A silent crisis of ‘serial returns’ is eroding retail profit margins as uncovered in the Annual Returns Benchmark Report 2024* conducted by returns specialist ZigZag, in partnership with Retail Economics, accounting for 1 in 10 (11% of) online shoppers that make returns, are generating a quarter (24%) of all online non-food returns.

By Luke Alexander, freelance writer.

In today's digital landscape, social media has become a pivotal tool for eCommerce businesses looking to thrive in a competitive market. With 5.17 billion active users, social media is essential for businesses aiming to grow and sustain their presence.

DHL eCommerce UK has made two new appointments to its management team, drawing on experience from the retail industry to further align DHL’s services to the evolving eCommerce market.

While discounts and sales events have long been associated with holiday shopping, new data from e-commerce provider Visualsoft reveals that consumers are motivated by more than just deep discounts when it comes to their seasonal and gifting purchases.

Screenshot from the site of Japanese company K.K. Mirai Genomics The Moscow Healthcare Department purchased more than 50 devices and hundred of thousands of test systems for SARS-CoV-2 coronavirus from a company called Medpromresurs. This sounds like good news, if it was not for the dodgy reputation of the company. Thieving businessmen are trying to cash in on the disease that their compatriots suffer from while keeping an eye on the funds from the state budget too. US funded Radio Liberty investigated the Moscow's purchase, that got links to 2019 scandal in Tatarstan. The story began in September 2019. During the Eastern Economic Forum, which was held last autumn, a little-known Japanese company K.K. Mirai Genomics promised to invest 2.5 billion rubles ($30 million) in the production of a diagnostic system for infectious diseases in the Republic of Tatarstan. The systems were supposed to be subsequently acquired at the expense of mandatory medical insurance - the state budget that is. Russian company PharmMedPolis-RT acted as a partner on the Russian side. Taliya Minullina, the head of the Agency for Investment Development of the Republic, put her signature on the agreement for the production of biochips for the diagnosis of influenza. The story was highlighted by a lot of Russian media for its connection to corruption and money-laundering issues. The chips were allegedly patented in Europe, the USA and Japan (coronavirus was nowhere near back then). Strangely enough, the supposedly patented trademark for the LifeRing molecular diagnostic system that consists of disposable chips is not manufactured in any of the above-mentioned countries. Moreover, as the Versia found out, the company's offices in Japan and the United States are located in cheap Class B office buildings, which does not go along with the promise to invest 2.5 billion, because a company like that simply does not have that much money.  However, methods for rapid diagnosis of influenza are not just being developed in our country - they are already in practical use. Moreover, the time that is required for testing biomaterial is even shorter in comparison with the time period that foreign-made chips need for the same purpose.  K.K. Mirai Genomics was a very little-known company indeed: it did not even have a website at the time when the deal was signed. Mirai never provided any specifications and descriptions of the technology, nor did it say anything about the results of clinical trials. Such facts did not stop the authorities of Tatarstan, though. 

With the continuous and rapid evolution of the technological era, digital currencies are gaining popularity daily. They have been gaining traction from the past half-decade. Despite the fluctuations in bitcoin and other cryptocurrencies' value, more and more people start seeing cryptocurrency as a profitable investment. For instance, if we talk about Bitcoin, one of the most popular types of cryptocurrency, it has taken over the digital currency market. If we further discuss its fame, you'll see that it is being used in some of the biggest business names around the globe, including Microsoft, Overstock, and AT&T, now accept it as a method of payment. Here, you might be thinking, why do people use cryptocurrency and cryptocurrency wallets? What are their pros and cons? Is it worth investing in cryptocurrency wallets in 2020? If you have such questions, get them answered here. But first, let us tell you about the MOST USEFUL cryptocurrency wallets. A lot of wallets are designed solely for the storage of cryptocurrencies. At a time when there was a peak in online currency exchanges and thefts, there was a need to create a wallet that will provide ultimate protection. OWNR Wallet is one of the safest bitcoin wallets to buy crypto in 2020. It helps people in keeping their digital money safe from external threats. Along with security, OWNR Wallet offers a variety of useful features for both holders and traders.

