You may be the best technical plumber in town, but you will earn poor reviews and bad word-of-mouth if you cannot communicate well. Here are nine simple steps you can take to improve your communication skills. Almost all of them are non-verbal.

Scalding in the home or burns from hot liquids is dangerous to anyone, but is a particular concern to the youngest and oldest Americans. Plumbers are charged with protecting the health of the nation. Thus, plumbers can play a key role in reducing the risk, starting with homeowner education.

There has been a lot of private equity activity in the service trades since the COVID-19 lockdowns. Suddenly, boring old businesses gained monetary sex appeal when they were declared essential and could continue making money while many other local businesses were effectively shuttered. This has led to a land rush for good service contracting businesses and many plumbers have grabbed the brass ring while the grabbing was seen as good.

It is always a mystery why more plumbers fail to emphasize drain cleaning — if they offer it at all. Some think it fails to offer enough revenue. Others think it presents too much low-dollar competition. Here are five solid reasons every plumber should offer drain cleaning.

A product with a "Made in America" label is not necessarily made in the United States. It could be made in Canada or Mexico. Do you want products made in America or the USA?

Plumbing contractors are not known for their marketing prowess, yet marketing can drive more calls. The simplest marketing might be the sales promotion. Here are the steps.

Here are 46 business proverbs or truths that apply to the plumbing profession, presented in no particular order. Accompanying each is a question every plumbing company owner should ask about his company.

You know him (or her). He is the irrational employee. The irrational employee is usually a good producer or an essential person. Here is how to manage him, instead of letting him manage you.

It only takes a little effort to out-recruit the competition. Here are nine ways to become a better recruiter.

Should you hire apprentices instead of journeymen and master plumbers? Some contractors are finding more long-term success by building their team from the ground up.

The current U.S. workforce is comprised of four generations: Baby Boomers, Gen X, Millennials, and Gen Z. But there’s one generation in particular that the skilled trades have their eyes on right now: Gen Z.

Many companies within the construction industry are chasing after the same pool of talent. Here are tips for mitigating the workforce shortage.

The trends that shape our industry are changing at a faster pace than ever before.

A successful home service franchise offers sales and marketing systems similar to those employed by large companies. These systems can be easily implemented and replicated over and over again.

Two-way texting, when a customer can proactively text your business and receive a response or have an entire digital conversation, offers a way to bolster client communication and as a result, satisfaction.

As the population grows older, there is a heightened need for affordable plumbing and HVACR systems that offer safety and accessibility.

As 2023 comes to a close it is now time to review my predictions from last year as well as predict ten more trends I see as we enter 2024.

The future for young women in this industry is now as bright as anyone wants it to be. If a young woman wants to work her way all the way up to the C-suite, the opportunities are there, and that is so exciting to see.

US faces a shortage of 500k skilled plumbers, costing $33bn annually. Plumbing requires rigorous training, creative problem-solving, and meticulous execution. Valuing the critical role plumbers play can address the shortage and pave the way for a thriving water infrastructure.

Every year during May, the International Code Council holds its Building Safety Month campaign to help raise awareness about the importance of building safety and educate the public on how to ensure their communities are resilient and sustainable.

The skilled trades industry is evolving as more Gen Z workers choose trades over college. Efforts to obtain certifications through learning modules and hands-on training are becoming integrated into daily work routines, helping tradespeople build long-lasting careers and enabling businesses to succeed.

Did you know that it only takes 30 seconds to create a deepfake? Deepfakes are AI-generated media that can be made using any device. They can be used to spread misinformation and harm a plumbing and mechanical company's reputation.

In modern construction, the phrase "a worker is only as good as his tools" holds true. To stay competitive, contractors must always seek innovative tools to boost efficiency. Building Information Modeling (BIM) is one such tool.

Sewer line repairs and replacements require precision, expertise, and the right tools. In this article, we will explore the essential tools for efficient sewer line work.

Every four years, the election season brings a natural decline in customer demand for services. Marketing costs rise as all channels become saturated with campaign spending, and consumer sentiment declines. 

“I don’t think people care that I’m young, or female. They care about what I know.”
Those words, spoken by Baylie Frost, a virtual design and construction (VDC) lead at Harvey’s Plumbing & Heating in Bozeman, Montana, must be music to the ears of an industry that is seeking to attract more talented young people to its ranks.

It’s no secret that MEP contractors deliver massive value on every project out there. In 2019 alone, MEP contractors generated 46.3% ($70 billion) of total revenue delivered by the ENR Top 600 Specialty Contractors.

