Meet the Indian on Facebook’s ‘Supreme Court’ board

Home cooking back in life due to coronavirus scare

Coronavirus themed food lightens the mood

I'm entranced by old technologies being rediscovered, repurposed, and reinvented. Just think, the term artificial intelligence (AI) entered the language in 1956 and you can trace natural language processing (NLP) back to Alan Turing's work starting in 1950. Text analytics has its antecedents in data mining. Data mining itself has a long history, all the way back to Thomas Bayes, who died in 1761, and his eponymous theorem that still informs algorithms regarding inference, probability, and predictions.

Text analytics and natural language processing are not new concepts. Most knowledge management professionals have been grappling with these technologies for years. From the KM perspective, these technologies share the same fundamental purpose: They help get the right information to employees at the right time.

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!

I am a firm believer in The 7 Habits of Highly Effective People, by Stephen Covey. If you've not read this book, it is worth the time. I mention this because my focus at BA Insight is around Covey's second habit, which is, "Begin with the end in mind." Seems simple, right? Well it is, but it's also quite rare. When approaching any enterprise search project, at any phase, I always try to come back to this idea. What is success? When are we done? What does finished look like? These are all different ways of saying, "Make sure you have goals!"

While interactive voice response systems (IVRs) have been invaluable in reducing contact center costs, we need to be honest: not many are delivering experiences that meet consumer expectations. It's no surprise given the rise of digital channels.

The data, information, and analytics economy runs on well-curated, structured data. No matter your industry?having good curated data and content is critical. It's increasingly important as more data and content are generated. Intelligent tools to sift through content are more robust and at the same time, more "needy." That means modern technology platforms, systems, and even content consumers require well-structured data and content to perform well. As most artificial intelligence (AI) practitioners state?"nothing starts without good data."

Unstructured data, which comprises almost 80% of any enterprise's data, holds untapped value when it comes to addressing challenges and embracing opportunities.

For decades, organizations have tried to unlock the collective knowledge contained within their people and systems. And the challenge is getting harder, since every year, massive amounts of additional information are created for people to share. We've reached a point at which individuals are unable consume, understand, or even find half the information that is available to them.

Artificial intelligence (AI) is one?if not the?key technology of our decade. Technological advances in this field are not only fundamentally changing our economies, industries and markets, but are also exerting enormous influence on traditional business practices, many of which will disappear, while others will be transformed or completely reinvented.

Artificial intelligence (AI) has captured the imagination of a wide variety of businesses. I have this image of CEOs in boardrooms around the globe declaring, "We must have AI! Our competitors use AI! We can't be left behind!" There might be some table-pounding associated with this scenario. There will certainly be corporate minions scurrying around to fulfill the AI dreams of their CEO.

The consumer has spoken. Forrester Research asked 5,000 of them, "What created the biggest pain when you contacted a business for customer service?" They answered lack and consistency of agent knowledge, followed by the difficulty of finding relevant answers on company websites. So, what is driving this dissatisfaction?

The milestone comes as Epic doubles down on the social elements of Fortnite with additions like the combat-free Party Royale mode and last month's in-game Travis Scott concert. ...

Valorant executive producer Anna Donlon offers a refreshing take on how toxicity needs to be dealt with in online games, and explores why a perfect solution is so difficult to create. ...

In order to prevent the spread of COVID-19, September's Tokyo Game Show 2020 has been cancelled, organizers announced Thursday. ...

Monster Hunter publisher Capcom reported Friday a year on year decline in annual sales, but a jump in profits for its full fiscal year. ...

Fellow Traveler managing director Chris Wright breaks down the data behind LudoNarraCon 2020 on Steam. ...

Nintendo is making sure that a fan-made Super Mario 64 PC port cannot in fact, be found in another castle ...

YouTube creator Mark Brown shares tips and research on how developers can better manage player feedback to improve their games. ...

Developer Chris Crawford bemoans the industry's short-sighted outlook, and suggests it might be better to plant oaks than short-lived weeds. ...

Tripwire Interactive is looking for a lead gameplay engineer to help shape its engineering team. ...

In this 2020 GDC Virtual Talk, Pixel Reef's Clement Duquesne shares how they crafted the detailed systems that breathe aural life into Paper Beast's animated creatures and dynamic landscapes. ...

A party to welcome the CEO of an international auction house was recently held in Mumbai. Hosted at a luxury hotel, art enthusiasts and leading names from the corporate world attended the do. Guests included Krupa and Shaunak Amin, Sunaina Kejriwal and Vijay Choraria.

AI real-time speech to text platform delivers powerful insights to drive contact center optimization and better understood customer experiences at enterprise scale

Customer data management solution cleans and enriches dynamics data and provides actionable insights

Developer and SEO/marketing teams can proactively test web pages for SEO impact

The Enterprise Viewer enables users to view all types of content (documents, images, audio and video) and collaborate using powerful editing tools and chat windows

Available in the cloud or on-premise, the solution offers a latest-generation interface, unified 360-degree management across all channels, and integration with AI technologies for an optimal customer relationship.

Enabling the new login gives access to full text content

National non-profit expedited the launch of an online early childhood development community in wake of COVID-19 pandemic?

The new partnership will allow researchers and companies to take full advantage of powerful data solutions to speed the development of a vaccine, at no cost

James Carroll, partner and director at TetraVX, ?and Kevin Beasley, CIO at VAI, explain the importance of security and privacy safeguards in the new COVID-19 WFH world

New solution is quickly deployed, providing a no-touch digital lending process

RavenCSI "Pro" plan - a leading survey tool for business intelligence capture, to be offered at no cost through the end of 2020

The program provides access to tools and expertise for developers working on COVID-19-related programs and applications, relief for small businesses, enhanced support for customers

World Bank Director, KM, Margot Brown discusses four common organizational culture challenges to knowledge sharing and how World Bank has addressed them in this clip from her presentation at KMWorld 2019.