Many foreign companies, including oil and gas enterprises, are leaving the Russian market due to high risks associated with the sanctions war between Russia and the West. In addition, it will be too difficult for them to withdraw their income from Russia abroad, economist Marcel Salikhov believes. At the same time, oilfield service companies that used to work in Russia back during the days of the USSR, will stay in the country, he added, lenta.ru reports. It is up to company administrations to decide whether they want to leave the Russian market or not. The sanctions that were imposed on Russia following the military operation in Ukraine do not limit their participation in the Russian economy. Russia's response to Western sanctions may in one way or another affect the position of foreign companies in the country, especially with regard to strategic sectors of the economy. In addition, Putin banned foreign companies from withdrawing their funds abroad to parent companies. All this combined has tarnished the assets.

On March 8, McDonald's fast food restaurant chain announced a temporary closure of all of its restaurants in Russia. It goes about 850 outlets that employ 62,000 employees. McDonald's CEO Chris Kempczinski said that employees would still be paid their salaries during this period, but did not specify for how long and in what amount. McDonalds' decided to suspend its activities in Russia due to the ongoing crisis in Ukraine as the company cannot ignore the human suffering. Starbucks coffee chain made a similar decision the same day. Starbucks CEO Kevin Johnson said that all activities in Russia were suspended, including all shipments of all products.

Russia's refusal to pay $50 billion to former Yukos shareholders will lead to new investigations.On March 31, the Moscow City Court will consider an appeal, which was filed against the ruling to pay $35 million to former Yukos shareholder Alexey Golubovich by his ex-wife Olga Mirimskaya. Allegedly, she received the money for the sale of Yukos shares 15 years ago, and her ex-husband asked for his share as part of the divorce proceedings that have been ongoing for the last ten years. These are unusual demands as Mirimskaya has never owned shares in the oil company. In addition, Golubovich was not only its shareholder, but also served as the director for strategic planning and corporate finance at OAO NK Yukos and was aware of all information related to the financial dealings of the oil giant. A journalistic investigation conducted by Pravda.Ru showed that Alexey Golubovich likely still works in close collaboration with other ex-owners of Yukos. Alexey Golubovich, a former shareholder of Yukos oil company, and Olga Mirimskaya, the chairwoman of the Board of Directors of BKF Bank, divorced in 2012, but the litigation over the division of their marital property continues to this day. Olga Mirimskaya is the founder of the Russian Product Company. She is also President of BKF Bank. Mirimskaya is charged with giving a bribe — two vehicles worth a total of 3.25 million rubles — to Yury Nosov, an investigator at the Moscow Region Department of the Investigative Committee in 2017. He handled the case, in which she appeared as a victim in connection with the kidnapping of her daughter. Nosov and Mirimskaya were arrested in the bribery case. They plead not guilty, claiming that the case has been initiated under false pretences with malicious intent. "According to the defendant, the case was initiated by Alexey Golubovich, as well as by her former common-law partner Nikolai Smirnov, a co-owner of the Golden Crown payment system, as an act of revenge for the return of her daughter, in order to seize her property," Mirimskaya's lawyer Alexander Chernov said.

Rising global commodity prices and falling economic growth around the world are the result of the decision by Biden and his European "acolytes" to declare economic war on Russia. The U. S. and the European Union announced tougher sanctions against Russia because of the "Bucha incident" without an international investigation. Nevertheless, as Pravda previously wrote, the "atrocities in Bucha" were most likely staged by the Zelensky regime. The economic war of Western civilization against Russia has in any case been declared and its goal is clear: the complete destruction of Russia, the seizure of its territories and natural resources. Most likely, the total energy blockade of Russia will only intensify, throwing the world financial markets into chaos.

