My ex moved out nine years ago but Sky refused to change the name of our TV and broadband account even though it changed the payment details. I am now moving. What can I do?

In August 2018, I paid line rental a year in advance to Plusnet. It left me to pay £12 per month. In September, it took £56 from my account, which it blamed on a software glitch.

My shower broke and my landlord decided to fix it himself rather than pay the plumber to do it. He has now completely removed the shower from the wall. Is he legally allowed to do this?

My friend and I decided to order a takeaway from Uber Eats. We started selecting items but changed our minds so left the app. However, I have been charged and Uber refuse to refund me. Why?

On September 5, I tried to buy Premium Bonds for my new granddaughter. I went online, filled out the forms and paid by debit card. I was then asked to upload documents relating to the child's birth.

In September my wife and I bought our first home together, neither of us having owned a property before. We both had a Help to Buy Isa with Barclays and each had the same value, £4,000.

Have you bought someone a Christmas present they didn't like, received one you've already got, or bought something in the sales and realised it's not quite right?

In just the past ten days I've battled with my home insurer after the price of my policy was hiked by 30 per cent for no reason, chased my old energy supplier for a £174 refund.

My Samsung phone was only a year old when it spontaneously caught fire in the footwell of my car. I put it there after receiving a phone call, but as I drove off I noticed a strange smell.

My partner and I booked a short break in New York to celebrate my 50th birthday. At the beginning of August, my son was diagnosed with stage 4 Hodgkin lymphoma blood cancer.

I am a shared ownership resident in a London block of flats who recently tried to staircase my mortgage. However, the lender was worried my balcony might be flammable. Now I can't remortgage.

Our leased Range Rover Velar was stolen in October. The police never recovered it because the thieves ripped out its tracker, which was later found thrown in a ditch.

I work 10 days a month on a freelance basis so I invoice the agency at the end of the month. I'm taking a two week holiday in February. Should I reduce my invoice or just bill as normal?

My husband and I booked and paid for a villa for a week in Corfu, and invited our four daughters and families to join us at our expense. The villa cost £2,391. We paid £96 for insurance with Get Going.

Someone has fraudulently opened an account with PayPal using my name. PayPal withdrew £450 from my Santander account. It refunded this, but took it back the following week.

My mother moved from one flat to another in mid-December. Her broadband stopped working after the move and BT have not fixed it even though she needs it as her heart monitor requires wi-fi.

I had hoped that after your probe into Revolut, we could move on. But it has messaged my wife, saying that her account has been closed and funds returned 'to source'. Well, I was that source. Where's the cash?

I am the treasurer of a 300-year-old bowling club. In October, I received a water bill for £1,335.29 (£1,220.72 actual plus £114.57 estimated). Bills had previously been about £30 per quarter.

My son rented a vehicle in Corsica in July 2017 and was involved in a minor accident which was not his fault. Enterprise Corsica, the car hire firm, has not repaid his €950 excess.

I was listening to music on my Spotify account when I found it had been taken over by someone else and I couldn't listen to my own music. How was someone able to get access to my account?

I was contacted regarding potential fraudulent activity on my Tesco Mastercard in early October 2019. In total, £3,700.20 of illicit transactions were refunded.

I made a claim with Legal and General five months ago after my fridge-freezer broke but it still hasn't paid out for the problem or made any repairs. What can I do to get this sorted?

My father, 92, was admitted to a dementia care home last September. I have Lasting Power of Attorney. I rang TalkTalk to cancel his account but they refused because I wasn't the account holder.

I took my mother to a TSB branch to open an account because she has been told she can no longer receive her state pension via the Post Office. We took several documents showing her address.

I opened a Lifetime Isa (Lisa) with Skipton on June 27, 2017. I recently tried to pay into it, but discovered Skipton had closed it on September 16 last year.

What a week. As a money commentator for more than 30 years standing, that was as disheartening as times go. But patient, long-term investing will win through in the end.

S.A. writes: I think some scammers are operating off the back of Beside Asset Management Limited, which you have written about before.

Last July, my wife, daughter and I used travel agent Carlton Leisure to book flights to Beijing with British Airways, returning via Hong Kong, with an internal flight between there and Chengdu.

I have an annual train season ticket which cost just over £5,000. However, I now have to work from home until June 2020. Can I get a refund or delay the ticket until I am back to work?

I received two texts from PayPal in the early hours of August 6 about a suspicious transaction. It was for £170.94 to a company called Zalando SE. I replied at 10.21am to say it was unauthorised.

My flight to Cambodia has still not been cancelled but I cannot go. I booked through a third party but not sure if this means I can get a voucher in lieu of flights or a cash refund?

I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days?

I fell for a sales pitch from Easytrade.biz, and now am unable to withdraw any money. I have filled in several withdrawal forms, but it never happenes.

I'm 27 and hold a stocks and shares Lifetime Isa with Nutmeg, and haven't even considered whether there are legalities around what age I can take my private pension, which I haven't needed to consider

My wife and I received a message from our bank saying there had been an 'unusual' request for payment on our account and it had declined to pay it. The payment was to Morrisons.

For my husband's 50th birthday I booked an apartment in Liverpool via Booking.com. He wanted to see all The Beatles memorabilia and we had tickets to see the tribute band.

Despite my repeated calls and a letter to Metro Bank's chief executive, it was almost a month before it wrote back asking for proof of address and details of my travel for the past 6 months.

Someone told me the other day that I should now be washing all clothes at 60 degrees to kill viruses such as coronavirus. Should I wash at 60? And if I do, how much extra would this cost?

My account with Scottish Power has been under review by the energy supplier for more than 18 months, as it insists we owe more than £7,000. The company claims we have not paid since 2013

My son has been laid off due to the coronavirus, so he contacted Suzuki Finance to arrange a one-month payment holiday. It agreed to this, but said it will charge him £51 for this month.

The homewares website Wayfair emailed to inform me my account details, including had been changed. I tried to check my account but my password had been changed.

Food sales in the peak week to March 21 jumped by 48 per cent. But the supermarket's general merchandise and clothing business, part of which operates through Argos, has suffered.

In June 2014 I moved out of a student house I had been living in for two years while at university. The accounts were in my name. We always paid the full amount of our energy bill on time.

Joining forces with Who actors past and presenter, the pair will appear in a message for BBC's Big Night In, set to air ahead of the weekly Clap For Carers on Thursday evening.

Jacqueline Jossa has revealed her hopes to return to EastEnders in under five years and says her departure from the soap was not a goodbye forever.

Jo Millington (right), one of Britain's leading forensic scientists, was 'upset and embarrassed' when Joe Arend confronted her and brought up her sexuality, an employment tribunal in Reading, Berkshire heard.

Jessie Wallace was spotted stepping out in London on Tuesday, flashing a glimpse of her new Elvis tattoo on her left forearm.

The BBC's Big Night In kicked off on Thursday evening to raise funds for Children In Need, Comic Relief and the battle against COVID-19.

BBC's Big Night In viewers rejoiced as Miranda Hart reunited with her former co-stars for a special sketch on Thursday evening during the fundraiser.

The BBC was attacked by viewers on Twitter for the second time this week on Thursday night, as it hosted its second telethon for charity.