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I want to remove my smart meter but have been told I will be charged £150. Why is this?

I moved into a property in October and found it had a first generation smart meter installed. When I asked about having it removed, I was told it would cost £150. Can I not have it removed for free?




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ASK TONY: We caught car theft on CCTV but insurer still wouldn't pay out

Our leased Range Rover Velar was stolen in October. The police never recovered it because the thieves ripped out its tracker, which was later found thrown in a ditch.




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I work more hours than I invoice for as a freelancer. Should I charge the same when I work less?

I work 10 days a month on a freelance basis so I invoice the agency at the end of the month. I'm taking a two week holiday in February. Should I reduce my invoice or just bill as normal?




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ASK TONY: We cancelled our Greek villa but insurer refused to pay the bill

My husband and I booked and paid for a villa for a week in Corfu, and invited our four daughters and families to join us at our expense. The villa cost £2,391. We paid £96 for insurance with Get Going.




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Do you need a transit visa for a connecting flight if you don't leave airport?

One couple turned up at Heathrow Airport for their flight to Pittsburgh, Pennsylvania via Toronto - but were refused boarding for not having a transit visa for Canada.




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TONY HETHERINGTON: Since your last intervention, Revolut has taken £2,500 from my wife!

I had hoped that after your probe into Revolut, we could move on. But it has messaged my wife, saying that her account has been closed and funds returned 'to source'. Well, I was that source. Where's the cash?




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Love Holidays told me I had to pay an extra £1,000 for my hotel

I booked a hotel only reservation through Love Holidays two weeks ago and agreed a price of £1,080 but they have now said it is actually £2,080 and I have to pay. What can I do?




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How quickly do I need to inform mobile provider if my phone is stolen?

I recently had my phone stolen and within five minutes of losing it, over £200 was spent on Google Play. Neither EE or Google have said they can help me. How can I get my money back?




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TONY HETHERINGTON: It's your call... but I'd take offer to scrap £1,238 Vodafone debt

My son has experienced no end of problems since upgrading his contract. His phone has been cut off, debt collectors have demanded money, and now he's being threatened by bailiffs.




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How to appeal an unfair private parking ticket

Parking tickets are the bane of every driver's life. Many of us who drive have fallen victim to them at some time or other - and often they are fair. But at times they are downright wrong.




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Hermes lost my JD Sports trainers delivery - what can I do?

I ordered a pair of £170 trainers from JD Sports to be delivered by Hermes. I hadn't received them so I contacted Hermes which said they had lost the shoes but I still haven't got them. What can I do?




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Spotify hacking: How has someone taken over my music?

I was listening to music on my Spotify account when I found it had been taken over by someone else and I couldn't listen to my own music. How was someone able to get access to my account?




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My fridge-freezer broke over 5 months ago and my insurer still hasn't paid out. What can I do?  

I made a claim with Legal and General five months ago after my fridge-freezer broke but it still hasn't paid out for the problem or made any repairs. What can I do to get this sorted?




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I owe £2,232 in tax but the new Chancellor isn't too bothered: TONY HETHERINGTON investigates 

I closed my company in March last year. Final corporation tax due stood at £2,232 and I have tried repeatedly to pay this, but now the company is closed, the Revenue just does not accept it.




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RUTH SUNDERLAND: Markets will ride out the Corona Virus crisis

The recent stock market falls have been the worst since the financial crisis and, just as then, we are in new and sobering territory.




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I received shock £1.7k bill for a day's mobile phone use abroad

I checked my bill from O2 and found a charge for £1,710 which was taken for 285MB worth of data usage while in Saudi Arabia. But it won't tell me what it was used on.




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Why is my renewal quote for car cover higher with LV= than ABC?

I received my renewal quote from LV= and it was too much so I decided to switch to ABC. However, I found out ABC is owned by LV=. How can the prices be so different?




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We moved and let our home, will we soon face more tax when we sell?

Six years ago due to a situation which led to an untenable dispute with an aggressive neighbour my husband and I became what is broadly termed as accidental landlords.




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I've accidentally sent money to the wrong bank account, can I get it back?

I transferred some money to someone who was doing some work in my garden and unknowingly and rather stupidly managed to get the account number wrong.




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My boss can't use a Jack Wills gift voucher I bought him, even though it is in date. Why is this?

I purchased a Jack Wills gift card as a present for my boss. However, when he went to use it in January this year he was told that there was no value on the card. Why is this?




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Coronavirus: What should be included in my travel insurance policy?

I have booked a family ski holiday to France in April and we have every intention of still going, despite coronavirus. What do I need to check for to see if I am covered if the trip gets cancelled?




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We are worth just over £1m, will our family face inheritance tax?

Our house is worth £600,000 but our £500,000 investments include £100,000 we were told would be free of IHT. How would things be worked out?




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It was a brutal week for investors but patience pays (in the end)

What a week. As a money commentator for more than 30 years standing, that was as disheartening as times go. But patient, long-term investing will win through in the end.




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Basil! I never even use the name...but fraudsters stole it 

S.A. writes: I think some scammers are operating off the back of Beside Asset Management Limited, which you have written about before.




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JEFF PRESTRIDGE: Put on a tin hat - and try our four defensive tips for the trenches 

The UK stock market alone has fallen in value by 30 per cent since the start of the year. But if you hold these trusts for troubled times then things should look better.




