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Value Creation through IT-supported Knowledge Management? The Utilisation of a Knowledge Management System in a Global Consulting Company




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Communicating Academic Research Findings to IS Professionals: An Analysis of Problems




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A Deliberation Theory-Based Approach to the Management of Usability Guidelines




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Backbone or Helping Hand? On the Role of Information Systems and Non-systematic Information in Managers’ Work




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The Helix of Human Cognition: Knowledge Management According to DIKW, E2E, and the Proposed View




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Meanings for Case Protagonists of the Informing Process Occurring During Case Production and Discussion: A Phenomenological Analysis




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Case Method Management




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Exploring the Role of Communication Media in the Informing Science Model: An Information Technology Project Management Perspective




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Putting Personal Knowledge Management under the Macroscope of Informing Science

The paper introduces a novel Personal Knowledge Management (PKM) concept and prototype system. The system’s objective is to aid life-long-learning, resourcefulness, creativity, and teamwork of individuals throughout their academic and professional life and as contributors and beneficiaries of organizational and societal performance. Such a scope offers appealing and viable opportunities for stakeholders in the educational, professional, and developmental context. To further validate the underlying PKM application design, the systems thinking techniques of the transdiscipline of Informing Science (IS) are employed. By applying Cohen’s IS-Framework, Leavitt’s Diamond Model, the IS-Meta Approach, and Gill’s and Murphy’s Three Dimensions of Design Task Complexity, the more specific KM models and methodologies central to the PKMS concept are aligned, introduced, and visualized. The extent of this introduction offers an essential overview, which can be deepened and broadened by using the cited URL and DOI links pointing to the available resources of the author’s prior publications. The paper emphasizes the differences of the proposed meme-based PKM System compared to its traditional organizational document-centric counterparts as well as its inherent complementing synergies. As a result, it shows how the system is closing in on Vannevar Bush’s still unfulfilled vison of the ‘Memex’, an as-close-as-it-gets imaginary ancestor celebrating its 70th anniversary as an inspiring idea never realized. It also addresses the scenario recently put forward by Levy which foresees a decentralizing revolution of knowledge management that gives more power and autonomy to individuals and self-organized groups. Accordingly, it also touches on the PKM potential in terms of Kuhn’s Scientific Revolutions and Disruptive Innovations.




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Risk of Misinforming and Message Customization in Customer Related Management

This paper discusses applications of the measures of the risk of misinforming and the role of the warranty of misinforming in the context of the informing component of Customer Related Management (CRM) issues. This study consists of two parts. Firstly, we propose an approach for customers’ grouping based on their attitude toward assessing product's properties and their expertise on the terminology/domain of the seller’s message describing the product. Also we discuss what the most appropriate personal/group warranty is for each of these group/clusters. 




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Design Science Research For Personal Knowledge Management System Development - Revisited

The article presents Personal Knowledge Management (PKM) as an overdue individualized as well as a collaborative approach for knowledge workers. Designing a PKM-supporting system, however, resembles a so-called “wicked” problem (ill-defined; incomplete, contradictory, changing requirements, complex interdependencies) where the information needed to understand the challenges depends on upon one’s idea for solving them. Accordingly, three main areas are attended to. Firstly, in dealing with a range of growing complexities, the notion of Popper’s Worlds is applied as three distinct spheres of reality and further expanded into six digital ecosystems (technologies, extelligence, society, knowledge worker, institutions, and ideosphere) that not only form the basis for the PKM System Concept named ‘Knowcations’ but also form a closely related Personal Knowledge Management for Development (PKM4D) framework detailed in a separate dedicated paper. Reflecting back on a United Nations scenario of knowledge mass production (KMP) over time, the complexities closely related to the digital ecosystems and the inherent risks of today’s accelerating attention-consuming over-abundance of redundant information are scrutinized, concluding in a chain of meta-arguments favoring the idea of the PKM concept and system put forward. Secondly, in light of the digital ecosystems and complexities introduced, the findings of a prior article are further refined in order to assess the PKM concept and system as a potential General-Purpose-Technology. Thirdly, the development process and resulting prototype are verified against accepted general design science research (DSR) guidelines. DSR aims at creating innovative IT artifacts (that extend human and social capabilities and meet desired outcomes) and at validating design processes (as evidence of their relevance, utility, rigor, resonance, and publishability). Together with the incorporated references to around thirty prior publications covering technical and methodological details, a kind of ‘Long Discussion Case’ emerges aiming to potentially assist IT researchers and entrepreneurs engaged in similar projects.




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Entry Level Systems Analysts: What Does the Industry Want?

