Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

Head coach Warren Gatland says he is happy to field the pressure of questions on his future after guiding Wales to a 10th successive international defeat.

Lloyd Martin could not be torn away from music he passed on the route, says his mum Ceri.

Lloyd Martin, who has Down's syndrome, runs the New York Marathon after a record-breaking London run.

The first minister's endorsement for the Democratic nominee was called "appalling" by Trump's business.

LME has acquired the Loch Ness Marathon and Festival of Running and Etape Loch Ness.

Extra officers were deployed in the city in the aftermath of two reported public attacks on women.

Stephen Mooney from Londonderry was arrested when police saw him pay a man for drugs.

John Deery, who is alive due to a series of events and some strangers, is backing a defibrillator campaign.

Crowds gather at Douglas cenotaph in its 100th year to pay tribute to those killed in world wars.

Rita Purves was just 13 when she first took a seat at the organ in Morebattle in the Borders.

Chancellor Rachel Reeves has announced a raft of changes to taxes and spending in the Budget.

Politicians at Stormont and across the island of Ireland react to the US election result.

Under co-option, parties can fill vacancies in the assembly and councils without holding a by-election.

Good progress is being made in talks with Brittany Ferries, Deputy Neil Inder says.

Registered childcare providers in Wales won't have to pay business rates, says the Welsh government.

Sue Hill will not receive a settlement after "systemic cultural failings" in her department.

Coroner Joseph Turner says the man's medical cause of death could not be ascertained.

Justice Hall returns to her old primary school to encourage children of all backgrounds to try the sport.

Bernard and Joan O’Malley, who founded a leading produce firm, died within days of each other aged 88.

Esther Ghey says her daughter had wanted "everything pink" for her 18th birthday.

Hartlepool Borough Council is told Intro Bar started operating despite no planning permission.

Colby Bishop has described the months that followed his open heart surgery as "horrific" after making a goalscoring return to the Portsmouth team.

The wooden boat took on water very quickly as it tried to navigate the harbour in the early hours.

Anti-pollution campaigners joined Southern Water at a public meeting in Newport.

Barnsley black belt Mayon is still awaiting the outcome of his citizenship application from 2020.

Mayon's karate championship dreams ‘jeopardised’ due to pending passport application

Blackpool's £65m regeneration depends upon planning permission being granted, a public inquiry hears.

The facility was given planning consent by West Berkshire Council in August 2022.

It follows 8,000 residents sharing their views on fortnightly waste collections.

Potential industrial action over the plans have now been called off by a doctors union.

The Labour MP for Hitchin, Alistair Strathern, reacts to the blaze in Wallace Way.

The business says it is welcoming public feedback on the proposal.

Indoor markets are having to reinvent themselves to survive the rise of online shopping.

Bank of England interest rates affect the mortgage, loan and savings rates for millions of people.

Interest rates were cut to 4.75% but the Bank expects inflation to creep higher after last week's Budget.

Bournemouth schoolboy Lucas , 15, was called up to the England junior squad earlier this year.

The Poole Pirates win speedway's SGB Championship after beating the Oxford Cheetahs.

Terry Clarkson and his granddaughter, Olivia, have raised thousands for the Royal British Legion.

Coventry author Alex T Smith shares where his writing journey began.

The world champion Georgia Routledge says she only took up the sport last year.

Live Drive, SDrive, Project M, Folders, FolderShare, Windows Live Sync, Live Mesh, SkyDrive, OneDrive. Yes, Microsoft has been at this file syncing game for a long time. The company bought FolderShare back in November of 2005, and has been …

Last Friday (19th July 2019) an independent artist’s debut single was placed at the top of Spotify’s New Music Friday playlist and Apple Music’s Best of the Week playlist in the UK. Not only that but at the time of writing this, 5 days later the song is in a total of 54 Spotify editorial...

We all know that getting a song added to an editorial or algorithmic playlist on Spotify can help boost streams and lead to more fans discovering your music. It’s well documented that you need to submit your upcoming releases for editorial submission via either Spotify For Artists or Spotify Analytics. But how do you get...

This is an exceptionally long post detailing pretty much everything I learned at an event shortly before Christmas at Meta’s offices in San Francisco. I’ve been delayed in writing it up because of traveling back to the UK for Christmas and other commitments – and because I wanted to capture everything. It’s roughly written, and […]

The Londoner, The London Spy, London Centric...

What was this Aston Martin mechanic thinking during the Brazilian Grand Prix weekend? Can you come up with the best caption for this picture?

Party platform calls corporate welfare ‘unsustainable,’ but its policies are a different story

Trying to entice businesses is expensive and ineffective

Google's Store Ratings have been helping US merchants highlight the high quality experiences other shoppers have had right from Search, and we're now bringing store ratings to English-language shopping searches in Australia, Canada, India and the United Kingdom.