of the name at GSK Nutritional Healthcare. It’s at the heart of its customer help lines. But Ashley Thomas knew that the company’s legacy telephone technology was becoming a bit of a hindrance. Keen to boost customer service with new technology, a review of the market led Ashley to BT Cloud Contact




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Case Study – FIAT Group IMV: Virtual solution helps motor trader integrate its operations

An infrastructure offering high levels of quality and flexibility was required as a platform for a new system. Buying or renting new servers – and connecting and configuring them in short timescales – would be an expensive and challenging task. The IMV technical team turned to BT and asked whether it would be possible to set up the system in a virtual environment .




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Case Study : Tesco uses BT Cloud Contact technology to bring it closer to customers

Tesco, one of the world’s largest retailers, is using the BT Cloud Contact solution to give its UK customers an enhanced, more flexible and more responsive contact centre service.




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85% industry leaders call for major investments in quantum computing: Report

The survey, gathered insights from 200 senior executives and CXOs, reveals that sectors such as cybersecurity, healthcare, and artificial intelligence could witness unprecedented advancements through quantum computing.




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OpenAI and rivals seek new path to smarter AI as current methods hit limitations

TECH-AI-OpenAI and rivals seek new path to smarter AI as current methods hit limitations




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CEOs in infrastructure and transport sector focus on ESG and Gen AI amid growth prospects: KPMG

The survey indicates that 57% of CEOs believe stakeholder expectations on ESG are evolving faster than they can adjust their strategies, with more than half concerned that inadequate climate adaptation could negatively impact growth in the short to medium term.




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63% of HR professionals cite data privacy and security as top AI concerns: Survey

A new survey of over 500 HR professionals, titled "HR Report on AI: Insights on HR’s Readiness and Risk Management" reveals that while 63% are concerned about data privacy and security related to AI, 40% of organisations lack clear policies governing its use. This highlights a critical need for HR to establish guidelines and training for responsible AI adoption to mitigate risks and leverage its potential benefits.




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Zetwerk is said to consider raising $1 billion in Indian IPO

The Bangalore-based firm, backed by investors such as Peak XV Partners and Lightspeed India Partners, has held talks with investment banks to help prepare for a potential IPO in Mumbai next year, as per sources.




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India is leading in AI adoption at 30%, surpassing global average of 26%: BCG report

India is leading in Artificial Intelligence (AI) adoption, according to new research by Boston Consulting Group (BCG), which pegged that 30 per cent of Indian companies are maximizing value through the use of such emerging technology.




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High-cost GPUs not fit for next phase of AI

The maker of SN40L reconfigurable dataflow unit (RDU) chip has positioned itself as a power-efficient alternative meant for better inferencing speed and accuracy as compared to Nvidia GPUs. Backed by investors like SoftBank, Blackrock, Intel Capital, GV, Walden International, Temasek and GIC, the AI chip maker is valued at $5.1 billion and serves customers like Saudi Aramco, Accenture and Analog Devices.




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Baidu bolsters AI lineup with text-to-image generator, no-code app builder

The country's leading search engine company is among tech firms shifting their focus to the commercialisation of large language model (LLM) applications after nearly two years of heavy investment in research and development in models that they tout as alternatives to OpenAI's GPT.