The losses that American, European and Japanese companies have suffered after they left the Russian market are evaluated at tens of billions of dollars, RIA Novosti reports. Since the beginning of the special operation in Ukraine to the present, foreign companies have lost a total of $70 billion. Companies of the fuel and energy complex have suffered the biggest losses. Many companies in this sector have deconsolidated and devalued Russian assets by ceasing to report the results of their activities in the country, they have not completely stopped working in Russia. For example, the UK-based BP, having made a number of statements about its decision to withdraw from Russian projects, was forced to retain shares in local assets. According to Putin's decree from August 5, shareholders from unfriendly countries will no longer be able to make transactions with shares in companies of strategic significane, fuel and energy companies and banks without the consent of the state. In its report for the first quarter of 2022, BP depreciated Russian assets in the amount of $25.5 billion, but it did not take practical steps to exit the projects.

Retail theft in the U.S. is reaching critical levels, costing businesses around $100 billion annually. While shoplifting and various forms of employee theft are rising, a particularly challenging issue is "sweethearting."

By Gareth Hunt, freelance writer.

One of the world's most important currencies is information. That information could be about anybody and anything and may be used in a million different ways. With this much personal information people put on the internet, it becomes effortless for cyber criminals to get that information and perpetrate identity thefts.

By Jo Bradley, Business Development Manager at Sparck Technologies.

Companies can be schizophrenic about packaging and its costs. On the one hand, product packaging is closely scrutinised – a battleground between buyers seeking to drive costs down and marketers looking for ever greater impact and ‘shelf appeal’.

72% of FTSE 100 companies list threats to their supply chains amongst their principal risks, shows new research by supply chain management consultancy INVERTO, part of Boston Consulting Group.

By Georgia Leybourne, Chief Marketing Officer, Linnworks.

Success in ecommerce and retail today hinges on consumer convenience. It is fast becoming a powerful tool in the e-commerce industry, transforming the way businesses engage with their customers and increasing sales through social commerce.

Russia's Vkusno i Tochka (Tasty and That's It) fast food chain, which appeared n the country instead of McDonald's, will have meal combos for children similarly to Happy Meal, the company's press service told RBC. The sets will be called "Kids Combos." The company will remove toys from the sets to replace them with books. The new products will be available at restaurants of the network from December 12 in Novokuznetsk, Novosibirsk, Berdsk, Barnaul, Tomsk, Kemerovo and Krasnoyarsk. Kids Combos will be available throughout Russia starting from January. Kids Combos will include nuggets, cheese snacks, classic burgers, salads, carrot sticks and apple wedges, as well as a drink of choice, a representative of Tasty and That's It said.

The Arbitration Court of the Nizhny Novgorod region arrested all assets of German automaker Volkswagen in Russia, Interfax reports. Since March 17, Volkswagen has been banned from conducting any registration actions, such as actions to liquidate, reorganise or change the composition of participants, increase and decrease the authorized capital of the Russian subsidiary of Volkswagen and its legal entities. Volkswagen's assets in Russia ere banned following a court appeal from Russia's GAZ automobile group from March 14. The document was published in the file of arbitration cases.

Reckitt Benckiser, a British company that produces, among other things, Durex condoms, decided not to leave the Russian market, Baza Telegram channel said with a reference to an anonymous source. The UK-based company does not intend to either wrap up its business or transfer it to anyone. Former CEO Laxman Narasimhan, who left the company in September 2022, earlier spoke about Reckitt Benckiser's pullout from the Russian against the background of the crisis in Ukraine. Reckitt Benckiser manufactures and distributes a variety of products in more than 200 countries of the world. It is widely known for such brands as Vanish and Cilit Bang cleaning products, Nurofen pain reliever, Strepsils cough drops and Durex condoms.

