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Responsibilities

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Moderating the company's customer support forum
• Updating self-help documents so customers/employees can try to fix problems themselves
• Logging and keeping records of customer/employee queries
• Identify and correct or advise, on operational issues in client website or company systems.
• Working with customers/partners to identify service problems and advising on the solution
• Analyzing service information to spot common trends and underlying problems

• 3 years as a technical customer support representative/engineer
• Ability to build a web 2.0 support practice from the ground up (self help capabilities, forums etc.)
• Experience with website hosting/security/performance and DNS management
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Fluent spoken and written English
• Self motivated, detail-oriented and organized.

• Experience working at a SaaS company preferably a B2C or B2B (SMB – small customers)
• Provided "Web2.0 technical support" (over mail, chat, phone with automated and advanced customer support tools)
• The ability to write very good documentation in English(FAQ, How to's, technical notes)
• Experience with a 24*7 lean support operations (using external answering services or off-shored resources)

The Houston Chronicle reports that celebrity gossip site PerezHilton.com has battled ISP takedown over claimed copyright infringement. The problem is, site-owner Mario Lavanderia is already disputing those claims in federal court, where a judge refused to grant an injunction. Instead, as the judicial process properly works, Lavanderia must be proven a likely infringer before his speech is silenced.

The DMCA, however, offers copyright claimants an easy route around the niceties of judicial process -- make it too much of a nuisance for an ISP to deal with an accused infringer as a client, and get his site removed. And this underscores the precarious nature of our reliance on private infrastructure. Even though the DMCA insulates ISPs from liability once they've received counter-notification, copyright claimants can still shower them with complaints, and ISPs are still free to bow to risk aversion and refuse to do business with challenging customers -- including those who challenge powerful copyright interests.

Los Angeles photo agency X17 Inc. sued Lavandeira in federal court last year, asking for $7.6 million in damages. The suit claimed Hilton used 51 photographs without permission, payment or credit, including images of a pregnant Katie Holmes, Kevin Federline pumping gas and Britney Spears.

A federal judge denied the company's motion for an injunction against the site, although the lawsuit continues, as does another filed on behalf of several other photo agencies. A lawsuit filed by Universal Studios claiming the site posted a stolen photo of Jennifer Aniston from the film "The Break-Up" is also pending.

X17 co-owner Brandy Navarre said the company has sent more than a dozen notices to the Australian Web hosting company Crucial Paradigm in the past two weeks, demanding that copies of copyrighted photos on the Perezhilton.com site be removed. "They quickly realized it wasn't worth taking on this liability just to host this one client who was a repeat infringer," Navarre said Thursday.

Tuesday, Crucial Paradigm sent a strongly worded letter to the company that represents Lavandeira, saying it had received numerous complaints of copyright violations and warning that one more complaint would result in the site being taken offline.

"Please note that with any other provider this would have been done a long time ago, and moving your site to another provider will not solve this issue," the letter read. "Continued abuse is leaving us more liable each day, which we can't afford."

PerezHilton.com appears to have found a new host in short order, but other critics with fewer resources often find themselves chilled well short of any judicial decision on the merits of their defenses.

ICANN's travelling circus meets in San Juan, Puerto Rico this week. One of the main subjects of discussion has been the introduction of new generic Top-Level Domains (gTLDs), after a GNSO Report proposed 19 "Recommendations" for criteria these new domain strings should meet -- including morality tests and "infringement" oppositions.

I spoke at a workshop on free expression. (another report) It's important to keep ICANN from being a censor, or from straying beyond its narrow technical mandate. The thick process described in the GNSO report would be expensive, open to "hecklers' vetos," and deeply political.

