v I want to remove my smart meter but have been told I will be charged £150. Why is this? By www.dailymail.co.uk Published On :: Tue, 14 Jan 2020 08:55:33 GMT I moved into a property in October and found it had a first generation smart meter installed. When I asked about having it removed, I was told it would cost £150. Can I not have it removed for free? Full Article
v ASK TONY: We caught car theft on CCTV but insurer still wouldn't pay out By www.dailymail.co.uk Published On :: Wed, 15 Jan 2020 09:13:16 GMT Our leased Range Rover Velar was stolen in October. The police never recovered it because the thieves ripped out its tracker, which was later found thrown in a ditch. Full Article
v I work more hours than I invoice for as a freelancer. Should I charge the same when I work less? By www.dailymail.co.uk Published On :: Fri, 24 Jan 2020 08:26:52 GMT I work 10 days a month on a freelance basis so I invoice the agency at the end of the month. I'm taking a two week holiday in February. Should I reduce my invoice or just bill as normal? Full Article
v ASK TONY: We cancelled our Greek villa but insurer refused to pay the bill By www.dailymail.co.uk Published On :: Sun, 26 Jan 2020 00:23:43 GMT My husband and I booked and paid for a villa for a week in Corfu, and invited our four daughters and families to join us at our expense. The villa cost £2,391. We paid £96 for insurance with Get Going. Full Article
v Do you need a transit visa for a connecting flight if you don't leave airport? By www.dailymail.co.uk Published On :: Fri, 31 Jan 2020 07:19:25 GMT One couple turned up at Heathrow Airport for their flight to Pittsburgh, Pennsylvania via Toronto - but were refused boarding for not having a transit visa for Canada. Full Article
v TONY HETHERINGTON: Since your last intervention, Revolut has taken £2,500 from my wife! By www.dailymail.co.uk Published On :: Sun, 02 Feb 2020 13:29:38 GMT I had hoped that after your probe into Revolut, we could move on. But it has messaged my wife, saying that her account has been closed and funds returned 'to source'. Well, I was that source. Where's the cash? Full Article
v Love Holidays told me I had to pay an extra £1,000 for my hotel By www.dailymail.co.uk Published On :: Mon, 03 Feb 2020 12:29:45 GMT I booked a hotel only reservation through Love Holidays two weeks ago and agreed a price of £1,080 but they have now said it is actually £2,080 and I have to pay. What can I do? Full Article
v How quickly do I need to inform mobile provider if my phone is stolen? By www.dailymail.co.uk Published On :: Thu, 06 Feb 2020 08:23:05 GMT I recently had my phone stolen and within five minutes of losing it, over £200 was spent on Google Play. Neither EE or Google have said they can help me. How can I get my money back? Full Article
v TONY HETHERINGTON: It's your call... but I'd take offer to scrap £1,238 Vodafone debt By www.dailymail.co.uk Published On :: Mon, 10 Feb 2020 09:13:13 GMT My son has experienced no end of problems since upgrading his contract. His phone has been cut off, debt collectors have demanded money, and now he's being threatened by bailiffs. Full Article
v How to appeal an unfair private parking ticket By www.dailymail.co.uk Published On :: Mon, 10 Feb 2020 09:22:23 GMT Parking tickets are the bane of every driver's life. Many of us who drive have fallen victim to them at some time or other - and often they are fair. But at times they are downright wrong. Full Article
v Hermes lost my JD Sports trainers delivery - what can I do? By www.dailymail.co.uk Published On :: Tue, 11 Feb 2020 07:50:20 GMT I ordered a pair of £170 trainers from JD Sports to be delivered by Hermes. I hadn't received them so I contacted Hermes which said they had lost the shoes but I still haven't got them. What can I do? Full Article
v Spotify hacking: How has someone taken over my music? By www.dailymail.co.uk Published On :: Mon, 17 Feb 2020 13:47:08 GMT I was listening to music on my Spotify account when I found it had been taken over by someone else and I couldn't listen to my own music. How was someone able to get access to my account? Full Article
