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Axa XL reveals global restructure

Provider to create a single global insurance underwriting function and form three geographical business units across the Americas, Eurasia and the UK & Lloyd’s market.




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Catlin calls on industry to repair reputation following Covid-19 response

Exclusive: Stephen Catlin slams "unfortunate" lack of sympathy to policyholders in messages from the sector and pushes back at claim that the industry steering group on pandemic response is a PR gimmick.




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Covid-19: Total claims pay-outs expected to reach £1.2bn

The ABI says insurers are expected to pay £900m towards business interruption claims.




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Covid-19: Measures to maintain personal injury claims process launched

The ABI and the Association of Consumer Support Organisations have developed a statement of intent recommending remote video examination and rehabilitation.




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Ecclesiastical launches Covid-19 social media guide

The document has been developed to help brokers navigate platforms such as Twitter and Linked In throughout the outbreak.




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Research reveals insurance claims among the most likely to succeed in courts

Law firm warns insurance sector will be under scrutiny as the level of litigation is predicted to rise as a result of Covid-19.




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Covid-19: Should all motor customers get a rebate?

Updated: Major insurers including Axa, Aviva, Ageas, LV and Zurich respond on automatic rebates as motor disrupters say the Admiral £25 move does not go far enough and questions are raised about the gesture.




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Covid-19: Hospitality group forms to fight insurers over BI

The group is being advised by Mishcon de Reya and will look into claims denied by any number of insurers naming Axa, China Taiping, RSA, Touchstone, and Zurich but excluding Hiscox.




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Covid-19: QBE latest provider facing legal action after denying BI claims

Simon Sloane, partner at law firm Fieldfisher, says over 40 policyholders in the dental sector are interested in pursuing action.




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Arron Banks and Elizabeth Bilney agree settlement with Electoral Commission

Commission states it accepts the National Crime Agency’s conclusions that it found no evidence that any criminal offences had been committed after it investigated loans totalling £8m provided to the Leave.EU campaign from one of Banks' other companies.




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News analysis: Industry under pressure as backlash over business interruption continues

Legal disputes over coronavirus-related BI claims have put insurers’ responses to the crisis in the spotlight




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Covid-19: Product value under FCA microscope

Providers urged to consider how value of products has changed as customers alter behaviours during coronavirus with product refunds proposed.




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Blog: Is the pandemic a pivotal moment for insurers?

PR expert and former Allianz corporate communication lead, Mark Bishop considers how the reputation of the sector is being affected by Covid-19.




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FCA survey reveals gaps in consumer insurance knowledge and take-up

Regulator publishes findings of its largest research pool with UK consumers.




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FCA spent £1.4m on Financial Lives report

The regulator paid other firms £647,651 in 2016/17 to conduct the survey.




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Biba research puts telematics policies at almost one million

Figures reveal a 30% uplift on 2016.




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Broking profits soar at Gallagher in 2017

Consolidator reveals rising revenue for the final quarter and full year.




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Car insurance premiums fall for third quarter in a row

Research reveals prices now lower than a year ago.




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Aggregators eating into SME business – GlobalData

Research shows brokers are adapting to digital changes.




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The stats: Doing the deal

Consolidators have focused their attention on medium-sized brokers, the latest IMAS figures reveal




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Insurance complaints to Financial Ombudsman hold steady in 2017/18

But organisation warns over loyalty and telematics complaints.




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FOS reveals “600-700” complaints on telematics insurance last year

Ombudsman gives update after highlighting growth in “black box” complaints in annual review.




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Gallagher profits surge again in 2018

Group revenue rises by 11% in the year.




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Cost of motor insurance falls again

Survey by ABI reveals average motor insurance premiums dropped for the fourth quarter in a row.




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Top 100 Independent Brokers: Do you qualify?

Contact Insurance Age to check whether your firm is eligible and be part of the wide-ranging market analysis.




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The 2019 Top 50 Personal Lines Brokers is now available

Insurance Age has published the results of its annual study into the top 50 brokers in the personal lines market.




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Quizzical questions: 11 October 2019

Test your knowledge of the week's news with our topical quiz.