This study investigates the skill sets necessary for entry level systems analysts. Towards this end, the study combines two sources of data, namely, a content analysis of 200 systems analysts’ online job advertisements and a survey of 20 senior Information Systems (IS) professionals. Based on Chi-square tests, the results reveal that most employers prefer entry level systems analysts with an undergraduate Computer Science degree. Furthermore, most of the employers prefer entry level systems analysts to have some years of experience as well as industry certifications. The results also reveal that there is a higher preference for entry level systems analysts who have non-technical and people skills (e.g., problem solving and oral communication). The empirical results from this study will inform IS educators as they develop future systems analysts. Additionally, the results will be useful to the aspiring systems analysts who need to make sure that they have the necessary job skills before graduating and entering the labor market.




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Business Analytics as a Tool to Transforming Information into an Informing System: The Case of the On-Line Course Registration System

Aim/Purpose: Sharing ideas generated in a Business Intelligence (BI) Applications class to upgrade an Information System in to an Informing System. Background: Course Registration is the essential university’s business process in a university that follows a liberal-arts education model. Almost all categories of users are involved, including students, individual faculties and departments, and administration. A typical Information System, designed to support this process, allows departments to schedule selected courses for a particular time slot and location, and allows students to choose courses to study for the semester. Methodology: The course project is to design a BI application. Domain knowledge is essential for such projects and course registration was the natural choice for this class. The assignment includes (1) identifying the categories of stakeholders; (2) identifying the information needs of different categories; (3) identifying available information sources; (4) identifying how is possible to acquire the additional data; and (5) designing the Extract-Transform-Load (ETL) process and interface scenarios in a way to inform clients. Contribution: Contributions are in two directions: (1) pedagogy - involving students in such a project motivates creativity, also enforcing students to think in cost-benefit framework may lead to creation of really effective and efficient solutions; (2) practice - implementation of some of the ideas could be with low cost, but with high impact. Findings: Exploring BI techniques may increase the informing value of existing Information Systems. Recommendations for Practitioners: Careful analysis of information needs and the way information is used, combined with deep domain knowledge and understanding the value provided by Data Mining techniques, is the way to initiate a process of transforming an Retrieval Information System to better inform clients. Recommendation for Researchers : Combining pedagogy with practice allows one to overcome routine thinking and may lead to effective solutions. This needs further structuring and research on outcomes. Impact on Society Transforming Information towards Informing Systems has a significant impact by allowing users to make rational data driven decisions in an efficient way. Future Research: The future of this project is implementation of developed ideas and assessment of the results. Impact on Society : Transforming Information towards Informing Systems has a significant impact by allowing users to make rational data driven decisions in an efficient way. Future Research: The future of this project is implementation of developed ideas and assessment of the results.




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An Analysis of the Effectiveness of the Constructivist Approach in Teaching Business Statistics

Aim/Purpose: The main aim of the research is to examine the performance of second language English speaking students enrolled in the Business Statistics course and to investigate the academic performance of students when taught under the constructivist and non-constructivist approaches in a classroom environment. Background: There are different learning theories that are established based on how students learn. Each of these theories has its own benefits based on the different type of learners and context of the environment. The students in this research are new to the University environment and to a challenging technical course like Business Statistics. This research has been carried out to see the effectiveness of the constructivist approach in motivating and increasing the student engagement and their academic performance. Methodology : A total of 1373 students were involved in the quasi-experiment method using Stratified Sampling Method from the year 2015 until 2016. Contribution: To consider curriculum adjustments for first year programs and implications for teacher education. Findings: The t-test for unequal variances was used to understand the mean score. Results indicate students have high motivation level and achieve higher mean scores when they are taught using the constructivist teaching approach compared to the non-constructivist teaching approach. Recommendations for Practitioners: To consider the challenges faced by first year students and create a teaching approach that fits their needs. Recommendation for Researchers: To explore in depth other teaching approaches of the Business Statistics course in improving students’ academic performance. Impact on Society : The constructivist approach will enable learning to be enjoyable and students to be more confident. Future Research: The research will assist other lectures teaching Business Statistics in creating a more conducive environment to encourage second language English speaking students to overcome their shyness and be more engaged.




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Devising Enabling Spaces and Affordances for Personal Knowledge Management System Design

