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Zo zorg je ervoor dat je de juiste klantenergie gebruikt

​Welke boeken zijn interessant en wat vinden ervaren marketingprofessionals ervan? NIMA Register Marketeers recenseren de meest uiteenlopende marketing-gerelateerde boeken. Deze keer: ‘De Klant Energieke Organisatie’, door Sonja Stalfoort. Een boek dat de ogen weer eens opent.




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Waarom je volgens gedragswetenschap juist nú moet communiceren

Het coronavirus heeft een flinke impact op de economie. Er heerst veel angst, wat van invloed kan zijn op consumentengedrag. Daarnaast leeft de vraag of de consument reclame nu wel gepast vindt. Heeft het als adverteerder dan wel zin om te communiceren? Ik bekijk deze vraag vanuit een gedragswetenschappelijk perspectief.




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Uitnodiging marketing-webinar met Hästens #adv

In de huidige, uitdagende tijd met gewijzigd consumentengedrag bewegen marketeers mee met nieuwe scenario's. Naast het behouden van een verbonden klantervaring tijdens elk contactmoment, zorgen ze ook voor optimalisatie van inzet van hun mensen en budgetten.

Neem deel aan dit webinar en ontdek hoe Hästens zich aanpast




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DEBUSSY, C.: 12 Études / Préludes, Book 1 / Images / Suite bergamasque (Idil Biret Solo Edition, Vol. 10-11) (8.571401-02)

“For well versed insiders of music, Idil Biret is since years a trusted, respected and beloved artist. Her Skrjabin, Bartók and Prokofiev interpretations are exemplary classical benchmarks. The discipline of her powerful grasp and approach of the music has led, especially for works of our century, to a stylistic congruence between the written score and the interpretation, which is way outside of the unusual norms of conventions with so called “Star raving and rantings”, which, in the case of Idil Biret, makes us all aware of an outstanding artistic potency of the highest standards of excellence!” – DIE WELT, Germany 1979 “Idil Biret takes the opening movement of Debussy’s Children’s Corner very briskly and impetuously, but the performance then settles down and is sensitive and well characterized, especially the closing Golliwog’s Cakewalk. Good recording and recommendable couplings, too.” – PENGUIN GUIDE, England 2009 “There is no question whatever that Biret’s reading of the Ravel Gaspard de la nuit takes its place among the most delicately wrought Ravel interpretations by any of the many great pianists renowned for their performances of French piano music.” – SOHO WEEKLY NEWS, USA 1977 “For years, Debussy’s Études, which are dedicated to ‘the memory of Frederic Chopin’, had been distanced from the programs of pianists, seen as dry, abstract, annoying pieces. However, apart from their importance in piano learning, these études are actually concise, emotional colorful masterpieces that are products of imagination.” – Ilhan Mimaroğlu (from an article on Debussy), Turkey 1961




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Guitar Recital: Kowalski, Mateusz - ASSAD, S. / BARRIOS MANGORÉ, A. / PONCE, M.M. / TÁRREGA, F. (Classical Guitarist) (CDAccordACD251)




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HARTMANN, E.: Piano Quintet / String Quartets, Opp. 14 and 37 / Andante and Allegro (E. Schneider, N. Dupont, Nys, J. Grimm, D. Blumenthal) (8.226183)




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VITALI, G.B.: Sonate da camera, Op. 14 - Suites Nos. 1-6 (Italico Splendore) (TC632202)




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Mandolin and Guitar Recital: Duo Zigiotti Merlante - MARUCELLI, E. / MOZZANI, L. / MUNIER, C. (TC860003)




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BRAHMS, J.: Deutsches Requiem (Ein) (Farcas, Goerne, State Choir Latvija, Bremen German Chamber Philharmonic, P. Järvi) (NTSC) (753208)




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BRAHMS, J.: Deutsches Requiem (Ein) (Farcas, Goerne, State Choir Latvija, Bremen German Chamber Philharmonic, P. Järvi) (Blu-ray, HD) (753304)




