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SMG acquires Bulbshare to expand its experience management capabilities

The acquisition enables SMG to offer clients a single source for the best of CX and BX management




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Lucy and Capacity merge to provide unmatched knowledge management and automation solutions

Together, they empower organizations to unlock the full potential of their data and teams




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TrustCloud offers a look at the future of post-quantum encryption preservation with the release of Quantum Vault on DocuSign

This innovative offering sets a new standard for secure digital storing, document preservation, and evidence archiving and management




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A sneak peek at KMWorld 2024 with M-Files and Atlas by ClearPeople

Ahead of the KMWorld 2024 conference in Washington DC, Ville Somppi, senior vice president, industry solutions, M-Files, and Gabriel Karawani, co-founder, Atlas by ClearPeople, joined KMWorld's special TechTalk: Top Trends to Catch at KMWorld 2024




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Zingly.ai and Ascend Technologies collaborate to drive revenue growth through CX transformation for Salesforce

Partnership to drive growth in financial services, insurance, and healthcare through AI-enhanced solutions




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$37M in funding empowers Tennr to bolster healthcare efficiency with document-reading ML models

Tennr, the company automating the messy, manual work holding healthcare organizations back, is announcing the completion of a Series B funding round?led by Lightspeed Ventures with participation from existing investors a16z and Foundation Capital?having raised $37 million. Bringing Tennr's total capital raised to over $61 million, the latest funding will continue to support the company's technological breakthroughs in document automation for the healthcare industry.




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Semantic Web Company and Ontotext merge to rebrand as knowledge graph and AI powerhouse Graphwise

New entity unlocks ROI for enterprise AI by delivering the most comprehensive and trusted industry solution in the field of knowledge graphs and semantic AI technologies




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Accenture invests in Reality Defender to fight deepfake extortion, fraud, and disinformation

The investment in Reality Defender demonstrates Accenture's strong commitment to helping clients confidently navigate the genAI driven threat landscape, mitigate financial fraud, and maintain the integrity of their digital communications




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New AI capabilities from AuditBoard automate time-consuming workflows

Each of these capabilities?Automated Vendor Assessments, Intelligent Staffing, and Automated Framework Updates?automate crucial yet time-consuming workflows, ensuring enterprises can effectively address today's threat landscape




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Cohesity offers advanced visualization tool and expanded data sources for Cohesity Gaia

Features allow enterprises to gain insight from corporate data with graphical categorizations and support for Sharepoint and NAS Environments




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Conga launches open revenue lifecycle management platform

The Conga Advantage Platform runs in any infrastructure, delivering revenue advantage to every global enterprise at scale




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CrowdStrike and Omnissa collaborate to securely optimize work experience and productivity

AI-native cybersecurity and digital work platform integration delivers real-time threat detection and automated remediation to natively secure virtual and physical environments




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Steno unveils Transcript Genius, a legal research transcript analysis tool

Transcript Genius transforms the traditional, labor-intensive process of transcript analysis by reading and analyzing transcripts




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PSPDFKit rebrands as Nutrient, reflecting its successful acquisitions of document processing and workplace automation technologies

AI-powered document SDKs, low-code solutions, and a workflow automation platform deliver the building blocks to accelerate digital transformation in modern businesses




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Coveo joins the AWS ISV Accelerate Program, supercharging its AI product reach

Coveo, a leading enterprise AI platform that brings AI search and generative AI (GenAI) to every point-of-experience, is joining the AWS Independent Software Vendor (ISV) Accelerate Program, bringing AWS co-sell support to Coveo's range of AI search, recommendations, and generative experiences. AWS ISV Accelerate Program is a co-sell program designed to help AWS partners expand their proprietary reach by connecting ISVs with the AWS Sales organization.




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The Zone Data Platform powers back-office operations with seamless reporting and insights

As a platform designed for back-office operations, the Zone Data Platform surfaces meaningful insights specific to the user's industry for better, more informed decision-making




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Spot AI debuts Video AI Agents, transforming camera footage into a proactive, valuable data source

By infusing cameras with advanced AI technology, Video AI Agents enable cameras to identify, reason, and trigger responses to real-life incidents without requiring human intervention




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Society for Scholarly Publishing picks Access Innovations, Inc. for taxonomy and auto tagging services

Tagging the content at the article and sub-article level will make it easier to surface content more precisely relevant to the SSP community




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Carhartt boosts its cyber resilience with Rubrik

Workwear brand migrates more than 600 workloads from multiple legacy backup vendors to Rubrik Security Cloud




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Epicor picks Agiloft to transform its contract lifecycle management

Leader in industry-specific enterprise software Epicor chooses Agiloft to digitally transform its contract-driven processes




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Chen Moore and Associates leverages Peer Software for fast file access performance for distributed teams

PeerGFS improves productivity and availability while minimizing recovery time in disaster scenarios




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MEGA selects SugarCRM for advanced sales automation

Sugar Enterprise will help the company improve free-to-paid user conversions and build customers for life




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Several top companies capitalize on BMC Solutions to become AI-ready

Cloud-based BMC Helix and Control-M deliver mission-critical capabilities for today and set up future AI use cases for success




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PrestigePEO sees success with Gradient AI's SAIL, delivering enhanced group health risk assessment and underwriting

PrestigePEO leverages AI-driven insights for informed decision-making and optimal pricing strategies




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SQream and Qantm AI empower customers to extract deeper insights from their data and accelerate AI initiatives

Qantm AI will incorporate SQream's offerings to streamline data analytics for complex insights across industries




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Dolfi1920 Chooses Rootstock Software to boost its CRM and ERP

Luggage repair and claims specialist selects Rootstock Manufacturing Cloud ERP to transform global operations and support future growth??




