BBC tennis correspondent Russell Fuller on Rafael Nadal's enduring rivalry with Roger Federer and his legacy in the tennis world.

Former Man Utd player Diego Forlan will make his professional tennis debut at the age of 45. This is how he has gone from football to the ATP Tour.

BBC Sport pays tribute to Rafael Nadal's incredible career and looks back at the 2008 Wimbledon final, after the 22-time Grand Slam winner announced he will be retiring at the end of the season.

Aryna Sabalenka continues her dominance over Zheng Qinwen with victory in the first match of the season-ending WTA Finals.

Elena Rybakina appoints fellow former Wimbledon champion Goran Ivanisevic as her coach from next season.

Great Britain's Katie Boulter reaches her third WTA final of the year with a 6-2 5-7 6-2 victory over China's Yue Yuan at the Hong Kong Open.

Aryna Sabalenka is looking to cap a superb year with a first WTA Finals triumph. Here's everything you need to know about the event - and cast your vote for the winner.

Coco Gauff confirms her semi-final spot at the WTA Finals with a rare win over defending champion Iga Swiatek.

BBC Sport looks at how the WTA Finals, which are being held in Saudi Arabia for the first time, are unfolding - and what the reaction has been.

Jannik Sinner is looking to cap a superb year with a first ATP Finals triumph. Here's everything you need to know about the event - and pick your tip for the title.

Great Britain will face Germany in the Billie Jean King Cup Finals in November - and you can watch it live on the BBC.

Something for if you’re stuck overthinking something: Very few decisions are permanent. Almost all decisions can be reversed, altered, or adjusted.

I loved this Superorganizers interview with my friend, Josh Kaufman that dives into how Josh does research, reading, writing, and uses Ulysses. And how he has a separate computer that is only for doing focused work. ★

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South Africa second row Eben Etzebeth said the 17-point win over Scotland flattered his side. So why did their win feel so inevitable?

England replace injured duo Tom Curry and Immanuel Feyi-Waboso in their 36-player squad preparing to face South Africa in the Autumn Nations Series on Saturday.

How Steve Borthwick's England react to another defeat will be critical with world champions South Africa up next, says rugby union correspondent Chris Jones.

England's review of their last-gasp defeat by Australia was "brutal" but exactly what the squad needed, says wing Ollie Sleightholme.

Former scrum-half Matt Dawson on what England should learn from their agonising last-gasp defeat by Australia.

Ahead of Friday's autumn Test, former Ireland wing Andrew Trimble looks back on the team's historic win over the All Blacks in Chicago in 2016.

Three Glasgow Warriors forwards drop out of the Scotland squad through injury as club-mate Johnny Matthews and Scarlets' Alex Hepburn are called up.

Senior coach Richard Wigglesworth says the pressure for England to get results is all part of the privilege of representing the national side.

What is the secret behind South Africa’s eight-man machine – arguably the most formidable and feared scrum in rugby?

Major Test nations need to play more matches overseas to help the game bring in more fans and money says World Rugby chair candidate Brett Robinson.

If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for […]

The post The Best Way to Get Call Transcriptions (+5 Alternatives) appeared first on .

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .

Visual IVRs (Interactive Voice Response) combine traditional IVR technology with visual elements such as images, videos, and menus that make for a fast, user-friendly experience. In call centers where there’s a large volume of incoming calls and customer inquiries to handle, visual IVRs can help customers get their answers more […]

The post A Visual IVR Can Do This One Thing That Regular IVR Can’t appeared first on .

Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in […]

The post Intelligent IVR: What it Can (and Can’t) Do…Yet appeared first on .

In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online […]

The post How to Automate Your Personal Reputation Management appeared first on .

Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press can spread quickly through news, social media, and other digital outlets, this practice has arguably never been more important than it is today.  What Reputation Management Includes Here are […]

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White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf.  In some cases, certain […]

The post Should You White Label Reputation Management? It Depends appeared first on .

As a celebrity or public figure, society holds a magnifying glass to everything you do. With the world hanging on to your words and actions, it’s no surprise they’ll spin things to suit their world views, take quotes out of context, or paint you in a negative light every chance […]

The post 7 Essentials to Reputation Management for Celebrities appeared first on .

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

The post 3 Types of Call Center Reporting and Which Is Right for You appeared first on .

Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […]

The post Healthcare Reputation Management: 7 Tricks to Do First appeared first on .

This one is simple. The metric that matters when defining a "successful" landing page is profitability. You need to make more than you spend to bring the traffic. If you're spending X to get traffic, and you're profiting X-plus-anything after...

Don't over-complicate things, a successful landing page is simple and focused. When visitors land on your page, they have a few questions in mind, and your landing page should answer them. Does it offer what I need? What does it...

If you haven't seen the new Think Vitamin Membership offering from Carsonified, and you're a web developer of any kind, it's worth checking out. Below I've embedded one of their free videos (most are behind a pay wall) that does...

Rounding out my landing page coverage, I'd like to share some insights from a page in the wild that does a nice job incorporating the principles we've been discussing here. Stu Green, the creator, was kind enough to answer a...

What is it? Answers.OnStartups.com BrightJourney.com: A question and answer site focused on Startups and Entrepreneurship. Who makes it? Stack Exchange (with a dash of clout from Dharmesh Shah) Why is it the killerest? Stack Exchange (the company behind this) have...

I enjoy entrepreneurship, startups, business and the like the same way my brother in law enjoys baseball and basketball. Which is to say, I'm a rabid, foaming-at-the-mouth fan. Rarely a day goes by that I don't read, study, research, observe,...

Today I was struck again by what an amazing time it is to build an internet startup. I was on a phone call with a startup in the early stages. They've got an awesome idea, a smart team, good connections,...

I call myself an entrepreneur, but to be honest, a lot of times I don't. When someone asks me what I do - I often punt. I feel like if I'm going to describe myself as an entrepreneur, the next...

I've enjoyed recreational fishing since I was a kid. Over the years I've had the chance to fish and associate with some top anglers, and I've noticed something about them - they don't waste time in an unproductive location. If...

Almost three years ago I wrote a blog post titled Hello, 2017. That was the last blog post I wrote. Since then I’ve been completely heads down building Highline Beta. It’s been quite the journey. Building a startup is basically an all-consuming experience, physically and mentally. The ups and downs are so intense, and so […]

Brendan Lawlor hopes his Irish G4D Invitational will "get the ball rolling" for the future of the disability sport.

The inaugural schedule for TGL, the tech-infused golf competition spearheaded by Tiger Woods and Rory McIlroy, has been revealed.

England's Liz Young wins the Women's Indian Open by one shot to claim her second Ladies European Tour title.

Japan's Rio Takeda wins her first LPGA title after a six-hole play-off.

Solheim Cup: Lilia Vu seals United States victory over Europe in Virginia

Andy Murray endured a bout of nerves when he played in the BMW PGA Championship pro-am with fellow Scot Bob MacIntyre on Wednesday.

Watch the best shots from Matteo Manassero's nine-under-par third round as he takes a three-shot lead into the final round of the PGA Championship at Wentworth.