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BACH, J.S.: Cello Suites Nos. 1-6 (The Bach Project) (Yo-Yo Ma) (NTSC) (754408)




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BACH, J.S.: Cello Suites Nos. 1-6 (The Bach Project) (Yo-Yo Ma) (Blu-ray, HD) (754504)




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MOÓR, E.: Concerto for 2 Cellos / Suite for 4 Cellos / Cello Sonata (S. Hess, D. Stromberg, Nuremberg Symphony, Piehlmayer) (OC1704)




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Impressions of China - Winning Works from the 2018 Huang Zi International Chinese Piano Composition Competition (G. Luisi) (8.579070)

All of the works in this programme were prize winners in the hotly contested 2018 Huang Zi International Chinese Piano Composition Competition, an event marking the 80th anniversary of the death of this influential composer and educator. Themes explored include the charm and unpredictability of China’s landscape, alongside elements of Chinese musical and theatrical aesthetics. Joint First Prize winners were Emile Naoumoff, whose Celestial Parade describes the composer’s wonderful experiences while in Shanghai, and Zhiliang Zhang, whose Qiao Ling Liu Dan portrays six widely differing ‘Dan’ or female characters in Sichuanese opera.




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Guitar Recital: Egholm, Jonas - BERGNER, Y.L. / CHRISTENSEN, J.J. / FRANDSEN, J. / GLERUP, R. / HEGAARD, L. / HOLMEN, J. / NIELSEN, M. (Educate-S) (8.226615)




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Guitar Recital: Aguiar, Pedro - PEREIRA, M. / GNATTALI, R. / REIS, D. / GAROTO / GUINGA / GARCÍA AGUILERA, J. de D. / VILLA-LOBOS, H. / ASSAD, S. (8.574069)

Rooted in European music, native folk traditions and often infused by jazz, Brazilian music encompasses a huge variety of dance forms and songs. Prize-winning guitarist Pedro Aguiar has selected a panoramic recital to illustrate these elements which include the choro and music rich in melody and rhythmic vitality. From Villa-Lobos, whose Choros No. 1 is one of the most popular guitar solos ever written, through to the work of the revered Dilermando Reis, and on to contemporary examples of the genre, this is music of dazzling virtuosity and finesse.




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Vocal and Piano Recital: Fingerlos, Rafael / Mouissi, Sascha el - BRAHMS, J. / SCHUBERT, F. / WOLF, H. / STRAUSS, R. / SCHUMANN, R. (Fremde Heimat) (OC1711)




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HAUG, H.: Guitar Concertino / Wind Quintet / Guitar Quintet (Minder, Basel Philharmonic Quintet, Il Piccola Orchestra, Zemtsov) (8.551426)




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Flute and Piano Recital: Mazzoli, Filippo / Dang, Nathalie - LEFORT, A. / MASSON, L. / MORET, E. / SEITZ, A. (Chant dans la nuit) (CDS7862)




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BELEVI, K.: Guitar Duos - Cyprian Rhapsodies Nos. 1-4 / Suite Chypre / Turkish Suite (Duo Tandem) (8.574081)

Kemal Belevi’s music is steeped in the colours and atmosphere of the eastern Mediterranean, and his aim is ‘to create beautiful music’ based on melodies and rhythms that have been absorbed from the folk music of Greece, Turkey and the Middle East. Belevi’s own arrangements of works such as the evocative Suite Chypre and the richly varied Cyprian Rhapsodies have significantly extended the repertoire for two guitars. The Duo Tandem are drawn towards this composer’s skilful modernity and his celebration of traditional heritage reimagined within the sound world of the classical guitar.




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ABEL, M.: Intuition's Dance / 4 Poems of Marina Tsvetaeva / The Elastic Hours / Clarinet Trio (The Cave of Wondrous Voice) (Shifrin, Sherry, Plitmann) (DE3570)




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Win The Touring Musician's Survival Guide Book

Being a musician may be fun, but it isn’t easy. It’s a career of highs, lows, rags, riches and a chance to see some of the world’s most unique places.




