Zheng Qinwen crushes Jasmine Paolini to reach the WTA Finals last four as the already-qualified Aryna Sabalenka loses to Elena Rybakina.

Coco Gauff continues her stellar week with victory over world number one Aryna Sabalenka to set up a WTA Finals showpiece against Zheng Qinwen.

Some excellent advice that I fully endorse: Ship early and often; don’t overthink it; set tight constraints; and more. ★

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There are 3 things you need to accomplish your goals: (1) a clear goal; (2) a winning action plan; and (3) consistency. For things where you are just getting started, you may not yet know what your winning action plan is. When this is the case you need the right blend of iteration and feedback […]

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How many priorities do you have in your business and life right now? If you’re struggling to gain traction, perhaps its your lack of focus that’s causing your lack of growth.

South Africa second row Eben Etzebeth said the 17-point win over Scotland flattered his side. So why did their win feel so inevitable?

How Steve Borthwick's England react to another defeat will be critical with world champions South Africa up next, says rugby union correspondent Chris Jones.

Former scrum-half Matt Dawson on what England should learn from their agonising last-gasp defeat by Australia.

How do Toulouse adapt methods and practices of space training to the sports field

Scotland are the great entertainers when they really need to be the great executioners, writes Tom English.

What is the secret behind South Africa’s eight-man machine – arguably the most formidable and feared scrum in rugby?

Imagine the convenience of a hotel concierge, but with a recording that you can customize. That’s the draw of an at-home wake-up call service—which is far more affordable than booking a hotel room just to get access to a concierge. In any case, for less than the cost of a […]

The post How to Safely Set Up Your Own Wake Up Call Service appeared first on .

If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for […]

The post The Best Way to Get Call Transcriptions (+5 Alternatives) appeared first on .

You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing […]

The post Business Continuity–8 Steps to Future-Proof Your Call Center appeared first on .

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […]

The post 9 Cold Calling Tips To Increase Your Sales This Week appeared first on .

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions.  […]

The post 10 Signs to Know You’re Ready for Cloud IVR (+How to Use It) appeared first on .

In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online […]

The post How to Automate Your Personal Reputation Management appeared first on .

As a celebrity or public figure, society holds a magnifying glass to everything you do. With the world hanging on to your words and actions, it’s no surprise they’ll spin things to suit their world views, take quotes out of context, or paint you in a negative light every chance […]

The post 7 Essentials to Reputation Management for Celebrities appeared first on .

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .

Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […]

The post Healthcare Reputation Management: 7 Tricks to Do First appeared first on .

Finding a good domain name is hard. If you're like me, you've spent absurd amounts of time on this task. Including time which would be much better spent building your product/website/company. Here are a list of tools I use which...

I call myself an entrepreneur, but to be honest, a lot of times I don't. When someone asks me what I do - I often punt. I feel like if I'm going to describe myself as an entrepreneur, the next...

First, let me tell you a little story involving butterflies and bladders. I've spent the past few days at MicroConf. Just a phenomenal conference, full of like-minded folks, loaded with actionable content. Not to get too carried away, but it...

Almost three years ago I wrote a blog post titled Hello, 2017. That was the last blog post I wrote. Since then I’ve been completely heads down building Highline Beta. It’s been quite the journey. Building a startup is basically an all-consuming experience, physically and mentally. The ups and downs are so intense, and so […]

Brendan Lawlor hopes his Irish G4D Invitational will "get the ball rolling" for the future of the disability sport.

Tyrrell Hatton's victory at last week's Dunhill Links Championship provides pause for thought about how Europe’s leading tour might approach an uncertain future, writes Iain Carter.

The inaugural schedule for TGL, the tech-infused golf competition spearheaded by Tiger Woods and Rory McIlroy, has been revealed.

England's Liz Young wins the Women's Indian Open by one shot to claim her second Ladies European Tour title.

Marco Penge needing a birdie on the 18th hole to keep alive hopes of retaining his DP World Tour card is what makes the sport worth watching, writes Iain Carter

Watch the best shots from Matteo Manassero's nine-under-par third round as he takes a three-shot lead into the final round of the PGA Championship at Wentworth.

England's Charley Hull shoots a six-under-par final round 66 to win the Aramco Team Series event in Riyadh and claim her first victory since 2022.

Bernhard Langer, 67, wins a title for the 18th year in a row on the PGA Tour Champions' circuit.

Former Crucible champion Shaun Murphy says any player who joins a potential breakaway tour should not be allowed to play in snooker's biggest events.

Shabnam Younus-Jewell talks to Hungary's first professional snooker player.

Watch the closing stages of Jak Jones' surprise 13-9 victory over Judd Trump to reach the semi-finals of the World Snooker Championship at The Crucible, Sheffield.

Watch the best shots from the World Snooker Championship final as Kyren Wilson beat Jak Jones 18-14 at The Crucible Theatre, Sheffield.

Judd Trump continues his defence of the Northern Ireland Open title with a 4-1 victory over Barry Hawkins in Belfast.

World champion Kyren Wilson says debate over where the World Snooker Championship should be staged in the future is healthy for the sport.

Judd Trump will meet Kyren Wilson in the Northern Ireland Open decider after easing to a 6-0 semi-final win over Elliot Slessor in Belfast.

Ronnie O'Sullivan claims a 6-2 win over He Guoqiang to move into the third round of the International Championship in Nanjing.

Kyren Wilson claims his first Northern Ireland Open title by beating world number one Judd Trump 9-3 at the Waterfront Hall in Belfast.

How to get into rugby league - a crowd-pleasing, physically demanding game with few stoppages and plenty of pace.

Watch highlights as Warrington Wolves head into the Super League play-offs with a big win over London Broncos.

Watch highlights as Leigh Leopards stun Salford Red Devils to reach the Super League play-off semi-finals.

Watch highlights as Hull KR hang on to beat Warrington Wolves to reach their first Super League Grand Final.

Watch highlights as York Valkyrie make history by beating St Helens to become the first club to retain the Women's Super League title.

Wigan Warriors become the first side in the Super League era to win all four trophies in a single season, beating Hull KR in a tight Grand Final at Old Trafford.

Herbie Farnworth scores a "brilliant" try to extend England's lead to 26-12 in the second Test against Samoa at Headingley Stadium.

England centre Amy Hardcastle moves back to St Helens for the 2025 season after two years with Leeds Rhinos.

Competing for Scotland is a rare opportunity. BBC Scotland takes a look at why it means so much