Aim/Purpose: Personal Knowledge Management (PKM) has been envisaged as a crucial tool for the growing creative class of knowledge workers, but adequate technological solutions have not been forthcoming. Background: Based on former affordance-related publications (primarily concerned with communication, community-building, collaboration, and social knowledge sharing), the common and differing narratives in relation to PKM are investigated in order to suggest further PKM capabilities and affordances in need to be conferred. Methodology: The paper follows up on a series of the author’s PKM-related publications, firmly rooted in design science research (DSR) methods and aimed at creating an innovative PKM concept and prototype system. Contribution: The affordances presented offer PKM system users the means to retain and build upon knowledge acquired in order to sustain personal growth and facilitate productive collaborations between fellow learners and/or professional acquaintances. Findings: The results call for an extension of Nonaka’s SECI model and ‘ba’ concept and provide arguments for and evidence supporting the claims that the PKM concept and system is able to facilitate better knowledge traceability and KM practices. Recommendations and Impact on Society: Together with the prior publications, the paper points to current KM shortcomings and presents a novel trans-disciplinary approach offering appealing opportunities for stakeholders engaged in the context of curation, education, research, development, business, and entrepreneurship. Its potential to tackle opportunity divides has been addressed via a PKM for Development (PKM4D) Framework. Future DSR Activities: After completing the test phase of the prototype, its transformation into a viable PKM system and cloud-based server based on a rapid development platform and a noSQL-database is estimated to take 12 months.




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Synthesizing Design and Informing Science Rationales for Driving a Decentralized Generative Knowledge Management Agenda

Aim/Purpose: In a world of rapidly expanding complexity and exponentially increasing data availability, IT-based knowledge management tools will be needed to manage and curate available information. This paper looks at a particular tool architecture that has been previously proposed: The Personal Knowledge Management System (PKMS). The specific focus is on how the proposed architecture conforms to design science principles that relate to how it is likely to evolve. Background: We first introduce some recent informing science and design science research frameworks, then examine how the PKMS architecture would conform to these. Methodology: The approach taken is conceptual analysis. Contribution: The analysis provides a clearer understanding of how the proposed PKMS would serve the diverse-client ambiguous-target (DCAT) informing scenario and how it could be expected to evolve. Findings: We demonstrate how the PKMS informing architecture can be characterized as a “social machine” that appears to conform to a number of principles that would facilitate its long-term evolution. Future Research: The example provided by the paper could serve as a model future research seeking to integrate design science and informing science in the study of IT artefacts.




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Design Science Research in Practice: What Can We Learn from a Longitudinal Analysis of the Development of Published Artifacts?

Aim/Purpose: To discuss the Design Science Research approach by comparing some of its canons with observed practices in projects in which it is applied, in order to understand and structure it better. Background: Recent criticisms of the application of the Design Science Research (DSR) approach have pointed out the need to make it more approachable and less confusing to overcome deficiencies such as the unrealistic evaluation. Methodology: We identified and analyzed 92 articles that presented artifacts developed from DSR projects and another 60 articles with preceding or subsequent actions associated with these 92 projects. We applied the content analysis technique to these 152 articles, enabling the preparation of network diagrams and an analysis of the longitudinal evolution of these projects in terms of activities performed and the types of artifacts involved. Contribution: The content analysis of these 152 articles enabled the preparation of network diagrams and an analysis of the longitudinal evolution of these projects in terms of the activities and types of artifacts involved. Evidence was found of a precedence hierarchy among different types of artifacts, as well as nine new opportunities for entry points for the continuity of DSR studies. Only 14% of the DSR artifacts underwent an evaluation by typical end users, characterizing a tenth type of entry point. Regarding the evaluation process, four aspects were identified, which demonstrated that 86% of DSR artifact evaluations are unrealistic. Findings: We identified and defined a set of attributes that allows a better characterization and structuring of the artifact evaluation process. Analyzing the field data, we inferred a precedence hierarchy for different artifacts types, as well as nine new opportunities for entry points for the continuity of DSR studies. Recommendation for Researchers: The four attributes identified for analyzing evaluation processes serve as guidelines for practitioners and researchers to achieve a realistic evaluation of artifacts. Future Research: The nine new entry points identified serve as an inspiration for researchers to give continuity to DSR projects.




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Does Uncertainty Play a Vicious Role in IOS Adoption Decisions by Small Business Managers?

Aim/Purpose: Explores the interrelationships between uncertainty, motivation, and IT readiness when predicting IOS adoption among small businesses. Background: Small business IOS adoption is proportionally low in most countries worldwide. Methodology: Uses a sample of small businesses and PLS structural-equations path modelling approach. Contribution: Uncertainty is an underexplored construct in information systems research, and our research shows that it plays a significant role in IOS adoption among small businesses Findings: The findings support that uncertainty has a negative effect on intent to adopt IOS and that motivation and IT readiness have a positive effect. Recommendation for Researchers: To alleviate uncertainty, an effort to win over small business managers to IOS over the internet must encompass accessible information, security provisions, low-cost product, simple interfaces, and system adaptability to existing provisions in the IOS network. The uncertainty perspective has not been tested extensively empirically, especially not in the context of technology adoption, and needs further investigation. Future Research: Future research could explore the uncertainty construct in the context of IOS among different size businesses




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Trust in Google - A Textual Analysis of News Articles About Cyberbullying

