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Launch: Google Code Search

Google now lets you do searches -- including regular expression searches -- across public source code.




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News: Google launches "Features, Not Products" initiative

Sergey Brin is telling employees to stop making old products and start improving new ones. "For example, said Chief Executive Eric Schmidt, Google plans to combine its spreadsheet, calendar and word-processing programs into one suite of Web-based applications."




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Launch: searchmash, an experimental site started by Google

Uses Ajax and some other web2.0-ish features.




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Lean into the pain




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Confront reality




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Why You Need to Take More Breaks (And How to Do It)

Ahh!! The last couple of months have been CRAZY busy… So, I stopped taking breaks because I thought I could get MORE done. The problem? My productivity completely tanked. Something needed to change. And I had a lot of questions… Like, how do breaks help or hurt your productivity? How do you take an effective […]




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How To Navigate The Lean Years

Things are Going to Get Tough Instead of writing a post about the upcoming (or already here)”recession,” I thought I would go a bit broader and talk about how to navigate the lean years. Businesses of all sorts go into this time under a lot of stress. Let's be honest, I'm not an economist. I ... Read more

The post How To Navigate The Lean Years appeared first on Chris Lema.




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Learning Something New

I graduated college 30 years ago. Email wasn't a big thing, and the web (and YouTube) didn't really exist. So imagine what it took, how much work was involved, to learn something new. I'm not saying I walked to school in the snow, uphill both ways. But learning something new meant either finding a mentor ... Read more

The post Learning Something New appeared first on Chris Lema.




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Police searching for drivers who ran from scene that caused SB I-65 multi-vehicle crash, lanes reopen




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Philippines says China is pushing it to cede claims in South China Sea




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Subway rider who helped restrain man in NYC chokehold death says he wanted ex-Marine to 'let go'




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Fatal hit-and-run, multiple crashes, carjackings lead to Hamburg man charged




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Reactions to Prop 127 outcome




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Florida couple’s flood claim denied over 3.5-inch step, despite 12 years of insurance payments. Here’s why




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Caribbean disturbance has potential path toward Florida, models show | Tracking the Tropics




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Deadly Crash Involving Bulldozer Becomes More Sinister




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Evans confident Great Britain can progress in Davis Cup

Dan Evans speaks to BBC Breakfast's John Watson before playing for Great Britain in the Davis Cup Finals group stage in Manchester.




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'I've never heard a net booed before' - Fluke winner dashes Evans' hopes

An untimely net-cord winner sets Tomas Martin Etcheverry on his way to victory against Dan Evans in Great Britain's opening match against Argentina at the Davis Cup in Manchester.




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Sinner 'surprised' by World Anti-Doping Agency appeal

World number one Jannik Sinner says he is "surprised" by the World Anti-Doping Agency's appeal against the decision to clear him of blame after he twice tested positive for a banned substance.




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From beating Van Nistelrooy to pro debut at 45 - Forlan's tennis journey

Former Man Utd player Diego Forlan will make his professional tennis debut at the age of 45. This is how he has gone from football to the ATP Tour.




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The moment Nadal sealed first Wimbledon title in thriller

As Rafael Nadal announces his retirement, BBC Sport looks back at the moment the Spaniard clinched his maiden Wimbledon title after an epic final against Roger Federer.




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Djokovic shocked by retirement of 'greatest rival' Nadal

Novak Djokovic says he is shocked and overwhelmed by the news that his "greatest rival" Rafael Nadal will retire at the end of the season.




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Boulter battles past Yuan to reach Hong Kong final

Great Britain's Katie Boulter reaches her third WTA final of the year with a 6-2 5-7 6-2 victory over China's Yue Yuan at the Hong Kong Open.




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Zverev beats Humbert for first Paris Masters title

Germany's Alexander Zverev claims a straight-set win over home favourite Ugo Humbert to clinch his first Paris Masters title.




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Boulter beaten by Shnaider in Hong Kong final

British number one Katie Boulter is comfortably beaten in straight sets by top seed Diana Shnaider in the final of the Hong Kong Open.




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Norrie reaches first ATP final in over a year after 'difficult' season

Britain's Cameron Norrie will contest his first ATP final since February 2023 after a straight-set victory over Corentin Moutet at the Moselle Open.




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Gauff beats Sabalenka to set up WTA Finals showpiece against Zheng

Coco Gauff continues her stellar week with victory over world number one Aryna Sabalenka to set up a WTA Finals showpiece against Zheng Qinwen.




