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I've accidentally under-egged annual mileage to our insurer: Do I need to confess? 

I told my insurer that my annual mileage would be 8,000 but I think it will be 10,000 by the time I come to renew my policy. Should I tell my insurer? Will it want to up our premium?




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Cancer put me out of work two years ago, what benefits can I claim?

I was diagnosed with a rare and incurable form of blood cancer that put me out of work two years ago, can I claim Employment Support Allowance or get any other help?




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Why can't I use Section 75 to make a claim when using a third party?

My hotel wasn't as described but I was told as I paid through a third party on my credit card, I am not liable to claim a refund through the Section 75 rule.




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My son has £40,000 in student loan debt. How can I help him clear it?

My 22-year-old son graduated university last July and recently received his loan statement through the post. If I pay off the debt and he instead owes me the money what route could I go down?




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ASK TONY: Why does John Lewis keep sending me faulty iPads?

I bought an iPad from John Lewis in 2017. I started having problems, so they suggested I send it back. Unfortunately the company keeps sending reconditioned replacements.




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My wealthy mother is remarrying. Should she get a prenup?

My wealthy mother is engaged to remarry and my siblings and I are worried that if it doesn't work out a large part of our inheritance might be at risk.




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Ten times you might be wrong about your consumer rights

Our Consumer Fightback columnist is here to help you get a fair deal, but sometimes we get it wrong on what we think we are entitled to. Here are some common examples of misconceptions.




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My vet pulled my dog's claw out during grooming and then charged me for surgery - what can I do?

I took my dog Oliver George to the vet to have his nails clipped - but during treatment, his dewclaw was pulled leaving him needing surgery.




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ALEX BRUMMER: FCA has been too slothful in acting on problem firms

The Financial Conduct Authority was always going to be a bed of nails for Bank of England governor aspirant Andrew Bailey - and so it has proved.




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Can my mother continue to pay my children's school fees now I have power of attorney?

I have taken over the management of my mother's finances under a power of attorney which she granted.  She used to pay my children's school fees. Can I continue to make these payments?




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Should I put my parent's address on a credit card application when I'm a student?

I've lived at multiple addresses over the past few years, but consider my parents' home my 'permanent address', even though I'm at university for six months of the year now. What should I enter?




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ASK TONY: I paid upfront for line rental - yet Plusnet's pocketed more

In August 2018, I paid line rental a year in advance to Plusnet. It left me to pay £12 per month. In September, it took £56 from my account, which it blamed on a software glitch.




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How can I make sure my work pension is ethical and investing for good?

I have just started a new job and joined the company pension plan. I'd like to take a more active role but I don't know how to find out what I can and can't do and where I should go from there.




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Your rights when it comes to returning Christmas presents: Consumer Fightback

Have you bought someone a Christmas present they didn't like, received one you've already got, or bought something in the sales and realised it's not quite right?




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ALEX BRUMMER: The Magnificent SEVEN - why Britain can be the envy of the world in the 2020s

The truth is that, in or out of the European Union, the citizens of the United Kingdom often under-estimate all the terrific things we have going for us.




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JEFF PRESTRIDGE: A solid year for equity investment (if you ignore Woodford) 

It was a pretty good 2019 for most equity investors, unless you were unlucky enough to be caught up in the Woodford quagmire.




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TONY HETHERINGTON: A 12 per cent IOU return? We could both get rich... 

I am sending you an investment email I received from Rothco Wills and Estate Planning, offering a minimum of 12 per cent guaranteed return plus bonuses. Who are these people?




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HAMISH McCRAE: Look out for 2020's five big trends

So what's in store for 2020? It always takes a while for seismic political shifts to feed through into our daily lives, and so it is with the scale of the Tory victory last month.




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I want to remove my smart meter but have been told I will be charged £150. Why is this?

I moved into a property in October and found it had a first generation smart meter installed. When I asked about having it removed, I was told it would cost £150. Can I not have it removed for free?




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TONY HETHERINGTON: I smell a rat in this tale of a criminal tenant

I rented out my late mother's house. I chose Howards Estate Agents to find a suitable tenant in full time employment, but it later became apparent they were not and defaulted on the rent.




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I work more hours than I invoice for as a freelancer. Should I charge the same when I work less?

I work 10 days a month on a freelance basis so I invoice the agency at the end of the month. I'm taking a two week holiday in February. Should I reduce my invoice or just bill as normal?




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Does the time you land or get off the plane count for EU flight compensation?

We were put over the three hour delay time which entitles us to compensation after we landed at Amsterdam, are we still due a payout or is it based on when the plane touches down?




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ASK TONY: Santander and PayPal refused to refund stolen £450

Someone has fraudulently opened an account with PayPal using my name. PayPal withdrew £450 from my Santander account. It refunded this, but took it back the following week.




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TONY HETHERINGTON: Since your last intervention, Revolut has taken £2,500 from my wife!

I had hoped that after your probe into Revolut, we could move on. But it has messaged my wife, saying that her account has been closed and funds returned 'to source'. Well, I was that source. Where's the cash?




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How quickly do I need to inform mobile provider if my phone is stolen?

I recently had my phone stolen and within five minutes of losing it, over £200 was spent on Google Play. Neither EE or Google have said they can help me. How can I get my money back?