Hot water has been around since man first harnessed the power of fire, but when at elevated temperatures, it is dangerous and even deadly. Today’s hot water heaters offer a diverse range of technologies that perform leaps and bounds ahead of their predecessors, but what temperature should they deliver?

The ongoing transformation of the plumbing industry has been driven in part by the evolving expectations and priorities of homeowners and consumers. The COVID-19 pandemic reinforced existing concerns about hygiene and public health, pushing the demand for hands-free technology and automated features that reduce contact with germs and bacteria. 

Not too long ago, the plumbing industry relied strictly on analog processes. Every job was manual, from installation and repair to dispatch, invoicing and accounting. In 2022, the plumbing profession now runs on advanced technologies that range from thermal-imaging leak detection to smart water heaters and trenchless pipe repair.

It’s no secret that efficient fleet vehicles are a vital component of any successful plumbing or mechanical business. Field service vehicles not only increase new business through brand exposure while on the road; they serve the primary purpose of getting technicians and their equipment to and from job locations. 

Let’s be honest. The trades are the inventors of 'remote work.' For decades, we’ve been dispatching remotely while technicians are awarded company vehicles to drive home each evening. They begin their mornings from the comfort of their own homes by receiving their work log for the day through walkie-talkie, text, email, slack, pager… remember those? Shoot, we’re awesome — others should take note!

The National Kitchen & Bath Association and John Burns Real Estate Consulting’s Kitchen and Bath Market Index Report released last fall shows continued demand for residential remodel services, despite the challenges facing the supply chain and ongoing price increases. In fact, the report shows that 89% of customers are shifting toward pricier items and high-end finishes. Among these increasingly popular higher-end products lies the growing customer desire for smart plumbing — Wi-Fi-connected, voice-activated and/or touchless — products.

Several new ServiceTitan product updates and features powered by Titan Intelligence were also announced at Pantheon 2022

There’s nothing worse than coming home to find a burst pipe or malfunctioning water heater has flooded your basement. It’s perhaps why leak detection and prevention products continue to become more popular each year.

Plumbing & Mechanical Chief Editor Nicole Krawcke had a chance to sit down with Billy Stevens, founder and CEO of Sera Systems, a subscription software provider for the home service industry, to discuss current trends with contractor software.

John Wallace, owner of Atlanta-based JM Wallace Plumbing, has been offering leak detection solutions since 2007, but it’s only recently during the last few years where he’s really seen the technology take off.

ServiceTitan unveils new AI-powered solutions to revolutionize the trades industry and equip contractors with powerful tools to run and grow their businesses

Scorpion's AI Chat incorporates industry- and business-specific knowledge into each chat response, creating a personalized experience for every new conversation. 

Plumbing & Mechanical Chief Editor Nicole Krawcke spoke with Chad Salge, vice president of virtual design and engineering at The Brandt Companies about its digital transformation journey.

ServiceTitan made waves earlier this year when it announced new cutting-edge AI solutions, allowing its customers to automate, predict and optimize across their businesses during Pantheon 2023.

Uponor North America celebrated the grand opening of its newly constructed Uponor Experience Center located at its regional headquarters in Apple Valley, Minnesota in September.

Plumbing & Mechanical Chief Editor Nicole Krawcke had the chance to sit down with Tina Gullickson and discuss her goals and strategies in leading Caleffi North America through this next chapter.

Trinova USA produces high-performance pinch valves and replacement sleeves, ideal for demanding environments with high abrasion. Made in the USA, these valves and sleeves are widely used in industrial settings, wastewater treatment, power generation, and other rugged applications.

As controller, my job essentially boils down to two things: support our branches and ensure that Leap Partners has the cash flow to fund further acquisitions.  I want to share with you the three fundamental lessons I’ve learned to achieve these goals.

The partnership between Interplay and Peterman comes at a pivotal time as Peterman continues to expand its operations and scale its technical training efforts.

The integration will allow mutual customers to access valuable information about their prospects and customers. The integration will ensure that the complete customer journey, from lead to job, is all captured within the ServiceTitan dashboard.

Trimble recognized for commitment to innovation across projects, processes and company culture.

The new integration will empower franchise owners to maximize business performance, grow profitably, and deliver a superior customer experience.

The partnership connects XOi’s technology with Powerhouse’s training and insights, ensuring field service professionals are equipped with the resources they need for the jobsite.