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Can Sinner end eventful year with a title? ATP Finals lowdown

Jannik Sinner is looking to cap a superb year with a first ATP Finals triumph. Here's everything you need to know about the event - and pick your tip for the title.




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Norrie's title wait continues as 'challenging' year ends in final loss

Britain's Cameron Norrie is unable to finish a frustrating season on a high as he loses to France's Benjamin Bonzi in the Moselle Open final.




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Krejcikova criticises journalist over forehead remark

Barbora Krejcikova criticises a journalist's "unprofessional commentary" after he made a remark about her appearance on air.




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Sinner wins Finals opener after Fritz beats irate Medvedev

World number one Jannik Sinner brushes past Alex de Minaur after Taylor Fritz defeats an irate Daniil Medvedev as the ATP Finals begin.




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BJK Cup tie called off after severe weather alert

A severe weather alert in southern Spain leads to the opening tie of the Billie Jean King Cup between Spain and Poland being postponed.




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★ Don’t let “opportunity” steal your focus

When your attention goes to many things, no real progress is ever made. Not all opportunities are worth pursuing — especially if it means being pulled away from something that is currently working.




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Khe Hy’s Advice to Creators

Some excellent advice that I fully endorse: Ship early and often; don’t overthink it; set tight constraints; and more. ★




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The best camping / backpacking headlamp

The past 12 months I have gotten extraordinarily nerdy on backpacking gear. And one of the things I ended up splurging on was the best headlamp I’ve ever owned. Two things I love about this thing: (1) how very thin and lightweight it is; and (2) its dedicated buttons for the white and red lights. […]




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Review of England's defeat by Australia 'brutal'

England's review of their last-gasp defeat by Australia was "brutal" but exactly what the squad needed, says wing Ollie Sleightholme.




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Watch: When Ireland beat All Blacks for first time

Ahead of Friday's autumn Test, former Ireland wing Andrew Trimble looks back on the team's historic win over the All Blacks in Chicago in 2016.




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'Scots warm heart but cold-bloodedness needed too'

Scotland are the great entertainers when they really need to be the great executioners, writes Tom English.




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Call Center Outsourcing Costs: How Much Is It REALLY?

For most business owners, the main reason why they would outsource their call center services is that it’s usually the least expensive option. Be that as it may, there are several factors that go into the final cost of doing so—including the type of call center, its location, and the […]

The post Call Center Outsourcing Costs: How Much Is It REALLY? appeared first on .




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Are Local Calls Still a Thing? Not Really

A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what a local call is, how it differs from a long distance call, and why local calls are now irrelevant. An Example of a Local […]

The post Are Local Calls Still a Thing? Not Really appeared first on .




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12 IVR Call Flows You Can Steal (and Use) in Your Call Center

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .




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9 Cold Calling Tips To Increase Your Sales This Week

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […]

The post 9 Cold Calling Tips To Increase Your Sales This Week appeared first on .




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Steal These Free Call Center Job Description Templates

Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead.  Below, we’ve put together four of […]

The post Steal These Free Call Center Job Description Templates appeared first on .




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10 Signs to Know You’re Ready for Cloud IVR (+How to Use It)

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions.  […]

The post 10 Signs to Know You’re Ready for Cloud IVR (+How to Use It) appeared first on .




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What Your Average Call Duration Says About Your Team

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .




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Will a Call Simulator Help Your Agent Training? Not Really

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .




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Healthcare Reputation Management: 7 Tricks to Do First

Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […]

The post Healthcare Reputation Management: 7 Tricks to Do First appeared first on .




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The most important entrepreneurial lesson I've learned.

I've enjoyed recreational fishing since I was a kid. Over the years I've had the chance to fish and associate with some top anglers, and I've noticed something about them - they don't waste time in an unproductive location. If...




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Here comes 2020 (and what I’ve been up to for 3+ years)

Almost three years ago I wrote a blog post titled Hello, 2017. That was the last blog post I wrote. Since then I’ve been completely heads down building Highline Beta. It’s been quite the journey. Building a startup is basically an all-consuming experience, physically and mentally. The ups and downs are so intense, and so […]




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'We want to make disability golf a mainstream sport'

Brendan Lawlor hopes his Irish G4D Invitational will "get the ball rolling" for the future of the disability sport.