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Build a cognitive alert system for your IT operations

Learn how to integrate IT service management with AI services on an IoT device. You'll build a cognitive alert system for your IT operations.




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Build your first social media dashboard in minutes with Node-RED and Db2 for i

This article explains how to use IBM Db2 for i within a Node-RED flow to rapidly build a solution or prototype on IBM i. In the example illustrated in this article, we build a social media dashboard using 5733OPS Node.js, a Db2 for i node with IBM Watson, dashboard, and Twitter nodes.




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Build a simple word game app using Cloudant on IBM Cloud

IBM Cloud is an open platform for developing and deploying web and mobile applications. In this two-part tutorial, we walk you through the steps to create a simple GuesstheWord game application using IBM Cloud and its cloud-based development environment: open toolchains and the IBM Cloud Continuous Delivery service. You will start from scratch and end up with a simple game you can play in a web browser with server code running in the cloud.




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Getting started with the IBM Cloud, Part 2: Build an advanced Cloud Foundry app on the IBM Cloud platform

See how to develop and deploy advanced Cloud Foundry applications in the IBM Cloud. Doug Tidwell shows you how to create a globally available app that uses a cloud-hosted NoSQL database.




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Build a connected-car IoT app with Geospatial Analytics

Deploy and extend an Internet of Things (IoT) Connected Vehicle starter kit on IBM Cloud with the Internet of Things Platform and Geospatial services. The starter kit enables you to simulate, view, and manage vehicles driving through a city and set up geofences for notification.



  • Internet of Things
  • cloud

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Beginner's Guide to Rust: Start coding with the Rust language

What better way to learn a new programming language than to create a favorite old game? In this tutorial, learn how to create a simple game of Tic-Tac-Toe.




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Hosted VMware environments and recovery solutions in IBM PureApplication Platform, Part 3: Building a disaster recovery solution with PureApplication Software

With the release of IBM PureApplication Platform and PureApplication System firmware V2.2.3, you can create automatically configured hosted VMware environments for more flexibility on how you run and manage your workloads. This series of articles provides a step-by-step guide for users of the PureApplication Platform W1500, W2500, W3500, and W3550 models to work with these advanced capabilities. In Part 3, you set up disaster recovery and learn how to perform three different disaster recovery procedures.




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Pipeline protests, COVID-19, Sonic the Hedgehog, cheating Astros, suing Juul, Coachella meets Saudi and more

Why the Wet'suwet'en protests are about more than pipelines, how climate change could make viral outbreaks more common, the worst Sonic the Hedgehog games, why professional pianists fear moving their pianos, the fan who tracked every pitch in the Astros' sign-stealing scandal, a lawsuit alleges vaping giant Juul targeted kids, how Saudi Arabia is using the art world to project openness and more.



  • Radio/Day 6

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The Spark Guide to Life, Episode One: Transportation

The impact of Uber, airport design, and matching idle cars with people who need a ride.




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The Spark Guide to Life, Episode Two: Work Productivity

Decluttering our tech, understanding your workplace 'personality', the idea of a boss as a service, and reducing our focus on 'productivity' as a means to an end.




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The Spark Guide To Life, Episode Three: Health

How data-driven personalization is changing how people manage their own health.




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The Spark Guide To Life, Episode Four: Groceries!

Tech at the Food Retail Lab, the impact of self checkout, grocery delivery services, and reducing food waste.




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The Spark Guide to Life, Episode Five: Ethics

Surveilling strangers, ethics courses for computer science students, and what we should and shouldn't be doing with AI.




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The Spark Guide To Life, Episode Six: Sound and Music

Should we preserver the noise of a fax machine? Does your DNA affect your music tastes? And what tunes make the tastiest Emmental?




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The Spark Guide To Life, Episode Seven: Mixed Emotions

How examining opposing views may entrench your own, IBM's AI debater, showing emotion on IG, and the importance of reclaiming boredom.




