Something for if you’re stuck overthinking something: Very few decisions are permanent. Almost all decisions can be reversed, altered, or adjusted.

We know that clarity cures busywork. We also know that action brings clarity. When you’re stuck and lacking clarity, take action and just get started. But don’t get lost doing busywork disguised as procrastination.

No: “Where is the one thing that will fix all my problems for me right now?” Yes: “Will this thing give me one new, good idea I can use right now?” Invest in things that will help you fix a small problem so you can get a little bit better at what you do. Find […]

How many priorities do you have in your business and life right now? If you’re struggling to gain traction, perhaps its your lack of focus that’s causing your lack of growth.

Warren Gatland joins Chris, Ashy and Ugo to discuss his Wales squad and we talk Newcastle

Chris and Ashy head to Jersey to chat to double World Cup winning coach Rassie Erasmus.

Chris and Tom look ahead to the start of the Autumn Nation Series.

Chris, Ashy and Matt Dawson react to New Zealand's dramatic win over England.

Chris, Matt Dawson and Paul Grayson bring you reaction to a crazy game at Twickenham.

Three Glasgow Warriors forwards drop out of the Scotland squad through injury as club-mate Johnny Matthews and Scarlets' Alex Hepburn are called up.

Ugo, Danny and Chris reflect on a difficult weekend for the home nations.

If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for […]

The post The Best Way to Get Call Transcriptions (+5 Alternatives) appeared first on .

Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead.  Below, we’ve put together four of […]

The post Steal These Free Call Center Job Description Templates appeared first on .

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online […]

The post How to Automate Your Personal Reputation Management appeared first on .

Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press can spread quickly through news, social media, and other digital outlets, this practice has arguably never been more important than it is today.  What Reputation Management Includes Here are […]

The post Who Should Use Reputation Management (+Getting Started) appeared first on .

White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf.  In some cases, certain […]

The post Should You White Label Reputation Management? It Depends appeared first on .

As a celebrity or public figure, society holds a magnifying glass to everything you do. With the world hanging on to your words and actions, it’s no surprise they’ll spin things to suit their world views, take quotes out of context, or paint you in a negative light every chance […]

The post 7 Essentials to Reputation Management for Celebrities appeared first on .

Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […]

The post Healthcare Reputation Management: 7 Tricks to Do First appeared first on .

Watch the best shots from Matteo Manassero's nine-under-par third round as he takes a three-shot lead into the final round of the PGA Championship at Wentworth.

Former Crucible champion Shaun Murphy says any player who joins a potential breakaway tour should not be allowed to play in snooker's biggest events.

Shabnam Younus-Jewell chats to some of the legends who have won snooker's ultimate prize.

Ronnie O’Sullivan is frustrated by fans entering the Crucible arena while he lines up a shot, a drama which BBC pundit Steve Davis labels 'Doorgate' - much to presenter Rishi Persad's amusement.

World champion Kyren Wilson says debate over where the World Snooker Championship should be staged in the future is healthy for the sport.

Ronnie O'Sullivan claims a 6-2 win over He Guoqiang to move into the third round of the International Championship in Nanjing.

Chris Wakelin beats Xiao Guodong 9-8 in a final-frame decider to advance into the final of the International Championship in Nanjing.

Ding Junhui beats Xu Si 9-6 to set up a final against Chris Wakelin at the International Championship in Nanjing.

A qualified doctor who watched the Tokyo Games while working at a hospital, Anna Morris is now a three-time world champion and Olympic medallist.

In the build-up to the Euro 2025 qualifying play-off against Slovakia, the country's leading goalscorer Jess Fishlock has told the story of Wales women's rise from part-timers to history makers.

The remarkable story of how Steve Stacey made black football history with Wrexham and found his GI father in the Deep South.

Cardiff's number eight has gone from part-timer to facing world champions and back again in the space of 12 months.

Oban Elliott is ready to realise his lifelong dream of fighting at Madison Square Garden at UFC 309

BBC Sport NI takes a look at Northern Ireland's three opponents for the 2025 Women's Nations League, which will start in February.

New Zealand head coach Scott Robertson says his time in Northern Ireland "helped shape" him as a person.

Tiernan Lynch says he has "mixed emotions" after a late goal condemned Larne to a 2-1 defeat at home to St Gallen in the Uefa Conference League.

Larne defender Tomas Cosgrove gives his predictions for this weekend's Irish Premiership games.

Defending champion Mark Allen advances to the semi-finals of the Champion of Champions tournament by beating Jak Jones 6-4 in the Group One final.

Scotland v England, day 1 of 1. England beat Scotland by 7 wickets

Relatives affected by the Legacy funeral directors probe are taking their campaign to Parliament.

John Davies sydd wedi cael wedi ei benodi yn gadeirydd pwyllgor gwaith Eisteddfod Genedlaethol Sir Benfro 2026.

Shane Lewis-Hughes discusses the benefits of talking openly for rugby players.

Olympic curling gold medallist Jen Dodds says she has still "got a taste for winning" as she aims to become a European Champion for the second time.

Edinburgh University students have been talking about the kind of discrimination they have come across on campus.

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As the UK records its 100,000th death from Covid within 28 days of a positive test, Catherine Burns speaks to some of the people behind the figures.