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Does the time you land or get off the plane count for EU flight compensation?

We were put over the three hour delay time which entitles us to compensation after we landed at Amsterdam, are we still due a payout or is it based on when the plane touches down?




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Do you need a transit visa for a connecting flight if you don't leave airport?

One couple turned up at Heathrow Airport for their flight to Pittsburgh, Pennsylvania via Toronto - but were refused boarding for not having a transit visa for Canada.




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Screwfix fixed a shower the right way: Consumer Fightback

Abigail bought a shower from Screwfix for £119.99 and when Triton refused to repair it, the retailer stepped in and treated the customer right. Here's how to get the same result




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ASK TONY: STILL waiting for £800 refund after Corsica crash in 2017

My son rented a vehicle in Corsica in July 2017 and was involved in a minor accident which was not his fault. Enterprise Corsica, the car hire firm, has not repaid his €950 excess.




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ASK TONY: Scammers stole £3k but Tesco said I was too late to complain

I was contacted regarding potential fraudulent activity on my Tesco Mastercard in early October 2019. In total, £3,700.20 of illicit transactions were refunded.




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RUTH SUNDERLAND: Markets will ride out the Corona Virus crisis

The recent stock market falls have been the worst since the financial crisis and, just as then, we are in new and sobering territory.




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Why is my renewal quote for car cover higher with LV= than ABC?

I received my renewal quote from LV= and it was too much so I decided to switch to ABC. However, I found out ABC is owned by LV=. How can the prices be so different?




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I've accidentally sent money to the wrong bank account, can I get it back?

I transferred some money to someone who was doing some work in my garden and unknowingly and rather stupidly managed to get the account number wrong.




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TONY HETHERINGTON: ScottishPower's billing shambles may bankrupt us

P.S. writes: I am secretary of a not-for-profit charity. ScottishPower for some reason reduced the utility payments for our premises from £748 a month to just £1.




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Coronavirus: What should be included in my travel insurance policy?

I have booked a family ski holiday to France in April and we have every intention of still going, despite coronavirus. What do I need to check for to see if I am covered if the trip gets cancelled?




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It's worth digging...your PPI claim comes to £2,579 

Ms B.M. writes: I had a Barclaycard, and I believe there was PPI automatically included, so I asked a claims company to look into this for me.




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Can I get a season ticket refund now Covid-19 makes me work at home?

I have an annual train season ticket which cost just over £5,000. However, I now have to work from home until June 2020. Can I get a refund or delay the ticket until I am back to work?




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'Bulgarian "crypto firm" stole £5,680 from my account': TONY HETHERINGTON investigates

I was contacted by Xtraderfx and told that it would transfer my frozen credit balance of £680 to my NatWest credit card. I agreed and gave my card details.




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Is a plumber allowed to fix our boiler during coronavirus outbreak? 

Our boiler has been playing up since the weekend and we ideally need a plumber to come over and check it over. Are engineers able to come out to do necessary maintenance?




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NORTH AMERICAN INCOME: The fund that Trump needs to succeed 

Not even the somewhat conservative portfolio underpinning investment trust North American Income has protected shareholders from the sharp market correction.




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I moved flat last weekend, during the coronavirus outbreak. Can I get my deposit back in 10 days?

I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days?




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ASK TONY: Husband's birthday Beatles treat fell victim to coronavirus

For my husband's 50th birthday I booked an apartment in Liverpool via Booking.com. He wanted to see all The Beatles memorabilia and we had tickets to see the tribute band.




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From dentist bills to holidays: Your key coronavirus questions answered

Can your employer force you to take your eight outstanding days of holiday amid the lockdown? Sarah Bridge talks to the experts to get the answers.




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ASK TONY: Metro bank froze my account and it has £30,000 stuck in it! 

Despite my repeated calls and a letter to Metro Bank's chief executive, it was almost a month before it wrote back asking for proof of address and details of my travel for the past 6 months.




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What can I do to cool down my one bed flat now the weather is getting hotter and I'm stuck inside? 

I live in a small, one bed, second story flat. As the weather is getting hotter, so is my flat. What are the best methods, aside from opening windows, to cooling it down?




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Should I now wash my clothes at 60 degrees to help beat coronavirus?

Someone told me the other day that I should now be washing all clothes at 60 degrees to kill viruses such as coronavirus. Should I wash at 60? And if I do, how much extra would this cost?




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Is it possible for companies to rotate their furloughed staff?

I wanted to know if it would be possible for companies to rotate the staff they have on furlough so we can all have a chance of earning our full salary - at least for a while?




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TONY HETHERINGTON: 'Please help...we just want to stop living in fear of Scottish Power'

My account with Scottish Power has been under review by the energy supplier for more than 18 months, as it insists we owe more than £7,000. The company claims we have not paid since 2013




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Can I get a divorce maintenance payment holiday due to coronavirus?

I run three rural pubs which are all closed and may not open again. I cannot afford to keep up my payments. What can I do?




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£186 vanished after my Wayfair account was hacked: ASK TONY

The homewares website Wayfair emailed to inform me my account details, including had been changed. I tried to check my account but my password had been changed.




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How dare food snobs give Arctic Roll the cold shoulder

Jan Moir picked out a selection of retro British puddings, after BBC Radio 4 Woman's Hour presenter Jane Garvey, was forced to apologise for claiming that Arctic Roll is a 'low-level pudding'.