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The Spark Guide To Life, Episode Eight: Smart Cities

A special on Smart Cities. It's a big buzzword these days, especially as cities are bigger and denser than ever before. But there are competing visions for what it should be, who should run it, and how to protect your privacy.




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The Spark Guide To Life, Episode Nine: New Perspectives

Google Street View birding, embroidered computers, STEM and the Girl Guides, and using FortNite to teach about climate change




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The Spark Guide To Life, Episode Ten: AI and Us

How we interact with virtual assistants, the rise of digisexuality, and Booker-Prize-winning author Ian McEwan on his new book, Machines Like Me.




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The Spark guide to rest and relaxation

Put some cozy socks on, set your phone notifications on silent, and kick back, as we revisit conversations with people who've dedicated their research to helping us rest, recharge and return to nature.




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Why fungi could be the future of environmentally sustainable building materials

As the construction industry struggles to deal with its impact on the climate, a new crop of people with big ideas are looking for alternative materials to build with. Phil Ayres, an architect and associate professor of architecture in Copenhagen, says the future of building materials isn't high tech polymers or special light metals but mushrooms.  




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Jan 3, 2020 — The Quirks & Quarks listener question show

Is water at the foot of Niagara Falls warmer than at the top? Are bioplastics better for the environment? Why are dinosaurs so big? And more



  • Radio/Quirks & Quarks

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How a fur trader trapped Harlequin romance novels

The unexpected history of Harlequin romance novels involves a Hudson's Bay fur trader and the Toronto Star.



  • Radio/Under the Influence

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Parents of Canadian soldier killed in Afghanistan say a memorial is more important than an inquiry

This week on The House, two Conservatives join us to talk about what's next for the party now that Andrew Scheer has resigned. Bloc MP Stephane Bergeron lays out his party's demands to work co-operatively with the Liberals. Finally, the parents of a soldier who died in Afghanistan talk about media reports saying that the war was a failure.



  • Radio/The House

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A year in review: The House 2019 political quiz

As 2019 draws to a close, how much do you remember about it? It's time for The House's annual end-of-year political quiz. Play along with our panel of journalists and test your knowledge. 



  • Radio/The House

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Champagne says Canada, allies deserve answers on downed UIA Flight PS752: Chris Hall

This week on The House, Foreign Affairs Minister François-Philippe Champagne joins Chris Hall to offer his reaction to an intense week in Canadian foreign relations and provide a sense of what comes next. Then, a panel of MPs reflect on how the crash of Ukrainian International Airlines Flight PS752 is reverberating across the country. Plus, Iran is an emerging player in the global disinformation game. In the wake of military tension between the U.S. and Iran this past week, false narratives have taken over the internet and infiltrated legitimate sources of news. BuzzFeed news reporter Jane Lytvynenko joins Chris Hall to unpack this troubling issue. And as Wet'suwet'en Hereditary Chiefs and supporters rally in British Columbia to support the Gidimt’en and Unist’ot’en front-lines following the eviction of Coastal Gaslink workers from Wet’suwet’en territory, Chris Hall catches up with Chantelle Bellrichard, a B.C.-based CBC Reporter with the Indigenous Unit.



  • Radio/The House

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Nude Water Park, The CBC Historian, Quilting Punks

We hear from the person building an adult-themed, nude water park in Lake Louise, we talk with a stuffy old man who has listened to every episode of the show, and we travel to Cape Breton to meet a group of youths breaking all the rules of quilting.



  • Radio/This is That

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Police Mannequins, Fake News, Jingle Kings

We check back in with the Yarmouth police chief who is transitioning his force from humans to mannequins, we discuss the impact of fake news on Canada, we speak with our head writer Mike Balazo, and we pay a visit to Canada’s greatest jingle writers.



  • Radio/This is That

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Milton's Paradise Lost: a survival guide for a fractured world

When we first meet Adam and Eve in John Milton's epic poem Paradise Lost, they live in a perfect world. But by the end, they're expelled into one that is marked by exile, war, illness and death. IDEAS explores what the poem says to us about how to grapple with an uncertain future — and if we can find our collective way back home.