v My fridge-freezer broke over 5 months ago and my insurer still hasn't paid out. What can I do? By www.dailymail.co.uk Published On :: Fri, 21 Feb 2020 09:02:14 GMT I made a claim with Legal and General five months ago after my fridge-freezer broke but it still hasn't paid out for the problem or made any repairs. What can I do to get this sorted? Full Article
v I owe £2,232 in tax but the new Chancellor isn't too bothered: TONY HETHERINGTON investigates By www.dailymail.co.uk Published On :: Sun, 01 Mar 2020 12:09:25 GMT I closed my company in March last year. Final corporation tax due stood at £2,232 and I have tried repeatedly to pay this, but now the company is closed, the Revenue just does not accept it. Full Article
v RUTH SUNDERLAND: Markets will ride out the Corona Virus crisis By www.dailymail.co.uk Published On :: Mon, 02 Mar 2020 07:45:44 GMT The recent stock market falls have been the worst since the financial crisis and, just as then, we are in new and sobering territory. Full Article
v I received shock £1.7k bill for a day's mobile phone use abroad By www.dailymail.co.uk Published On :: Wed, 04 Mar 2020 17:23:24 GMT I checked my bill from O2 and found a charge for £1,710 which was taken for 285MB worth of data usage while in Saudi Arabia. But it won't tell me what it was used on. Full Article
v Why is my renewal quote for car cover higher with LV= than ABC? By www.dailymail.co.uk Published On :: Thu, 05 Mar 2020 09:09:50 GMT I received my renewal quote from LV= and it was too much so I decided to switch to ABC. However, I found out ABC is owned by LV=. How can the prices be so different? Full Article
v We moved and let our home, will we soon face more tax when we sell? By www.dailymail.co.uk Published On :: Fri, 06 Mar 2020 09:09:47 GMT Six years ago due to a situation which led to an untenable dispute with an aggressive neighbour my husband and I became what is broadly termed as accidental landlords. Full Article
v I've accidentally sent money to the wrong bank account, can I get it back? By www.dailymail.co.uk Published On :: Sat, 07 Mar 2020 09:18:51 GMT I transferred some money to someone who was doing some work in my garden and unknowingly and rather stupidly managed to get the account number wrong. Full Article
v My boss can't use a Jack Wills gift voucher I bought him, even though it is in date. Why is this? By www.dailymail.co.uk Published On :: Tue, 10 Mar 2020 13:39:59 GMT I purchased a Jack Wills gift card as a present for my boss. However, when he went to use it in January this year he was told that there was no value on the card. Why is this? Full Article
v Coronavirus: What should be included in my travel insurance policy? By www.dailymail.co.uk Published On :: Tue, 10 Mar 2020 15:14:19 GMT I have booked a family ski holiday to France in April and we have every intention of still going, despite coronavirus. What do I need to check for to see if I am covered if the trip gets cancelled? Full Article
v We are worth just over £1m, will our family face inheritance tax? By www.dailymail.co.uk Published On :: Thu, 12 Mar 2020 12:39:34 GMT Our house is worth £600,000 but our £500,000 investments include £100,000 we were told would be free of IHT. How would things be worked out? Full Article
v It was a brutal week for investors but patience pays (in the end) By www.dailymail.co.uk Published On :: Mon, 16 Mar 2020 10:06:34 GMT What a week. As a money commentator for more than 30 years standing, that was as disheartening as times go. But patient, long-term investing will win through in the end. Full Article
v Basil! I never even use the name...but fraudsters stole it By www.dailymail.co.uk Published On :: Mon, 16 Mar 2020 10:54:59 GMT S.A. writes: I think some scammers are operating off the back of Beside Asset Management Limited, which you have written about before. Full Article
v JEFF PRESTRIDGE: Put on a tin hat - and try our four defensive tips for the trenches By www.dailymail.co.uk Published On :: Mon, 16 Mar 2020 11:01:13 GMT The UK stock market alone has fallen in value by 30 per cent since the start of the year. But if you hold these trusts for troubled times then things should look better. Full Article
