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My son has £40,000 in student loan debt. How can I help him clear it?

My 22-year-old son graduated university last July and recently received his loan statement through the post. If I pay off the debt and he instead owes me the money what route could I go down?




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TONY HETHERINGTON: This 'bricks and mortar' bond falls through cracks

My wife and I were looking at investing £20,000 and found the Investment Chronicle website offering a return of 38 per cent in 36 months. The company's website mentions the Daily Mail.




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My late father left a plot of land in Florida but I'm struggling to claim it 

My sister and I are my late fathers executors and we have a UK grant of probate, however, this doesn't hold much weight in the US. What can we do?




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Falkirk Council told me I must pay £14k for work on my £60k flat

Falkirk Council has decided to upgrade my block, there are four flats in the block and as I am the home owner it has been assessed that my share will be £14,000.




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Virgin Media account charged me £100 after I closed it

I decided to cancel my contract with Virgin Media and sign up to broadband with Plusnet. However, after this, I received a letter from Virgin saying I owe them nearly £100. What can I do?




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ASK TONY: HMRC wants me to pay £300 in tax for someone else's savings

HM Revenue & Customs (HMRC) claims that I have received untaxed interest of £2,640 from Secure Trust Bank and owe £300 income tax.




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ASK TONY: Why won't my 'new for old' policy pay out for my brand-new Jag?

I bought a new Jaguar for £60,000 in 2017. In May this year I was involved in an accident. The garage gave an initial estimate for repairs of £25,563, but said there were likely to be further costs.




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I'm no drug baron...I run a hair salon! TONY HETHERINGTON investigates

I had a letter from HSBC saying it had decided to close my beauty salon's business account. I rang the bank and was asked to complete a lengthy online form, which I did as best I could.




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Hotels.com said 'no deposit' but charged me €199 in pre-authorisation

I booked a free cancellation hotel on Hotels.com which said no deposit would be taken. However, money was taken from my account as 'pre-authorisation'. Is the website in the wrong?




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ASK TONY: Late husband's £110,000 Isa left me facing unfair tax bill 

My husband died in September 2016, after putting his affairs in order. In February 2017, Interactive Investor was instructed to transfer my late husband's shares Isa to mine.




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My vet pulled my dog's claw out during grooming and then charged me for surgery - what can I do?

I took my dog Oliver George to the vet to have his nails clipped - but during treatment, his dewclaw was pulled leaving him needing surgery.




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HETHERINGTON: Liongate Partners is a web of art, wine and Bitcoins

You should look into Liongate Partners, which is being used to promote crypto currency trading. It promotes a company called DSTL which trades as daxpartners.




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ASK TONY: Why won't Tesco Bank do more to help a deaf person?

My Tesco credit card has been blocked since January. I am a deaf lip-reader so cannot contact the bank by phone. I wrote asking if we could communicate by different means but was refused.




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Can my mother continue to pay my children's school fees now I have power of attorney?

I have taken over the management of my mother's finances under a power of attorney which she granted.  She used to pay my children's school fees. Can I continue to make these payments?




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ASK TONY: Foster child stole our credit cards now we're paying the price

My wife and I have been foster carers for more than 11 years. In 2017 we fostered a teenage girl for three months. In July I discovered she had stolen two credit cards - Barclaycard and Creation.




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Can I cancel my Sky direct debit as the bills are in my ex's name?

My ex moved out nine years ago but Sky refused to change the name of our TV and broadband account even though it changed the payment details. I am now moving. What can I do?




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Should I put my parent's address on a credit card application when I'm a student?

I've lived at multiple addresses over the past few years, but consider my parents' home my 'permanent address', even though I'm at university for six months of the year now. What should I enter?




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HETHERINGTON: Land Equity offers a 15% return in a year - beware

Land Equity Limited is offering 15 per cent interest on a one-year investment in a Birmingham property development, can you investigate please?




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ALEX BRUMMER: Labour's recipe for fiscal mayhem shows they have not learned the lessons of the 1970s

Labour promises, such as free broadband and a pensions bailout for women born in the Fifties would eviscerate public finances, destroy our credit rating and lead to a run on the pound.




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ASK TONY: I paid upfront for line rental - yet Plusnet's pocketed more

In August 2018, I paid line rental a year in advance to Plusnet. It left me to pay £12 per month. In September, it took £56 from my account, which it blamed on a software glitch.




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I was charged for food I didn't order on Uber Eats 

My friend and I decided to order a takeaway from Uber Eats. We started selecting items but changed our minds so left the app. However, I have been charged and Uber refuse to refund me. Why?




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TONY HETHERINGTON: Help! Revolut robots have £10,000 of my money!

I have an account with Revolut which lets me operate in both euros and sterling. On October 4, Revolut 'temporarily disabled' my account for unspecified 'security reasons'.




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RUTH SUNDERLAND: The North needs a Boris boost. Otherwise, his new voters won't forgive him

A wave of people in the old Labour heartlands of the North have taken a huge psychological and emotional step by voting Tory for the first time in their lives. They have not done it lightly.




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ASK TONY: Premium Bond palaver that left me £500 out of pocket

On September 5, I tried to buy Premium Bonds for my new granddaughter. I went online, filled out the forms and paid by debit card. I was then asked to upload documents relating to the child's birth.




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HETHERINGTON: £2,999 to recoup loss on timeshare? Dream on…

I belonged to the Eze Group timeshare scheme before the owners were jailed. I have now been told Spanish courts have seized €1.3million (£1.1million) from Eze, to be repaid to members.