Tinkoff's new headquarters occupies ninety thousand square metres in two high-rise towers — of 13 and 20 storeys — at the AFI Square business centre on Gruzinskiy Val. Called Tinkoff Space, the company's new headquarters is designed in the style of Western big tech firms such as Google and Amazon. It includes a flexible workspace, a private clinic offering a full range of healthcare services, cafes and restaurants, a consumer services centre, a beauty salon, a free-of-charge fitness centre for company employees, as well as relaxation areas: a green garden space filled with real plants, norki (dedicated rest areas) and meditation rooms. According to Stanislav Bliznyuk, Chairman of Tinkoff's Management Board, the company decided to relocate due to its growing headcount:

Gold prices rose to a record high on the Chicago Mercantile Exchange (CME) on April 1, RBC reports with reference to data from the trading platform. June contracts for the supply of gold rose in price by 2.14 percent, to $2,286 per ounce. The price neared the level of $2,300 and reached a new all-time high. Gold is rising in price amid expectations for the US Federal Reserve to cut the rate in June, Warren Patterson, head of commodity strategy at ING Groep NV said.

Nornickel's plans to move copper plant production to China have raised questions both in the government and among experts. In April, Nornickel (Norilsk Nickel) announced plans to "create a joint venture with international partners and transfer part of the copper plant's capacities from Norilsk to China." The copper plant will continue to operate "modern copper concentrate preparation facilities and industrial 3D printers." "We are transferring our environmental problems, settlement problems, problems of market access and customization of our goods for the consumer market to where they can be solved most effectively — to China," Vladimir Potanin, co-owner of PJSC MMC Norilsk Nickel said in an interview with Interfax.

Omni-ID, the developer of passive industrial radio frequency identification (RFID) tags, used by major global organisations for monitoring the location and identity of assets, has appointed Amir Mobayen as Chief Revenue Officer.

Offering insights into the most effective, tried and tested approaches to managing retail risk, supplier of loss prevention solutions and retail technology, Checkpoint Systems UK, has revealed the conference agenda for its upcoming appearance as title sponsor at Retail Risk London on 22 July 2021.

The premium quality barcode and RFID solutions provider inotec is currently producing 40 million RFID identification cards for a market-leading international discount supermarket chain. The exceptionally large RFID card order was placed after the discount supermarket’s strategic decision to install new crate track and trace systems. 

Special Technology Report on Mobile Computing /Automatic Identification and Data Capture (AIDC).

RetailTechnologyReview.com.com spoke with leading spokespeople within the vendor and analyst community about current trends and developments within the automatic identification & data capture (AIDC)/mobile computing solutions space, including those related to modern supply chain challenges and omnichannel.

By David Burns, freelance writer.

Radio frequency identification (RFID) is an identification system that works through radio frequencies that can track and identify authorised entry tools such as fobs and key cards. Not only is RFID a significant security measure, but it also provides your team with a reliable and efficient method of access.

By Bryan Luna, freelance writer.

Read on to learn the different types and features present in various barcode scanners to make the right decision for your business and employee needs.

Following a record year in 2022, real-time data capture, printing, mobility and voice-directed solutions specialist, Dakota Integrated Solutions, has again exceeded projected revenue and growth targets during 2023.

2022 was the second highest year of activity in the global self-checkout market, according to a brand-new report from RBR Data Services, a division of Datos Insights. Global EPOS and Self-Checkout 2023 shows that with an ever-wider range of retailers embracing the technology, competition in the market remains fierce.

There were more than two million programmable EPOS units delivered worldwide last year, according to Global EPOS and Self-Checkout 2023, a brand-new study from strategic research and consulting firm RBR Data Services, a division of Datos Insights.

Competition between vendors to provide POS software remains fierce, with more than 125 suppliers working with major retail and hospitality chains, according to Global POS Software 2023, the latest study from strategic research and consulting firm RBR Data Services, a division of Datos Insights.

Cleveron, a click-and-collect automation solutions innovator, is proud to launch a modular outdoor parcel locker, Cleveron 355. The newest solution is specially engineered for DIY and home furnishing retailers, enabling the automated handover of extra-large items.