v ASK TONY: Travel agent pocketed £225 of our China holiday refund By www.dailymail.co.uk Published On :: Wed, 18 Mar 2020 10:22:32 GMT Last July, my wife, daughter and I used travel agent Carlton Leisure to book flights to Beijing with British Airways, returning via Hong Kong, with an internal flight between there and Chengdu. Full Article
v Can I get a season ticket refund now Covid-19 makes me work at home? By www.dailymail.co.uk Published On :: Thu, 19 Mar 2020 15:47:54 GMT I have an annual train season ticket which cost just over £5,000. However, I now have to work from home until June 2020. Can I get a refund or delay the ticket until I am back to work? Full Article
v 'Bulgarian "crypto firm" stole £5,680 from my account': TONY HETHERINGTON investigates By www.dailymail.co.uk Published On :: Sun, 22 Mar 2020 10:28:27 GMT I was contacted by Xtraderfx and told that it would transfer my frozen credit balance of £680 to my NatWest credit card. I agreed and gave my card details. Full Article
v I booked my BA flights through a third party. Am I still able to get a voucher or a cash refund? By www.dailymail.co.uk Published On :: Thu, 26 Mar 2020 08:52:31 GMT My flight to Cambodia has still not been cancelled but I cannot go. I booked through a third party but not sure if this means I can get a voucher in lieu of flights or a cash refund? Full Article
v Is a plumber allowed to fix our boiler during coronavirus outbreak? By www.dailymail.co.uk Published On :: Thu, 26 Mar 2020 11:42:02 GMT Our boiler has been playing up since the weekend and we ideally need a plumber to come over and check it over. Are engineers able to come out to do necessary maintenance? Full Article
v I moved flat last weekend, during the coronavirus outbreak. Can I get my deposit back in 10 days? By www.dailymail.co.uk Published On :: Sat, 28 Mar 2020 09:57:30 GMT I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days? Full Article
v TONY HETHERINGTON: A huge payments scam - and Nationwide and Visa should be ashamed By www.dailymail.co.uk Published On :: Sun, 29 Mar 2020 08:03:28 GMT I fell for a sales pitch from Easytrade.biz, and now am unable to withdraw any money. I have filled in several withdrawal forms, but it never happenes. Full Article
v ASK TONY: Husband's birthday Beatles treat fell victim to coronavirus By www.dailymail.co.uk Published On :: Wed, 08 Apr 2020 08:25:20 GMT For my husband's 50th birthday I booked an apartment in Liverpool via Booking.com. He wanted to see all The Beatles memorabilia and we had tickets to see the tribute band. Full Article
v I need to cancel my TV licence but the website says I can't do that. Can I cancel my Direct Debit? By www.dailymail.co.uk Published On :: Fri, 10 Apr 2020 08:03:45 GMT I need to get a TV licence refund but online it says that it isn't possible to request a refund at the moment due to coronavirus. Can I just cancel my direct debit with the bank instead? Full Article
v From dentist bills to holidays: Your key coronavirus questions answered By www.dailymail.co.uk Published On :: Sun, 12 Apr 2020 08:30:48 GMT Can your employer force you to take your eight outstanding days of holiday amid the lockdown? Sarah Bridge talks to the experts to get the answers. Full Article
v Should I now wash my clothes at 60 degrees to help beat coronavirus? By www.dailymail.co.uk Published On :: Sat, 18 Apr 2020 06:55:54 GMT Someone told me the other day that I should now be washing all clothes at 60 degrees to kill viruses such as coronavirus. Should I wash at 60? And if I do, how much extra would this cost? Full Article
v TONY HETHERINGTON: 'Please help...we just want to stop living in fear of Scottish Power' By www.dailymail.co.uk Published On :: Sun, 19 Apr 2020 10:34:16 GMT My account with Scottish Power has been under review by the energy supplier for more than 18 months, as it insists we owe more than £7,000. The company claims we have not paid since 2013 Full Article
