Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective

As we approach a new year?and a new decade?executives from multiple industry sectors offer predictions on the intertwined areas of CX, information governance and compliance, and automation and AI

The business world has evolved in recent years as more companies have opted for an increasingly distributed and mobile workforce through the widespread adoption of collaboration and conferencing technologies

The time is right to focus on the role of virtual agents in improving customers' service experiences

By making the most relevant information shareable and reusable across the organization, AI-infused KM tools can bring an organization closer to the holy grail of frictionless service

When deployed separately, robotic process automation and digital process automation technologies add immense business value, but when they are strategically combined, an entirely new level of business optimization is possible

Dodge Roll's Dave Crooks reveals how the studio has polished its bullet hell dungeon crawler Enter the Dungeon and revised its design to create spin-off dungeon climber Exit the Dungeon. ...

So your game has a lot of Steam wishlists, but then it launches... and it doesn't sell many copies! What happened? We try to delve into it within... ...

For Celia Hodent, a psychology PhD, author, and freelance user experience consultant whose credits include Fortnite, Assassin's Creed games, and more, UX is everywhere. ...

Womble Bond Dickinson leverages AI-powered search to unlock knowledge and relationships to help streamline financial operations

Enhances the airline's digital transformation strategy and streamlines compliance reporting

Financial services organizations typically have high-volume, high-value documents, which can be manually intensive if processes are not automated

Native cloud platform vital to bank's global digital strategy

?Shipyard 4.0' platform will leverage Industry 4.0 technologies, including digital twins, modeling and simulation, and AI

Fluree platform was selected to provide secure communications using an encrypted, distributed, blockchain-backed graph database shared between partners

Investments in new technologies help Equifax protect sensitive data?

Hospital network moves finance, procurement, human resources, and supply chain applications to the cloud to increase efficiency and improve business insights

NYCDOT's objective is to deliver widely scattered but valuable information to the appropriate users and departments at the right time and in the right context

With better address data, the city added more than 300 missing addresses to the Census file provided by the federal government

Verint Community Cloud helps Ounce of Prevention Fund accelerate launch of online community amid the COVID-19 pandemic

There are seven reasons to modernize ECM systems

The new 21% corporate tax rate allows C corporations to pay federal taxes at a significantly lower tax rate than the 35% top rate in prior years. While the new tax rate took effect beginning in 2018, this new benefit… Read More

The post Fiscal-year Corporations Subject to Blended Tax Rates Following Tax Reform appeared first on Anders CPAs.

As price transparency continues to be a main priority in the health care industry, the Centers for Medicare and Medicaid Services (CMS) is helping consumers make cost-effective decisions with a new online tool.
The Procedure Price Lookup tool displays national… Read More

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Physician compensation models are evolving to keep up with the new quality metrics defined by the Medicare Access and CHIP Reauthorization Act (MACRA). Switching from a fee-for-service structure to a value-based payment model changes the focus to providing better quality… Read More

The post Making the Move from Volume to Value-Based Physician Compensation appeared first on Anders CPAs.

Some health care organizations believe that increasing the number of patients walking through the doors is the surest way to see an increase in revenue. While this is one way of increasing profit, there are several actions your organization can… Read More

The post Optimize the Revenue Cycle to Increase Profit without Adding Patients appeared first on Anders CPAs.

Robert V. Willeford, Jr., CPA, Esq., Director + State and Local Tax at Anders, was published in the Summer 2019 edition of the St. Louis Dental ARCH magazine. Robert discusses what the consumer use tax is and how it impacts… Read More

The post Robert Willeford Writes on the Consumer Use Tax for Dentists in the Dental ARCH appeared first on Anders CPAs.

Senior health care consultant Merella Schandl, MHA, CPMSM, CPCS is speaking at the Missouri Society of Certified Public Accountants (MOCPA) Healthcare Industry Conference on Thursday, October 17. The day-long conference will dive into how legislation, consumerism and value-based care are… Read More

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The health care industry is one of the biggest targets for cybersecurity attacks. In 2018 alone, nearly 300 data breaches affected 11.5 million patients, according to a Bitglass report. Cybercriminals see health care organizations as the perfect victim due to… Read More

The post Data Breaches in Hospitals are on the Rise – How Health Care Organizations Can Prevent Cybersecurity Attacks appeared first on Anders CPAs.

As part of the CARES Act, the Centers for Medicare & Medicaid Services (CMS) is authorizing accelerated and advance payments to any Medicare physicians, provider or supplier who submits a request to the appropriate Medicare Administrative Contractor (MAC) and meets… Read More

The post CMS Offers Accelerated and Advance Medicare Payments for Physicians, Providers and Suppliers appeared first on Anders CPAs.

Business owners, whether they are owners of startup businesses or mature businesses, are always thinking about how to enhance their company’s value. Startups are particularly focused on the value of their company for capital raising purposes. One advantage a startup… Read More

The post Ten Ways a Startup Can Enhance Its Value appeared first on Anders CPAs.

Clay M. Kniepmann, JD, CPA, CFE, Kevin P. Summers, JD, CPA/ABV/CFF, CVA, CDFA, CEPA and Thomas E. Hilton, MSF, CPA/ABV/CFF, CVA, CGMA are speaking at the Missouri Society of Certified Public Accountants (MOCPA) Fraud & Forensic Accounting Conference on November… Read More

The post Forensic and Litigation Services Group Speaking at MOCPA Fraud & Forensic Accounting Conference appeared first on Anders CPAs.

The winners were decided by a star-studded jury who voted for quality growth, corporate governance and long term vision.

Meet masterminds behind Budget 2020

Meet the Indian on Facebook’s ‘Supreme Court’ board

Text analytics and natural language processing are not new concepts. Most knowledge management professionals have been grappling with these technologies for years. From the KM perspective, these technologies share the same fundamental purpose: They help get the right information to employees at the right time.

Enterprise search projects start with intentions to provide ?Google for our organization' but too often fail to deliver on that promise. In our experience, these projects fail due to a lack of sustained effort and governance. The commercialization of next-generation search technologies allows you to fulfill this promise if you take a systematic approach to implementation.

The data, information, and analytics economy runs on well-curated, structured data. No matter your industry?having good curated data and content is critical. It's increasingly important as more data and content are generated. Intelligent tools to sift through content are more robust and at the same time, more "needy." That means modern technology platforms, systems, and even content consumers require well-structured data and content to perform well. As most artificial intelligence (AI) practitioners state?"nothing starts without good data."

For decades, organizations have tried to unlock the collective knowledge contained within their people and systems. And the challenge is getting harder, since every year, massive amounts of additional information are created for people to share. We've reached a point at which individuals are unable consume, understand, or even find half the information that is available to them.