Aim/Purpose: Cyberbullying (CB) is an ongoing phenomenon that affects youth in negative ways. Using online news articles to provide information to schools can help with the development of comprehensive cyberbullying prevention campaigns, and in restoring faith in news reporting. The inclusion of online news also allows for increased awareness of cybersafety issues for youth. Background: CB is an inherent problem of information delivery and security. Textual analysis provides input into prevention and training efforts to combat the issue. Methodology: Text extraction and text analysis methods of term and concept extraction; text link analysis and sentiment analysis are performed on a body of news articles. Contribution: News articles are determined to be a major source of information for comprehensive cyberbullying prevention campaigns. Findings: Online news articles are relatively neutral in their sentiment; terms and topic extraction provide fertile ground for information presentation and context. Recommendation for Researchers: Researchers should seek support for research projects that extract timely information from online news articles. Future Research: Refinement of the terms and topics analytic model, as well as a system development approach for information extraction of online CB news.




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Informing Consumers: A Bibliometric and Thematic Analysis of Pack Nutrition Labelling

Aim/Purpose: The focus on human well-being has attracted the attention of consumers, organizations, and marketers to understand the various facets of Front of Pack Nutrition Labelling (FOPNL). This study examines the overall research trends in the FPONL domain and identifies the new research areas. Background: FOPNL is becoming increasingly popular and its influence has been widely examined. Different label schemes have been introduced across different regions in the world. Nevertheless, such interventions are limited in developing economies. Methodology: This study uses bibliometric analysis methods to explore Front of Pack Nutrition Labelling (FOPNL) trends using 602 articles published in selected business journals. Contribution: The paper identifies the new FOPNL research avenues. The study indicates that FOPNL has become a crucial research area, and more research is needed at the organization, managerial, and policy levels. Findings: The study identifies four themes. The first theme identified is the effect of harmful nutrients on health and the role of FOPNL nutrition in changing eating habits. The second theme focused on the government's policy and implementation of FOPNL nutrition labeling regulations. The third theme is dedicated to the work on attention, perception, understanding, and influence of multiple traffic light schemes. The fourth theme relates to the Health Star Rating, Nutri Score, and Healthier Choice FOPNL nutrition labeling schemes. Overall, the paper informs consumers, manufacturers, and regulators about the recent trends in the FOPNL research. Recommendation for Researchers: Though FOPNL has been widely examined in the health and nutrition domain, however, limited research has been done in the marketing domain. Research using neuroscientific methods (e.g. eye tracking) should provide more robust findings. Future Research: There is limited research on FOPNL from emerging economies. Future research can examine how FOPNL may influence people, policy, and private entities.




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Real Danger or Urgent Necessity? Young Ghanaian’s Perspectives on Smartphone Use in Relation to Academic Success

Aim/Purpose: In this article, the subjective perspectives of young people in Ghana on the use of digital media are elaborated. The aim is to make the positions of young people visible in the often adult-dominated discourse on digital media and to overcome adult-centered considerations in academic and public debates. In addition, the focus on young people from the Global South is intended to help make their underrepresented voices present in this discourse. Background: Digital media devices and Internet access are conditional on people’s social, economic, and educational participation. Many people in the Global South in particular are not yet granted such access. For children and young people worldwide, the educational opportunities offered by digital media are associated with potential threats to mental health and well-being. However, young people’s views on digital media are rarely addressed, especially in the Global South. Methodology: Based on a qualitative thematic analysis of responses to open-ended questionnaire questions, young Ghanaians’ views on smartphone use and how it affects academic success are examined. Contribution: By focusing on the subjective perspectives of young people, especially from the Global South, voices that have hardly been heard in the discourse on digital media are made audible. This should help overcome the dominant adult-centered perspectives in this discourse. Findings: For young people in Ghana, digital media are part of their everyday lives and often necessary to succeed at school. At the same time, they are concerned about the dangers, e.g., from overuse or cybercrime, for which they have few strategies to deal with. In their answers, they refer to socio-culturally specific discourses and values as well as to generational hierarchies that they perceive and deal with, which go far beyond the topic of digital media use. This makes clear the social tensions in which the debate about digitalization is embedded. Recommendation for Researchers: Young people’s knowledge of and perspectives on digital media is an important resource for learning to use them in an emancipated way. Future Research: Future research should recognize young people as experts in their own right on the issue, explore ways to include their perspectives in the discourse on digital media use and work with them to harness the future potential of the technology and avoid risks.