v 'I don't want to fall victim to gender pension gap': Money Diaries speaks to a 33-year-old on £36k By www.dailymail.co.uk Published On :: Fri, 24 Apr 2020 09:10:26 GMT In our latest Money Diaries, we speak to a 33 year-old woman from the South West, who is a teacher with significant savings - but still wants to be more financially prepared for the future. Full Article
v Can I get a divorce maintenance payment holiday due to coronavirus? By www.dailymail.co.uk Published On :: Tue, 28 Apr 2020 10:09:02 GMT I run three rural pubs which are all closed and may not open again. I cannot afford to keep up my payments. What can I do? Full Article
v £186 vanished after my Wayfair account was hacked: ASK TONY By www.dailymail.co.uk Published On :: Wed, 29 Apr 2020 17:15:54 GMT The homewares website Wayfair emailed to inform me my account details, including had been changed. I tried to check my account but my password had been changed. Full Article
v Sainsbury's defers £160m dividend as profits remain flat By www.dailymail.co.uk Published On :: Thu, 30 Apr 2020 21:25:46 GMT Food sales in the peak week to March 21 jumped by 48 per cent. But the supermarket's general merchandise and clothing business, part of which operates through Argos, has suffered. Full Article
v Should we take a mortgage holiday and save or invest the money? By www.dailymail.co.uk Published On :: Mon, 04 May 2020 10:04:14 GMT Both me and my partner are still working and able to meet our mortgage payments, but we were discussing whether we should ask for a mortgage holiday anyway. Full Article
v Is a final financial order on divorce always final? By www.dailymail.co.uk Published On :: Sat, 09 May 2020 08:20:17 GMT The court made 40,000 financial orders last year. There will be a concern that allowing some people to reopen their financial order now will lead to hundreds or thousands of similar claims. Full Article
v How dare food snobs give Arctic Roll the cold shoulder By www.dailymail.co.uk Published On :: Wed, 22 Apr 2020 22:08:44 GMT Jan Moir picked out a selection of retro British puddings, after BBC Radio 4 Woman's Hour presenter Jane Garvey, was forced to apologise for claiming that Arctic Roll is a 'low-level pudding'. Full Article
v JANE FRYER recalls the man who revolutionised the entertainment industry By www.dailymail.co.uk Published On :: Wed, 22 Apr 2020 23:59:12 GMT JANE FRYER: By the time he was 23, Ronan O'Rahilly had fled his native Ireland for London, was running a successful club in Soho, The Scene and set up a record label. Full Article
v How series three of BBC thriller Killing Eve came to life in some VERY ordinary West London streets By www.dailymail.co.uk Published On :: Thu, 23 Apr 2020 08:07:17 GMT Fans of the BBC hit drama Killing Eve have been thrilled to spot so many filming locations they recognise from suburban London neighbourhoods in the programme. Full Article
v Viewers celebrate return of Great British Sewing Bee and admit they're 'crushing' on Patrick Grant By www.dailymail.co.uk Published On :: Thu, 23 Apr 2020 11:14:33 GMT The Great British Sewing Bee, which aired last night at 9pm on BBC2, has left fans hot under the collar, thanks to judge Patrick Grant, 47, who has been branded 'dishy' and 'such a sort' by viewers. Full Article
v Doctor Who stars David Tennant and Matt Smith join Time Lords past and present to praise NHS staff By www.dailymail.co.uk Published On :: Thu, 23 Apr 2020 12:40:07 GMT Joining forces with Who actors past and presenter, the pair will appear in a message for BBC's Big Night In, set to air ahead of the weekly Clap For Carers on Thursday evening. Full Article
v Jacqueline Jossa reveals plans to return to EastEnders in under 5 years By www.dailymail.co.uk Published On :: Thu, 23 Apr 2020 13:18:12 GMT Jacqueline Jossa has revealed her hopes to return to EastEnders in under five years and says her departure from the soap was not a goodbye forever. Full Article
v Eastenders star Jessie Wallace flashes glimpse of new Elvis tattoo By www.dailymail.co.uk Published On :: Thu, 23 Apr 2020 19:57:03 GMT Jessie Wallace was spotted stepping out in London on Tuesday, flashing a glimpse of her new Elvis tattoo on her left forearm. Full Article