Instead, I recommended that, along the lines of David Isenberg's Stupid Network, ICANN should aim for a "stupid core": approve strings after a minimal test for direct or visual collision. Just as we couldn't predict what applications or content would be successful on the Internet, but benefit from the ease with which innovators can experiment with a wide range, we'll benefit if entrepreneurs can experiment with new TLDs without a lot of central pre-screening. Rather than supporting a race to the bottom to adopt restrictions on the lines of the most restrictive government views of permissible expression (no human rights, sexuality, or "hate"), we must leave it to the governments to apply those restrictions at the edges too, in their own jurisdictions if they insist, but not at the center on all.

Of course I do not support government censorship even at the local level, but between local control, which can itself be a source of experimentation, and central control, which becomes ossified and restrictive at the lowest level, I think local law poses less threat to global free expression. If you agree that ICANN should keep moral judgments out of the DNS root, sign the petition to Keep the Core Neutral.

Location: Main Media Collection - Video record 42303 DVD

Location: Main Media Collection - Video record 42356 DVD

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Location: Main Media Collection - Video record 42353 DVD

Location: Main Media Collection - Video record 42425 DVD

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Location: Law Electronic Resource- 

Location: Engineering Library- T56.S41513 2016

Location: Engineering Library- QA76.758.L33 2016

Location: Engineering Library- TA403.M246 2016

Location: Engineering Library- TS171.4.J34 2016

Location: Engineering Library- TA217.B4D46 2016

Location: Engineering Library- TA168.B53 2016

Location: Engineering Library- TL540.B635A44 2016

Location: Engineering Library- R856.C55 2016

Location: Engineering Library- TA357.C47384 2017

Location: Engineering Library- TA147.M39 2016

Location: Engineering Library- TS174.B455 2016

Location: Engineering Library- TK7872.C8W835 2016

Location: Sciences Library Library- QE139.A28 no.3

Location: Sciences Library Library- QE139.A28 no.5

Location: Sciences Library Library- QE149.E37 no.3 1972

Location: Sciences Library Library- QE149.E37 no.18 1988

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We regularly send out meeting invitations to large groups.

To help us with planning the meeting, we keep track of how many people have accepted or declined already. We do this by looking at the counter provided at the top of the meeting item.

Unfortunately, these numbers often seem to be way off when compared to the actual responses given.

Why does this happen and how can we make the meeting response tracking more reliable?

One of my accounts in Outlook went from “Trying to connect” to “Need Password” in the Status Bar.

However, pressing on the “Need Password” icon doesn’t bring up the dialog to enter my username and password. The dialog isn’t hidden behind Outlook either, although sometimes it looks like it opens and closes really fast again.

No dialog comes up either when clicking on the "Type Exchange Password & Connect" button nor when the Notification comes up that Outlook needs your password.

How do I get myself in a Connected state again?

There's something strange going on in hospitals. Cheap, common drugs that nurses use every day seem to be constantly hit by shortages. These are often generic drugs that don't seem super complicated to make, things like dextrose and saline (aka sugar water and salt water).

So what's going on? The answer, as with anything in healthcare, is complicated.

On today's show: why hospitals keep running out of generic drugs. The story behind these shortages tells us a lot about how these drugs are made, bought and sold–and, it shows us how these markets can falter without the proper care.

This episode was hosted by Sally Helm and Alexi Horowitz-Ghazi. It was produced by Willa Rubin, with help from James Sneed and Sam Yellowhorse Kesler. It was edited by Martina Castro. Fact-checking by Dania Suleman. Planet Money's executive producer is Alex Goldmark.

Help support Planet Money and hear our bonus episodes by subscribing to Planet Money+ in Apple Podcasts or at plus.npr.org/planetmoney.

NPR's Ayesha Rascoe speaks with Dr. Nicole Cheek, a dentist in Washington, D.C., about the risks of getting dental veneers by a non-dentist.

NPR's Ayesha Rascoe speaks with U.S. FDA Commissioner Robert Califf about the agency's process for regulating artificial intelligence in healthcare.

China declared a “complete success” after it launched a new three-person crew to its space station early Wednesday as the country seeks to expand its exploration of outer space.