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Analysis of Machine-Based Learning Algorithm Used in Named Entity Recognition

Aim/Purpose: The amount of information published has increased dramatically due to the information explosion. The issue of managing information as it expands at this rate lies in the development of information extraction technology that can turn unstructured data into organized data that is understandable and controllable by computers Background: The primary goal of named entity recognition (NER) is to extract named entities from amorphous materials and place them in pre-defined semantic classes. Methodology: In our work, we analyze various machine learning algorithms and implement K-NN which has been widely used in machine learning and remains one of the most popular methods to classify data. Contribution: To the researchers’ best knowledge, no published study has presented Named entity recognition for the Kikuyu language using a machine learning algorithm. This research will fill this gap by recognizing entities in the Kikuyu language. Findings: An evaluation was done by testing precision, recall, and F-measure. The experiment results demonstrate that using K-NN is effective in classification performance. Recommendation for Researchers: With enough training data, researchers could perform an experiment and check the learning curve with accuracy that compares to state of art NER. Future Research: Future studies may be done using unsupervised and semi-supervised learning algorithms for other resource-scarce languages.




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Leadership in Face-to-Face and Virtual Teams: A Systematic Literature Review on Hybrid Teams Management

Aim/Purpose: The rise of virtual communication technologies and hybrid work contexts has brought significant changes to leadership dynamics, highlighting the need for effective management of teams operating in both face-to-face and virtual settings, known as hybrid teams. Background: This systematic review examines leadership models utilized in face-to-face and virtual teams, factors contributing to leadership emergence in these contexts, and effective strategies for leading hybrid teams. Methodology: In this study, three scientific databases were searched, resulting in the retrieval of 1,707 studies. These studies were then subjected to a review process following the PRISMA guidelines, ultimately leading to the inclusion of 15 research contributions in the final review. Contribution: Given the results, key strategies for practitioners include the development of strong communication skills, providing constructive feedback, and implementing efficient remote management techniques. Findings: The findings emphasize three prominent leadership models – transformational leadership, leader-member exchange (LMX), and shared leadership – all of which play crucial roles in hybrid team settings. Personality factors drive leadership emergence in face-to-face settings, while virtual settings benefit more from task-related behaviors. Recommendation for Researchers: This review informs researchers seeking to enhance leadership efficacy in modern group settings, aiding leaders in navigating the complexities of hybrid team environments.




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Couple Social Comparisons and Relationship Quality: A Path Analysis Model

Aim/Purpose: This study offers an important contribution to the literature on couple social comparisons by showing how different aspects of comparisons are related to relationship quality. Background: Making social comparisons is a daily tendency of human beings that does not only occur on an individual level but also in the context of romantic relationships. This phenomenon is widespread among couples, though partners differ in terms of their propensity to make couple social comparisons. The literature has shown that all these facets of couple social comparison play an important role in relationship functioning. Methodology: In the current study of 104 young adults in a heterosexual relationship, we investigated the association of couple social comparison propensity, explicit couple social comparisons, and implicit couple social comparisons with couple relationship quality in terms of commitment and relationship satisfaction. Contribution: So far, studies have not tested all these aspects in predicting partners’ relationship quality. Findings: Results showed that commitment was negatively predicted by relationship social comparison propensity and positively predicted by implicit couple social comparisons, while relationship satisfaction was positively predicted by both implicit and explicit couple social comparisons. Recommendation for Researchers: Our results have implications for couple interventions. In preventive interventions, sustaining a positive view of one’s relationship may promote relationship satisfaction and commitment. Future Research: Future research should adopt a dyadic design to investigate cross-partner associations.




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A fuzzy-probabilistic bi-objective mathematical model for integrated order allocation, production planning, and inventory management

An optimisation-based decision-making support is proposed in this study in the form of fuzzy-probabilistic programming, which can be used to solve integrated order allocation, production planning, and inventory management problems in fuzzy and probabilistic uncertain environments. The problem was modelled in an uncertain mathematical optimisation model with two objectives: maximising the expectation of production volume and minimising the expectation of total operational cost subject to demand and other constraints. The model belongs to fuzzy-probabilistic bi-objective integer linear programming, and the generalised reduced gradient method combined with the branch-and-bound algorithm was utilised to solve the derived model. Numerical simulations were performed to illustrate how the optimal decision was formulated. The results showed that the proposed decision-making support was successful in providing the optimal decision with the maximum expectation of the production volume and minimum expectation of the total operational cost. Therefore, the approach can be implemented by decision-makers in manufacturing companies.




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Hybrid of machine learning-based multiple criteria decision making and mass balance analysis in the new coconut agro-industry product development

Product innovation has become a crucial part of the sustainability of the coconut agro-industry in Indonesia, covering upstream and downstream sides. To overcome this challenge, it is necessary to create several model stages using a hybrid method that combines machine learning based on multiple criteria decision making and mass balance analysis. The research case study was conducted in Tembilahan district, Riau province, Indonesia, one of the primary coconut producers in Indonesia. The analysis results showed that potential products for domestic customers included coconut milk, coconut cooking oil, coconut chips, coconut jelly, coconut sugar, and virgin coconut oil. Furthermore, considering the experts, the most potential product to be developed was coconut sugar with a weight of 0.26. Prediction of coconut sugar demand reached 13,996,607 tons/year, requiring coconut sap as a raw material up to 97,976,249.