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Why was my £900 Help to Buy Isa bonus rejected?

In September my wife and I bought our first home together, neither of us having owned a property before. We both had a Help to Buy Isa with Barclays and each had the same value, £4,000.




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ASK TONY: My mobile caught fire in the car - but Samsung blames me!

My Samsung phone was only a year old when it spontaneously caught fire in the footwell of my car. I put it there after receiving a phone call, but as I drove off I noticed a strange smell.




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JEFF PRESTRIDGE: A solid year for equity investment (if you ignore Woodford) 

It was a pretty good 2019 for most equity investors, unless you were unlucky enough to be caught up in the Woodford quagmire.




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TONY HETHERINGTON: My 90-year-old father's £600 fine after tax error 

My dad will be 90 next month and has severe health issues. Revenue & Customs wrote saying he no longer needs to submit a tax return.




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TONY HETHERINGTON: A 12 per cent IOU return? We could both get rich... 

I am sending you an investment email I received from Rothco Wills and Estate Planning, offering a minimum of 12 per cent guaranteed return plus bonuses. Who are these people?




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HAMISH McCRAE: Look out for 2020's five big trends

So what's in store for 2020? It always takes a while for seismic political shifts to feed through into our daily lives, and so it is with the scale of the Tory victory last month.




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How to make the gym work out for you AND your wallet 

The start of the year often brings with it a raft of new gym membership sign-ups as we try to shift those extra pounds gained over the festive period.




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ASK TONY: Scrapped New York trip to care for son but refused refund

My partner and I booked a short break in New York to celebrate my 50th birthday. At the beginning of August, my son was diagnosed with stage 4 Hodgkin lymphoma blood cancer.




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Sainsbury's turns away a guide dog: Your Equality Act rights

Sainsbury's customer, Rachael Stevens, and her guide dog Pippa, were not allowed into the store, despite clear markings on the dog's livery.




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How did a fraudster take out a Three mobile contract in my name 

I received a letter from a credit recovery company at the end of November demanding £290, which has now risen to £360.




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My flat is a fire risk so I can't staircase my shared ownership mortgage

I am a shared ownership resident in a London block of flats who recently tried to staircase my mortgage. However, the lender was worried my balcony might be flammable. Now I can't remortgage.




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Why did Shelter back a squatter in my dad's house? TONY HETHERINGTON investigates

My father bought a house in Stockport, Greater Manchester, in 1971. Several years ago, a tenant tried to seize ownership by claiming squatter's rights.




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I want to remove my smart meter but have been told I will be charged £150. Why is this?

I moved into a property in October and found it had a first generation smart meter installed. When I asked about having it removed, I was told it would cost £150. Can I not have it removed for free?




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ASK TONY: We caught car theft on CCTV but insurer still wouldn't pay out

Our leased Range Rover Velar was stolen in October. The police never recovered it because the thieves ripped out its tracker, which was later found thrown in a ditch.




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RUTH SUTHERLAND: Klarna's tempting trap

If you are older than about 30, you have probably never heard of Klarna. But for millennials, it is one of those firms, such as Google and Hoover, that is so widely used it has become a verb.




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ASK TONY: Santander and PayPal refused to refund stolen £450

Someone has fraudulently opened an account with PayPal using my name. PayPal withdrew £450 from my Santander account. It refunded this, but took it back the following week.




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Do you need a transit visa for a connecting flight if you don't leave airport?

One couple turned up at Heathrow Airport for their flight to Pittsburgh, Pennsylvania via Toronto - but were refused boarding for not having a transit visa for Canada.




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TONY HETHERINGTON: Since your last intervention, Revolut has taken £2,500 from my wife!

I had hoped that after your probe into Revolut, we could move on. But it has messaged my wife, saying that her account has been closed and funds returned 'to source'. Well, I was that source. Where's the cash?




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Love Holidays told me I had to pay an extra £1,000 for my hotel

I booked a hotel only reservation through Love Holidays two weeks ago and agreed a price of £1,080 but they have now said it is actually £2,080 and I have to pay. What can I do?




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ASK TONY: Water torture of our £1,300 bowls club bill

I am the treasurer of a 300-year-old bowling club. In October, I received a water bill for £1,335.29 (£1,220.72 actual plus £114.57 estimated). Bills had previously been about £30 per quarter.




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TONY HETHERINGTON: It's your call... but I'd take offer to scrap £1,238 Vodafone debt

My son has experienced no end of problems since upgrading his contract. His phone has been cut off, debt collectors have demanded money, and now he's being threatened by bailiffs.




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ASK TONY: STILL waiting for £800 refund after Corsica crash in 2017

My son rented a vehicle in Corsica in July 2017 and was involved in a minor accident which was not his fault. Enterprise Corsica, the car hire firm, has not repaid his €950 excess.




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ASK TONY: Scammers stole £3k but Tesco said I was too late to complain

I was contacted regarding potential fraudulent activity on my Tesco Mastercard in early October 2019. In total, £3,700.20 of illicit transactions were refunded.




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My fridge-freezer broke over 5 months ago and my insurer still hasn't paid out. What can I do?  

I made a claim with Legal and General five months ago after my fridge-freezer broke but it still hasn't paid out for the problem or made any repairs. What can I do to get this sorted?




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TONY HETHERINGTON: We're watching you 

Two South London men awaiting trial on fraud charges have been ordered to hand over £8.6 million.