Aptos has announced that EE is introducing a new cloud-based POS solution from Aptos in its retail stores. The technology will enhance EE’s customer engagement capabilities and reduce the IT infrastructure footprint in each store. 

SUZOHAPP – a global market leader of software and hardware payment management solutions – will be exhibiting at EuroShop, the world’s largest retail trade fair from February 16-20 in Dusseldorf, Germany.On display at booth #6A75 will be the market leading CashComplete™ line of payment management solutions.

Most of us have used a self-service, multi-user kiosk at some point in our lives, to purchase train tickets, to select our burger at a fast food restaurant, to pay for parking in a multi-story car park, to check-in at a hospital or airport to name just a few.

The question is, will COVID-19, or possibly some future virus strain make people reluctant about using these now necessary machines

Wirral-headquartered Evoke Creative, a design-led manufacturer of interactive digital solutions, has developed a series of innovative new products which address the challenges faced by its blue-chip client base as they re-open for customers and employees.

By Ed Smith, freelance journalist

Self-checkouts have proven to be an increasingly popular option for shoppers to take control of their own scanning of items. It can feel a little quicker and allows you to scan then pack your goods at your own pace rather than trying to keep up with a cashier.

Ras Al Khaimah Economic Zone (RAKEZ) has tied up with RAKBANK to facilitate the opening of bank accounts for RAKEZ clients through a digital kiosk within its one-stop shop service centre in Al Hamra, Ras Al Khaimah. The new kiosk allows clients to complete their application on the spot, without the need to visit a RAKBANK branch.

Smart Volution is launching a new addition to its Register family of POS solutions at the National Convenience Show at the NEC Birmingham on the 25th to the 27th of April 2022.

The Ergonomic Solutions Group, the designer and manufacturer of technology mounting solutions, has launched the SpacePole Kiosk – described as a multifunctional platform with maximum flexibility for a wide range of self-service applications including self-check-in/check-out, self-ordering, endless aisle, product display & advertising, ticketing, click & collect and many more.

imageHOLDERS’ bespoke kiosk technology has helped ViewPoint Feedback develop a new range of touchless self-service solutions ­- ensuring customers, employees, patients and students continue to leave vital real-time responses.

New Look has rolled out return kiosks in partnership with ZigZag Global, provider of technology-driven retail returns solutions, across a selection of New Look stores.

Advantech, provider of AIoT platforms and services, has launched ARK-3533, a compact fanless edge computer tailored for kiosk and robotics applications.

EKM, the software solutions provider for simplified managed print, remote service automation, and anything-as-a-service (XaaS) subscription enablement, has entered into an international partnership with Global Document Lifecycle Solutions Integrator, @DOCS, an end-to-end provider for document, records, print and visitor management solutions.

Across the globe, enough food is produced to feed 10 billion people, yet hunger and famine still prevail. Each year, around 931 million tonnes of food is wasted following production and processing; of this, 569 million tonnes (61%) is consumer waste, and 118 million tonnes (13%) comes from retail.

Leibinger introduced what it describes as the world’s first intelligent coding & marking system – the IQJET – on May 3 in Düsseldorf, the day before the opening of the interpack trade show.

The low migration inks market size is projected to be worth US$ 1.4 billion in 2023. The market is likely to surpass US$ 2.8 billion by 2033. It is expected to showcase growth at an impressive CAGR of 6.9% during the forecast period.

On 26th June 1974, retail history was made with the scanning of the first-ever linear barcode. It started as a method to help supermarkets facilitate price look-up at the point of sale (POS) and has now become the common standard for commerce the world over, with global specifications managed by the international standards organisation GS1.

BIXOLON Europe GmbH, a subsidiary of BIXOLON, the manufacturer of advanced receipt, label and mobile printers, has entered into a partnership with ACS Postal Services (ACS), the Greek courier service provider.