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A novel approach of psychometric interaction and principal component for analysing factors affecting e-wallet usage

The Republic of India has witnessed an enormous leap in financial transactions after a sudden demonetisation in 2016. The study represents an in-depth analysis of the factors influencing e-wallets usage post-COVID situation covering the National Capital Region. The scientifically collected data were subjected to Pearson's correlation to recognise the correlation amongst the selected e-wallets. The usage of e-wallets is observed mainly during recharge, UPI payments, and utility payments. Through psychometric response and interaction analysis, six factors were selected and examined for data distribution and stable observation using standard deviation and variance coefficient. The coefficient of variance for six factors was observed ≤ 1. The weight of the factors noted to be secured way (0.184), to take advantage of cashback (0.182), low risk of theft (0.169), fast service (0.1689), ease to use (0.156), and saves time (0.139) using principal component eigenvectors analysis. Freecharge and Tez wallets reveal a maximum 99.2% correlation.




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Dimensions of anti-citizenship behaviours incidence in organisations: a meta-analysis

Research growth in organisational behaviour research, has increased the importance of paying attention to anti-citizenship behaviours. The current research with the aim of quantitative combination, has examined the results of research in effect of underlying factors of organisational anti-citizenship behaviours using meta-analysis method and CMA2 software and 55 articles during the time period of 2000-2020. The results showed a positive significant link between underlying factors of organisational anti-citizenship behaviours and occurrence of these behaviours and this influence was 0.389, 0.338, 0514 and 0.498 (structural, organisational, managerial, employment and professional and socio-economic and cultural factors). The level of connection found relating to each four occurrences is '68 links, 49 links, 93 links and 71 links'. Findings indicate that minute attention has been paid to organisational anti-citizenship behaviours, especially to job and professional factors in research works. Research should be conducted to control and manage these behaviours more purposefully in organisations.




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Exploring stakeholder interests in the health sector: a pre and post-digitalisation analysis from a developing country context

Underpinned by stakeholder and agency theories, this study adopts a qualitative multiple-case study approach to explore and analyse various stakeholder interests and how they affect digitalisation in the health sector of a developing country (DC). The study's findings revealed that four key stakeholder interests - political, regulatory, leadership, and operational - affect digitalisation in the health sector of DCs. Further, the study found that operational and leadership interests were emergent and were triggered by some digitalisation initiatives, which included, inter alia, the use of new eHealth software and the COVID-19 vaccination exercise, which established new structures and worked better through digitalisation. Conversely, political and regulatory interests were found to be relatively enduring since they existed throughout the pre- and post-digitalisation eras. The study also unearthed principal-agent conflicts arising from technological, organisational and regulatory factors that contribute to the paradoxical outcomes of digitalisation in the health sector.




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International Journal of Healthcare Technology and Management




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Managing the Consequences of Organizational Stigmatization: Identity Work in a Social Enterprise

In this inductive study, we shift the focus of stigma research inside organizational boundaries by examining its relationship with organizational identity. To do so, we draw on the case of Keystone, a social enterprise in the East of England that became stigmatized after it initiated a program of support for a group of migrants in its community. Keystone's stigmatization precipitated a crisis of organizational identity. We examine how the identity crisis unfolded, focusing on the forms of identity work that Keystone's leaders enacted in response. Interestingly, we show not only that the internal effects of stigmatization on identity can be managed, but also that they may facilitate unexpected positive outcomes for organizations.




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What's going on? Developing reflexivity in the management classroom: From surface to deep learning and everything else in between.

'What's going on?' Within the context of our critically-informed teaching practice, we see moments of deep learning and reflexivity in classroom discussions and assessments. Yet, these moments of criticality are interspersed with surface learning and reflection. We draw on dichotomous, linear developmental, and messy explanations of learning processes to empirically explore the learning journeys of 20 international Chinese and 42 domestic New Zealand students. We find contradictions within our own data, and between our findings and the extant literature. We conclude that expressions of surface learning and reflection are considerably more complex than they first appear. Moreover, developing critical reflexivity is a far more subtle, messy, and emotional experience than previously understood. We present the theoretical and pedagogical significance of these findings when we consider the implications for the learning process and the practice of management education.