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Spotify hacking: How has someone taken over my music?

I was listening to music on my Spotify account when I found it had been taken over by someone else and I couldn't listen to my own music. How was someone able to get access to my account?




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Why is my renewal quote for car cover higher with LV= than ABC?

I received my renewal quote from LV= and it was too much so I decided to switch to ABC. However, I found out ABC is owned by LV=. How can the prices be so different?




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We moved and let our home, will we soon face more tax when we sell?

Six years ago due to a situation which led to an untenable dispute with an aggressive neighbour my husband and I became what is broadly termed as accidental landlords.




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I've accidentally sent money to the wrong bank account, can I get it back?

I transferred some money to someone who was doing some work in my garden and unknowingly and rather stupidly managed to get the account number wrong.




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My boss can't use a Jack Wills gift voucher I bought him, even though it is in date. Why is this?

I purchased a Jack Wills gift card as a present for my boss. However, when he went to use it in January this year he was told that there was no value on the card. Why is this?




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It was a brutal week for investors but patience pays (in the end)

What a week. As a money commentator for more than 30 years standing, that was as disheartening as times go. But patient, long-term investing will win through in the end.




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Basil! I never even use the name...but fraudsters stole it 

S.A. writes: I think some scammers are operating off the back of Beside Asset Management Limited, which you have written about before.




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JEFF PRESTRIDGE: Put on a tin hat - and try our four defensive tips for the trenches 

The UK stock market alone has fallen in value by 30 per cent since the start of the year. But if you hold these trusts for troubled times then things should look better.




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ASK TONY: Travel agent pocketed £225 of our China holiday refund

Last July, my wife, daughter and I used travel agent Carlton Leisure to book flights to Beijing with British Airways, returning via Hong Kong, with an internal flight between there and Chengdu.




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I moved flat last weekend, during the coronavirus outbreak. Can I get my deposit back in 10 days?

I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days?




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TONY HETHERINGTON: A huge payments scam - and Nationwide and Visa should be ashamed

I fell for a sales pitch from Easytrade.biz, and now am unable to withdraw any money. I have filled in several withdrawal forms, but it never happenes.




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Should I use my Lifetime Isa as a supplementary pension?

I'm 27 and hold a stocks and shares Lifetime Isa with Nutmeg, and haven't even considered whether there are legalities around what age I can take my private pension, which I haven't needed to consider




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ASK TONY: We waited two weeks for Morrisons order, then RBS blocked it

My wife and I received a message from our bank saying there had been an 'unusual' request for payment on our account and it had declined to pay it. The payment was to Morrisons.




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I need to cancel my TV licence but the website says I can't do that. Can I cancel my Direct Debit? 

I need to get a TV licence refund but online it says that it isn't possible to request a refund at the moment due to coronavirus. Can I just cancel my direct debit with the bank instead?




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From dentist bills to holidays: Your key coronavirus questions answered

Can your employer force you to take your eight outstanding days of holiday amid the lockdown? Sarah Bridge talks to the experts to get the answers.




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ASK TONY: Why was hard-up son charged £51 to delay car loan payments

My son has been laid off due to the coronavirus, so he contacted Suzuki Finance to arrange a one-month payment holiday. It agreed to this, but said it will charge him £51 for this month.




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'I don't want to fall victim to gender pension gap': Money Diaries speaks to a 33-year-old on £36k

In our latest Money Diaries, we speak to a 33 year-old woman from the South West, who is a teacher with significant savings - but still wants to be more financially prepared for the future.




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Can I get a divorce maintenance payment holiday due to coronavirus?

I run three rural pubs which are all closed and may not open again. I cannot afford to keep up my payments. What can I do?




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I'm a full-time temp but my agency won't furlough me: What can I do?

I work for a recruitment agency which places me on temporary contracts. They cannot find me a new assignment and they are refusing to furlough me so I now have no income. What can I do?




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Sainsbury's defers £160m dividend as profits remain flat

Food sales in the peak week to March 21 jumped by 48 per cent. But the supermarket's general merchandise and clothing business, part of which operates through Argos, has suffered.




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ASK TONY:I got a £994 bill... years after I left my student digs 

In June 2014 I moved out of a student house I had been living in for two years while at university. The accounts were in my name. We always paid the full amount of our energy bill on time.




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JANE FRYER recalls the man who revolutionised the entertainment industry 

JANE FRYER: By the time he was 23, Ronan O'Rahilly had fled his native Ireland for London, was running a successful club in Soho, The Scene and set up a record label.




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Doctor Who stars David Tennant and Matt Smith join Time Lords past and present to praise NHS staff

Joining forces with Who actors past and presenter, the pair will appear in a message for BBC's Big Night In, set to air ahead of the weekly Clap For Carers on Thursday evening.




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Hard-up parents complain that their children are missing out on BBC's Bitesize homeschooling lessons

Families without a TV licence said they cannot access some of the BBC Bitesize Daily's video content, which is available each week day on BBC iPlayer and via the red button at 9am.




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Jacqueline Jossa reveals plans to return to EastEnders in under 5 years

Jacqueline Jossa has revealed her hopes to return to EastEnders in under five years and says her departure from the soap was not a goodbye forever.