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TomTom utilizes Storyblok?s CMS to streamline content operations

TomTom migrated to Storyblok within 3 months and decreased content development costs by 30%, according to the company




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Healthcare giants partner with Quadient to utilize its Intelligent Communication Automation platform

Quadient delivers powerful, reliable, and transformative solutions to drive substantial business value for highly regulated industries




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Atlantic.Net joins NVIDIA?s Cloud Service Provider Program to support AI adoption

Atlantic.Net?empowers customers to advance offerings through market-leading AI cloud solutions, helping to speed up the adoption of AI compute for software developers and businesses




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Caldic selects Syniti to adopt a ?Data First? approach for master data management

Caldic will work with Syniti to help future-proof its data landscape and optimize data quality




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Mastek bolsters AI platform with NVIDIA accelerated computing

Mastek's next-gen solution dramatically reduced customer response time




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Powerhouse utilizes Arcitecta?s Advanced Data Management Platform as its new digital asset management solution?

Arcitecta extends its reach to the museum and cultural asset market




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CAST and LIRIS establish partnership to apply advanced graph visualization algorithms

The goal of the collaboration is to develop advanced algorithms that yield more efficient and user-friendly visual representations of application structures




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Checkin.com welcomes Creatio into its Technical Partnerships fold, boosting workflow automation and CRM software

Creatio works to transform legacy processes that impact enterprise productivity




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Altair to Collaborate with the University of Nottingham to develop aerospace digital twin project

University to use the Altair HyperWorks and Altair RapidMiner platforms in groundbreaking electric propulsion digital twin project




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Precisely beefs up its Wildfire Risk platform to help communities manage the threat of wildfires

As the risk of wildfires in developed areas continues to increase, customers can now access highly accurate data for the protection of people, properties, and land




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ResMed uses BillingPlatform to automate subscription billing

A global leader in respiratory medical solutions looks to eliminate manual processes and consolidate on a modern revenue lifecycle management platform for future growth




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Quadient secures contract in North America to integrate digital communications and mail automation solutions

Quadient's digital automation platform will help design, create, and seamlessly manage thousands of daily customer communications




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CCC to partner with Morressier to address and validate research integrity

CCC is developing a beta version of a new Ringgold Service to help disambiguate and validate the identity of researchers




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Stravito helps Delta democratize insights and supercharge its research potential

The Stravito enterprise insights platform has enabled Delta to democratize its insights and maximize its research potential, improving the flying experience for customers and employees alike




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Augmenting product discovery and ecommerce journeys with GenAI

Experts joined KMWorld's webinar to explore how GenAI is rapidly changing the world of search and product experiences, from technological requirements to customer expectations




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KMWorld Readers' Choice Award Winners 2024

We hope this list of Readers' Choice Awards winners will be a resource to help you choose wisely when looking for new solutions. As the field continues to evolve, recognizing excellence and innovation remains a constant, even as how knowledge sharing is accomplished morphs in tune with technology changes.




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What?s next in KM: All roads lead to AI

KM and AI are a natural team?their combined value can only be expected to increase in the future. As AI-powered technology becomes more integrated with both daily work functions and strategic planning, enterprise knowledge will come closer to achieving its full potential.




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Agentic AI?So hot right now!

We are in the earliest stages of Agentic AI, and, much like the early days of RPA and GenAI, there's a lot of excitement but also a lot of uncertainty. While the potential benefits are enormous? streamlined operations, lower costs, fewer human errors?there are equally important concerns about job displacement, bias in AI decision making, and a lack of transparency in how these systems operate.




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Trees, chains, and brains

Today's AI has many different flavors and architectures, along with massive amounts of memory and processing capacity. We could probably make better use of this computational power by looking at how we can improve the quality of our queries and, as a result, make better quality decisions.




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Links conquer the universe

We can talk about these relationships as links. They're not expressed in blue underlined text, and you can't click on them. But they are the relationships among words that matter in any particular circumstance. They are the relationships that give words meaning. And as in life, those meanings are multiple and contextual. Without those relationships, there is no language.




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2024 Readers' Choice Award - BEST INFORMATION GOVERNANCE - KnowledgeLake - Automating the capture, processing, and management of content

KnowledgeLake's solutions are designed to improve data accuracy, reduce operational costs, and enable faster decision-making, particularly within industries that handle large volumes of content, such as financial services, government, and healthcare.




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2024 Readers' Choice Award - BEST KNOWLEDGE GRAPHS - AllegroGraph: Neuro-Symbolic AI Capabilities for the Enterprise

AllegroGraph is designed to seamlessly integrate?with LLMs, providing the most secure and scalable AI solution for enterprises. AllegroGraph offers a comprehensive solution platform including Large Language Models (LLMs), Vector generation and storage, Graph Neural Networks, Graph Virtualization, GraphQL, Apache Spark graph analytics, and Kafka streaming graph pipelines.




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2024 Readers' Choice Award- BEST CX AND SUPPORT - eGain - Safely harness GenAI with controls and guardrails

The eGain Knowledge Hub is a rich, "whole-product" AI?knowledge solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike.




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2024 Readers' Choice Award- BEST AI - DOMO- Empower Your Business with Secure, Flexible, and Conversational AI

There is undeniable potential in generative AI and large language models, but these tools alone come with significant gaps and challenges. AI often needs additional technologies to create guardrails around data security and response accuracy.