BBC Sport pays tribute to Rafael Nadal's incredible career and looks back at the 2008 Wimbledon final, after the 22-time Grand Slam winner announced he will be retiring at the end of the season.

Aryna Sabalenka is looking to cap a superb year with a first WTA Finals triumph. Here's everything you need to know about the event - and cast your vote for the winner.

South Africa second row Eben Etzebeth said the 17-point win over Scotland flattered his side. So why did their win feel so inevitable?

England replace injured duo Tom Curry and Immanuel Feyi-Waboso in their 36-player squad preparing to face South Africa in the Autumn Nations Series on Saturday.

How Steve Borthwick's England react to another defeat will be critical with world champions South Africa up next, says rugby union correspondent Chris Jones.

England's review of their last-gasp defeat by Australia was "brutal" but exactly what the squad needed, says wing Ollie Sleightholme.

Former scrum-half Matt Dawson on what England should learn from their agonising last-gasp defeat by Australia.

Ahead of Friday's autumn Test, former Ireland wing Andrew Trimble looks back on the team's historic win over the All Blacks in Chicago in 2016.

Three Glasgow Warriors forwards drop out of the Scotland squad through injury as club-mate Johnny Matthews and Scarlets' Alex Hepburn are called up.

Senior coach Richard Wigglesworth says the pressure for England to get results is all part of the privilege of representing the national side.

Major Test nations need to play more matches overseas to help the game bring in more fans and money says World Rugby chair candidate Brett Robinson.

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .

Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in […]

The post Intelligent IVR: What it Can (and Can’t) Do…Yet appeared first on .

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

The post 3 Types of Call Center Reporting and Which Is Right for You appeared first on .

This one is simple. The metric that matters when defining a "successful" landing page is profitability. You need to make more than you spend to bring the traffic. If you're spending X to get traffic, and you're profiting X-plus-anything after...

Don't over-complicate things, a successful landing page is simple and focused. When visitors land on your page, they have a few questions in mind, and your landing page should answer them. Does it offer what I need? What does it...

If you haven't seen the new Think Vitamin Membership offering from Carsonified, and you're a web developer of any kind, it's worth checking out. Below I've embedded one of their free videos (most are behind a pay wall) that does...

Rounding out my landing page coverage, I'd like to share some insights from a page in the wild that does a nice job incorporating the principles we've been discussing here. Stu Green, the creator, was kind enough to answer a...

Almost three years ago I wrote a blog post titled Hello, 2017. That was the last blog post I wrote. Since then I’ve been completely heads down building Highline Beta. It’s been quite the journey. Building a startup is basically an all-consuming experience, physically and mentally. The ups and downs are so intense, and so […]

The inaugural schedule for TGL, the tech-infused golf competition spearheaded by Tiger Woods and Rory McIlroy, has been revealed.

Andy Murray endured a bout of nerves when he played in the BMW PGA Championship pro-am with fellow Scot Bob MacIntyre on Wednesday.

Our guide explains the basics of snooker, including the table set-up, how you win, how much each ball is worth, the differences from pool and what constitutes a foul.

World number one Judd Trump books his place in the semi-finals of the Northern Ireland Open with a 5-1 win over Shaun Murphy.

Kyren Wilson claims his first Northern Ireland Open title by beating world number one Judd Trump 9-3 at the Waterfront Hall in Belfast.

Watch highlights as Hull KR hang on to beat Warrington Wolves to reach their first Super League Grand Final.

Bevan French scores a brilliant solo try for Wigan in their 38-0 win over Leigh in the Super League play-off semi-final.

Anna Davies scores five tries as a rampant England side sweep aside Wales in a record 82-0 win at Headingley.

Herbie Farnworth delivers a superb performance that includes two tries as England wrap up a 2-0 Test series victory over Samoa at Headingley.

England are proving they are good enough to match world champions Australia when the sides meet in March, Jodie Cunningham says.

Wigan Warriors become the first side in the Super League era to win all four trophies in a single season, beating Hull KR in a tight Grand Final at Old Trafford.

Watch highlights as England thrash wheelchair rugby league rivals France 66-33 at Robin Park in Wigan.

Watch highlights as a well-drilled England beat Samoa 34-18 in the first of two autumn Tests.

Watch highlights as Herbie Farnworth scores two tries to help England defeat Samoa 34-16 in the second autumn Test at Headingley Stadium.

Watch highlights as Anna Davies scores five tries for England in a record 82-0 win against Wales at Headingley, their biggest ever margin of victory.

England centre Amy Hardcastle moves back to St Helens for the 2025 season after two years with Leeds Rhinos.

Australia claim a Pacific Cup double as their men and women both win the tournament.

The decades long battle between a small Scottish community and Donald Trump's golf dream

Following Janey Godley on her 2023 tour as she discusses her life in comedy.

Competing for Scotland is a rare opportunity. BBC Scotland takes a look at why it means so much

The Commonwealth Games will take place in 2026 after Glasgow stepped in to host, but the stripped-back event has left some celebrating and others disappointed.

Scotland lock Scott Cummings is handed a one-week suspension for his red card during Sunday's defeat by South Africa.

Head coach Warren Gatland says there is no added internal pressure on his side as they aim to end their nine-game losing run this autumn.

From being mobbed by his players in March, to contract disputes in September, Ioan Cunningham has left his position with the Wales Women coaching team by mutual agreement after three years.

Wales head coach Warren Gatland has discussed an error made with his replacements during his side's defeat by Fiji in Cardiff.

The Football Association of Wales has made a presentation to Merthyr Town to entice them out of the English non-league system into an expanded Cymru Premier in 2026.

Lock Jeremy Williams says Australia have come back down to earth after beating England and are fully focused on facing Wales on Sunday.

Head coach Warren Gatland says he is happy to field the pressure of questions on his future after guiding Wales to a 10th successive international defeat.

Warren Gatland has a week to lift his players enough to prevent a record 11th Test loss in a row.