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It's Personal: An Exploration of Students' (Non)Acceptance of Management Research

Management educators often assume that research-based arguments ought to be convincing to students. However, college students do not always accept even well-documented research findings. Among the reasons this might happen, we focus on the potential role of psychological mechanisms triggered by scholarly arguments that affect students' self-concepts, leading them to engage in self-enhancing or self-protective responses. We investigated such processes by examining students' reactions to a research argument emphasizing the importance of intelligence to job performance, in comparison to their reactions to research arguments emphasizing the importance of emotional intelligence and/or fit. Consistent with our predictions, students were less likely to accept the argument for the importance of intelligence compared to the alternative, less threatening, arguments (i.e., the importance of emotional intelligence or fit). Further, acceptance of the argument about the importance of intelligence was affected by students' grade point average (GPA) and moderated by their emotional stability. Specifically, consistent with self-enhancement theory, students with lower GPAs were more likely to reject the argument for intelligence and give self-protective reasons for their responses, whereas students with higher GPAs were more likely to accept the argument and give self-enhancing reasons. Implications for future research and for management teaching are discussed.




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Financial Regulation and Social Welfare: The Critical Contribution of Management Theory

While many studies explain how social science theories shape social reality, few reflect critically on how such theories should shape social reality. Drawing on a new conception of social welfare and focusing on financial regulation, we assess the performative effects of theories on public policy. We delineate how research that focuses narrowly on questions of efficiency and stability reinforces today's technocratic financial regulation that undermines social welfare. As a remedy, we outline how future management research can tackle questions of social justice and thereby promote an inclusive approach to financial regulation that better serves social welfare.




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A Study of Anglo Expatriate Managers' Learning, Knowledge Acquisition, and Adjustment in Multi-National Companies in China

This study investigates Anglo expatriate managers learning, knowledge acquisition, and adjustment to the host culture when working within Anglo multi-national companies operating in China. A structural equation model based on data from 121 expatriate managers reveal that Anglo managers adjust more effectively when their learning styles are congruent with the demands of the host culture. Their levels of accumulated managerial tacit knowledge and adaptive flexibility were also associated with their learning styles which in turn led to more effective adjustment to the host culture. Implications for theory, global manager development, and expatriate management are provided.




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MANAGING THE RISKS OF PROACTIVITY: A MULTILEVEL STUDY OF INITIATIVE AND PERFORMANCE IN THE MIDDLE MANAGEMENT CONTEXT

Drawing on theories of behavioral decision making and situational strength, we developed and tested a multilevel model that explains how the performance outcomes of personal initiative tendency depend on the extent of alignment between organizational control mechanisms and proactive individuals' risk propensities. Results from a sample of 383 middle managers operating in 34 business units of a large multinational corporation indicated that risk propensity weakens the positive relationship between personal initiative tendency and job performance. This negative moderating effect was further amplified when middle managers receive high job autonomy but was attenuated in business units with a strong performance management context. We discuss the implications of these findings for research on proactivity, risk taking, and organizational control.




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Misfit and Milestones: Structural Elaboration and Capability Reinforcement in the Evolution of Entrepreneurial Top Management Teams

We examine how top management team (TMT) misfit, defined as discrepancies between the TMT's functional roles and the qualifications of the managers who fill those roles, affects the evolution of TMT composition and structure in a longitudinal study of entrepreneurial ventures. We distinguish two types of misfit - overqualification and underqualification - and study how each is associated with TMT changes. We further consider the moderating effect of firm development. Results reveal that underqualified TMTs hire new managers to reinforce existing capabilities whereas overqualified TMTs elaborate their role structures. However, achieving developmental milestones (i.e., obtaining venture capital funding and staging an initial public offering) is a critical contingency to TMT change: absent these milestones, firms neither hire new managers nor add roles, even when they seemingly need to do so. These findings contribute to knowledge of how TMTs and new ventures evolve by underscoring the importance of simultaneously attending to TMT composition and structure.




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MANAGEMENT EDUCATION BY THE FRENCH GRANDES ECOLES DE COMMERCE - PAST, PRESENT AND AN UNCERTAIN FUTURE

This essay presents a comprehensive briefing on the past and present of a business educational culture that is significantly different in ethos and structure to the widely known systems in the US and UK. That is the history and culture of the French Grandes Ecoles de Commerce. A brief reminder of extant literature on the utility of business education and its seeming misalignment with the competencies and skills as specified by practitioners is then given. Key pressures and trends on and within this system - such as internationalisation, accreditation and a greater emphasis on publications are identified and discussed. These threads are then combined in a partial replication of the work of Dierdorff and Rubin (2006; 2009). Specifically, information on 1582 classes from 542 programmes at the top Grandes Ecoles de Commerce is presented alongside further secondary data and then analysed in respect of alignment with Rubin and Dierdorff's identified behavioural competencies. We argue that whilst well intentioned, the outcome of these pressures may well be that inherent and historical strengths of great value are being discarded, and that the degree of irrelevance and misalignment between educational provision and required managerial competence will stay the same or even get worse.




