Google now lets you do searches -- including regular expression searches -- across public source code.

Sergey Brin is telling employees to stop making old products and start improving new ones. "For example, said Chief Executive Eric Schmidt, Google plans to combine its spreadsheet, calendar and word-processing programs into one suite of Web-based applications."

Uses Ajax and some other web2.0-ish features.

Ahh!! The last couple of months have been CRAZY busy… So, I stopped taking breaks because I thought I could get MORE done. The problem? My productivity completely tanked. Something needed to change. And I had a lot of questions… Like, how do breaks help or hurt your productivity? How do you take an effective […]

Things are Going to Get Tough Instead of writing a post about the upcoming (or already here)”recession,” I thought I would go a bit broader and talk about how to navigate the lean years. Businesses of all sorts go into this time under a lot of stress. Let's be honest, I'm not an economist. I ... Read more

The post How To Navigate The Lean Years appeared first on Chris Lema.

I graduated college 30 years ago. Email wasn't a big thing, and the web (and YouTube) didn't really exist. So imagine what it took, how much work was involved, to learn something new. I'm not saying I walked to school in the snow, uphill both ways. But learning something new meant either finding a mentor ... Read more

The post Learning Something New appeared first on Chris Lema.

Dan Evans speaks to BBC Breakfast's John Watson before playing for Great Britain in the Davis Cup Finals group stage in Manchester.

An untimely net-cord winner sets Tomas Martin Etcheverry on his way to victory against Dan Evans in Great Britain's opening match against Argentina at the Davis Cup in Manchester.

World number one Jannik Sinner says he is "surprised" by the World Anti-Doping Agency's appeal against the decision to clear him of blame after he twice tested positive for a banned substance.

Former Man Utd player Diego Forlan will make his professional tennis debut at the age of 45. This is how he has gone from football to the ATP Tour.

As Rafael Nadal announces his retirement, BBC Sport looks back at the moment the Spaniard clinched his maiden Wimbledon title after an epic final against Roger Federer.

Novak Djokovic says he is shocked and overwhelmed by the news that his "greatest rival" Rafael Nadal will retire at the end of the season.

Great Britain's Katie Boulter reaches her third WTA final of the year with a 6-2 5-7 6-2 victory over China's Yue Yuan at the Hong Kong Open.

Germany's Alexander Zverev claims a straight-set win over home favourite Ugo Humbert to clinch his first Paris Masters title.

British number one Katie Boulter is comfortably beaten in straight sets by top seed Diana Shnaider in the final of the Hong Kong Open.

Britain's Cameron Norrie will contest his first ATP final since February 2023 after a straight-set victory over Corentin Moutet at the Moselle Open.

Coco Gauff continues her stellar week with victory over world number one Aryna Sabalenka to set up a WTA Finals showpiece against Zheng Qinwen.

Jannik Sinner is looking to cap a superb year with a first ATP Finals triumph. Here's everything you need to know about the event - and pick your tip for the title.

Britain's Cameron Norrie is unable to finish a frustrating season on a high as he loses to France's Benjamin Bonzi in the Moselle Open final.

Barbora Krejcikova criticises a journalist's "unprofessional commentary" after he made a remark about her appearance on air.

World number one Jannik Sinner brushes past Alex de Minaur after Taylor Fritz defeats an irate Daniil Medvedev as the ATP Finals begin.

A severe weather alert in southern Spain leads to the opening tie of the Billie Jean King Cup between Spain and Poland being postponed.

When your attention goes to many things, no real progress is ever made. Not all opportunities are worth pursuing — especially if it means being pulled away from something that is currently working.

Some excellent advice that I fully endorse: Ship early and often; don’t overthink it; set tight constraints; and more. ★

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The past 12 months I have gotten extraordinarily nerdy on backpacking gear. And one of the things I ended up splurging on was the best headlamp I’ve ever owned. Two things I love about this thing: (1) how very thin and lightweight it is; and (2) its dedicated buttons for the white and red lights. […]

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England's review of their last-gasp defeat by Australia was "brutal" but exactly what the squad needed, says wing Ollie Sleightholme.

Ahead of Friday's autumn Test, former Ireland wing Andrew Trimble looks back on the team's historic win over the All Blacks in Chicago in 2016.

Scotland are the great entertainers when they really need to be the great executioners, writes Tom English.

For most business owners, the main reason why they would outsource their call center services is that it’s usually the least expensive option. Be that as it may, there are several factors that go into the final cost of doing so—including the type of call center, its location, and the […]

The post Call Center Outsourcing Costs: How Much Is It REALLY? appeared first on .

A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what a local call is, how it differs from a long distance call, and why local calls are now irrelevant. An Example of a Local […]

The post Are Local Calls Still a Thing? Not Really appeared first on .

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […]

The post 9 Cold Calling Tips To Increase Your Sales This Week appeared first on .

Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead.  Below, we’ve put together four of […]

The post Steal These Free Call Center Job Description Templates appeared first on .

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions.  […]

The post 10 Signs to Know You’re Ready for Cloud IVR (+How to Use It) appeared first on .

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .

Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […]

The post Healthcare Reputation Management: 7 Tricks to Do First appeared first on .

I've enjoyed recreational fishing since I was a kid. Over the years I've had the chance to fish and associate with some top anglers, and I've noticed something about them - they don't waste time in an unproductive location. If...

Almost three years ago I wrote a blog post titled Hello, 2017. That was the last blog post I wrote. Since then I’ve been completely heads down building Highline Beta. It’s been quite the journey. Building a startup is basically an all-consuming experience, physically and mentally. The ups and downs are so intense, and so […]

Brendan Lawlor hopes his Irish G4D Invitational will "get the ball rolling" for the future of the disability sport.