Dan Evans speaks to BBC Breakfast's John Watson before playing for Great Britain in the Davis Cup Finals group stage in Manchester.

Watch the best shots as Great Britain's Dan Evans beats Finland's Eero Vasa 7-6 (7-3) 6-2 in their opening Davis Cup tie.

Great Britain's Jack Draper smashes his racquet after losing the opening set against Canada's Felix Auger-Aliassime during their Davis Cup match in Manchester.

24-time men's Grand Slam champion Novak Djokovic says Jannik Sinner's doping case "is not helping tennis at all". Sinner, the men's world number one, was cleared of any wrongdoing after twice testing positive for low levels of clostebol - a steroid that can be used to build muscle mass - during the Indian Wells tournament in March. The World Anti-Doping Agency have appealed against the decision which said Sinner bore 'no fault or negligence' for the substance being in his system.

World number one Jannik Sinner says he is "surprised" by the World Anti-Doping Agency's appeal against the decision to clear him of blame after he twice tested positive for a banned substance.

Twenty years since he became the US Open boys' champion, Andy Murray is giving New York a miss and beginning retired life with a holiday in Spain.

In the build-up to the US Open, eventual men's champion Jannik Sinner was cleared of fault or negligence over two failed doping tests. Yet questions remain over the case.

News that Jannik Sinner, the men's world number one, had failed two doping tests stunned tennis. BBC Sport examines the key questions at hand.

BBC tennis correspondent Russell Fuller on Rafael Nadal's enduring rivalry with Roger Federer and his legacy in the tennis world.

Former Man Utd player Diego Forlan will make his professional tennis debut at the age of 45. This is how he has gone from football to the ATP Tour.

World number one Jannik Sinner praises Rafael Nadal after the Spanish legend announced he will retire from tennis later this year.

BBC Sport pays tribute to Rafael Nadal's incredible career and looks back at the 2008 Wimbledon final, after the 22-time Grand Slam winner announced he will be retiring at the end of the season.

As Rafael Nadal announces his retirement, BBC Sport looks back at the moment the Spaniard clinched his maiden Wimbledon title after an epic final against Roger Federer.

Novak Djokovic says he is shocked and overwhelmed by the news that his "greatest rival" Rafael Nadal will retire at the end of the season.

Jack Draper wins the biggest title of his career at the Erste Bank Open in Vienna as the British number one's breakout season reaches even greater heights.

Aryna Sabalenka continues her dominance over Zheng Qinwen with victory in the first match of the season-ending WTA Finals.

Aryna Sabalenka is looking to cap a superb year with a first WTA Finals triumph. Here's everything you need to know about the event - and cast your vote for the winner.

British number one Katie Boulter is comfortably beaten in straight sets by top seed Diana Shnaider in the final of the Hong Kong Open.

Aryna Sabalenka is the first player to secure a semi-final spot at the WTA Finals but her victory over Jasmine Paolini spells the end of the road for Elena Rybakina.

Zheng Qinwen crushes Jasmine Paolini to reach the WTA Finals last four as the already-qualified Aryna Sabalenka loses to Elena Rybakina.

Extending ATP Masters 1,000 events over two weeks has been a "backwards move", says two-time Grand Slam finalist Stefanos Tsitsipas.

Coco Gauff continues her stellar week with victory over world number one Aryna Sabalenka to set up a WTA Finals showpiece against Zheng Qinwen.

Jannik Sinner is looking to cap a superb year with a first ATP Finals triumph. Here's everything you need to know about the event - and pick your tip for the title.

Britain's Cameron Norrie is unable to finish a frustrating season on a high as he loses to France's Benjamin Bonzi in the Moselle Open final.

Coco Gauff shows supreme determination to come from behind against Zheng Qinwen to win the season-ending WTA Finals.

World number one Jannik Sinner brushes past Alex de Minaur after Taylor Fritz defeats an irate Daniil Medvedev as the ATP Finals begin.

Something for if you’re stuck overthinking something: Very few decisions are permanent. Almost all decisions can be reversed, altered, or adjusted.

There are 3 things you need to accomplish your goals: (1) a clear goal; (2) a winning action plan; and (3) consistency. For things where you are just getting started, you may not yet know what your winning action plan is. When this is the case you need the right blend of iteration and feedback […]

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England replace injured duo Tom Curry and Immanuel Feyi-Waboso in their 36-player squad preparing to face South Africa in the Autumn Nations Series on Saturday.

How Steve Borthwick's England react to another defeat will be critical with world champions South Africa up next, says rugby union correspondent Chris Jones.

England's review of their last-gasp defeat by Australia was "brutal" but exactly what the squad needed, says wing Ollie Sleightholme.

Former scrum-half Matt Dawson on what England should learn from their agonising last-gasp defeat by Australia.

Ahead of Friday's autumn Test, former Ireland wing Andrew Trimble looks back on the team's historic win over the All Blacks in Chicago in 2016.

Senior coach Richard Wigglesworth says the pressure for England to get results is all part of the privilege of representing the national side.

For most business owners, the main reason why they would outsource their call center services is that it’s usually the least expensive option. Be that as it may, there are several factors that go into the final cost of doing so—including the type of call center, its location, and the […]

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You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing […]

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Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

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Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in […]

The post Intelligent IVR: What it Can (and Can’t) Do…Yet appeared first on .

Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead.  Below, we’ve put together four of […]

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In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online […]

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Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press can spread quickly through news, social media, and other digital outlets, this practice has arguably never been more important than it is today.  What Reputation Management Includes Here are […]

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White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf.  In some cases, certain […]

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As a celebrity or public figure, society holds a magnifying glass to everything you do. With the world hanging on to your words and actions, it’s no surprise they’ll spin things to suit their world views, take quotes out of context, or paint you in a negative light every chance […]

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