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HOW INSTRUCTIONAL METHODS INFLUENCE SKILL DEVELOPMENT IN MANAGEMENT EDUCATION

Research concerning why and how to promote social interaction and learner reflection in management education and training is somewhat underdeveloped. In this investigation, we used a predictive, quasi-experimental design with 246 students from a business school in Colombia who were enrolled in 10 sections of a leadership course to examine expected effects of instructional methods that promoted different levels of social interaction and reflection on self-reported learning behaviors (dialogue and reflection activities), self-efficacy for class performance, and instructors' assessments of students' skill demonstration (team work, communication, influence, and work proficiency and effort). In comparisons to students participating in instructional conditions with less social interaction and fewer reflective activities, students participating in an instructional condition that promoted higher levels of these activities exhibited considerably greater student-student dialogue, instructor-student dialogue, and reflection. These learning behaviors in turn led to enhanced self-efficacy for class performance and skilled activity. In addition, students' perceptions of psychological safety partially mediated relationships between instructional method and dialogical and reflective activities. The implications of these findings for coupling action, dialogue and reflective activities in management education and training as well as avenues for future research are discussed.




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AGAINST EVIDENCE-BASED MANAGEMENT, FOR MANAGEMENT LEARNING

Evidence-based management has been widely advocated in management studies. It has great ambition: all manner of organizational problems are held to be amenable to an evidence-based approach. With such ambition, however, has come a certain narrowness which risks restricting our ability to understand the diversity of problems in management studies. Indeed, in the longer term, such narrowness may limit our capacity to engage with many real-life issues in organizations. Having repeatedly heard the case for evidence-based management, we invite readers to weigh up the case against. We also set out an alternative direction - one that promotes intellectual pluralism and flexibility, the value of multiple perspectives, openness, dialogue, and the questioning of basic assumptions. These considerations are the antithesis of an evidence-based approach, but central to a fully rounded management education.




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What David Foster Wallace can teach management scholars

Book Review




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THE OPERATIONAL AND SIGNALING BENEFITS OF VOLUNTARY LABOR CODE ADOPTION: RECONCEPTUALIZING THE SCOPE OF HUMAN RESOURCE MANAGEMENT IN EMERGING ECONOMIES

Labor codes have been voluntarily adopted and used by manufacturers in emerging economies for the past two decades, as a means of ensuring minimally acceptable or core labor standards for workers. However, far too little is known of the potential benefits from the voluntary adoption of labor codes to the manufacturer, and prior human resource management research has been virtually silent on the business implications of their use for emerging economy manufacturers participating in global supply chains. Drawing on previous work across multiple disciplines and proposing a framework that extends human resource management theory more explicitly and rigorously to the context of emerging economy manufacturing, I theorize and demonstrate that the voluntary adoption of a labor code may constitute an effective human resource investment in emerging economies in improving establishment-level employee outcomes and operational and financial performance. The hypotheses are tested using longitudinal data on a sample of apparel manufacturing plants in Sri Lanka. Implications of this study include providing insight into how to expand the scope and relevance of human resource management theory to better understand research and practice in emerging economies.




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Review: Global Leadership Practices: A Cross-Cultural Management Perspective

Do you teach anyone whom you would consider a member of the next generation of global leaders? If you answered "yes" to this question, you likely teach an audience within which many of its members already possess intercultural experience, have traveled widely, and perhaps speak several languages. These globally minded students demand in-depth learning approaches which help them prepare for complex global leadership settings. Global Leadership Practices is an excellent source of teaching materials and tools targeted to these learners.




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Review: Applied Crisis Communication and Crisis Management: Cases and Exercises

Over the past decade, the terms "crisis" and "crisis management" have become increasingly popular topics of interest for business professionals and management academics alike. According to the Institute for Crisis Management (2013), "Newsworthy business crises have been on a steady upward trend since 2009.




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An analysis of the math requirements of 199 CS BS/BA degrees at 158 U.S. universities from Communications of the ACM

The mathematics requirements for computer science (CS) students have been debated for decades. I began teaching in a CS program in 1983, and I recall similar discussions at that time. The debate has continued in one form or another




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Prison officer to The Voice star: 'I felt like Hannah Montana'

Hollie Peabody returns to work in the prisons service after getting to the semi-finals of The Voice.




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Man threatens to throw girl, 9, in Edinburgh canal

A man threatened to push a nine-year-old girl in the Union Canal as she cycled home from football training.




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RSWC #216, Mark Keefe, NRA Managing Director of Editorial & Public Affairs

If you have read any of the NRA’s magazines, watch American Rifleman, or have seen some shows on The Outdoor Channel or The History Channel, you have seen Mark Keefe for years.




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Management of Attention Deficit Hyperactivity Disorder (ADHD)




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“Learning from Our Allied Health” series: Physiotherapist Physiotherapy to complement management in cardiac rehabilitation