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Hard-up parents complain that their children are missing out on BBC's Bitesize homeschooling lessons

Families without a TV licence said they cannot access some of the BBC Bitesize Daily's video content, which is available each week day on BBC iPlayer and via the red button at 9am.




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Computer says YES! Little Britain revival has BBC Big Night In viewers demanding a new series

The BBC's Big Night In kicked off on Thursday evening to raise funds for Children In Need, Comic Relief and the battle against COVID-19.




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BBC's Big Night In viewers rejoice as Miranda reunites with former co-stars

BBC's Big Night In viewers rejoiced as Miranda Hart reunited with her former co-stars for a special sketch on Thursday evening during the fundraiser.




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BBC's Big Night In: Catherine Tate reprises her iconic role as schoolgirl Lauren

Catherine Tate reprised her much-loved role as schoolgirl Lauren Cooper alongside David Tennant during the BBC's Big Night In on Thursday evening.




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BBC's Big Night In: Corrie's Liz McDonald gatecrashes EastEnders quiz

The landlady (Beverley Callard) appeared to rub The Queen Vic's landlady Linda (Kellie Bright) the wrong way during BBC's charity fundraising event, Big Night In, on Thursday.




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The Big Night In viewers express concern over Peter Kay after he 'looks unwell'

The comedian, 46, appeared in a clip from his Bolton home to introduce his track Is This The Way to Amarillo.




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BBC's Big Night In: The Body Coach Joe Wicks can barely manage three sit-ups and orders a pizza

The fitness guru, 33, tried his hand at comedy with a hilarious sketch featuring a lazy pizza ordering PE teacher during BBC's charity fundraising event, Big Night In, on Thursday.




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A minute-by-minute account of VE Day

News of the German surrender spread around Britain during the afternoon and immediately bunting and flags appeared in the streets.




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Former BBC Radio 4 presenter Richard Sanders dies, aged 62, after catching coronavirus in hospital 

Mr Sanders, who presented the programme Farming Today until 1998, died after contracting COVID-19 while in hospital, current presenter Charlotte Smith said on Saturday.




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Shops will have to enforce rules when lockdown is eased to support police, warns ex-chief constable

Sir Peter Fahy, former Chief Constable of Greater Manchester Police, told BBC Breakfast today that police do not want to get drawn into 'game' of counting the number of people in each household.




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Strictly Come Dancing could be postponed until next year

Strictly Come Dancing fans could be bitterly disappointed this year as the coronavirus pandemic threatens to wreck the hit BBC show's filming schedules.




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Germany's intensive care bed capacity been key to country's low death rate says foreign minister

Germany's foreign minister Andreas Michaelis has revealed that the country has 40,000 intensive care beds, 30,000 of which could be used with ventilators.




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Strictly bosses fear 'professional dancers could be locked out of Britain amid coronavirus pandemic

Strictly Come Dancing bosses reportedly fear that some professional dancers could be locked out of Britain amid the coronavirus pandemic.




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Kevin Clifton reveals Strictly Come Dancing bosses REFUSED to let him dress as Edward Scissorhands

The professional dancer, 37, revealed on his podcast that Strictly Come Dancing bosses refused to allow him to dress as Edward Scissorhands for the Halloween specials.




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Jodie Comer to star in remake of Alan Bennett's Talking Heads

The BBC are remaking Alan Bennett's monologue masterpieces, Talking Heads, recruiting the likes of Jodie Comer and Imelda Staunton.




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Clip of BBC correspondent appearing in a spoof sex scene removed

BBC Ireland correspondent Emma Vardy filmed the clip with her boyfriend Aaron Adams as part of a parody of Queen classic I Want to Break Free to raise money for the NHS.




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Coronavirus UK: Government taken to task for PPE failure

The Panorama investigation which aired last night accused ministers of counting 547million individual gloves, instead of 273.5million pairs, to fiddle PPE numbers.




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Jack Monroe transforms her shed into a TV studio she can cook in 'using stuff from skips'

BBC Daily Kitchen Live star Jack, 32, said she'd spent less than £60 on the 48-hour project to transform her unloved garden shed into a TV kitchen.




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The Greatest Dancer has been AXED as ratings plummet following the BBC show's second season

It was confirmed by the BBC on Tuesday that the dance competition show would not return,  after it was reported that it had been dropped by the channel following dwindling ratings.




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Gemma Collins reveals vile trolls filmed her in the gym and posted footage online

Gemma Collins has revealed her heartbreak after vile trolls secretly filmed her in the gym and posted the footage online with the caption 'look at this fat pig.'




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Kate and William feel 'responsible' for helping and 'comforting people' during the covid-19 pandemic

Ingrid Seward, editor-in-chief of Majesty magazine, told The Sun that Kate Middleton, 38 and Prince William, 37, are determined to use their influence to benefit the royal family.




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Documentary following Prince William over the course of a year will air on the BBC

The one-off programme, currently titled Tackling Mental Health With the Duke of Cambridge, will see the prince examine 'men's mental health through the prism of football'.




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Family TV viewing is back thanks to Covid-19 crisis, says BBC Two boss

Patrick Holland, controller of BBC Two, spoke after the BBC told its staff that the corporation will have to make savings of £125 million this year after coronavirus affected its income.




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Colonel Tom Moore revealed he appeared on Blankety Blank aged 63

Colonel Tom Moore's incredible National Health Service fundraising attempt isn't his first brush with fame, as it's revealed he previously appeared on Blankety Blank.