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ASK TONY: Travel agent pocketed £225 of our China holiday refund

Last July, my wife, daughter and I used travel agent Carlton Leisure to book flights to Beijing with British Airways, returning via Hong Kong, with an internal flight between there and Chengdu.




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Can I get a season ticket refund now Covid-19 makes me work at home?

I have an annual train season ticket which cost just over £5,000. However, I now have to work from home until June 2020. Can I get a refund or delay the ticket until I am back to work?




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'Bulgarian "crypto firm" stole £5,680 from my account': TONY HETHERINGTON investigates

I was contacted by Xtraderfx and told that it would transfer my frozen credit balance of £680 to my NatWest credit card. I agreed and gave my card details.




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I booked my BA flights through a third party. Am I still able to get a voucher or a cash refund?

My flight to Cambodia has still not been cancelled but I cannot go. I booked through a third party but not sure if this means I can get a voucher in lieu of flights or a cash refund?




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Is a plumber allowed to fix our boiler during coronavirus outbreak? 

Our boiler has been playing up since the weekend and we ideally need a plumber to come over and check it over. Are engineers able to come out to do necessary maintenance?




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I moved flat last weekend, during the coronavirus outbreak. Can I get my deposit back in 10 days?

I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days?




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TONY HETHERINGTON: A huge payments scam - and Nationwide and Visa should be ashamed

I fell for a sales pitch from Easytrade.biz, and now am unable to withdraw any money. I have filled in several withdrawal forms, but it never happenes.




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ASK TONY: Husband's birthday Beatles treat fell victim to coronavirus

For my husband's 50th birthday I booked an apartment in Liverpool via Booking.com. He wanted to see all The Beatles memorabilia and we had tickets to see the tribute band.




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I need to cancel my TV licence but the website says I can't do that. Can I cancel my Direct Debit? 

I need to get a TV licence refund but online it says that it isn't possible to request a refund at the moment due to coronavirus. Can I just cancel my direct debit with the bank instead?




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From dentist bills to holidays: Your key coronavirus questions answered

Can your employer force you to take your eight outstanding days of holiday amid the lockdown? Sarah Bridge talks to the experts to get the answers.




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Should I now wash my clothes at 60 degrees to help beat coronavirus?

Someone told me the other day that I should now be washing all clothes at 60 degrees to kill viruses such as coronavirus. Should I wash at 60? And if I do, how much extra would this cost?




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TONY HETHERINGTON: 'Please help...we just want to stop living in fear of Scottish Power'

My account with Scottish Power has been under review by the energy supplier for more than 18 months, as it insists we owe more than £7,000. The company claims we have not paid since 2013




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'I don't want to fall victim to gender pension gap': Money Diaries speaks to a 33-year-old on £36k

In our latest Money Diaries, we speak to a 33 year-old woman from the South West, who is a teacher with significant savings - but still wants to be more financially prepared for the future.




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Can I get a divorce maintenance payment holiday due to coronavirus?

I run three rural pubs which are all closed and may not open again. I cannot afford to keep up my payments. What can I do?




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£186 vanished after my Wayfair account was hacked: ASK TONY

The homewares website Wayfair emailed to inform me my account details, including had been changed. I tried to check my account but my password had been changed.




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Sainsbury's defers £160m dividend as profits remain flat

Food sales in the peak week to March 21 jumped by 48 per cent. But the supermarket's general merchandise and clothing business, part of which operates through Argos, has suffered.




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Should we take a mortgage holiday and save or invest the money?

Both me and my partner are still working and able to meet our mortgage payments, but we were discussing whether we should ask for a mortgage holiday anyway.




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Is a final financial order on divorce always final?

The court made 40,000 financial orders last year. There will be a concern that allowing some people to reopen their financial order now will lead to hundreds or thousands of similar claims.




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How dare food snobs give Arctic Roll the cold shoulder

Jan Moir picked out a selection of retro British puddings, after BBC Radio 4 Woman's Hour presenter Jane Garvey, was forced to apologise for claiming that Arctic Roll is a 'low-level pudding'.




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JANE FRYER recalls the man who revolutionised the entertainment industry 

JANE FRYER: By the time he was 23, Ronan O'Rahilly had fled his native Ireland for London, was running a successful club in Soho, The Scene and set up a record label.




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How series three of BBC thriller Killing Eve came to life in some VERY ordinary West London streets

Fans of the BBC hit drama Killing Eve have been thrilled to spot so many filming locations they recognise from suburban London neighbourhoods in the programme.




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Viewers celebrate return of Great British Sewing Bee and admit they're 'crushing' on Patrick Grant

The Great British Sewing Bee, which aired last night at 9pm on BBC2, has left fans hot under the collar, thanks to judge Patrick Grant, 47, who has been branded 'dishy' and 'such a sort' by viewers.




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Doctor Who stars David Tennant and Matt Smith join Time Lords past and present to praise NHS staff

Joining forces with Who actors past and presenter, the pair will appear in a message for BBC's Big Night In, set to air ahead of the weekly Clap For Carers on Thursday evening.




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Jacqueline Jossa reveals plans to return to EastEnders in under 5 years

Jacqueline Jossa has revealed her hopes to return to EastEnders in under five years and says her departure from the soap was not a goodbye forever.




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Eastenders star Jessie Wallace flashes glimpse of new Elvis tattoo

Jessie Wallace was spotted stepping out in London on Tuesday, flashing a glimpse of her new Elvis tattoo on her left forearm.