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Analysis: Results season reveals mixed picture for insurers

Insurers point the finger at increased claims and unexpected Ogden rate change in a challenging year




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Brokers under strain as they support hospitality clients

Covid-19: Brokers battle colossal workloads as they look to help customers change policies and maintain cover.




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Commercial director Euros Jones leaves LV

Move comes after LV completes the transfer of its commercial lines business to Allianz.




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Insurance Covid-Cast - episode two: What are insurtechs doing to rebalance the bad publicity around insurance and Covid-19?

In the second of a new series of video casts brought to you by Insurance Age and Insurance Post while our journalists are in isolation lockdown we discuss how insurtechs are seeking to create positive customer stories to redress the negative media coverage.




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Government calls on Amanda Blanc to lead flood inquiry

Blanc will head up a review following the Doncaster 2019 flooding to learn why victims did not have the right cover.




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Blog: What next for commercial motor?

Steve Green of Anthony Jones Insurance Brokers considers the future for the sector as the Covid-19 pandemic bites.




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Covid-19: FCA calls on insurers to pay valid claims quickly

Regulator tells firms who refuse to pay out to explain why and how they believe it represents a fair outcome for customers.




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Covéa reveals £22.3m underwriting loss in 2019

Provider also posts increases in GWP and profit after tax as it reports "disappointing" personal motor result impacted by claims inflation and a "lower than anticipated" Ogden rate.




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Covid-19: Legal firm calls for joint govt and industry BI recovery plan

Flaxmans makes case for government and insurance sector to team up to help businesses recover following the coronavirus pandemic as Mactavish calls for independent review.




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Covid-19: MP calls for insurers to make full pay outs due to pandemic

Jonathan Edwards has signed an early day motion calling on the government to instruct all insurers to use dividends to pay Covid-19 claims.




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Hiscox Action Group appoints big-hitting legal firm to represent members in BI row

The group of companies criticising Hiscox for refusing to pay out BI claims as a result of the coronavirus says it is also in "advanced talks" with a litigation funder to underwrite its entire legal costs as dispute hots up.




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Covid-19: RSA faces legal action in BI dispute

RSA is latest provider in firing line as nursery sector hits out and, separately, a new action group, Insurance Justice, has been set up to defend BI claims for businesses.




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Insurance Covid-Cast - episode six: From panic to practicalities, what will BI insurance look like when the Covid-19 recriminations settle down

In the latest episode of Insurance Post and Insurance Age’s new series of video casts brought to you while our journalists are in isolation lockdown we discuss how the insurance industry let the narrative over business interruption become national headlines for the wrong reasons.




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Covid-19: Broker calls on Chancellor to release Pool Re funds for BI claims

NDML is asking for some of Pool Re’s £6.6bn cash to be used to help businesses in the leisure and hospitality sector which have been hit by coronavirus.




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Covid-19: Allianz latest insurer in legal BI firing line

Edwin Coe is representing a group of businesses with the insurer’s Resilience policy wording.




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Hiscox share sale raises £375m

The insurer also published a trading update which addressed the current Covid-19 business interruption dispute.




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Customer loyalty programme launches for brokers

Proposition from Stubben Edge will enable brokers to offer customers loyalty rewards and has partners including Halfords and Vision Express.




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Personal lines cyber cover is untapped market, analyst claims

GlobalData said growth was dependent on more households owning connected devices.




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Experts urge pet providers to turn to social media

A GlobalData report suggested that engaging with pet influencers on Instagram and Facebook could benefit insurers and brokers.




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Allianz launches mid-market cyber offering

Cyber Select offers breach prevention and management to businesses with turnover up to £350m.




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Uinsure adds UK General to panel

The provider also works with LV, Axa, Ageas and RSA.




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Bayles pledges no impact on brokers amid Aviva personal lines changes

Aviva's chief distribution officer promises the provider will not exit any business lines as it cuts the number of personal lines products down to 40 from 400.




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Arc Legal extends landlord legal defence cover

Provider said the Homes (Fitness for Human Habitation) Act means landlords now require cover for civil or criminal prosecution.